Plessington Court

Chapel House Lane, Puddington, Neston CH64 5SW

Group: Dementia Resource Community

Person in charge: Kim Dawson (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 20

Rooms with ensuite WC: 19

Facilities & Services: Day Care • Smoking not permitted • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Plessington Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Plessington Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Plessington Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.905 for Plessington Court is calculated as follows: ( (76 Excellents x 5) + (8 Goods x 4) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Plessington Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Plessington Court has a Review Score of 8.7 (8.655) from 7 Reviews


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Plessington Court?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Plessington Court

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1

My Nan has been using this service for 3 months now and we could not be more happy with the service provided.

How likely would you be to recommend Plessington Court? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident of Plessington Court for the last seven years and is now in the end stages of Alzheimer's. Throughout her time at Plessington, she has been treated with great kindness and respect. Her health and mental wellbeing has always been monitored carefully. The staff are friendly and helpful and I have full confidence in the homes manager.

How likely would you be to recommend Plessington Court? Extremely Likely

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Average Rating:   4.8 out of 5

Cathrina Moore, Director at Plessington Court responded to this review on 12 Dec 2017:

Thanks for this review, it much appreciated.

My mother has been at Plessington Court for a year now. I was impressed with the fact that it is light, modern and small. Most residential homes, are large. Plessington Court, takes only up to 20 residents.
The staff are young bright and enthusiastic. They do all sorts of activities with the residents - different crafts - flower arranging etc. The tables for dining are always set nicely with tablecloths and napkins.
Residents clothes are all nicely laundered and hung back up in their rooms. All rooms are always immaculately cleaned. There are nice quiet areas for visitors to sit when visiting relatives. All in all it is an excellently run home.

How likely would you be to recommend Plessington Court? Extremely Likely

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Average Rating:   4.9 out of 5

Cathrina Moore, Director at Plessington Court responded to this review on 23 Mar 2016:

Thank you for your review.

All residents are looked after by all members of staff with dignity, respect, care and love. It is a calm welcoming homely atmosphere with residents needs as priority.

How likely would you be to recommend Plessington Court? Extremely Likely

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Average Rating:   4.9 out of 5

Far better in every way than I could have expected.

How likely would you be to recommend Plessington Court? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent care for my Nan. Kind, patient and excellent understanding of a patient with dementia needs. I'm always kept well informed and my Nan is very happy and content. The team are great and nothing is too much trouble. I really couldn't have asked for more.

How likely would you be to recommend Plessington Court? Extremely Likely

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Average Rating:   5 out of 5

My Mum came to Plessington Court over 2 years ago from a distant part of the country, soon after losing her husband. When she arrived, she was exceedingly anxious, very thin and miserable. The kindness and sensitivity of every member of staff with whom she has had contact at Plessington Court have resulted in a transformation. She has become calm, she has put on weight and settled there in a way I could never have anticipated. She's learned to smile again and made it her home. We value immensely the friendliness and support given by the staff, each and every one and would not hesitate to recommend Plessington Court to any family and friends.

How likely would you be to recommend Plessington Court? Extremely Likely

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Average Rating:   5 out of 5

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