Hedges House, Lytham St Annes, Lancashire
Hedges House, Lytham St Annes, Lancashire
Hedges House, Lytham St Annes, Lancashire

Hedges House is a first class residential care home for older people. It offers the highest standards of care and accommodation in a hotel style environment.

Progressive standards of staff training are on-going and stringent. The home has 32 luxurious bedrooms with en-suite facilities, a licensed bar, an air-conditioned garden room and offers excellent home-cooked food which is all locally sourced.

Regular outings and daily activities are tailored to suit the differing abilities and requirements of all residents. Chiropody and hairdressing services are also provided at the home which has beautifully presented gardens and floral displays (sixth time winners of Lytham in Bloom care homes category and the national RHS award).

Owner: Mr & Mrs R I Chadwick

Person in charge: Michelle Neville (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 2

Rooms with ensuite WC: 32

Weekly Charges Guide: Personal Care Single £435 – £690 (These prices are only a guideline, please contact Hedges House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hedges House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Hedges House has a Review Score of 9.7 (9.669)

The Review Score of 9.7 (maximum of 10) for Hedges House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Hedges House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.669 for Hedges House is calculated as follows: ( (171 Excellents x 5) + (72 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 248 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hedges House is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 19 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hedges House?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hedges House

  • Daughter of Resident/Service User
    9
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Mum joined Hedges House after a lengthy spell in hospital.

All the Hedges House staff have welcomed her and cared for her needs. The move from living alone for many years represents a huge change for all of us and Mum has found it difficult.
However, the managers/team have worked very hard to make it as comfortable as possible. The team are friendly, experienced and supportive and have listened to what the family have asked for, working with us to get Mum settled through this difficult and stressful time. I am reassured by the patience and expertise that are in evidence whenever I visit, which has been at different times of the day and evening.

Since arriving, Mum's physical condition and strength have improved as a result of the regular meals, regular administration of medication and attention to personal needs i.e chiropody and hairdressing.

Thank you to all the team for working with us and genuinely 'caring' for mum during this readjustment period.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Michelle Neville, Manager at Hedges House responded to this review on 27 Sep 2017:

Thank you so much for your review, it is pleasing to read your positive comments and it is a pleasure to care for your mum,she has had her telephone installed today so will be able to maintain full contact with family and friends.
Kind Regards
Michelle

I have been visiting Hedges House for a number of years now and I am extremely impressed with the high level of care and compassion. The staff are so friendly and caring.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Michelle Neville, Manager at Hedges House responded to this review on 27 Sep 2017:

Thank you so very much for your kind comments, we aim to provide a high quality service to our Residents and our dedicated team do just that.
Regards
Michelle (Manager)

Mum is settling in well and being treated with the utmost care and attention. She is really enjoying the comfort, social experience, food and activities. I can't praise Hedges House highly enough and would recommend this home for anyone in a similar situation - i.e with dementia and short-term memory loss.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Michelle Neville, Manager at Hedges House responded to this review on 27 Sep 2017:

Thank you for your kind comments.
It is always a difficult time for an elderly person with Dementia moving into new unfamiliar surroundings, however your mum has now begun to settle and yourselves as a family are also a great source of comfort and emotional support to her.
Kind Regards
Michelle (Manager)

I am very happy with the care that Dad is receiving at Hedges House. He is being treated as an individual and his particular needs and aspirations are being met with care and understanding. He is contented and joins in with the activities and interacts well with the other residents.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Vivien, Assistant Manager at Hedges House responded to this review on 11 Sep 2017:

Thank you for your kind review. It is an absolute pleasure to care for your dad, he has settled into Hedges House so well and is much loved by staff and residents alike.

As a family, we are more than pleased with the care and consideration that Dad is receiving at Hedges House. He settled in very quickly and was made to feel very much at home, which was important to us. The staff have enabled the transition from home to a care home a surprisingly stress free experience. The manager responded promptly in addressing Dads medical issues and liaising with health professionals. This took the pressure away from the family. We hope that Dad will have many contented years at Hedges House.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Vivien Mooney, Assistant Manager at Hedges House responded to this review on 21 Aug 2017:

Thank you for your review. Your dad has settled in really well and is a pleasure to care for, he is a real gentleman and makes our job very easy indeed. We thank you for all the support that you and your family continue to give your dad.

