






The Laurels is a converted nineteenth century building set in secluded surroundings, which has been the focus of much investment and remodernisation in order to make the most of its potential for professional care.
Alongside skilled provision, the home is focused on making sure residents can pursue an independent lifestyle with a vibrant social life and access to a varied range of social events, outings and entertainments.
A robust induction and training scheme is in place, with the provider being committed to ongoing development.
Care Provided by The Laurels
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees vary from room size to needs of the induvial, Depending on Residents fees, we may ask for top ups from 3rd parties if Social services funded
The price(s) shown are provided by the care home. Contact The Laurels for full pricing details and T&Cs.
Contact The Laurels to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Pearlcare
- Private Owned
Person in charge
- Michele Jackson (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (19)
Visiting
- fFexible with visiting, but do ask to be mindful at meal times as prefer these remain protected unless families are supporting with Residents meals
Parking
- Small car park situated at the front of the building
The Laurels Reviews (34)
The Laurels has a Review Score of 9.7 (9.744) out of 10, based on 11 reviews in the last 2 years.
Over all time The Laurels has 34 reviews.
I felt I must leave a review for the care and understanding that all the staff at The Laurels have given to my dad It has not been easy going through this stage in my dads life but l must say a big thank you to everyone for helping my mum and the rest of the family to adjust Keep going everyone you are amazing xx
Thank you so much for your wonderful feedback - it really does mean a lot to the team. I'll make sure they hear it. And thank you for choosing our home
December and both settled better than we thought they ever would.
Sadly we lost Dad on new year's eve .
The support mum and my family received was so much appreciated at such a difficult time for us all.
Mum has done so well coping without Dad will the the support from every member of staff not just the carers but everyone who works there, they are so kind and helpful and take time to help and have a chat with mum .I visit often and I always feel very welcome. They keep me well informed at all times .
They provide lots of activities for the residents , there is always something for the residents to do.
It's been extremely hard for me personally to let someone else look after and care for my mum and Dad. But I know my mum is in very safe hands and I am so grateful to them all .
Thank you again from all at The Laurels
The staff have been wonderful and supported Mum so well with such life changing events.
Thank you for attending the funeral this ment alot to Mum, my Sister and myself.
I love the activities they offer which keep the residents motivated and the days interesting.
We truly do thank you for the care and safe keeping of Mum...Thank you !! X
Thank Gill for your kind words, and entrusting them in to the care of The Laurels - even though we only had a short time looking after your Dad it was a privilege to care for him, and ongoing care of your mum. Thank you again from all at the Laurels.
I have found the staff to be expecticely helpful and friendly. Nothing to much trouble. Always activities going on, food a high standard. The residents are happy and always have a smile. I would highly recommend the home to friends and family. Keep up the fab work.
Thanks for the lovely review, from all at The Laurels. Your feedback is valued to the team and Pearlcare
I have been at The Laurels for almost 8 months. The carers are all lovely and have a good laugh with me. I am very creative and enjoy the activities and entertainment that we take part in every day! The food is very nice and I love the variety of food we are given. I am grateful to be here around lovely people.
Thank you for the lovely comments- these are much appreciated from all At the laurels
The home itself has a warm, welcoming atmosphere and is always clean and well-maintained. The caregivers went above and beyond to make sure my husband's needs were met, and they treated him with such dignity and compassion. It gave me great peace of mind knowing he was surrounded by people who genuinely cared about his well-being.
I can't thank the team at The Laurels enough for the love and support they showed both to my husband and to our family. They turned what could have been a difficult time into one filled with comfort, trust, and kindness. I would highly recommend them to anyone.
Thank Jean, it was a pleasure supporting your husband.
I would highly recommned this care home and congratulate all the staff, the catering team for excellent meals, the housekeeping for keeping my mums clothes washed and her bedroom tidy, the activites team for providing entertainment and giving individual care (painting her nails) the admin team for keeping me informed of any discussions with the doctors and change of medication and lastly but not leastly the caring team. They are always available to discuss and nothing was too much trouble.
Every time I visited my wife I was treated with respect and kindness, my wife and myself could not find any reason to complain about the treatment she received, overall I would recommend The Laurels to anyone thinking of placing a relative in this placement, well done to staff and management. Thank you.
The Laurels was offered as one of several choices for respite care. It was hard to acknowledge but with advancing dementia the decision had to be made and was right for Mum. The staff at The Laurels work so hard to ensure that she is loved and cared for so brilliantly well. They are quick to respond to her changing needs, to enlist help from community nurses and specialist teams as required to keep her well. The food is home-cooked with a wonderful aroma greeting you at the door! Daily activities offer great variety and entertainment, posted on social media for families to see! Today was flower arranging. They say a picture paints a thousand words. Seeing a photo of Mum enjoying herself, a wonderful glimpse beyond the dementia of our very dear mum! Reassured Mum is settled, safe and well cared for, enables us to be daughters once again, the opportunity to take her out, to really enjoy being with Mum, making precious memories for the future!
Lovely care home, my dad absolutely loves being there. All the staff are so friendly and caring. I couldn't be more happy with The Laurels! Everyone always has a smile on there face, he is so well cared for which all I ever want.
