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Promenade Care Home

10/12 Promenade, Southport, Merseyside PR8 1QY
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Promenade Care Home, Southport
Promenade Care Home, Southport
Promenade Care Home, Southport

Promenade Care Home in Southport provides a range of flexible and tailored care packages in a comfortable and homely environment.

Ideally situated on the promenade and close to the town centre, the home provides the perfect setting for permanent, convalescent, respite, holiday care and care days.

The accommodation consists of a bright and spacious communal area and family and quiet areas. There are a variety of single and double tastefully furnished...  

Care Provided by Promenade Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£777 - £1,200£877 - £1,200

Contact Promenade Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Alison Humphries (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 4

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (14)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • All day any day, please if possible avoid meal times.

Parking

  • Several spaces in front of care home. Pay and display on the Promenade Road and car park next door but one.

Promenade Care Home Reviews (36)

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8.8

Promenade Care Home has a Review Score of 8.8 (8.833) out of 10, based on 6 reviews in the last 2 years. Over all time Promenade Care Home has 36 reviews.

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Showing 36 reviews matching selected criteria
Review from Sheila S (Sister of Resident) published on 6 May 2026 Submitted via Website
Overall Experience
My Sister has been a resident here since January if this year. the care love and attention she receives is second to none. All staff members are dedicated, caring and extremely competent. The Management are very supportive and always available. The improvement in my sisters condition since admission is quite remarkable. My observations when visiting reveal that all residents are treated as if they are family. As a retired nurse I am well aware of the pressures that come with delivering this kind of care and personally have never come across a Care Home as good as this.

My family could not be happier with my sisters new home.

Reply from Alison Humphreys, Manager at Promenade Care Home

Thank you so much for the kind words and appreciation of the work all the team deliver at the Promenade care home.

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Review from J H (Daughter of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

I would recommend this care home. All the staff are fab and work very hard to keep the home running. Our mum has been in there nearly 12 months now and the staff at the home have done everything they can to settle her in. They have all been very accommodating for her needs.

Reply from Alison Humphries, Manager at Promenade Care Home

Thank you for the kind words. We appreciate the positive feedback regarding the staff and home.

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Review from Scott M (Son of Resident) published on 20 February 2025 Submitted via Website
Overall Experience
My Mum went into care here in October 2023 as her care was beyond me and she stayed there until she passed away last month in January 2025. She had 2 main carers who went way above the levels of care that is required. All the staff there are caring and dedicated. The Management are very approachable too. I firmly believe this is the best home in the whole area. I visited my Mum virtually every day for 15 months she was there. I even started the Funeral procession from there and all the staff lined up outside to see her off. Not only was the care exceptional for my Mum, but they have also helped and supported me throughout after her passing. Staff on their day off even chose to come to the funeral. The food in there is exceptional and better than what I eat. Cleanliness is also exceptional. Hand on heart I can honestly say I would be happy to live there myself.
Thank you everyone for all that you did.

I highly recommend the Promenade.

Reply from Jane Rimmer, Manager at Promenade Care Home

Thank you so much for your heartfelt and touching review. We are deeply honoured that your mum was with us for the last 15 months of her life, and we truly appreciate the trust you placed in us during such a difficult time. It means the world to us to hear that you felt supported not only in her...  

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Review from Ros E (Sister of Resident) published on 17 October 2024 Submitted via Postal Card
Overall Experience

Due to a lack of staff, not enough to do. My sister was promised to get her nails done and shower. Only went out once in two weeks.

Reply from Jane Rimmer, Manager at Promenade Care Home

Thank you for taking the time to review The Promenade Care Home. I'm sorry to hear that you feel there aren't enough activities available. We do, in fact, have a comprehensive monthly calendar of events, along with three dedicated activities coordinators who work hard to engage our residents. That...  

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Review from Hugh O (Son of Resident) published on 10 October 2024 Submitted via Website
Overall Experience

My mum is happy here and that's what matters to me. She is treated with dignity and respect. Her clothes are well-laundered, although there can be a problem with them getting lost in the system. I believe they are trying hard to resolve this.

