Avalon EMI/DE Care Home, Southport, Merseyside
Avalon EMI/DE Care Home, Southport, Merseyside
Avalon EMI/DE Care Home, Southport, Merseyside

Avalon EMI/DE Care Home has a dedicated team of staff, working to enhance the lifestyle and choices of its service users. Avalon puts its service users' dignity and welfare first and foremost.

Avalon offers a varied menu, catered to the needs of the individual. Service users have access to a hairdresser, physiotherapist, dentist, optician and chiropodist. Entertainment includes: singers, movies, regular events, pet days, and activities provided by activities assistants. The care home also has a minibus which takes service users out on day trips.

Fees are determined upon initial assessment and dependent on service users' needs.

Owner: R Brown and K Jones Ltd

Person in charge: Ann-Louise Wilson (Registered Manager)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease

Admission Information: Full Assessment of Care Needs Prior to Admission. Ages 40+.

Single Rooms: 26

Shared Rooms: 0

Rooms with ensuite WC: 11

Weekly Charges Guide: Personal Care Single £513 – £1000 (These prices are only a guideline, please contact Avalon EMI/DE Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Avalon EMI/DE Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Avalon EMI/DE Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Avalon EMI/DE Care Home has a Review Score of 8.6 (8.646)

The Review Score of 8.6 (maximum of 10) for Avalon EMI/DE Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Avalon EMI/DE Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for Avalon EMI/DE Care Home is calculated as follows: ( (127 Excellents x 5) + (85 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.077 Points relating to the number of positive Reviews for Avalon EMI/DE Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.2 Target = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avalon EMI/DE Care Home?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avalon EMI/DE Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

If you are looking for a ‘home’ for your loved ones, then look no further than Avalon. My father moved in 4 years ago, and my mother voluntarily, 6 months later. I have visited them every day since and have always been made to feel welcome. Avalon has been my home from home. My mother recently passed away, and for 4 days I was a resident in Avalon, so can speak first hand, that the care afforded to my mum and the support to me was second to none. The management and staff at Avalon are more than just carers, they are friends, they listen, and act immediately on anything you have to say. I know, that I will always be welcome at Avalon, and that they will continue to care for my dad in the same way they did for my mum. I believe that something drew me to Avalon, and I will always be grateful.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Over the past four years, my dear friend has been resident at Avalon Care Home and has been extremely well loved and cared for. The staff are kind and patient with all the residents. At meal times they are caring and helpful, especially to those residents unable to feed themselves. My friend has been in hospital on a couple of occasions and has been looked after so well before and after hospitalisation. Whatever the management and staff can do to help, they certainly will and I can recommend anyone looking for a suitable care home in the Southport area to take a close look at Avalon. My friend has been in two other care homes previously but they did not live up to Avalon's high standards, particularly on the care side. Well done to the Avalon team. Caring is such a difficult job and I cannot praise them enough.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My stepfather has been in Avalon eighteen months now and I would recommend this home.
He recently had his leg amputated and was in hospital. Staff went out of their way to visit him and the care he has received has been fantastic.
The staff and management are amazing and very caring.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Husband settled into Avalon very quickly. He receives excellent day to day care from the Manager and all the Staff.
There is a very homely atmosphere, everyone is treated individually with gentleness and respect.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister died in February 2016.
She had lived in Avalon for two and a half years. I was also nursing my husband, at home for three years. My sister could not have had better care and I cannot praise the staff high enough for their loving care which was also shown to me. When my sister died she did not have any bedsores which is proof of excellent caring.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall I have been very happy with the service form the staff over the last 3 years. Mum seems well looked after and the meals look appetising with plenty of choice! Mums needs appear to be met and she is content.