I would recommend this fabulous nursing/care home, especially to families who are starting to search for a place for a relative which we know can be taunting and very emotional. My mum has been here a year. The care is superb from everyone who works here they are kind caring and have very good quality nursing care it is like a big family who also take care of us and there are always activities. Trips out when the better weather arrives. The food smells delicious when you walk through the front door nothing is too much trouble and it is a happy place to be.
We have found all the staff to be caring, professional, approachable and kind. Our wishes have always been accommodated and they know Mum on a personal level. During a recent period of ill health, Mum was cared for with great sensitivity and she has recovered well.
Thank you for your very kind words, your feedback is valued by all of our team.
There is a positive environment and great atmosphere for encouraging clients to participate in activities both inside and outside the home, in the gardens and local community. Activities encompassing; church services, indoor sports activities, baking and arts and crafts. Going out for coffee and cakes plus visits to pubs and rickshaw rides to Glebe farm.
There's also time for rest when the residents need it.
There is good access to arranging services such as District Nurse, medications and continence aids with the stress being removed from the family.
The food is good quality and home cooked with plenty of drinks and snacks. The home is clean, tidy and well-maintained.
The staff are dedicated, professional and compassionate. It is home from home for our parents which is very reassuring for us to see Mum and Dad happy together.
Choosing a care home isn't easy however The Laurels has suited my brother he has his own room, with toilet and washing faculties. The room is pleasant overlooking the garden. Has his own TV so can watch what he wants. Meals can be taken in his own room however the dining room has small tables up to four sitting which makes it easy to talk to each other. Drinks and snacks are given throughout the day. The staff are all very pleasant and take the time to sit and talk to the residents. They have a TV in the lounge area plus throughout the week they do activities which they encourage the residents to play a part in. If a resident is able to go out the staff takes them out for coffee and cake which makes all the difference. There is a garden so that residents can sit in and enjoy the warmer weather. A Doctor comes weekly to check that each resident's needs are met, and a hairdresser, optician and chiropody also come to the home. The home is very welcoming.
I like living at The Laurels. I'm well looked after and most of the staff are lovely and very kind.
We found The Laurels very homely and we were always welcomed as visitors. The home is well cared for as are the residents. The residents are very well catered for with meals and regular snacks and drinks. The staff are great and many of them have been happy working there for a good time so no quick turnover of staff. They know the residents well and appear to be very fond of them. We have been very pleased with the standard of care given and would recommend The Laurels.
Very friendly and caring staff. Well-maintained rooms and communal areas. Plenty of activities to stimulate the residents. Communication between staff and other members of staff and relatives can sometimes be a problem.
My elderly mother became a resident of The Laurels in November 2022. She was 89 and suffering with Dementia. As far as myself and the family were concerned her needs were adequately being met and we were given no reason to believe otherwise. There was an incident in the early hours one morning which resulted in an ambulance taking her to A&E. Eventually she was seen by a Doctor who deemed her fit to return to The Laurels. The Laurels refused to accept her back and evicted her rendering a vulnerable elderly lady homeless. No assessments, no notice, and no coat or shoes. Disgusting!
A&E did not contact the home to allow for a review/handover or to discuss the incident Friday 24th February. A CPN was supposed to phone the home to give adequate handover to allow for safety measures to be put in place before return. No opportunity was given for the home to ensure we could meet...
I thank you for the support you also gave me, and I always knew Mum was safe with you.
Thank you for allowing the home to care for your mother here at The Laurels; it was a pleasure. Thank you for the support of the home and the donations we recently received for the resident's comfort fund.
When my dad passed away in December 2020, my mum was on her own in Middlewich. I was travelling down 3 times a day, with her memory loss, she wasn't taking her meds, not eating, leaving the front door unlocked and having falls etc. I knew the Laurels was great and knew a few people there. Since then, Mum became a full-time resident. The difference now in her health, with eating properly, in a safe and friendly environment is good. She loves being there and she knows she's safe. The staff at the Laurels have worked hard to get Mum to where she is. I feel happy and thank you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 03 August 2026Bedroom Vacancy at The Laurels, We are pleased to offer a comfortable and beautifully maintained bedroom at The Laurels, where residents enjoy high-quality, person-centred care in a warm and welcoming environment. About the Room Our available bedroom is: Spacious, bright and tastefully decorated Fully furnished with a comfortable profiling bed, wardrobe, bedside cabinet and seating Equipped with a nurse call system for peace of mind Designed to be personalised with your own small items and photographs to truly feel like home Close to bathroom facilities (and/or en-suite)Large windows allow plenty of natural light, creating a calm and relaxing atmosphere. The room is maintained to the highest standards of cleanliness and safety.Life at The LaurelsResidents benefit from:24-hour professional care and supportNutritious, home-cooked meals tailored to dietary needsDaily activities and social engagementComfortable communal lounges and dining areasSafe, secure surroundingsAt The Laurels, we focus on dignity, independence and wellbeing, ensuring each resident feels valued and supported.If you or your loved one are looking for compassionate care in a friendly setting, we warmly welcome enquiries and visits.
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Frequently Asked Questions about The Laurels
What types of Care is The Laurels registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Laurels have?
There are 34 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Laurels?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Laurels to the centre of Congleton?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels to verify any information. View our terms and conditions. The Laurels has an Enhanced Service -more info.