Heathermount

Mount Avenue, Heswall, Wirral CH60 4RH

The Allandale Care Group Ltd is a not for profit organization that has provided care provision within the Heswall area for over 50 years and are well known and respected in the area.

Heathermount comprises of 16 rooms spread over 3 floors, rooms are spacious, bright and tastefully decorated, each room is individually styled with en-suite facilities in each room.

All rooms have Ariel point, telephone socket and nurse call bell.

Heathermount has a tastefully decorated, dining area and comfortable lounge with direct access to an enclosed patio area.

Meals are nutritious varied and are freshly prepared by the cook special dietary requirements are catered for.

There is a varied activity programme at Heathermount, with something for everyone, from poetry groups, quiz nights and exercise and baking.

Heathermount is actively supported by the friends of Heathermount with resident representatives, who run coffee mornings and various other activities raising money for the resident’s fund.

The home has two assisted bathrooms and walk-in shower room.
The Allandale Care Group prides itself on providing the highest levels of care and support.

Staff are warm, friendly, experienced, highly trained people who are passionate about their roles.

Group: Allandale Care Group Ltd

Person in charge: Joanne Evans (Registered Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 16

Rooms with ensuite WC: 16

Fees information:

Fees for permanant placement at Allandale House £707.58 per week
Fees for respite stay £120.00 is charged per day.
During the 1st of May and 30th June 2018 Respite offer available for those who wish to try the service for the first time, pay full amout for the first weeks stay and half price for the second week.
Offer available for new customers only and can only be used once.

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Heathermount set in its own peaceful grounds and is Located on Mount Road in the Centre of Heswall, close to the local library, Heswall Hall, cafes, restaurants, shops and Bars and there are good local transport links close by.

Visiting:

Visitors are welcome at all times

Parking:

Heathermount has parking available on site

Latest Care Quality Commission* Report on Heathermount: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Heathermount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Heathermount in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Heathermount is calculated as follows: ( (28 Excellents x 5) + (20 Goods x 4) ) ÷ 48 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.438 Points relating to the number of positive Reviews for Heathermount is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.2 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Heathermount has a Review Score of 9 (9.021) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathermount?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathermount

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1

My Father has been at Heathermount since November 2017 and has been welcomed into their happy home. The Staff are friendly and very professional in all their dealings with my father and he is settled and very happy there. Nothing is a problem that can’t be solved and his care, health and happiness is their utmost concern. He is treated with dignity and affection and as a family we are all impressed with Heathermount.

How likely would you be to recommend Heathermount? Extremely Likely

Overall Standard

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Treated with Dignity

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Value for Money

Average Rating:   4.9 out of 5

Sherrel Sacker, General Care Manager at Heathermount responded to this review on 25 Apr 2018:

Thank you so much for your kind review, we are so grateful for your feedback. The manager and the team at Heathermount work incredibly hard to ensure that everyone at the home, including family members, are happy with the service.
Sherrel Sacker
General Care Manager (Nominated Individual)

My father has been a resident at Heathermount for 5 years and I, and the rest of my family have been completely satisfied and impressed with the first-class care and attention he has received there. This year he will be 102 years old and the fact that he has continued to thrive to such a ripe old age is in no small part to the staff, facilities and TLC he has had since joining the home. Of course, he did have reservations at first about going 'into a home', as many do, but Heathermount was so welcoming that he settled in very quickly indeed. The main point about Heathermount is that it is large enough to be totally professional, yet small enough to give a totally personalised service to its residents. Incidentally, in the 5 years my Dad has been there, I have always seen the other residents happy and healthy and I've never witnessed the slightest inkling of a complaint from any of the other residents or their families. Totally recommended.

How likely would you be to recommend Heathermount? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   5 out of 5

Sherrel Sacker at Heathermount responded to this review on 25 Apr 2018:

Thank you for your kind review, we are grateful for your feedback. The manager and the team at Heathermount work incredibly hard to ensure that everyone at the home including family members feel confident and happy with the service.
Sherrel Sacker General Manager (Nominated Individual) Allandale Care Group Ltd

As a regular caller at Heathermount to visit friends, and also to attend Coffee Mornings and social events, I have always found the staff most helpful and kind, especially with the residents. They take care to listen to their requests and help where possible. The house is clean and tidy and homely. All in all, as the residents have their own furniture in their rooms there is a feeling of individuality in each one.

How likely would you be to recommend Heathermount? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

I have nothing but praise for the management and staff at Heathermount in the way they have cared for my Mother over the last number of years. As I live in Ireland
it is very important to me that my Mother is happy and well looked after as my visits to her are not as frequent as I would like. It is of great comfort to me to find
her room bright clean and cheerful when I visit. And that she is content and happy. In addition, I am always made feel most welcome by the bright and friendly carers.
All in all, I would be quite happy to recommend Heathermount to anyone considering a care home for a loved one.

How likely would you be to recommend Heathermount? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 24 Apr 2018

permanent or Respite service available

Awards / Recognitions

There are currently no awards/recognitions posted yet for Heathermount

Job Vacancies

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Care Home Idol 2016

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