






Highgrove House is now part of Unity homes Limited, which has been providing high quality care since 1991.
Highgrove House provides care for residents with a wide range of long-term or temporary needs.
It is situated close to Chorley Hospital in a residential location – but is less than a 3-minute drive from the M61/M65.
Care Provided by Highgrove House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
Accept local authority funded residents also.
The price(s) shown are provided by the care home. Contact Highgrove House for full pricing details and T&Cs.
Contact Highgrove House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Unity Homes Ltd
- Private Owned
Person in charge
- Pauline Bateman (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
- Number of floors: 2
Room Information
- Single Rooms (43)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Highgrove House welcomes visitors to the home and operates an open door policy.
Parking
- Highgrove House has a large secure car park at the front entrance. There is also easy access for wheelchair users.
Highgrove House Reviews (37)
Highgrove House has a Review Score of 9.4 (9.424) out of 10, based on 9 reviews in the last 2 years.
Over all time Highgrove House has 37 reviews.
Highgrove House has been amazing at looking after both my grandparents. Their kindness and willing to go the extra mile has made all the difference. I can't fault them in a single way.
My mum only spent a short time at Highgrove House before being admitted into the hospital. The transfer to the hospital was dealt with in a family manner, keeping me informed throughout the process. The staff and management are professional and caring treating mum with the utmost respect. Thank you Highgrove House.
My father-in-law is happy most day's. The care he got when he was not well was excellent; the doctor called very quickly. Keep us well informed on all treatments.
Care and treatment given towards my grandmother is good. She enjoys being here and she is safe.
Overall my mum is very happy and well looked after.
Management and staff are friendly, caring and helpful. Kept informed if anything happens falls etc occurs. Plenty of drinks and a varied menu.
Very welcoming, helpful, plenty of staff around, very caring. Good communication and feedback with any issues.
The staff are generally very friendly and helpful. They endeavour to see that the resident's needs are met. The home is quite clean and the meals are varied and of a reasonable standard. Our relative states the home takes good care of him, but he does get a bit bored and would like a bit more to do.
Could do with extra staff, although, present staff manage superbly.
All the staff, from the manager, carers, cleaners, are all wonderful with the care and attention given to the residents. They have afternoon social dancing now and then. The old music they love. Being in the resident's lounge altogether makes them feel safe and secure. The kitchen staff too are thoughtful with meals. They all tuck into the meals and serve the residents the best.
My mother is ver comfortable.
My dad looks unkempt, they put someone else's clothes on him and lounge smells of urine.
Although some nice carers, a few are not, he's had quite a few falls, bruises and a black eye and he's only been in there 2 weeks.
The manager doesn't address concerns and is argumentative, will be so glad when my dad is removed from home have reported home to social services.
My dad was only here for a short stay whilst we found a place nearer to us. So glad it was only short (a week in the end). My dad has vascular dementia and had severely deteriorated over the 2 weeks in hospital. He was resident upstairs which stank of urine. Not good. His care was poor. Not sure if it was the lack of staff but his basic needs were not met. From what we witnessed, drinks given to him in a cup - he can't feed himself, so heaven knows how he was supposed to do that. I could go on. To be fair, some staff were lovely, the cook we spoke to actually took an interest in my dad's lack of appetite. The place is badly managed in my opinion and paperwork kept on my dad was incomplete. Things should have been implemented but they chose not to because his stay was temporary but for me, they still have a duty of care! Avoid this care home. I can't believe there are good reviews about this place.
Patients are warm, safe, well fed. When a patient had dementia this really is all they need.
My mother was admitted to the care in January 2016, diagnosed with dementia and not being able to look after herself. This was a big family to make and you hope that your loved one will be looked after well. I can honestly say that all the staff we have dealt with from the manager, care staff, cleaners and admin staff have all been extremely professional and helpful. The work staff do is very challenging but nothing is too much trouble for them. It gives you peace of mind to know your loved one is looked after and that you are able to visit anytime you want.
Thank you for taking the time to complete the review card.
My mum has been here about 6 weeks and I am very impressed with the care and attention she gets she seems to be very happy here. She is 92 years old and has memory problems but is very well looked after and always has a big smile on her face. She needs quite a bit of care and I am very impressed with the way she has settled in and is happy. The staff are very caring and work hard.
Thank you for taking the time to complete the review. We are very glad to hear you are impressed with the care our staff provide.
The staff be they manager, carers, catering staff or cleaners, all take the time to talk and explain how my mother has been doing.
Very approachable, always helpful.
I feel very satisfied and content at the level of care provided.
Thank you for taking the time to complete a review card. We are very happy to hear that you are very happy with the care our staff provide.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 10 Mar 2026
Mavis family gave all the staff praise after Mavis 100th birthday party
- 10 Mar 2026
Mavis family gave all the staff praise after Mavis 100th birthday party
There are no upcoming events for Highgrove House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Highgrove House.
Accreditations
There are no accreditations posted yet for Highgrove House.
Meet the Team (2)

Polly Bateman is an experienced manager at Highgrove House, bringing a wealth of knowledge in care and mental health to her role. With a strong background in supporting individuals with diverse needs, Polly is dedicated to creating a nurturing and safe environment for residents and staff alike. Her expertise spans across mental health care, elderly support, and the development of person-centred approaches that ensure every individual receives tailored, compassionate assistance.
Polly is passionate about training and mentoring her team, empowering them with the skills and knowledge necessary to provide exceptional service. Her commitment to excellence makes her an integral part of Highgrove House, ensuring that all residents experience the highest quality of care and focus on future developments. With her dedication and expertise, Polly continues to make a meaningful difference in the lives of those she serves.

Sithara is a dedicated team leader at Highgrove House, bringing her expertise as a nurse from India to the forefront of compassionate care. With years of experience in healthcare, she is committed to fostering a supportive and efficient environment for both residents and staff. Her leadership ensures high-quality care, emphasising dignity, respect, and individualised support. Sithara’s background equips her with valuable clinical knowledge, making her a trusted mentor and advocate within her team. Her dedication to patient well-being, combined with her ability to inspire those around her, makes her an invaluable asset to Highgrove House and its community.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highgrove House to verify any information. View our terms and conditions. Highgrove House has an Enhanced Service -more info.