Whitefield House

26 Church Lane, Whitefield, Bury, Manchester M45 7NF
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9.9 36 Reviews
  • Whitefield House, Manchester
Whitefield House is an exceptional residential care home that is tastefully furnished to promote a relaxing and caring environment within a safe family atmosphere.

As a small family run business, they pride themselves to have developed an excellent reputation for providing outstanding care.

They also promote a high level of community engagement and offer a wide range of activities tailored to meet residents' individual interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gabrielle Macdonald (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome any time of the day, however they are asked to avoid meal times if possible as this tends to be a busy period whilst assisting residents.

Parking

  • Ample onsite parking is available.

Whitefield House Reviews (36)

9.9

Whitefield House has a Review Score of 9.9 (9.863) out of 10, based on 14 reviews in the last 2 years.
Over all time Whitefield House has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Whitefield House
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Total of 36, showing 1-20
Review from David J (Son of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous care home that my mother now loves. My mom is 102, she dreaded the thought of a care home believing it would be like an old work house. But Whitefield House is welcoming and clean. The food is great. There is always something for mum to do. Top class care home.
Reply from Dayna Crabtree, Administration at Whitefield House

It's wonderful to know your Mum is happy with us - especially after her initial worries. Thank you for taking your time to leave a great review!

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Review from Richard J (Son of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found everyone at Whitefield House to be very attentive to both our Mother's and our wishes, and have facilitated all of our requirements. We know that our Mother is being cared for by people who care. We are reassured that she is safe, happy and involved with the care home activities and is
able to enjoy the company of the staff. Everything about Whitefield House has been excellent and we would be happy to suggest that anyone considering a care home for their loved one should consider Whitefield House.
Reply from Dayna Crabtree, Administration at Whitefield House

Thank you for taking the time to share your experience. It's great to hear your feedback and know that your Mother is happy.

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Review from D S (Son of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We really could not be happier for my mother and for the quality of care and of the whole environment of Whitefield House. The staff are so friendly, patient and helpful - not just with the residents but also with my wife and I when we visit.
My mother arrived several months ago after a spell in hospital
after a fall, back then she had lost a lot of weight, could not walk and was incontinent. The staff brought her in, treated her with dignity and admitted her in a friendly, casual manner but taking care of all the details. The excellent care started there!
Within a couple of months she had put her weight back on, was 'mostly' continent (she was like that before!) and zipping around on her walking frame like a racing driver! The staff have even had to tell her off for getting up and heading off without one of them being there to escort her!
In short, beautiful grounds, beautiful house, fantastic care and communication with us.
Reply from Dayna Crabtree, Administration at Whitefield House

Thank you for taking the time to share your experience and leave such a lovely review. It is our pleasure to care for your Mother.

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Review from D B (Son of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not be happier with everything. My Father always asks how I knew where he is - he thinks he is in a hotel and always sings its praises.
Reply from Dayna Crabtree, Administration at Whitefield House

Thank you for taking your time to submit a lovely review! We appreciate your feedback.

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Review from A W (Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy my own room, I like to sit and look at the garden and it is clean. The girls take us out to different places, also do activities with us. Food is good, washing done for us. Very good.
Reply from Dayna Crabtree, Administration at Whitefield House

Thank you so much for your positive review. It's great to know staff are appreciated for their hard work in all areas of the Home.

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Review from M W (Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoy the entertainment and company. Meals very good. Room very nice and comfortable.
Reply from Dayna Crabtree, Administration at Whitefield House

Thank you for taking the time to leave a review. We do put a lot of effort in to celebrate different occasions and arrange activities within and outside of the Home, so it is great to hear you enjoy the entertainment!

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Review from Gerard S (Son of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Whitefield House for nearly one year.
My two brothers and I visit every week travelling over five hours.
We have been very impressed with the level of care offered. The staff are caring, professional and always supportive.
Her room is spotless and her clothes are washed
regularly - the staff do not know when we are visiting, but Mum is always dressed colour-coordinated and ready to be taken out.
There are daily activities designed to keep everyone active and mentally stimulated.
I would recommend Whitefield House unreservedly.
Reply from Mark Macdonald, Owner at Whitefield House

Thank you for taking the time to leave such a nice review, and I know that both other families looking to place their loved ones in addition to our staff will appreciate your feedback.

