Highgrove House

Highgrove House has been amazing at looking after both my grandparents. Their kindness and willing to go the extra mile has made all the difference. I can't fault them in a single way.

My mum only spent a short time at Highgrove House before being admitted into the hospital. The transfer to the hospital was dealt with in a family manner, keeping me informed throughout the process. The staff and management are professional and caring treating mum with the utmost respect. Thank you Highgrove House.

My father-in-law is happy most day's. The care he got when he was not well was excellent; the doctor called very quickly. Keep us well informed on all treatments.

Care and treatment given towards my grandmother is good. She enjoys being here and she is safe.

Overall my mum is very happy and well looked after.

Management and staff are friendly, caring and helpful. Kept informed if anything happens falls etc occurs. Plenty of drinks and a varied menu.

Very welcoming, helpful, plenty of staff around, very caring. Good communication and feedback with any issues.

The staff are generally very friendly and helpful. They endeavour to see that the resident's needs are met. The home is quite clean and the meals are varied and of a reasonable standard. Our relative states the home takes good care of him, but he does get a bit bored and would like a bit more to do.

Could do with extra staff, although, present staff manage superbly.

All the staff, from the manager, carers, cleaners, are all wonderful with the care and attention given to the residents. They have afternoon social dancing now and then. The old music they love. Being in the resident's lounge altogether makes them feel safe and secure. The kitchen staff too are thoughtful with meals. They all tuck into the meals and serve the residents the best.

My mother is ver comfortable.

The manager doesn't address concerns and is argumentative, will be so glad when my dad is removed from home have reported home to social services.

My dad was only here for a short stay whilst we found a place nearer to us. So glad it was only short (a week in the end). My dad has vascular dementia and had severely deteriorated over the 2 weeks in hospital. He was resident upstairs which stank of urine. Not good. His care was poor. Not sure if it was the lack of staff but his basic needs were not met. From what we witnessed, drinks given to him in a cup - he can't feed himself, so heaven knows how he was supposed to do that. I could go on. To be fair, some staff were lovely, the cook we spoke to actually took an interest in my dad's lack of appetite. The place is badly managed in my opinion and paperwork kept on my dad was incomplete. Things should have been implemented but they chose not to because his stay was temporary but for me, they still have a duty of care! Avoid this care home. I can't believe there are good reviews about this place.

Patients are warm, safe, well fed. When a patient had dementia this really is all they need.

My mother was admitted to the care in January 2016, diagnosed with dementia and not being able to look after herself. This was a big family to make and you hope that your loved one will be looked after well. I can honestly say that all the staff we have dealt with from the manager, care staff, cleaners and admin staff have all been extremely professional and helpful. The work staff do is very challenging but nothing is too much trouble for them. It gives you peace of mind to know your loved one is looked after and that you are able to visit anytime you want.

My mum has been here about 6 weeks and I am very impressed with the care and attention she gets she seems to be very happy here. She is 92 years old and has memory problems but is very well looked after and always has a big smile on her face. She needs quite a bit of care and I am very impressed with the way she has settled in and is happy. The staff are very caring and work hard.

I feel very satisfied and content at the level of care provided.