From my initial unannounced visit to the present, I have found the level of openness and care at the Hedges House to be exemplary. I was introduced to the chef to discuss specific dietary needs and all staff has an active interest in my mother's well-being. Communication is also very efficient.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Vivien Mooney, Assistant Manager at Hedges House responded to this review on 21 Aug 2017:

Thank you for taking the time to review our home. It is a pleasure to care for your mum and she is always so appreciative of everything that we do for her. Your mum has been through a great deal in the past few weeks but always manages a big smile for everyone, she is truly amazing.

An excellent care home all round and worthy of the title 'Hotel' as nothing is too much for the staff. Beautifully presented and spotlessly clean throughout. A credit to the dedicated, hard working staff and management.
The care offered is provided with dignity and respect for the residents. Each resident's personal needs are catered for down to the last little detail.
A happy, friendly and safe environment, which as a relative is worth its weight in gold for peace of mind.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Vivien Mooney, Assistant Manager at Hedges House responded to this review on 21 Aug 2017:

Thank you so much for your review. It is a pleasure to look after your relative and she is very lucky to have such an extended, caring family. It is always lovely when family are as supportive as you all are.

I have found Hedges House to be a warm and caring home from home. All facilities are in good order. On one small emergency, I was promptly informed and it was handled immediately without fuss and I was very impressed. I have found the management and staff to be caring and will listen to any concerns and act upon them.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Vivien Mooney, Assistant Manager at Hedges House responded to this review on 21 Aug 2017:

Thank you for your review. We are very happy to care for your relative who continues to gain strength and confidence since coming to Hedges House. Thank you for all the support that you have given both your sister and us through the transition period, this has been a great help to everyone.

In my experience, Hedges House provides a "home environment" to my aunt who is always well dressed and well cared for when ever I have been to visit her. The staff are lovely and I know my aunt is very happy there. My aunt has her hair done every week, her nails attended to by a chiropodist, a sherry every night before dinner, her morning paper delivered to her and the home celebrate various occasions throughout the year, Hedges House provides everything we could wish for my aunt.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vivien Mooney, Assistant Manager at Hedges House responded to this review on 17 Aug 2017:

Thank you for your kind review, your aunt is a pleasure to care for and we thank you for your continued support.

The staff at the home are very knowledgeable and friendly.
They treat all residents with respect and ensure dignity.
The management and staff have made the emotional and distressing time moving my grandma from her own home as less stressful as possible.
The personalised care offered by the home is exceptional and as a family, we are very lucky my grandma was able to move to the home.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Vivien Mooney, Assistant Manager at Hedges House responded to this review on 16 Aug 2017:

Thank you for your lovely review. It is a delight to see you come and visit your grandma so often, she is so sweet and she does enjoy your company.

Very friendly, efficient and caring care hotel. When my mother in law came into Hedges House she was distraught, stressed, under weight and confused. The care that she received had an immediate and ongoing effect upon her well being for the rest of her life.
The food is excellent, my mother in law told me so. I cannot think of a safer, caring alternative.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hilary Chadwick, Joint Owner at Hedges House responded to this review on 15 Aug 2017:

Thank you for a very positive review. We are pleased that we are able to provide care that makes such a big difference.

Hedges House is a very well run place. The food is good but some of the soups are too well spiced - I have a stomach problem.
I think the meals are too near each other. Another hour would be better spaced.

How likely would you be to recommend Hedges House? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hilary Chadwick, Joint Owner at Hedges House responded to this review on 09 Aug 2017:

Thank you very much for your reply Frederick.
I have passed on your comments to the chef and will discuss the meal times with the manager to establish whether this change would benefit other residents.

