Review from Wendy G (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot praise the staff here enough for their care, warmth, respect and love for their residents. Mum passed away just a few days ago, she had been poorly for a while and had gone downhill quickly. This despite every effort of the staff at Hollybank who worked tirelessly to encourage her to eat, join
in with things, talk to people etc. Mum was treated with love and affection at all times, she viewed many of the members of staff as her friends.
As for the home environment, from my first visit to my last it has always been spotlessly clean and tidy. Mum wasn't really eating well, but the staff tried everything to coax her into eating something, providing a great choice of options and always helpful to her needs.
The deputy manager and his team of senior carers have just been the most wonderful, supportive and kind people I have ever had the pleasure to meet. It saddens me that our time with Hollybank is now coming to an end. Thank you so much for everything you do every day.
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Review from Debra G (Niece of Resident) published on 28 March 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My aunt went to Hollybank for respite for a month in January 2022. The room occupied was absolutely lovely, with an ensuite facility. The home has been fully renovated over the last few years, and it's very very nice and also exceptionally clean. My aunt really enjoyed being there for the month and
is already asking to go back and seeing if she can go there permanently. The staff were very friendly, and under very difficult circumstances with the Covid restrictions, they managed the situation very well. The communication was excellent, and I would not hesitate to recommend Hollybank to anyone else thinking of going into residential care for respite or permanently.
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Review from Melissa B (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother is a resident of Hollybank care home.
I have found the care provided excellent and would highly recommend it.
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Review from Lani (Respite Resident) published on 25 April 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
A beautiful building with luxurious gardens. The staff are friendly. Food is good. Always activities on offer. GP is excellent. Place is clean and bright and smells fresh. Plenty of room. They never leave call bells ringing, you actually get some rest. Thank you all.
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Review from Adam S (Grandson of Resident) published on 28 February 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My Grandma is a resident here and I have to say that I am impressed with the care and the facilities. I find the home extremely clean and luxurious, I visit my Grandma every week and found the staff extremely helpful.
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Review from Delia P (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My Dad's in Hollybank care home, the place is lovely and food looks really nice. It gives peace of mind that he is getting high quality of care. I am really pleased with my choice of home.
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Review from Paul W (Son-in-law of Resident) published on 16 January 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My father in law has been living at Hollybank for two years now and has been happy there ever since he set foot in the place. He went there after he had a fall at home and he needed constant care. His bedroom there is beautiful and large with an ensuite bathroom.
Since the complete refurbishment,
he spends most of his time in the lounge and loves reading his books in the atrium with a coffee whilst listening to music.
Its comforting knowing that he has the highest quality of care 24/7. There are always activities on a daily basis which he doesn’t always get involved in. The staff are always helpful and cheerful which helps me put my mind at rest.
We are now looking to put my mum in Hollybank and I would recommend the home to anyone.
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Review from Lauren B (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mum has been in Hollybank for a couple of months now. She was transferred from another home. Once I visited Hollybank, I knew that my mum would be far happier than she was in the previous home. Not only is the quality of care far higher, but the rooms and living room are luxuries.
The main feature
that I knew my mum would like was the massive garden which is beautiful. Every time I visit my mum she has already done something that day, from yoga to bingo. The staff are always smiling when I go in which shows that it's a loving home. This definitely didn't happen with the previous home.
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Review from John O (Son of Resident) published on 3 January 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been in Hollybank for over a year now and I have to say the care provided has been excellent. Each time I have visited the staff have been helpful, the bedroom is large with an en-suite bathroom. I am extremely happy with service my mum and I have received from Hollybank. They always have
different activities on to keep her entertained and the garden is beautiful, it's like a 5-star hotel.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
24 Jun 2022
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hollybank have?
There are 41 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Hollybank?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Hollybank to the centre of Manchester?
7.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hollybank to verify any information. View our terms and conditions. Hollybank has an Basic Service - more info.