Highgrove House

Highfield Road North, Chorley PR7 1PH
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9.7 34 Reviews
  • Highgrove House, Chorley
Highgrove House is now part of Unity homes Limited, which has been providing high quality care since 1991.

Highgrove House provides care for residents with a wide range of long-term or temporary needs.

It is situated close to Chorley Hospital in a residential location – but is less than a 3-minute drive from the M61/M65.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1400

Accept local authority funded residents also.

These prices are only a guideline, please contact Highgrove House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pauline Bateman (Manager)

Local Authority / Social Services

Admission Criteria

  • assessment prior to admission
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Highgrove House welcomes visitors to the home and operates an open door policy.

Parking

  • Highgrove House has a large secure car park at the front entrance. There is also easy access for wheelchair users.

Highgrove House Reviews (34)

Total of 34, showing 21-34
9.7

Highgrove House has a Review Score of 9.7 (9.678) out of 10, based on 13 reviews in the last 2 years. Over all time Highgrove House has 34 reviews.

Overall Experience

  • 19
  • 10
  • 2
  • 2
  • 1

Date Published

34
3
6
13
21

Review from A C (Granddaughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and treatment given towards my grandmother is good. She enjoys being here and she is safe.

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Review from Marie B (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been in Highgrove for nearly two years and has been treated with the utmost respect. The management and staff are very approachable although I feel sometimes there is a small lack of communication between myself and staff regarding my mother.
Overall my mum is very happy and well looked
after.

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Review from S C (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are friendly, caring and helpful. Kept informed if anything happens falls etc occurs. Plenty of drinks and a varied menu.

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Review from L S (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, helpful, plenty of staff around, very caring. Good communication and feedback with any issues.

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Review from Eddie W (Son-in-law of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are generally very friendly and helpful. They endeavour to see that the resident's needs are met. The home is quite clean and the meals are varied and of a reasonable standard. Our relative states the home takes good care of him, but he does get a bit bored and would like a bit more to do.

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Review from D H (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could do with extra staff, although, present staff manage superbly.

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Review from Stella C (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff, from the manager, carers, cleaners, are all wonderful with the care and attention given to the residents. They have afternoon social dancing now and then. The old music they love. Being in the resident's lounge altogether makes them feel safe and secure. The kitchen staff too are thoughtful
with meals. They all tuck into the meals and serve the residents the best.

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Review from Jean C (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is ver comfortable.

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Review from Elspeth S (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad is currently in the care home and I'm trying to get him somewhere else.
My dad looks unkempt, they put someone else's clothes on him and lounge smells of urine.
Although some nice carers, a few are not, he's had quite a few falls, bruises and a black eye and he's only been in there 2 weeks.
The manager doesn't address concerns and is argumentative, will be so glad when my dad is removed from home have reported home to social services.

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Review from Amanda M (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was only here for a short stay whilst we found a place nearer to us. So glad it was only short (a week in the end). My dad has vascular dementia and had severely deteriorated over the 2 weeks in hospital. He was resident upstairs which stank of urine. Not good. His care was poor. Not sure if
it was the lack of staff but his basic needs were not met. From what we witnessed, drinks given to him in a cup - he can't feed himself, so heaven knows how he was supposed to do that. I could go on. To be fair, some staff were lovely, the cook we spoke to actually took an interest in my dad's lack of appetite. The place is badly managed in my opinion and paperwork kept on my dad was incomplete. Things should have been implemented but they chose not to because his stay was temporary but for me, they still have a duty of care! Avoid this care home. I can't believe there are good reviews about this place.

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Review from Carolyn C T (Relative of Resident) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the home, and the staff. The home is clean and airy, not a heavy smell of urine.
Patients are warm, safe, well fed. When a patient had dementia this really is all they need.

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Review from Tony R (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to the care in January 2016, diagnosed with dementia and not being able to look after herself. This was a big family to make and you hope that your loved one will be looked after well. I can honestly say that all the staff we have dealt with from the manager, care staff, cleaners
and admin staff have all been extremely professional and helpful. The work staff do is very challenging but nothing is too much trouble for them. It gives you peace of mind to know your loved one is looked after and that you are able to visit anytime you want.

Reply from Jagjit Sandher, Operations Director at Highgrove House

Thank you for taking the time to complete the review card.

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Review from Irene H (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here about 6 weeks and I am very impressed with the care and attention she gets she seems to be very happy here. She is 92 years old and has memory problems but is very well looked after and always has a big smile on her face. She needs quite a bit of care and I am very impressed with
the way she has settled in and is happy. The staff are very caring and work hard.

Reply from Jagjit Sandher, Operations Director at Highgrove House

Thank you for taking the time to complete the review. We are very glad to hear you are impressed with the care our staff provide.

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Review from Karen E (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 18 months during which she has received excellent care.
The staff be they manager, carers, catering staff or cleaners, all take the time to talk and explain how my mother has been doing.
Very approachable, always helpful.
I feel very satisfied and content at the level
of care provided.

Reply from Jagjit Sandher, Operations Director at Highgrove House

Thank you for taking the time to complete a review card. We are very happy to hear that you are very happy with the care our staff provide.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Highgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Highgrove House is calculated as follows: ( (109 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 149 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highgrove House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Polly

Polly Bateman

Job Title: Home Manager

Joined: 2014

Polly Bateman is an experienced manager at Highgrove House, bringing a wealth of knowledge in care and mental health to her role. With a strong background in supporting individuals with diverse needs, Polly is dedicated to creating a nurturing and safe environment for residents and staff alike. Her expertise spans across mental health care, elderly support, and the development of person-centred approaches that ensure every individual receives tailored, compassionate assistance.


Polly is passionate about training and mentoring her team, empowering them with the skills and knowledge necessary to provide exceptional service. Her commitment to excellence makes her an integral part of Highgrove House, ensuring that all residents experience the highest quality of care and focus on future developments. With her dedication and expertise, Polly continues to make a meaningful difference in the lives of those she serves.

Sithara

Sithara Gopinathannair

Job Title: Team Leader

Joined: 2021

Sithara is a dedicated team leader at Highgrove House, bringing her expertise as a nurse from India to the forefront of compassionate care. With years of experience in healthcare, she is committed to fostering a supportive and efficient environment for both residents and staff. Her leadership ensures high-quality care, emphasising dignity, respect, and individualised support. Sithara’s background equips her with valuable clinical knowledge, making her a trusted mentor and advocate within her team. Her dedication to patient well-being, combined with her ability to inspire those around her, makes her an invaluable asset to Highgrove House and its community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highgrove House to verify any information. View our terms and conditions. Highgrove House has an Enhanced Service - more info.