Mount Avenue, Heswall, Wirral CH60 4RH
Group: Allandale Care Group Ltd
Person in charge: Joanne Evans (Manager)
Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users
Registered Care Categories*: Old Age
Single Rooms: 17
Latest Care Quality Commission* Report on Heathermount: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Heathermount has a Review Score of 7.5 (7.461)
The Review Score of 7.5 (maximum of 10) for Heathermount is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Heathermount in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.167 for Heathermount is calculated as follows: ( (2 Excellents x 5) + (10 Goods x 4) ) ÷ 12 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.294 Points relating to the number of positive Reviews for Heathermount is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.4 Target = 0.294
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Mark (Son of Resident) on Monday 3 April 2017. Relates to April 2017.
I have nothing but praise for the management and staff at Heathermount in the way they have cared for my Mother over the last number of years. As I live in Ireland
it is very important to me that my Mother is happy and well looked after as my visits to her are not as frequent as I would like. It is of great comfort to me to find
her room bright clean and cheerful when I visit. And that she is content and happy. In addition, I am always made feel most welcome by the bright and friendly carers.
All in all, I would be quite happy to recommend Heathermount to anyone considering a care home for a loved one.
How likely would you be to recommend Heathermount? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Heathermount