The Manor Care Home looks after old-age related care needs, alongside providing skilled dementia care, through experienced staff qualified in many expert and innovative methods.
Though the service keeps a strong focus on professionalism, it is also crucial to the lives of residents that they enjoy a fulfilling and active lifestyle as much as they are able, with access to personal interests, social activities and an open policy towards loved ones.
Group: Manor Care Home Ltd
Person in charge: Sue Jones (Manager)
Local Authority / Social Services: Cheshire East Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Single Rooms: 44
Rooms with ensuite WC: 28
Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Manor Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for The Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Manor Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.625 for The Manor Care Home is calculated as follows: ( (62 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.625
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.682 Points relating to the number of positive Reviews for The Manor Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.8 Target = 0.682
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Manor Care Home has a Review Score of 9.3 (9.307) from 8 Reviews
Review submitted from a Postal Card by Carol (Daughter of Resident) on Wednesday 21 March 2018. Relates to February 2018.
There is a calm and supportive atmosphere for my mother who suffers from dementia. Caring staff from management to juniors. She has a clean well decorated room with safety features. There are regular visits from the doctor/nurse to my mother who has cellulitis.
The home is large and spacious which is good for communal activities and also has smaller cosy lounges.
The large grounds create a peaceful setting and can be enjoyed in the summer by the residents. Has a good programme of activities. I feel that my mother is being well cared for and I trust the staff.
How likely would you be to recommend The Manor Care Home? Likely
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Review submitted from a Postal Card by Rose D (Daughter of Resident) on Friday 2 March 2018. Relates to January 2018.
As a new resident, under a month, my mother has been treated with care and respect. Her physical needs have been met and has had many medical treatments. It would be good to have more intellectual stimulation as she is often asleep.
How likely would you be to recommend The Manor Care Home? Likely
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Review submitted from a Postal Card by Lynne W (Daughter of Resident) on Tuesday 9 January 2018. Relates to December 2017.
The deputy manager and I had an open and honest discussion and review about my mum. She had all information to hand and I am extremely pleased with all aspects of my mums care.
How likely would you be to recommend The Manor Care Home? Extremely Likely
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Review submitted from a Postal Card by Joanne C (Daughter of Resident) on Friday 5 January 2018. Relates to December 2017.
My dad has lived at The Manor Care Home for nearly two years now. He is happy and settled here. He has an amazing bond with the staff and the deputy manager.
How likely would you be to recommend The Manor Care Home? Extremely Likely
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Review submitted from a Website Submission by Gaynor S (Daughter of Resident) on Tuesday 3 October 2017. Relates to May 2017.
Although Mum was only at The Manor for the last 9 weeks of her life, I felt the care she received was excellent. The staff and management were kind, caring and very patient with all the residents. They looked after mum in the way I wanted they keep me up to date on all aspects of mum's care even ringing me at home to keep me up to date when mum wasn't too well. We visited mum most days and were made very welcome and always offered a drink and biscuits with mum. Mum was always clean and tidy as were her clothes and room. The food was good even though mum had lost her appetite due to the Alzheimer's so the staff would sit with her and encourage her to eat and drink.
The house its self is a beautiful Georgian Manor with a lovely garden and grounds for the residents to enjoy. My mum enjoyed sitting in the window watching the birds.
I would highly recommend The Manor and would like to thank all the staff for the care they gave my mum.
How likely would you be to recommend The Manor Care Home? Extremely Likely
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Review submitted from a Website Submission by Val (Daughter of Resident) on Saturday 22 July 2017. Relates to July 2017.
My mum has been at The Manor for nearly two years in all, first for respite care and then as a long term resident. She likes her room, which is comfortable, clean and quiet with a leafy view. The grounds of The Manor are especially beautiful and spacious, and the gardens are very well-used by all the residents as a social space to be together and to potter about. My mum has dementia but that has not stopped her from forming some great friendships with fellow residents. The management and staff are all very hard-working, patient and capable. However busy they get, they are always friendly and responsive. Meals are good and well-organised. My mum has heart arrhythmia and her condition is well-managed. The home is within walking distance to my house, and even though mum gets out and about with me, family and friends very often, the staff are also very good at making sure they take her out for a walk nearly every day. I am very grateful to know she's safe overnight and while I am at work.
How likely would you be to recommend The Manor Care Home? Likely
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Review submitted from a Website Submission by Christine M (Daughter of Resident) on Wednesday 18 May 2016. Relates to May 2016.
My mother has been at the Manor for seven years and now has severe dementia. The care she has received has been excellent and the owner, current manager in particular, and staff constantly strive to ensure that her care and comfort is suited to her changing needs. I regularly visit my mother 3 to 4 times per week and any requests or suggestions I make for her comfort and well being are always dealt with in a friendly, professional and helpful manner. The management constantly try to improve the grounds and premises ensuring the home is very clean, homely and welcoming. Families can visit at any time and I have been able to observe at first hand and at any time of the day and night the caring and friendly way the care staff deal with the residents, nothing is too much trouble and they are obviously well trained by the management. I feel reassured that my mother is receiving the best possible care in a home that is constantly improving and where the welfare of the residents is paramount.
How likely would you be to recommend The Manor Care Home? Extremely Likely
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Review submitted from a Website Submission by Stuart W (Nephew of Resident) on Tuesday 26 January 2016. Relates to January 2016.
The Manor is impressive from outside, a Georgian manor house in mature grounds. Inside is equally impressive and the new extension is bright and welcoming but still in tune with the older structure. Most impressive of all however, are the staff. You always receive a warm welcome and the care, patience, warmth and understanding shown to the residents, are always much in evidence.
How likely would you be to recommend The Manor Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at The Manor Care Home