49 Northenden Road, Sale M33 2DL
Owner: Ferrol Lodge Care Home Ltd
Person in charge: Stacey Armstrong (Manager)
Local Authority / Social Services: Trafford Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users
Registered Care Categories*: Dementia • Old Age
Single Rooms: 19
Shared Rooms: 2
Facilities & Services: Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Ferrol Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ferrol Lodge has a Review Score of 6.6 (6.609)
The Review Score of 6.6 (maximum of 10) for Ferrol Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Ferrol Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Ferrol Lodge is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.609 Points relating to the number of positive Reviews for Ferrol Lodge is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.6 Target = 0.217 , then divided by 2 = 0.109
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Lawrence S (Niece of Resident) on Tuesday 21 June 2016. Relates to December 2015.
This care home is very homely. The staff go out of their way to provide a caring family establishment, during the period of time my aunt was resident she not only had a lovely room but she was included in activities, parties and the festive run up to Xmas which I am sure she will remember forever. The whole team are a credit to the establishment. All of which I would love to name individually. I am sure there is no care home as homely and I have done my research believe me. Please don't waste your time in Trafford looking for anywhere else for excellent care home.
How likely would you be to recommend Ferrol Lodge? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Ferrol Lodge