Hedges House provides a caring, calm and professional service to all of its residents. I cannot speak highly enough of all the staff and their commitment to providing the best care possible. The management has always kept me informed and have demonstrated excellent communication skills.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hilary Chadwick, Joint Owner at Hedges House responded to this review on 09 Aug 2017:

Thank you for your review, Robert. We are delighted that you find our service excellent in every respect and our aim is to ensure that these standards are maintained.

I would like to say a big thank you to all the staff at Hedges House for what was an extremely emotional transition from mum's own home to a care home in Jan 2017. Their care and kindness showed an understanding of both mum's feelings, together with those of the family.
Mum is always treated as an individual and her needs are met with dignity and respect. I find the staff are never too busy to answer questions or offer reassurance.
All the residents appear content, safe and comfortable in their “hotel feel” environment.
The cleanliness and upkeep of the home, grounds and her room are exceptional.
The food is plentiful and freshly prepared by the chefs.
There is an excellent liaison with the GP practice, whom they do not hesitate to call if any concerns. The staff are long serving and work well together as a team, under good management directorship and all should be very proud of the impact their individual care delivery has on the residents, which in turn offers reassurance to the family.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hilary Chadwick, Joint owner at Hedges House responded to this review on 25 Jul 2017:

Thank you very much for your reply. It is pleasing to know that we are meeting your expectations in so many key areas.

My aunt has been a resident at the Hedges House since June 2015.
I feel she is very well looked after. I see the carers understand her really well, they are genuine, caring, and treat all the residents in the same way overall, very happy with the care, thank you to Hedges House.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Hilary Chadwick, Joint Owner at Hedges House responded to this review on 11 Aug 2017:

Thank you very much for your review. We are pleased that you are satisfied with the care that your aunt is receiving at Hedges House.

I have been very pleased with the care given to mum since she became a resident in 2012. When it became apparent that mum could no longer safely look after herself in her own home, I knew that I wanted her to be in Hedges House. Mum had previously stayed there for respite care after a hip replacement a few years before that, and I was pleased with the care. The manager and staff are caring and friendly and look after the residents well. The fact that most of them are long-serving speaks volumes. I know mum feels safe, happy and looked after here.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hilary Chadwick, Joint Owner at Hedges House responded to this review on 25 Jul 2017:

Thank you very much for your review and are pleased that you are happy with the care we are giving to your mum.

When my mother could no longer live alone, I wanted a care home that would meet the following: She would be cared for, comfortable, content and safe. Hedges House met and exceeded my criteria. When I asked my mother to describe living at Hedges House, she said it was exciting. What a way to reside through your later years in life!

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Hilary Chadwick, Joint Owner at Hedges House responded to this review on 14 Jul 2017:

What lovely comments thank you. We are delighted that your mother is happy at Hedges House and hope that this will always be the case.

We were very fortunate to secure a place for my 95 year old mother at Hedges.
The care shown by all staff is outstanding from re-assurance to personal care.
Food is excellent. Public areas are attractive and cleaning is of a high standard.
Mum has now been a resident for 10 months and all staff understand her individual needs.
All staff are very approachable and supportive.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hilary Chadwick, Joint Owner at Hedges House responded to this review on 30 Jun 2017:

Thank you very much for your kind comments. We are constantly striving to maintain the high standards of care and surroundings that families expect, and it is encouraging to know that these standards are recognised.

Since my aunt moved to Hedges House her depression and anxiety have been mainly lifted. This is a friendly well run, professional establishment. I have made notes myself and enquired of my aunt for any questionable areas on practices. We can find none.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father entered the home at short notice on being discharged from hospital. The transition was smoothly handled despite the hospital's discharge procedures. Hedges House staff were helpful courteous and supportive during the few weeks that my father was there and it enabled his health to improve significantly whilst he was there.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I cannot praise highly enough the management and staff of Hedges House. My mother has been living there happily for 8 years and the care she receives is excellent. Many of the staff have worked there for many years and they are all very welcoming. Nothing is too much trouble for them. The home is spotlessly clean with beautiful decor. It is a great comfort to my sister & I to know that our mother is being looked after so well in such a beautiful environment.

How likely would you be to recommend Hedges House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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