Henley House

225 Whalley Road, Accrington BB5 5AD
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9.5 5 Reviews
  • Henley House, Accrington

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jacqueline Wood (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (23)
9.5

Henley House has a Review Score of 9.5 (9.450) out of 10, based on 5 reviews in the last 2 years. Over all time Henley House has 5 reviews.

Overall Experience

  • 5
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Overall Experience  Overall Experience 5.0 out of 5

The family cannot thank the Manager and staff enough at Henley House for the care being given to my mother in law over the last eighteen months. The wonderful consistent carers and amazing Manager, work as a dedicated professional and happy team. The residents know the team and the team know the residents
well. The staff are always welcoming, going above and beyond their normal duties. Nothing appears to be too much trouble. My mother-in law is treated with utmost care, respect and dignity as if she was one of their own family members. She is a hands on Manager, being very approachable and very supportive to both my mother- in- law and the family, which is hugely appreciated. The residents all love and respect her, and although she is professional in her role, she also has a fun side to her, when appropriate. It has been hugely satisfying to know that our loved one is in safe and caring hands. I highly recommend the quality care the team provide at Henley House.

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Overall Experience  Overall Experience 5.0 out of 5

My mother initially came into Henley House for a couple of weeks respite at the beginning of May 2025 . Her care was absolutely brilliant from day one. The staff could not do enough for her and put her and us at ease . It was a difficult decision for myself and dad to even try respite as we had cared
for mum solely for a number of years. Unfortunately her dementia had progressed so much so that it was time that she needed 24 hour care . After her initial 2 weeks there was no doubt in our minds that Henley House was the perfect place for mum to be full time . The surroundings are homely and the staff treat all residents with care, respect and dignity. The Manager is amazing, she has plans in place to update some areas which need a little TLC and is so friendly and approachable. Any issues are dealt with immediately. Mum has settled in very well and family are made welcome at every visit .

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in this care home, she passed away on the 11th October in the care home. Her care was amazing, the management and staff are absolutely amazing, they looked after my mother-in-law until the end. Staff are so friendly and make you feel so welcome, couldn't have asked for better care
and love for my mother-in-law. Would recommend this care home to everybody. Thank you so much to the manager and the deputy and all their staff, you have all been amazing.

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Overall Experience  Overall Experience 5.0 out of 5

Moved my mother-in-law into Henley house on the 23rd of May 2024 from another care home the staff and management are amazing it's a lovely home it's a pleasure going to visit my mother-in-law it's like home from home. My mother-in-law is getting is amazing the staff show so much love and kindness to
the residents nothing is too much trouble they go above and beyond thank you to all the staff and management for welcoming my mother-in-law with open arms you're amazing each and every one of you thank you so much.

Reply from Jacqueline Wood, Registered manager at Henley House

Thank you for your kind words we really appreciate your feedback.

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Overall Experience  Overall Experience 5.0 out of 5

I'm sure I speak for the whole family when I say a heartfelt huge thank you to all the staff at Henley House Care Home for all their love and dedication in looking after our beautiful grandma. They treated her like she was part of their own family, with love and respect. The team were amazing throughout
Covid making it possible for us as a family to communicate with grandma when we weren't allowed to see her the care home provided entertainment for their residents from singers to Llamas visiting them. The Manager and all the staff were so caring towards us as well when visiting gran, especially the last few weeks for which we cannot thank you enough. The gentleness and compassion of everyone there and the District Nurses who cared for her went above and beyond. Knowing our precious grandma was being looked after and genuinely loved by people who considered her family meant we had peace of mind. Thank you!

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Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Henley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Henley House is calculated as follows: ( (57 Excellents x 5) + (3 Goods x 4) ) ÷ 60 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Henley House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Henley House

What types of Care is Henley House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Henley House have?

There are 23 Single Rooms.

What are the Facilities & Services at Henley House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Henley House to the centre of Accrington?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Henley House to verify any information. View our terms and conditions. Henley House has an Basic Service - more info.