Aaron Grange Care Home

Our family's experience of Aaron Grange has been extremely distressing. My mum was in their care for less than 10 weeks and had at least eight falls during that time. On one occasion, she was taken to A&E alone despite being a very confused and vulnerable woman who requires EMI care. No family member was informed, and she had been there for a number of hours before we found out.

We also have serious concerns about her medication, including missed critical medication. Her health has since deteriorated and she is now receiving end-of-life care. We are deeply concerned about whether the missed medication contributed to this decline.

The repeated falls, lack of communication and medication concerns have been devastating. We trusted Aaron Grange to keep our mum safe and properly cared for, but our experience has left us with very serious concerns about the standard of care she received.

Management frequently highlights their commitment to resident dignity and respect in public responses. However, based on our experience, we find it difficult to reconcile these statements with the reality of the care provided, such as missed life critical medication. While we recognise the significant pressures placed on frontline staff, these incidents were profoundly disheartening and unacceptable.

I would not recommend this home to anyone looking for care for a vulnerable family member.

Staff friendly & attentive to my aunt.

The staff at Aaron Grange are lovely they seem very caring and helpful with the residents and I am only including the ones I have contact with. I really think the decor lets the whole place down. It all need a fresh lick of paint and furniture from the 21st century.

My mum has been in the care home for over 3 years. I have got to know most of the staff who look after mum, who I think are brilliant and go that extra mile. All the different categories of staff are very helpful to my mum and my family. The decor inside the building and the entrance of the building is dated, and this could do with an uplift. I am not complaining; it's an observation.

It was so hard to come to terms with the fact that my lovely mum needed 24-hour care. Aaron Grange was the choice we made for her. The care my mum receives is second to none. Yes, it is an old building, but the warm feeling you get as you come through the front door is unbelievable. The staff, from management to seniors to carers, are so professional and caring. Thanks to each and every one of you for looking after my mum.

Thank you to all the staff for the continuous care they give me and my family :-)

Thankyou Aaron grange

They do a difficult job caring for our loved ones with this terrible condition and I am very grateful.

The whole team go above and beyond their work duties, you can see that they DO really care and that starts from the front office to every member of staff I've come across and I think I've met most of them apart from the overnight staff. The home is spotless, my mums room is immaculate, her clothes are always washed and returned to her wardrobe and bedding constantly cleaned. I have walked in communal room at breakfast time and I really could have tucked into some of the food. The staff are amazing, each and every one of them. It's always the same staff and sometimes I think they don't go home as I visit at different times of the day inc evenings and a lot of days in the week. They always have a smile on their faces. I don't know how they do it.

Mum moved into nursing 4 weeks ago and after concerns that she would not cope with the move as has been unable to communicate and has been extremely agitated and distressed prior to her move. After only 4 weeks the change is amazing and Mum settled as the team have managed to understand Mum quickly and how to reduce her stress. For the first time in a long while they have managed to settle her so much that she can now join the other residents in the lounge and look calmer. Wonderful to see this.

After having to make the hardest decision to put my mum in care am so pleased to say the staff have made her stay as comfortable as possible and her interaction and her banter with staff have always made her feel like she can still be herself. Staff will always inform me to let me know if my mum isn't well or if she has had the doctor or nurse see her, it also puts my mind at ease to know her room door can be locked when she isn't in her room all day and have never had a problem with items going missing. The staff at Aaron Grange have always been approachable and make you feel so welcome, they all do an amazing job, especially dealing with dementia patients.

I think it's a lovely clean home and my dad is well looked after here, and happy.

When my sister-in-law moved to Aaron Grange it was a very stressful time for us all, we need not have worried. All the staff were amazing. They couldn't have done anymore to help us. We were kept informed at all times. When she was unwell they called the doctor and she was seen as soon as possible. Her care was wonderful, you would go a long way to find such dedication.

My parents have been in Aaron Grange since the beginning of September. Both they and our family have been welcomed and shown such kindness. They are both very well cared for by everyone from management, carers, cleaners, kitchen staff, office and maintenance. Everyone always has a smile and a hello. I always feel welcome when I visit. I feel everyone goes above and beyond. Thank you Aaron Grange for making a difficult time a little bit easier.

One particular staff member was absolutely superb. She was so caring and compassionate. She has a wonderful nature and was lovely. Thank you.

A warm and loving environment in the home.

Overall very pleased with the care home staff, very good in what they do for the residents. Rooms good, meals good.

The staff are very friendly and my mother is very well looked after. The home is very clean and the care and support given are excellent.