Hillcrest Residential Home

Elliott Street, Tyldesley, Manchester M29 8JE

Owner: Caring Alternatives Ltd

Person in charge: Margaret Swanson (Registered Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Down Syndrome • Parkinson's Disease • Schizophrenia

Admission Information: Non smoking. Ages 55+.

Single Rooms: 11

Shared Rooms: 3

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £495 – £595 , Personal Care Shared (per person) £495 – £595 (These prices are only a guideline, please contact Hillcrest Residential Home to find out the exact price for your requirements.)

The fees take into consideration an enhanced staffing level designed to provide individual personal care according to the needs of the person who has chosen to make Hillcrest their home.

Facilities & Services: Palliative Care • Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hillcrest Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Hillcrest Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Hillcrest Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for Hillcrest Residential Home is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.838 Points relating to the number of positive Reviews for Hillcrest Residential Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.4 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Hillcrest Residential Home has a Review Score of 8.7 (8.708) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillcrest Residential Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillcrest Residential Home

  • Daughter of Resident/Service User
    2

Dad and I have enjoyed his first Christmas party at Hillcrest. The atmosphere was warm, friendly and very welcoming. You could see and feel how much the staff loved and cared for everyone. Visitors and residents were having much fun dancing and singing along with the singer. Lovely buffet for all. So nice to meet everyone. Dad enjoyed himself very much. Thank you to all involved, you put on a great party! Dad is extremely well looked after in a caring and homely environment. It was lovely to hear other comments from visitors as to how well their loved ones are looked after and appreciated the commitment of all the staff who work in the home.

How likely would you be to recommend Hillcrest Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother was given excellent care by professional, friendly and very caring staff. The owners ensure there is a homely environment and food is cooked on site. The staff work hard to ensure individual needs are met, and communicate appropriately with relatives. In my mother’s case, the staff had a very good working relationship with the local GP, who was also excellent in pursuing the local community health providers to ensure Mum was given end of life care. The homeowner was very supportive in Mums discharge from Hospital, back to her forever home, for end of life care, where she was cared for by staff who knew and cared for her. They also supported the family in a very difficult time.
Prior to Mums illness, she was taken out to social events within the local community which she really enjoyed.
Hillcrest is a very homely environment, in an old building, which has its own charm and warmth, where residents are very well looked after by caring staff.

How likely would you be to recommend Hillcrest Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Hillcrest Residential Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Hillcrest Residential Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hillcrest Residential Home