Whitefield House, Manchester, Greater Manchester
Whitefield House, Manchester, Greater Manchester
Whitefield House, Manchester, Greater Manchester

Whitefield House is a small family run care home located in Whitefield near Bury. The home offers residents the highest level of professional and personal care within a beautiful Victorian property and private grounds.      

Dating back to 1902, Whitefield House has been tastefully renovated to provide for all the needs of its residents, while retaining much of the original character of the property. The atmosphere in the home is one of a country-house retreat and a welcoming family environment.

Group: Mr & Mrs M Macdonald

Person in charge: Gabrielle Macdonald (Manager)

Local Authority / Social Services: Bury Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 37

Rooms with ensuite WC: 37

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Whitefield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 15 Jan 2018

Beautiful single en-suite room available

Reviews

9.7 Whitefield House has a Review Score of 9.7 (9.712)

The Review Score of 9.7 (maximum of 10) for Whitefield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Whitefield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.766 for Whitefield House is calculated as follows: ( (121 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.946 Points relating to the number of positive Reviews for Whitefield House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.4 Target = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitefield House?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitefield House

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Resident / Service User
    1
  • more

When we were looking for a placement for mum, we were extremely impressed when visited Whitefield house. The staff were very informative and answered all of our questions openly. From saying that we would like mum to live here, the assessment was undertaken promptly and we were over the moon when we were informed that mum had been offered a place. It was not just finding the right environment but also finding a placement that could deliver the specialist care mum needed. (we had look at 26 Homes before making our choice)
The home is comfortable, clean and very home-like and staff are always happy to help. Care staff and management are approachable and have given us honest feedback on how mum was settling and adjusting in the first few months, which was a worrying time for all. I would not hesitate to recommend Whitefield House.

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I and my family cannot speak highly enough of how the team at Whitefield House have looked after and integrated my mum, following her coming in the home in January 2018.
My mum seems so very content, relaxed and happy and it really is a credit to all the team that they have achieved this and in such a short space of time.
My mum needed professional help, although this was not accepted by her before she came in, so to see her safe, happy and being looked after is of great relief to all our family.
The team leader has led her team brilliantly in looking after mum. All the team are lovely and really caring and I cannot speak highly enough of everybody at Whitefield House.
A staff member explained everything about Whitefield House at the initial point of contact and then ensured bringing mum in was extremely easy and comfortable to us all which was very important and put us at ease.
Thank you to all at Whitefield House.

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As I live out of the country, when I came back to visit over the Christmas period, I was very impressed by the standards of the card home. My mother appeared to be taken care of and was in good hands. The staff were extremely friendly and helpful.

How likely would you be to recommend Whitefield House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We were very pleased when my Mother was offered a place at Whitefield House when she needed specialist care for the last year of her life.The home is comfortable and very home-like.

My Mother was very well looked-after, and particularly enjoyed the good food and hot cups of tea. As she became more dependent, her care was adjusted appropriately to meet her needs. She had a lovely room overlooking, and with access to, the garden, and was able to enjoy the opportunity this afforded to see the flowers and get some exercise.
We as visitors were warmly welcomed by the staff and were always offered refreshment. There was always someone available to talk if we needed to chat or update the home with any information.

I would not hesitate to recommend Whitefield House.

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent!

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited a number of care homes in the area and this one I found to be the most homely and welcoming.
Before my mum went into the home, I used to worry constantly about her safety and wellbeing in her own home.
Initially, she wasn't keen on going into this type of home but the patience and understanding of the staff has gone a long was to settling her in.
As a result, I can now rest assured that she is safe and being cared for.

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very caring and helpful. Rooms are kept clean and are an adequate size. Meals
are excellent in quality and variety. I feel safe and secure. Facilities such as hairdressers and bathing activities are very good.

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum had terminal lung cancer, I kept the care team informed and was assured that mum's needs could be managed (2 staff having undergone end of life training) The care team were excellent throughout. Mum was well cared for and had her needs and her wishes met. They were affectionate towards her and responded to her need for humour and laughter. Staff contacted me if they were concerned about mum and we discussed the best course of action. At her death mum was in the arms of a carer for which I am very grateful.

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am thoroughly happy with the fantastic care my mother received at Whitefield House. I never had any worries regarding her care and well being. The staff are excellent, the home immaculate. All care homes should be of such a high standard caring for, and looking after elderly residents. My mum was very lucky to be looked after by everyone there.

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff had wonderful care and patience for my mother-in-law. She was very well provided. Always clean - always having attention. Also had a good rapport with all staff - pulled her face at the other residents (when I was visiting).

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Fantastic home, staff, food. Cannot believe how lucky we have been to find a home so great. Mum loves it there!!

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since dad arrived in January 2016 (in a very poorly state) he has improved immensely. This is all thanks to the team at this home. They persevered with his lack of appetite and his is now eating 3 meals a day. His overall health now is very good and he is no longer confined to bed.

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When I was initially looking for a home for my mother I had a very good and productive talk with the home manager. She completely answered all of my questions and left me with a good feeling. I subsequently visited Whitefield House and found it to be very good indeed with good facilities. My mother subsequently moved in shortly afterwards and quickly settled in. My mother had dementia and needed help with certain things. This was given very well by the staff who handled things very professionally. When my mother died everything was handled very well by the staff. I feel she was extremely well looked after by a very caring staff. I would recommend Whitefield House to anyone.

How likely would you be to recommend Whitefield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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