Kenyon Lodge

99 Manchester Road West, Little Hulton, Worsley, Manchester M38 9DX

Kenyon Lodge care home provides professional care to residents in an environment which allows family members to have peace of mind about the care their loved ones are receiving.

There are single rooms which all have en-suite facilities and the home provides care for residents who have physical disability or old age.

Kenyon Lodge provides nursing care and care without nursing

Group: Abbey Healthcare

Person in charge: Gulzar Nazir (Home Manager)

Local Authority / Social Services: Salford City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Epilepsy • Stroke

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Visiting:

Protected Meal Times

Parking:

Private Car Park

Latest Care Quality Commission* Report on Kenyon Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Kenyon Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Kenyon Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.069 for Kenyon Lodge is calculated as follows: ( (58 Excellents x 5) + (30 Goods x 4) + (35 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 130 Ratings = 4.069

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Kenyon Lodge is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Kenyon Lodge has a Review Score of 8.7 (8.736) from 11 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kenyon Lodge?

  • Extremely LIKELY
    3
  • Likely
    6
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Kenyon Lodge

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Since the manager took over the home Kenyon Lodge is lovely, very food homely, comfortable and clean.
I feel my friend a resident is cared for very well.

How likely would you be to recommend Kenyon Lodge? Likely

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Average Rating:   5 out of 5

Andrea Gamble, Regional Operations Director at Kenyon Lodge responded to this review on 06 Apr 2018:

Thank you for your kind comments. We are very pleased to hear that you feel that your friend is being well cared for.

The care that our mother receives is excellent in every way. It is such a relief for my sister and I to know that our mum is being cared for by such kind, caring and friendly staff in a warm, clean and safe environment.

How likely would you be to recommend Kenyon Lodge? Extremely Likely

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Average Rating:   5 out of 5

The staff are really good. They try and encourage my dad to eat and get up and to keep his spirits up.

How likely would you be to recommend Kenyon Lodge? Likely

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Average Rating:   3.7 out of 5

We find staff and nursing staff to be very caring and respectful. They work very hard to make dad feel comfortable.

How likely would you be to recommend Kenyon Lodge? Extremely Likely

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Average Rating:   4 out of 5

Andrea Gamble, Regional Operations Director at Kenyon Lodge responded to this review on 27 Feb 2018:

Thank you for taking the time to write this review and for your valuable feedback. We are very pleased to hear that your father is being well looked after by our dedicated team of staff.

A vast improvement recently with a new manager.
Staff always pleasant.
Sometimes feel not enough staff around and residents left without any contact.
Always someone you can discuss concerns with.

How likely would you be to recommend Kenyon Lodge? Likely

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Average Rating:   3.3 out of 5

Andrea Gamble, Regional Director at Kenyon Lodge responded to this review on 20 Dec 2017:

Thank you for your positive comments the home has been working hard under the new manager to address the previous areas of concern.

The home has been falling in standards for the last 6 months. There appears to be a problem with having enough staff to take proper care of the residents and often when visiting after work, I can be stood outside waiting to get into the building for 10 minutes. There needs to be a huge improvement before I would recommend anyone. Let's hope it happens.

How likely would you be to recommend Kenyon Lodge? Unlikely

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Average Rating:   2.7 out of 5

My mum was quite poorly when she went into Kenyon Lodge after 12 weeks in hospital she had major surgery then a stroke, she couldn't walk and was confused. Within two weeks she was happy walking with a frame and happy with everything. The staff were very good with her. She didn't go to the dining room for meals it upset her so she has meals in her room.
She has had a few bad times, had a bad fall, the staff were wonderful with her. She has had shingles, colds and flu and they have seen her through I couldn't fault the staff.

How likely would you be to recommend Kenyon Lodge? Likely

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Average Rating:   4.6 out of 5

The staff managed to help my dad settle in quickly. In the short time he has been at Kenyon Lodge everything has been done to improve my dad's overall condition.
My only grumble would be that in spite of having name labels on his clothes and the fact that there doesn't appear to be many gentlemen at Kenyon Lodge my dad's clothes regularly go missing.

How likely would you be to recommend Kenyon Lodge? Likely

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Average Rating:   4.7 out of 5

I would like to thank the staff for all that they do for my stepmother, they go out of their way to see her and when she went into hospital, they didn't leave her until she was on a ward. I went to see her while she was in hospital and they were so good with her, a male carer was there and when she sees him her face lights up. I visited her today and he came to see her even though he was working elsewhere, he held her hand and this was nice to see.

How likely would you be to recommend Kenyon Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

I've heard a lot of negativity about this home and having spent the last two and half years visiting almost daily whilst my mother was there I find it difficult to accept this negativity. I agree there are areas that could improve and you will always get lazy uncaring staff but there are a lot of good carers there and my mum was looked after. I certainly wouldn't have left my mum had I not been confident that any issues we as a family may have had were dealt with. My issue was with management which was not always visible or constructive, too many managers have passed through in the last 12 months, it needs stabilising. This home has the facilities to be a great home. Its location and grounds are lovely, it just needs more staff and strong management.

How likely would you be to recommend Kenyon Lodge? Don't know

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Average Rating:   3.3 out of 5

I would like to comment on the care and support by the care workers who looked after our late Mum. The staff are dedicated and work extremely hard. On occasions when staffing levels were low they continued to provide care and support to the residents and their families. We were guided and supported with great compassion right to the very end of our Mums life. We were all looked after in a manner that should be commended, Mum's care was always a priority and without the carers support the whole family would have been lost. Representatives from the home attended Mums funeral and it was a privilege to have them with us.

How likely would you be to recommend Kenyon Lodge? Likely

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Average Rating:   3.6 out of 5

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