Bickham House

Green Walk, Bowdon, Altrincham WA14 2SN

Bickham House is a not-for-profit respite and residential care home with a clear focus on the physical, intellectual, emotional and social well-being of its residents.

Situated in Bowdon, Altrincham, Bickham House is within easy reach of all local motorways. The historic home enjoys beautiful views over extensive gardens with a vegetable garden, summer house and outdoor seating.

There is a strong emphasis on staff training across all mandatory courses with additional highlighted training in areas specific to residents' needs. Their care, independence and dignity are a top priority.

A choice of nutritious home-cooked food is prepared daily and all dietary requirements are catered for.

Bickham is a not-for-profit charity with a ‘behind the scenes’ voluntary committee. The funds raised provide a wide variety of activities for residents and their families to enjoy.

Owner: Bickham House Trustees

Person in charge: Holli Taylor (Manager)

Local Authority / Social Services: Trafford Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 26

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £625 – £690 (These prices are only a guideline, please contact Bickham House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Free Parking

Latest Care Quality Commission* Report on Bickham House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Bickham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Bickham House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.872 for Bickham House is calculated as follows: ( (136 Excellents x 5) + (20 Goods x 4) ) ÷ 156 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bickham House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Bickham House has a Review Score of 9.9 (9.872) from 13 Reviews


Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bickham House?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bickham House

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Bickham House is a home in the true sense of the word. “Home again” were the words of my father-in-law on returning from an appointment. A wonderful house, in a beautiful setting, run by a friendly, efficient and loyal team. Excellent food too. Every effort is made to treat the residents respectfully as the individuals they are. My father-in-law and consequently all the family are extremely happy with Bickham House.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   5 out of 5

My 85-year-old mother has recently spent 2 separate periods of respite at Bickham House. I just want to say how fantastic the staff, food and accommodation were during her stay. She is always very happy to go to Bickham House which speaks for itself. It is also reassuring for me to know that she is in safe hands.
I actually would not mind going into there myself as it is more like a hotel.
Thank you to all concerned as caring for the elderly is not an easy job and they all do a fabulous job there.
Well done.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   5 out of 5

Bickham House provides a very professional service in every respect - good though this is, the icing on the cake is the homely atmosphere which the staff creates. Their obvious loving care and affection is very comforting for resident and family alike.

Bickham is is kept fresh and clean. The food is excellent and attention is given to personal preferences. Entertainers regularly visit. Birthdays and special days are never ignored.

Above all, my cousin, a shy lady, has settled in very well indeed. I know that I speak for her friends and family when i say "well done Bickham".

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   4.8 out of 5

Bickham House is excellent in every aspect of care for the elderly.

For the last 3 years, my father has been cared for through many ups and downs in health with the utmost respect and dignity.

The staff are well trained, they are highly caring and supportive.
It is a warm and bright, homely atmosphere.
Simply, it is the best possible care.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother is happy and satisfied with the home and care provided for her. The staff are thoughtful, helpful and willing to assist with her needs. They are continually improving the facilities for the benefit of the residents. There is a varied and well-balanced menu every day. The entertainment programme is varied and gives much pleasure and enjoyment.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   4.8 out of 5

I found the management very friendly, polite and informative when first visiting. They helped us resolve financial concerns when dealing with themselves and social services as my mother was moving in. The home is well run, organsied and plenty of staff were always on duty. There is a mix of ages and men and women who all mix with all the residents and attend to their needs. I visit at all times of the day and am able to sit with my mum, if at lunchtime, the staff will serve lunch in the lounge for mum so that we can carry on talking.
There is a varied published entertainment programme, I arrived during the carol service and watched my mum smiling and singing, I'm 60 but I had a tear in my eye. Mum has never been happier and I wished that she has been at Bickham years ago. My Mum has never worn nail varnish - she's 94 she has started!!

