Canal Road, Congleton CW12 3AP
The Laurels is a converted nineteenth century building set in secluded surroundings, which has been the focus of much investment and remodernisation in order to make the most of its potential for professional care.
Alongside skilled provision, the home is focused on making sure residents can pursue an independent lifestyle with a vibrant social life and access to a varied range of social events, outings and entertainments.
A robust induction and training scheme is in place, with the provider being committed to ongoing development.
Person in charge: Michele Jackson (Manager)
Local Authority / Social Services: Cheshire East Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Learning Disability • Old Age
Single Rooms: 32
Shared Rooms: 2
Rooms with ensuite WC: 20
Weekly Charges Guide: Personal Care Single £380 – £524
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Laurels: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Laurels has a Review Score of 5 (5.000)
The Review Score of 5 (maximum of 10) for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Laurels in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for The Laurels is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 0 Points relating to the number of positive Reviews for The Laurels is based on 0 positive Reviews in the last 12 months and is calculated as follows:
0 = 0
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 0 Reviews ÷ 7.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend The Laurels?
Reviewer Connection to The Laurels
Review submitted from a Website Submission by Mrs Angela T (Relative of Resident) on Thursday 3 December 2015. Relates to December 2015.
We cannot thank the home enough for the care dignity and respect they are showing toward my husbands Great Aunt, she and the family are being treated with such compassion. A truly fantastic home and it is a credit to the manager and the staff.
Nothing is to much trouble for them and there is always someone on hand to answer any questions and concerns we may have.
We are always greeted with a smile at the door and the home is always clean smelling and a pleasure to enter, the staff are pleasant and warm toward all residents within the home
How likely would you be to recommend The Laurels? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at The Laurels