Reply from Jane Rimmer, Manager at Promenade Care Home

Thank you for taking the time to review our home. We truly appreciate your kind comments, and we are so pleased that Mum is happy. Dignity and respect remain at the core of the care we provide.

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Review from B B (Friend of Resident) published on 10 October 2024 Submitted via Website
Overall Experience

I have been very impressed with the care and understanding provided by the Promenade Care Home since my friend became a resident in March 2024. Plenty of entertainment including bingo; quizzes; singers and even trips out. My friend also enjoys the food, of which there is plenty of choice at both lunch and dinner. Since being diagnosed with Alzheimer's disease, she has been prescribed medication which hopefully will slow down the process. I hope I do not have to move her to an EMI home.

Reply from Jane Rimmer, Manager at Promenade Care Home

Thank you for taking the time to review the home and for your kind words. My team works hard to organise engaging activities, create delicious menus, and deliver a high standard of care. We are committed to working closely with you and other healthcare professionals to ensure we provide the best...  

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Review from Ali W (Daughter-in-law of Resident) published on 23 February 2024 Submitted via Website
Overall Experience

I couldn’t rate this home any higher! From the manager right down to cleaners! Everyone bent over backwards and it is a home from home! Visiting is open door policy and you can help yourself to a brew! It’s so warm and welcoming. My father-in-law is blind and any potential hazards were considered and dealt with. My mother-in-law had a recent fall and again so much professionalism and effort was put into her comfort it was so thoughtful. Unfortunately this was a respite stay and I was overruled and as a family and they were moved south. I was really saddened as I am pretty sure you won’t find better. Totally recommend a look round. Honest, friendly and wonderful staff. Lovely homely atmosphere!

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking the time to review our home, happy we were able to accommodate

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Review from Tanya J (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

The Promenade Care Home team are so positive with all their residents. I would definitely recommend. There are lots of activities organised and residents are encouraged to join in, residents are not all sat lining up the walls, they are encouraged to move, to think, to remember through pets visiting, games, interaction with others/carers. Promenade Care Home often have musicians in/dancers. Residents can join in or watch others if it's not for them. The place is airy/clean and fresh. The care team 'care' each and every day.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for your lovely feedback. We pride ourselves on our "caring" nature.

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Review from Gail H (Daughter of Resident) published on 21 December 2022 Submitted via Postal Card
Overall Experience

Mum's very well taken care of, and she is loved by the staff and management. The staff are all lovely and go the extra mile. Mum always looks clean and is always in her clothes. This home is beautiful and is always clean. The manager is amazing, and the admin lady is always helping me if I'm stuck on anything. Love this home and the staff.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you for taking the time to review us very much appreciated

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Review from Nadine N (Daughter of Resident) published on 21 December 2022 Submitted via Postal Card
Overall Experience

Over the last two years, I have been treated with respect when visiting my mother, who has always looked clean and tidy. She is happy and settled here, and the staff love her. I am very happy with all her care.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you for taking the time to review us, very much appreciated.

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Review from Linda R (Daughter of Resident) published on 5 December 2022 Submitted via Website
Overall Experience

Dad has settled into the home well, his room is tiny but he is getting used to it. Ideally, if a larger room was available it would be nice to think he would have the first opportunity to move when available. I take him food as he is not keen on the food provided but I am happy to take meals for him so he eats well. He is cared for very well, I feel happier that he has 24-hour support and the team is amazing. He gets upset about his clothes as they are not ironed when coming back and some of his clothes are worn by other people even though I put name labels on all of them. He has always looked after himself so seeing him in clothes un-ironed is sad. My mum is in another care home and her clothes are well looked after.

Reply from Susan Astley, Manager at Promenade Care Home
We are very sorry to hear about your experience, our aim is to provide the best possible care to those we support, and it is something we take very seriously.

We are more than happy to discuss options with you privately. This we have since done and I am glad to say we have reached a mutual way of...  