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Review from S H (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother required 24-hour care after a bad fall and could not manage at home anymore we looked at Wentworth House as we had past experience. My mother-in-law lived there over 12 years ago for a period of 2.5 years and was very well looked after. It was nice to see some of the staff were still
working there and even remembered my mother-in-law. All areas of the house are clean and the decorating is welcoming and homely. There are plenty of activities for residents and all birthdays, including beautiful cakes, are celebrated. Public celebrations i.e. Christmas, Chinese New Year, etc. Staff participate in activities. Staff take residents who are able to outside activites. Staff are caring and encourage residents. Staff in all areas are helpful. It took our mother a while to settle, after living independently, but she will quite happily tell you this is now her home. We would recommend a visit to Whitefield House if you are looking for care for your relative, etc.
Reply from Mark Macdonald, Owner at Whitefield House

Thank you so much for recommending Whitefield House and for taking the time to provide feedback on your experience of our care home.

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Review from S B (Wife of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whitefield House has been wonderful for my husband who has dementia. He has been in Whitefield House for almost 2 years and has been very happy there. All the staff and carers are brilliant and look after him well. Nothing is too much trouble for them. The house itself always looks so clean and tidy
and his bedroom is perfect whenever we visit. We cannot thank them enough - we are so grateful to them all.
Reply from Mark Macdonald, Owner at Whitefield House

Thank you for taking the time to leave such a wonderful review. We will pass on your comments to our staff, who do appreciate it when their hard work is recognized.

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Review from Wendy H (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Whitefield House for my mum in January 2021. We have been extremely satisfied with the care and support she has received during her time at the home. The staff are wonderful with my mum. They are caring and compassionate with all residents. I would not hesitate to recommend this home to anyone
looking for a supportive environment for their loved ones.
Reply from Dayna Crabtree, Administration at Whitefield House

Thank you for taking the time to submit a lovely review. We will pass on your kind words to our staff!

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Review from Diane G (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is never easy choosing a care home, but I know we chose the best place for Dad and Mum. Care at their family home became difficult, and they moved into Whitefield House in December 2022 aged 98 and 96. The care and attention at Whitefield House are exceptional, the staff are amazing, and nothing
is too much trouble. Sadly my father passed away in June, and it was reassuring that Mum was so well looked after in the difficult times that followed.
The building and surrounding area are lovely, the interior of the home has been well thought out, and the rooms are of a high standard (Mum's room has a view over the garden). The most important thing is the staff, and they are exceptional. I do mean all the staff, from the office, the kitchen (amazing food and the birthday cakes they make are fabulous!), to the care staff themselves. I cannot thank you all enough for the care and attention you give. You do an amazing job.
Thank you.
Reply from Mark Macdonald, Owner at Whitefield House

Thank you so much for taking the time to leave such a fantastic review. All our staff really do appreciate it when their hard work is recognised.

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Review from Juliet E (Power of Attorney of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear friend is 99 years old came to Whitefield House in July 2023. We cannot fault the manager who has been most helpful and nothing is too much trouble, the same goes for the staff who are amazing and go above and beyond. There are always different activities going on and residents are encouraged
to get involved and staff take them out too.


It is of a very high standard and has a luxury feel to it. The furnishings and decor in communal rooms, areas and the garden are to a very high spec and feel quite luxurious you can see that a lot of time and money has gone into the interior design, there is even a hair salon on site. Residents' rooms are really lovely and also kitted out to a high standard.


Whilst it would have been preferable for my friend to stay at home it just wasn't possible due to her needing 24-hour care. We feel relieved to have found such a lovely place for her and peace of mind knowing that she is safe and very well cared for.


Thanks a million to everyone at Whitefield House

Reply from Mark Macdonald, Owner at Whitefield House

Thank you for leaving such a lovely review, we do invest a lot of time and money in trying to make our care home as comfortable and inviting as we can.

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Review from Joanne C (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whitefield House has been and continues to be amazing for my dad who has dementia. He has been in Whitefield House over a year now, we have been constantly delighted with the standard of care. It is a care home in the true sense of the word. All the staff and carers are wonderful and care for Dad brilliantly
every day. He is always super clean, even if I just pop in to see him. His room and all the communal areas are always spotless. We never wanted Dad to go in a home, but we were forced to put him in as respite as my mum, who was his primary carer, broke her hip. He settled so quickly and has been so happy there that he has stayed as Mum really couldn’t cope. One of the main carers even brought him to his granddaughter's wedding. They go over and above all the time. We love Dad so much and we are overwhelmed that we have found somewhere that cares for him so well. Nothing is too much trouble and we are forever grateful to all the staff.
Reply from Mark Macdonald, Owner at Whitefield House

We are really pleased to hear that that your dad has settled quickly in the home and is so happy. Thank you for taking the time to show your appreciation of the care and hard work that our staff do, by submitting this glowing review. It is much appreciated by all.