How likely would you be to recommend Avalon EMI/DE Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am a regular, if infrequent, visitor to 'Avalon EMI/DE Care Home'. My cousin is 90 years old and both of his legs have been amputated. He is also dyslexic and cannot read and write. I see him approximately every three weeks and I am the only family member who does. I find that he is cared for with love and affection by all of the staff. He is cared for mentally, physically and spiritually and his care could not be bettered.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff are at all times courteous, polite and helpful.The premises has a high standard of cleanliness and is always a friendly atmosphere. The entertainment is also of a good quality I have often sat with my mum and enjoyed a good sing song.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Great family atmosphere, feel like we are always involved in dads care. Staff and management always there to support dad and ourselves, cannot fault anything!!
Having got friends parents in the same situation I know I found a great gem of a place. Thank you Avalon!!

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with home and would recommend it to anyone. Friendly staff who are very caring and look after my wife well.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife who had Alzheimer's disease was resident in Avalon from February to May 2016 at which time she died of her illness. I visited every day during that period and therefore can testify with considerable knowledge of the establishment. Without exception the staff were extremely helpful, but more importantly loving and caring. My wife received the sort of care that was all that one would wish for. The supervisory team were highly knowledgeable and available at all times of day or night to assist relatives of the residents - an important part of their philosophy. The home was very capably managed by the Manager who gave the same unstinting help to all and was an inspiring leader of staff.
Of course nothing is absolutely perfect and if I were asked to recommend any improvement it would be that there was a requirement for at least one member of staff to be present in the lounges at all (daytime) times.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always welcoming. They care for the residents very well. Nice that they don't wear uniforms as the residents feel more comfortable. Very homely, can visit anytime day or night, always very accommodating and nothing is too much trouble.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Always found the staff to be helpful and caring. My mother is treated with respect and dignity at all times. Staff get to know the resident and respond well to their needs and sometimes challenging behaviours. The manager leads well and chooses her staff team well. She makes a point of befriending all of her residents.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum is well cared for by professional staff. The home is clean, fresh and well maintained. My mum enjoys the food and activities provided by the home. Residents have regular visits from hairdressers and chiropodists as well as access to doctors when needed. Staff act on any concerns in a quick and efficient manner. I would recommend this home without hesitation.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother's transition from her own home to Avalon care home was something we as a family were quite worried about. Thanks to the manager and her care support, practical assistance and kindness my mother settled extremely quickly at Avalon and her care has been outstanding since she moved in in February 2016. Before she moved to Avalon my mother now 97 had lost a lot of weight as she was disinterested in food and would only drink small amounts . The dedicated team have given my mother such wonderful care that she has gained a stone in 4 months and now loves her meals again. She is much happier and regularly tells us I like it here.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my mother has been a resident at the Avalon she has been treated with the highest respect and dignity. She enjoys the activities and especially the day trips that have been provided. Mum relishes the interaction that the staff provide who will always make time for her. The meal times are her highlight of her the day and she has never yet been disappointed. She has her own room with en suite which is fitted with movement activated sensors so monitoring is always there. I have no worries that Mum will wander and become disoriented thus causing her stress. Throughout the day there are various activities that all resident are encouraged to participate in therefore giving her the stimulation she needs.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visit a resident who is an old friend of many years, every two weeks with two other friends from Formby. I find all the staff friendly and caring both to the residents and ourselves. Mostly sat out in the lovely front garden on comfortable chairs cheerfully chatting and enjoying the sunshine. I have also been in the nice resident's room with en-suite toilet/bathroom. The home is secure with stairs and lift in addition to a large and small lounge for all. I couldn't wish for a friendlier atmosphere and staff.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This review was made on a dry day, with a medium number of people out in the well maintained garden. The atmosphere very good and sunny. Members of the home were very relaxed and smiling. The lawn outside the building was in good condition with tables and seats available.

How likely would you be to recommend Avalon EMI/DE Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

November 2016

December 2015

November 2012

Assured Care Level 5

Recipient: Avalon EMI/DE Care Home

Date: Thursday 15 Nov 2012

more details

May 2012

Food Hygiene Rating Level 5

Recipient: Avalon EMI/DE Care Home

Date: Wednesday 23 May 2012

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Avalon EMI/DE Care Home