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Review from Ingrid C (Niece of Resident) published on 3 July 2022 Submitted via Postal Card
Overall Experience

Such a caring home; they could not do enough for my uncle and me. I live 300 miles away, and they were like a second family; they could not do enough for him. The room and food were excellent, but the true quality was the staff. despite all the challenges of Covid, they looked after all the residents like their own. That extra smile, chat and moment of caring were great and much appreciated. They even offered me a room to stay in near him when he was so ill. I would recommend this home to anyone.

Reply from Karen Ibbotson, Owner at Promenade Care Home

Thank you for taking the time to review us; it is very much appreciated.

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Review from Susan C (Sister of Resident) published on 19 June 2022 Submitted via Postal Card
Overall Experience

The staff are always helpful, friendly and easy to talk to. They offer refreshments and always listen to residents and their needs. Always clean, tidy and well maintained. Always observe Covid practices. On the phone, polite, courteous and knowledgeable.

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Review from P A (Son of Resident) published on 20 October 2021 Submitted via Website
Overall Experience

Mum moved into the Promenade several weeks ago. The staff there are simply marvelous dealing with mum's needs with such care and attention and at all times making her feel safe and special. The Promenade is a fantastic place with a really nice atmosphere. In my experience the staff are friendly, special people doing such an important job quite brilliantly. Thank you so much!

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking the time to review us. We very much appreciate your views.

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Review from Iain B (Son-in-law of Resident) published on 21 September 2021 Submitted via Postal Card
Overall Experience

Review is good because of Covid. So we are unable to give a proper review. The staff are marvellous and obviously very caring.

Reply from Susan Astley, Manager at Promenade Care Home
Thank you so much for reviewing us.

We very much appreciate your feed back.

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Review from Lucille B (Daughter of Resident) published on 21 September 2021 Submitted via Postal Card
Overall Experience

Do agree it is great. However due to Covid unable to give a detailed review but the staff have been very accommodating during this pandemic.

Reply from Susan Astley, Manager at Promenade Care Home
Thanks very much for reviewing our home.

Feedback is very important to us.

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Review from Joan S (Friend of Resident) published on 1 December 2020 Submitted via Postal Card
Overall Experience

My friend seems very happy here.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you for taking time to review us. It's always great to receive feedback in knowing residents are happy.

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Review from Susan L (Daughter of Resident) published on 1 December 2020 Submitted via Postal Card
Overall Experience

Finding long-term care for Mum was a difficult decision, but in choosing the Promenade, I think we struck gold and it really has become a home from home for Mum. The staff and management go out of their way to help Mum in every way. There are lots of activities which Mum loves, her favourite being the sing-a-long. The garden room provides a completely safe environment for visits. I recommend this wonderful home and it means so much to know Mum is being so well cared for.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking time to review us. I will pass on your very kind words to the staff.

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Review from B W (Friend of Resident) published on 1 December 2020 Submitted via Postal Card
Overall Experience

I visited a resident after booking an appointment. I was asked questions regarding covid and had my temperature checked. Following this, I sat on one side of a screen and my resident friend on the other. We chatted for the half an hour allotted time in very comfortable surroundings. It was nice and warm. My friend tells me she is very happy there and the staff are very kind. She has her hair and nails done and enjoys that. Thank you for an enjoyable visit. I cannot comment below for an external visit.

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Review from Joanna W (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card
Overall Experience

This care home has changed my mum's life for the better in all ways despite her Alzheimer's getting worse. The staff here are so gentle, kind and very considerate. I thank all the staff and managers on behalf of my family and me. It gives us much comfort to know mum is looked after so well.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking the time to review us; it is very much appreciated. I will pass on to the staff your lovely remarks you have said about them. Thanks again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 August 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Promenade Care Home.

Upcoming Events

There are no upcoming events for Promenade Care Home.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Promenade Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Promenade Care Home

What types of Care is Promenade Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Promenade Care Home have?

There are 47 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Promenade Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Promenade Care Home to the centre of Southport?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Promenade Care Home to verify any information. View our terms and conditions. Promenade Care Home has an Enhanced Service -more info.