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Review from Gill J (Daughter of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After viewing some homes myself, my three sisters came across Whitefield House. As soon as we walked in we had a good feeling about it and we were right. Everything about this place is first class, the house itself (not at all clinical, really homely) the staff, carers, management, cleaners, everyone
so friendly and hard working. Mum moved in a few months ago now and we visit a lot, always immaculately clean, smells clean and fresh, staff friendly and welcoming. Mum's room is really lovely and spacious too, food excellent (my mum is fussy too!)
We were so worried about Mum going to a home at 88 years of age after us caring for her for a long time but honestly the best decision we ever made. Really a gem of a place, fabulous. Would not hesitate to recommend highly to anyone.
Reply from Mark Macdonald, Owner at Whitefield House

Thank you so much for taking the time to provide feedback on your experience in our care home. We all try to do our very best to make the home a special place where our own family members would stay.

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Review from E N (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad spent two years in this care home before he passed away. Dad loved it and was very settled. Very friendly and helpful staff. Lovely home.
Dad loved it when they put a show on and everyone had a good singalong. He loved happy times like people's Birthdays. Christmas time was good for all the
residents. They all joined in the fun provided by the staff. They each got a gift and a lovely meal. Residents could sit on the front porch with a cup of tea or coffee and look at the lovely view of the local church. They would often sit in the back garden and listen to all the birds and look at the squirrels. Happy Days for all.
Reply from Mark Macdonald, Owner at Whitefield House

Thank you so much for taking the time to leave a review. It’s much appreciated by all staff and hopefully will be helpful for other families when looking for care for their loved ones.

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Review from F E (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A bright clean care home set in a leafy residential area whilst close to excellent public transport and also has adequate visitor parking. Staff are friendly and attentive and aware of the different needs of individual residents and administer care appropriate to their needs. Staff treat residents with
respect and are always polite and encouraging. On my frequent visits, I notice that residents are always clean and appropriately dressed. Catering is excellent with morning and afternoon tea breaks and supper served in addition to 3 meals a day. Attention has been given to interior design and decoration to provide a pleasant environment. A newly constructed garden with outside seating is put to great use in the warmer weather. Rooms are bright and have a lot of natural light including individual bedrooms. Overall, I would highly recommend this establishment.
Reply from Mark Macdonald, Owner at Whitefield House

Thank you so much for taking the time to submit your review. We will pass on your comments to all our staff and, hopefully, this will be useful to other families looking to place their loved ones in care.

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Review from Terence F (Son of Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident for two years, we have found the care she receives is fantastic. The staff are doing a great job under the pressure that we are all dealing with in today's difficulties. In my personal opinion, could not ask for my mother to be taken better care of, she's in the best home
I reviewed for her, always caring.
Reply from Mark Macdonald, Owner at Whitefield House

Thank you for taking the time to submit your review as it is much appreciated by all our team.

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Review from Bernadette S (Daughter of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Whitefield House since May this year because she was getting frail and a bit confused and no longer able to care for herself at home. Before she moved in, she was very anxious all the time and not getting much enjoyment out of life. Moving to Whitefield House has changed
this completely. Mum has relaxed and started to enjoy life. She now laughs all the time! There is a lovely relaxed and homely atmosphere at Whitefield House. I am always made to feel very welcome when I visit and nothing is too much trouble for anyone. Above all, Mum now feels safe and she has said this to me. I also benefit from this because I can relax and know that she is well cared for. The accommodation is homely and comfortable and facilities and cleanliness are all excellent. She loves the food and enjoys someone else doing the cooking. There have been some lovely activities too. Whitefield House gets a big yes from me and Mum!
Reply from Mark Macdonald, Owner at Whitefield House

Thank you for submitting your review, which is much appreciated. We will pass on your kind words to all our staff.

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Review from Belinda O (Daughter of Resident) published on 17 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent 6 weeks in respite at Whitefield House after leaving hospital. The care and support and kindness she received from all the staff was excellent. From the moment she arrived, she said she felt at home!
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Review from Mike B (Son of Resident) published on 18 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Whitefield House for a little over 4 years. She thought of Whitefield House as her second home and the staff as though they were extended family and friends. She was very happy and content there.
I felt, as did all the family, that she was given excellent care and was always treated
with dignity. The kitchen staff went out of their way to be helpful and to accommodate my mum's limited palate!
Overall, I am so pleased we chose Whitefield House for Mum.
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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Whitefield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Whitefield House is calculated as follows: ( (145 Excellents x 5) + (23 Goods x 4) ) ÷ 168 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitefield House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 12 Aug 2025

Beautiful single en-suite room available.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Whitefield House

What types of Care is Whitefield House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitefield House have?

There are 40 Single Rooms.

What are the Facilities & Services at Whitefield House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitefield House to the centre of Manchester?

5.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitefield House to verify any information. View our terms and conditions. Whitefield House has an Enhanced Service - more info.