The Hawthorns

The building itself could do with updating in certain areas, but for me the most important thing was the care received, which as I have already said was excellent.

The only thing I would say about facilities is that the building is very warm in hot weather. Perhaps some mitigation measures e.g. in dining room could be added - blinds, fans etc. There have been mobile aircon units in other areas.

My wife's Mum has been in the Hawthorns for over 6 months now and we can honestly say that she has received excellent care from the lovely, friendly staff and management team. My wife visits virtually every day and always looks forward to chatting with the carers and her mums friends. Can't recommend the Hawthorns highly enough. Thank you everyone!

My father has been a resident of The Hawthorns for almost 2 years. During that time he has been treated with great dignity and care. The staff are excellent in so many ways the high standards of care, kindness, understanding and no job too menial or trivial to warrant their attention. I have built a good relationship with the management team. Tess and Caroline are both excellent - professional + kind. Dawn works so hard at providing appropriate + varied activities. Si is so considerate + respectful. Every single member of staff is so good. Also, I would like to mention the chef + kitchen staff - also excellent.

Wonderful welcoming staff + amazing activities - love keeping up on social media!!

Very clean and friendly environment. Staff always pleasant and helpful. Food good and care provided as necessary - any concerns are listened to and acted on as appropriate.

My Mum, who suffers from Dementia, has been staying at the Hawthorns since leaving hospital in August. During her stay the Staff have been quite magnificent from the top management team down through to the all the lovely staff. Her room is large and kept extremely clean and she has a choice of different lounges to go to and meet with other residents, all of which have a TV or radio. Meal times are frequent and varied with cups of tea (a must!) available at all times of the day! The staff are so friendly and can't do enough for her to keep her happy and occupied. Friday hair salon days are a special treat! I can visit her every day and I am kept up to date with any issues, however minor, and the management and staff couldn't be more helpful. Themed days (Halloween etc) are enthusiastically delivered and we can't wait to see the visiting reindeer at Christmas! I am so pleased that my Mum is being looked after so well and that she is so happy with her new friends and "permanent home".

Thank you.

My mum was cared for and loved with great kindness by all members of the staff. When visiting all my mum's friends and relatives were welcomed as members of this loving community. It is not possible to praise them enough.

The Hawthorns is a very caring environment for my dad. He is happy here and very well looked after. The staff are very welcoming and happy to assist in any way they can.

The care my mother received at the home was excellent. All staff treated her with care and dignity.

I am very happy with the care my mum receives from The Hawthorns. The staff are all very pleasant and helpful and can answer any questions I may have regarding Mum or care. Mum is always clean and tidy and settled when I visit her.

This is a very friendly and caring home. The staff are very dedicated to looking after all residents. The facilities could be improved but I am happy that my mum is safe and well looked after there.

We were recommended this care home by a work colleague and we have not been disappointed. Father-in-law is cared for in a calm, friendly and dignified manner. All his needs are met, he is always clean and neatly dressed. He himself says he enjoys the food, feels safe, likes all the staff and is very comfortable. Lots of activities to choose from. Bedroom is comfortable and clean. Building needs some refurbishment but staff are amazing and approachable.

Very caring and helpful and a good atmosphere.

Mum has only been at The Hawthorns for 2 weeks but she has settled in so well. She loves her room and all the staff are so friendly towards her and me She is joining in activities which I never thought she would do and the overall change in her in such a short period is wonderful. Thank you everyone!

My mum has been here since April this year until October when she sadly passed away. I cannot express how much myself and my family were welcomed and supported by the staff from a first look around before Mum took residence until she passed away. As a family we were constantly informed of Mum's health and welfare, and whenever we phoned them to check up on how Mum was they were always able to inform me and not ask me to wait till they found someone who knew about my mum. The care Mum got was first class and she loved all the staff (her eyes lit up when they entered the room). Thank you from the bottom of my heart.

The staff were incredibly helpful and caring. They made my grandmother feel very welcome. She was very well looked after and I cannot fault the service given.

The staff are always smiling, very friendly and welcoming when we visit.

Since moving into the Hawthorns in 2020 my mother-in-law has been well cared for and has thrived due to the care and considerate nature of all the staff (domestics, care staff and management). It is our extended family and we feel so lucky that she lives there. Recently she has deteriorated and the staff have been marvellous and looked after her with dignity and love. We can't rate the staff any higher they are all angels.