The Laurels

I felt I must leave a review for the care and understanding that all the staff at The Laurels have given to my dad It has not been easy going through this stage in my dads life but l must say a big thank you to everyone for helping my mum and the rest of the family to adjust Keep going everyone you are amazing xx

It's been extremely hard for me personally to let someone else look after and care for my mum and Dad. But I know my mum is in very safe hands and I am so grateful to them all .

We truly do thank you for the care and safe keeping of Mum...Thank you !! X

I have found the staff to be expecticely helpful and friendly. Nothing to much trouble. Always activities going on, food a high standard. The residents are happy and always have a smile. I would highly recommend the home to friends and family. Keep up the fab work.

I have been at The Laurels for almost 8 months. The carers are all lovely and have a good laugh with me. I am very creative and enjoy the activities and entertainment that we take part in every day! The food is very nice and I love the variety of food we are given. I am grateful to be here around lovely people.

I can't thank the team at The Laurels enough for the love and support they showed both to my husband and to our family. They turned what could have been a difficult time into one filled with comfort, trust, and kindness. I would highly recommend them to anyone.

I would highly recommned this care home and congratulate all the staff, the catering team for excellent meals, the housekeeping for keeping my mums clothes washed and her bedroom tidy, the activites team for providing entertainment and giving individual care (painting her nails) the admin team for keeping me informed of any discussions with the doctors and change of medication and lastly but not leastly the caring team. They are always available to discuss and nothing was too much trouble.

Every time I visited my wife I was treated with respect and kindness, my wife and myself could not find any reason to complain about the treatment she received, overall I would recommend The Laurels to anyone thinking of placing a relative in this placement, well done to staff and management. Thank you.

The Laurels was offered as one of several choices for respite care. It was hard to acknowledge but with advancing dementia the decision had to be made and was right for Mum. The staff at The Laurels work so hard to ensure that she is loved and cared for so brilliantly well. They are quick to respond to her changing needs, to enlist help from community nurses and specialist teams as required to keep her well. The food is home-cooked with a wonderful aroma greeting you at the door! Daily activities offer great variety and entertainment, posted on social media for families to see! Today was flower arranging. They say a picture paints a thousand words. Seeing a photo of Mum enjoying herself, a wonderful glimpse beyond the dementia of our very dear mum! Reassured Mum is settled, safe and well cared for, enables us to be daughters once again, the opportunity to take her out, to really enjoy being with Mum, making precious memories for the future!

Lovely care home, my dad absolutely loves being there. All the staff are so friendly and caring. I couldn't be more happy with The Laurels! Everyone always has a smile on there face, he is so well cared for which all I ever want.

I would recommend this fabulous nursing/care home, especially to families who are starting to search for a place for a relative which we know can be taunting and very emotional. My mum has been here a year. The care is superb from everyone who works here they are kind caring and have very good quality nursing care it is like a big family who also take care of us and there are always activities. Trips out when the better weather arrives. The food smells delicious when you walk through the front door nothing is too much trouble and it is a happy place to be.

We have found all the staff to be caring, professional, approachable and kind. Our wishes have always been accommodated and they know Mum on a personal level. During a recent period of ill health, Mum was cared for with great sensitivity and she has recovered well.

The staff are dedicated, professional and compassionate. It is home from home for our parents which is very reassuring for us to see Mum and Dad happy together.

Choosing a care home isn't easy however The Laurels has suited my brother he has his own room, with toilet and washing faculties. The room is pleasant overlooking the garden. Has his own TV so can watch what he wants. Meals can be taken in his own room however the dining room has small tables up to four sitting which makes it easy to talk to each other. Drinks and snacks are given throughout the day. The staff are all very pleasant and take the time to sit and talk to the residents. They have a TV in the lounge area plus throughout the week they do activities which they encourage the residents to play a part in. If a resident is able to go out the staff takes them out for coffee and cake which makes all the difference. There is a garden so that residents can sit in and enjoy the warmer weather. A Doctor comes weekly to check that each resident's needs are met, and a hairdresser, optician and chiropody also come to the home. The home is very welcoming.

I like living at The Laurels. I'm well looked after and most of the staff are lovely and very kind.

We found The Laurels very homely and we were always welcomed as visitors. The home is well cared for as are the residents. The residents are very well catered for with meals and regular snacks and drinks. The staff are great and many of them have been happy working there for a good time so no quick turnover of staff. They know the residents well and appear to be very fond of them. We have been very pleased with the standard of care given and would recommend The Laurels.

Very friendly and caring staff. Well-maintained rooms and communal areas. Plenty of activities to stimulate the residents. Communication between staff and other members of staff and relatives can sometimes be a problem.

My elderly mother became a resident of The Laurels in November 2022. She was 89 and suffering with Dementia. As far as myself and the family were concerned her needs were adequately being met and we were given no reason to believe otherwise. There was an incident in the early hours one morning which resulted in an ambulance taking her to A&E. Eventually she was seen by a Doctor who deemed her fit to return to The Laurels. The Laurels refused to accept her back and evicted her rendering a vulnerable elderly lady homeless. No assessments, no notice, and no coat or shoes. Disgusting!

I thank you for the support you also gave me, and I always knew Mum was safe with you.

When my dad passed away in December 2020, my mum was on her own in Middlewich. I was travelling down 3 times a day, with her memory loss, she wasn't taking her meds, not eating, leaving the front door unlocked and having falls etc. I knew the Laurels was great and knew a few people there. Since then, Mum became a full-time resident. The difference now in her health, with eating properly, in a safe and friendly environment is good. She loves being there and she knows she's safe. The staff at the Laurels have worked hard to get Mum to where she is. I feel happy and thank you all.