Bickham House

Mum came to stay at Bickham House following a series of falls in her own home and, after discussing at length with the senior staff, she decided to stay. It’s a lovely homely home, with an excellent senior team, and kind and friendly carers. We feel reassured that mum is safe and treated with dignity. She has the freedom to do her own thing but has help whenever she needs it. The food is very good with plenty of choices, and the chef is happy to accommodate lateness if we’ve been out to an appointment, or just out for fun. I’d definitely recommend Bickham House to anyone thinking of moving into residential accommodation.

My gran moved into Bickham House at the beginning of this year. We were constantly worried when she was home alone. Bickham House has enabled us to not worry as much because we know someone is always there. My gran has settled in so much and the carers are amazing, not just with my gran but everyone else too. We couldn't ask for more.

Christmas is a very special time to the residents, with the house decorated, craft sessions, carols, entertainment and mince pies. As a family, different members popped in at random times. They were always offered refreshments, welcomed and invited to join in with the activity or entertainment that was going on at that moment.

We love Bickham House! The staff are amazing - they are kind, caring and compassionate, and are all brilliant at keeping a sense of humour whilst maintaining everyone's dignity. They really go the extra mile and try to accommodate everyone's special needs and requests. I love the way that staff have the time to sit and chat to residents - it makes all the difference between a functional care home and somewhere where you feel at home! Our friend came here two years ago (in her late nineties) after a fall and decided to stay - she feels safe, valued and loved. Thank you to all at Bickham.

My mother receives the best care possible. It was daunting looking for a residential home for the first time in November as we needed somewhere that we all felt was right as a family. The moment you walk into the home, you feel at ease. The staff are lovely and the management go above and beyond to ensure my mothers quality of life is the best it can be. I would 100% recommend Bickham House. It is a home from home and we couldn’t ask for more.

The staff are excellent at Bickham House: friendly, cheerful and always treating my mother with care and dignity. She always says how good the food is and her room is pleasant. The only problem I notice is that there are few activities actually taking place. They often seem to be planned and then cancelled. Overall though, the standard of care seems very good.

Bickham House is a home in the true sense of the word. “Home again” were the words of my father-in-law on returning from an appointment. A wonderful house, in a beautiful setting, run by a friendly, efficient and loyal team. Excellent food too. Every effort is made to treat the residents respectfully as the individuals they are. My father-in-law and consequently all the family are extremely happy with Bickham House.

Well done.

Bickham House provides a very professional service in every respect - good though this is, the icing on the cake is the homely atmosphere which the staff creates. Their obvious loving care and affection is very comforting for resident and family alike.

Bickham is is kept fresh and clean. The food is excellent and attention is given to personal preferences. Entertainers regularly visit. Birthdays and special days are never ignored.

Above all, my cousin, a shy lady, has settled in very well indeed. I know that I speak for her friends and family when i say "well done Bickham".

Bickham House is excellent in every aspect of care for the elderly.

For the last 3 years, my father has been cared for through many ups and downs in health with the utmost respect and dignity.

Simply, it is the best possible care.

My mother is happy and satisfied with the home and care provided for her. The staff are thoughtful, helpful and willing to assist with her needs. They are continually improving the facilities for the benefit of the residents. There is a varied and well-balanced menu every day. The entertainment programme is varied and gives much pleasure and enjoyment.

There is a varied published entertainment programme, I arrived during the carol service and watched my mum smiling and singing, I'm 60 but I had a tear in my eye. Mum has never been happier and I wished that she has been at Bickham years ago. My Mum has never worn nail varnish - she's 94 she has started!!

My mother moved into Bickham House in January 2015. As a family, we are very happy with the care my mother receives. It is also pleasing to note that upgrading and modernisation to the building is going on.

I am regularly moved by the gentleness, especially the timeliness and the enormous patience that every one of the Bickham team show to those in their care. I have never seen anyone show the slightest hesitation, exhaustion, loss of patience or ignoring what might or might not be an urgent need inadequately explained by an ailing resident. I believe the personal ethos of Matron has to be the driving force behind such care.

My mother was a resident here for over 6 years and in that time I and my dog were very frequent visitors and since her death I have kept up the association, visiting both with and without a dog, albeit less frequently. The staff changes infrequently, usually on retirement or due to pregnancy, which speaks wonders for the atmosphere of Bickham House and in particular the senior staff. This is of huge benefit to the residents and their friends and relations. Most new residents settle quickly and are dealt with as individuals, which is easier as this is not a large care home. If they want to stay in bed longer they can, if they want a little walk outside the grounds and are up to it they can. If they want to stay up late they can. If they don't feel like mixing they are allowed privacy. If they are unwell they are attended too. And all is done with good humour from the staff. Bickham House does not have posh decor. Bickham House is clean and tidy and above all homely.

The manager and her team have every reason to be proud of Bickham House; it is a wonderful home. The length of service of some of the staff is testament to this but better still is watching how confidently they lead the entertainment at the Christmas Eve mince pies and carols party.

Bickham House is an excellent care home. It looked after mum for over 2 years with care and kindness. All this staff are very good and are well led by the matron and deputy manager. As a regular visitor I was always kept updated with mums progress and was treated with kindness, patience, consideration and a welcome cup of tea.

Bickham House is a beautiful home sent in very attractive grounds and gardens. A key creature is the staff, led by the matron who are very gentle, caring and supportive towards the residents. Over the years, the staff have been a familiar and stable environment. All staff are trained employees, not agency, providing a very comfortable home for residents. Relatives are always welcomed. Food is excellent and entertainment extensive. The home fully deserves it excellent reputation.

I like the entertainment singers, quizzes and bingo. The food is very good. The staff are very friendly.