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother moved into Bickham House in January 2015. As a family, we are very happy with the care my mother receives. It is also pleasing to note that upgrading and modernisation to the building is going on.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   4.8 out of 5

I am regularly moved by the gentleness, especially the timeliness and the enormous patience that every one of the Bickham team show to those in their care. I have never seen anyone show the slightest hesitation, exhaustion, loss of patience or ignoring what might or might not be an urgent need inadequately explained by an ailing resident. I believe the personal ethos of Matron has to be the driving force behind such care.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was a resident here for over 6 years and in that time I and my dog were very frequent visitors and since her death I have kept up the association, visiting both with and without a dog, albeit less frequently. The staff changes infrequently, usually on retirement or due to pregnancy, which speaks wonders for the atmosphere of Bickham House and in particular the senior staff. This is of huge benefit to the residents and their friends and relations. Most new residents settle quickly and are dealt with as individuals, which is easier as this is not a large care home. If they want to stay in bed longer they can, if they want a little walk outside the grounds and are up to it they can. If they want to stay up late they can. If they don't feel like mixing they are allowed privacy. If they are unwell they are attended too. And all is done with good humour from the staff. Bickham House does not have posh decor. Bickham House is clean and tidy and above all homely.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   4.8 out of 5

Bickham House is wonderful ! The staff are excellent, always friendly and caring and available. The building and gardens maintain a family atmosphere and features like the stairway take my breath away but there is also a lift for residents to use.
My mother first started to use Bickham House for respite care and was always happy to go there; she referred to it as her holiday home. Recently she has moved there as a permanent resident after a period in hospital. The manager and her staff have been so helpful with ensuring that Mum's transfer from hospital went smoothly and helping her settle into her room. She has some of her own furniture in her room, with her photographs and ornaments around the room it is very comfortable.
The meals are prepared in the kitchens at Bickham House; genuine home cooking to an excellent standard. Breakfast is served when each resident wants it. There is always a choice of meals available for lunch and tea.
Most weeks an entertainer will provide live music for a sing-a-long. Sometimes animals are taken into the home for residents to hold - whether it is a dog, a pony or a python. In the lounge there are often film nights, games or impromptu singing.
The manager and her team have every reason to be proud of Bickham House; it is a wonderful home. The length of service of some of the staff is testament to this but better still is watching how confidently they lead the entertainment at the Christmas Eve mince pies and carols party.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   5 out of 5

Bickham House is an excellent care home. It looked after mum for over 2 years with care and kindness. All this staff are very good and are well led by the matron and deputy manager. As a regular visitor I was always kept updated with mums progress and was treated with kindness, patience, consideration and a welcome cup of tea.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   4.8 out of 5

Bickham House is a beautiful home sent in very attractive grounds and gardens. A key creature is the staff, led by the matron who are very gentle, caring and supportive towards the residents. Over the years, the staff have been a familiar and stable environment. All staff are trained employees, not agency, providing a very comfortable home for residents. Relatives are always welcomed. Food is excellent and entertainment extensive. The home fully deserves it excellent reputation.

How likely would you be to recommend Bickham House? Extremely Likely

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Average Rating:   4.9 out of 5

I like the entertainment singers, quizzes and bingo. The food is very good. The staff are very friendly.

How likely would you be to recommend Bickham House? Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

September 2015

June 2015

Food Hygiene Rating 2015

Recipient: Bickham House

Date: Thursday 25 Jun 2015

more details

Dignity in Care

Recipient: Bickham House

Date: Friday 28 Jun 2013

more details

April 2012

Dignity in Care

Recipient: Bickham House

Date: Monday 02 Apr 2012

more details

October 2011

Dignity in Care

Recipient: Bickham House

Date: Saturday 01 Oct 2011

more details

November 2010

Dignity in Care

Recipient: Bickham House

Date: Thursday 25 Nov 2010

more details

September 2007

Dignity In Care

Recipient: Bickham House

Date: Thursday 13 Sep 2007

more details

Job Vacancies

Staff Profiles

Holli

Holli Taylor

Job Title: Home Manager

Joined: 2016

Description:

I came to work at Bickham House in June 2016. I have a passion for health and social care and have been in the industry since 2003. Having 13 years in the care industry this has helped me to gain insight on how much I can help to transform the life of elderly people who no longer live in their own home.
I have previously worked with people living with Dementia and was acting manager of a care home from May 2015 - November 2015. I have completed my NVQ levels 2, and 3 and a level 5 diploma in health and social care / leadership and management. I have a level 2 in end of life care and will be completing the six steps to success end of life care award.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bickham House