Hedges House

Mum joined Hedges House after a lengthy spell in hospital.

All the Hedges House staff have welcomed her and cared for her needs. The move from living alone for many years represents a huge change for all of us and Mum has found it difficult.
However, the managers/team have worked very hard to make it as comfortable as possible. The team are friendly, experienced and supportive and have listened to what the family have asked for, working with us to get Mum settled through this difficult and stressful time. I am reassured by the patience and expertise that are in evidence whenever I visit, which has been at different times of the day and evening.

Since arriving, Mum's physical condition and strength have improved as a result of the regular meals, regular administration of medication and attention to personal needs i.e chiropody and hairdressing.

Thank you to all the team for working with us and genuinely 'caring' for mum during this readjustment period.

I have been visiting Hedges House for a number of years now and I am extremely impressed with the high level of care and compassion. The staff are so friendly and caring.

Mum is settling in well and being treated with the utmost care and attention. She is really enjoying the comfort, social experience, food and activities. I can't praise Hedges House highly enough and would recommend this home for anyone in a similar situation - i.e with dementia and short-term memory loss.

I am very happy with the care that Dad is receiving at Hedges House. He is being treated as an individual and his particular needs and aspirations are being met with care and understanding. He is contented and joins in with the activities and interacts well with the other residents.

As a family, we are more than pleased with the care and consideration that Dad is receiving at Hedges House. He settled in very quickly and was made to feel very much at home, which was important to us. The staff have enabled the transition from home to a care home a surprisingly stress free experience. The manager responded promptly in addressing Dads medical issues and liaising with health professionals. This took the pressure away from the family. We hope that Dad will have many contented years at Hedges House.

From my initial unannounced visit to the present, I have found the level of openness and care at the Hedges House to be exemplary. I was introduced to the chef to discuss specific dietary needs and all staff has an active interest in my mother's well-being. Communication is also very efficient.

An excellent care home all round and worthy of the title 'Hotel' as nothing is too much for the staff. Beautifully presented and spotlessly clean throughout. A credit to the dedicated, hard working staff and management.
The care offered is provided with dignity and respect for the residents. Each resident's personal needs are catered for down to the last little detail.
A happy, friendly and safe environment, which as a relative is worth its weight in gold for peace of mind.

I have found Hedges House to be a warm and caring home from home. All facilities are in good order. On one small emergency, I was promptly informed and it was handled immediately without fuss and I was very impressed. I have found the management and staff to be caring and will listen to any concerns and act upon them.

In my experience, Hedges House provides a "home environment" to my aunt who is always well dressed and well cared for when ever I have been to visit her. The staff are lovely and I know my aunt is very happy there. My aunt has her hair done every week, her nails attended to by a chiropodist, a sherry every night before dinner, her morning paper delivered to her and the home celebrate various occasions throughout the year, Hedges House provides everything we could wish for my aunt.

The staff at the home are very knowledgeable and friendly.
They treat all residents with respect and ensure dignity.
The management and staff have made the emotional and distressing time moving my grandma from her own home as less stressful as possible.
The personalised care offered by the home is exceptional and as a family, we are very lucky my grandma was able to move to the home.

Very friendly, efficient and caring care hotel. When my mother in law came into Hedges House she was distraught, stressed, under weight and confused. The care that she received had an immediate and ongoing effect upon her well being for the rest of her life.
The food is excellent, my mother in law told me so. I cannot think of a safer, caring alternative.

Hedges House is a very well run place. The food is good but some of the soups are too well spiced - I have a stomach problem.
I think the meals are too near each other. Another hour would be better spaced.

Hedges House provides a caring, calm and professional service to all of its residents. I cannot speak highly enough of all the staff and their commitment to providing the best care possible. The management has always kept me informed and have demonstrated excellent communication skills.

I would like to say a big thank you to all the staff at Hedges House for what was an extremely emotional transition from mum's own home to a care home in Jan 2017. Their care and kindness showed an understanding of both mum's feelings, together with those of the family.
Mum is always treated as an individual and her needs are met with dignity and respect. I find the staff are never too busy to answer questions or offer reassurance.
All the residents appear content, safe and comfortable in their “hotel feel” environment.
The cleanliness and upkeep of the home, grounds and her room are exceptional.
The food is plentiful and freshly prepared by the chefs.
There is an excellent liaison with the GP practice, whom they do not hesitate to call if any concerns. The staff are long serving and work well together as a team, under good management directorship and all should be very proud of the impact their individual care delivery has on the residents, which in turn offers reassurance to the family.

My aunt has been a resident at the Hedges House since June 2015.
I feel she is very well looked after. I see the carers understand her really well, they are genuine, caring, and treat all the residents in the same way overall, very happy with the care, thank you to Hedges House.

I have been very pleased with the care given to mum since she became a resident in 2012. When it became apparent that mum could no longer safely look after herself in her own home, I knew that I wanted her to be in Hedges House. Mum had previously stayed there for respite care after a hip replacement a few years before that, and I was pleased with the care. The manager and staff are caring and friendly and look after the residents well. The fact that most of them are long-serving speaks volumes. I know mum feels safe, happy and looked after here.

When my mother could no longer live alone, I wanted a care home that would meet the following: She would be cared for, comfortable, content and safe. Hedges House met and exceeded my criteria. When I asked my mother to describe living at Hedges House, she said it was exciting. What a way to reside through your later years in life!

We were very fortunate to secure a place for my 95 year old mother at Hedges.
The care shown by all staff is outstanding from re-assurance to personal care.
Food is excellent. Public areas are attractive and cleaning is of a high standard.
Mum has now been a resident for 10 months and all staff understand her individual needs.
All staff are very approachable and supportive.

Since my aunt moved to Hedges House her depression and anxiety have been mainly lifted. This is a friendly well run, professional establishment. I have made notes myself and enquired of my aunt for any questionable areas on practices. We can find none.

My father entered the home at short notice on being discharged from hospital. The transition was smoothly handled despite the hospital's discharge procedures. Hedges House staff were helpful courteous and supportive during the few weeks that my father was there and it enabled his health to improve significantly whilst he was there.

I cannot praise highly enough the management and staff of Hedges House. My mother has been living there happily for 8 years and the care she receives is excellent. Many of the staff have worked there for many years and they are all very welcoming. Nothing is too much trouble for them. The home is spotlessly clean with beautiful decor. It is a great comfort to my sister & I to know that our mother is being looked after so well in such a beautiful environment.