Cedar Grange

I could not ask for a better place of care for my dad. The staff here I can only describe as truly magnificent. I am truly overwhelmed emotionally with the care, kindness, empathy and total dedication the staff here provide that comes from each and every one of them. Hearts of gold that I'll never forget.

My mother has been living in Cedar Grange for several years in all this time she had been very happy, always happy on my visits, well dressed, well-groomed. The staff are always cheerful and calming always during this whole pandemic, now that I am able to visit again I can see that Cedar Granges care standards have not dropped and remain high.

From the day my husband took up residence at Cedar Grange in October 2020 he was treated with kindness, compassion and most of all care in every aspect of the word. Nothing was too much trouble whatever the question when asked. The care team treated him as if he were one of their own. He settled in quite quickly and although we were unable to visit inside the home due to Covid - window visits were arranged with the provision of two-way speaker systems which enabled us to carry out conversations, thus keeping the contact. Sadly, he passed away in January after spending 2 weeks in hospital but as a family, we will always be grateful to everyone at Cedar Grange for all the support we received from them.

I have great admiration for the way Cedar Grange coped with the pandemic. Lockdown was managed knowledgeably, consistently and sensitively. The home adapted efficiently to constantly changing situations keeping all residents safe and contented. The staff were cheerful and imaginative in their approach to residents well being with letters home, celebrations and a wide range of stimulating activities. They were always happy to give telephone updates and demonstrated a genuine concern for the callers well being. The management team and staff work tirelessly to ensure our loved ones have the best life possible.

Having previously had a bad experience at another care home we were relieved that mum settled well at Cedar Grange. We felt that the staff made a real effort to get to know mum and were genuinely fond of her. We were always made to feel welcome and the staff were very accommodating. The management team are proactive and forward-thinking. Staff training is the key to an excellent CQC report next time. Thank you.

Cedar Grange has been a godsend for my dad and our family. Dad ios treated like a loved family member and we rest knowing he is well taken care of. The staff and management are professional, friendly and go the extra mile. Would thoroughly recommend. During COVID19 they were selfless and amazing they deserve a lot of credit we are so grateful.

Cedar Grange Care Home is a lovely friendly place. The staff appear to be very dedicated to the service users and appear to genuinely care about them. I visited a few care homes before choosing Cedar Grange, it possessed a lot of warmth and felt inviting. The manager appears to have some good innovative ideas which contribute to the well being of residents.

The staff are very friendly and helpful. Dad is well cared for and looked after very well. I am glad I chose this care home for Dad.

Dad has settled well after a few ups and downs which is to expected. He is always smart and well dressed as are all the residents. The home is lovely and clean, dad's room is small but adequate for his needs. It is always clean and tidy. Two points to raise - on day of arrival we were told just to take dad to his room to unpack. I didn't feel they welcomed dad as they should considering he was new. No information provided of routine what happens in the home etc. Dad has always been clean-shaven, on quite a few occasions he has not had a shave. He has also had his moustache shaved off! Luckily we don't mind as he looks younger.

First respite in 5 years and 1st time resident has stayed in any type of home. She spent two weeks at Cedar Grange and returned in good health and spirits. All staff including cleaners were excellent - would be happy to recommend Cedar Grange.

It was a very difficult decision as a family to put mum into residential care. We found it really stressful at the beginning. Now we know it was the right decision for both mum and the family. Cedar Grange is the right place for our mum.

During the past 2 years, my mum has been at Cedar Grange. All her care needs have been fully met. All the staff show genuine care for the residents. We have been impressed with continual improvement to the facilities and services, particularly the increased amount of activities available, which include activities previously enjoyed by residents as hobbies.

We moved my mother in law to Cedar Grange earlier in 2017. A continuing deterioration in her mental faculties resulted in her previous care home advising that they could no longer meet her needs. From day one the staff at Cedar Grange have presented as confident, professional and caring. They assessed and understood my mother in laws individual needs, and are providing a very comfortable and safe environment in which to meet them. She appears a lot happier and more settled as a result. The home exudes a positive, homely yet stimulating atmosphere. Residents appear encouraged and genuinely cared for, rather than 'controlled'. Just feels right and I would recommend to anyone with a relative for whom they are seeking residential care, and particularly dementia type care.

My sister and I are very happy with the care our mother is receiving. Her needs are well catered for and she clearly likes the staff, whom we have found friendly too. We have good communication links with the home and we are kept abreast of any changes in our mother's health. The accommodation and communal areas are always clean and there are no lingering unpleasant smells which I have found in other establishments. The owners have worked very hard on the décor of various lounges and the corridors. The conservatory is offered as a private area when visiting which is a great asset and refreshments are always offered and that is much appreciated. I would, and indeed have, recommended Cedar Grange to others.

Very impressive care home good furnishings. Somewhere you would place your loved ones. Carers are angels unless you ask questions and concerns about their health. They do not look well. Then you are told it is not a nursing home. They have a lot of dementia residents to look after. Is that classed as nursing care? Took my husband just five months, 16thSept to 15th Feb, to die. From being reasonably fit when he was first admitted to Cedar Grange.

My monthly meetings with the care team have been a very important communication channel and proved extremely useful in my understanding of the latest developments at the care home.

It is clear that Cedars Care Group have invested significant resources into Cedar Grange and that these resources are so accurately focused on the needs of their residents. I believe that their success is achieved by employing managers and senior staff with a huge amount of talent and experience. Having said that, it would be remiss to ignore the commitment of the rest of the team. One thing that has particularly impressed me is the caring relationship that all staff, even the cleaner or maintenance man, has with my mother, who is a resident at Cedar Grange. We never expected such a high level of care in this respect.

My mother is 89 years of age and has dementia. Cedar Grange is her home and her world. It is a place where she is not only safe, but 'feels safe'. Whilst the building is beautiful, I believe that my mother's happiness comes from the caring relationship that she enjoys with all members of staff, who 'genuinely care' and include families in their care plans.

The care staff and all the girls treated mum with total respect and treated her like their own. I have emailed Cedar Grange head office to thank them and pass on my family's regards to the team. If you want that personal touch for your loved one, then Cedar Grange would be the place.

My family and myself want to say thank you for making mums final days special.

All the staff at Cedar Grange are very caring, always pleasant and patient. The individual care and personal kindness my mother and myself received in the last week of her life was above and beyond the home's remit.

Sadly my father recently passed away in July 2015. The care he received from Cedar Grange (formerly Hope Cottage) was marvellous. Special thanks to all the staff who were amazing especially Diane who made his final years so special. Thank you.