Accept local authority funded residents also.
These prices are only a guideline, please contact Highgrove House to find out the exact price for your requirements.
Highgrove House welcomes visitors to the home and operates an open door policy.
Highgrove House has a large secure car park at the front entrance. There is also easy access for wheelchair users.
Highgrove House has a Review Score of 9.7 (9.678) out of 10, based on 13 reviews in the last 2 years. Over all time Highgrove House has 34 reviews.
Review from Michael C (Son of Resident) published on 4 August 2025
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Reply from Polly Bateman, Home Manager at Highgrove House
Thank you for your kind words, it was out pleasure,
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Review from A P (Daughter of Resident) published on 29 April 2025
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Review from J C (Wife of Resident) published on 8 April 2025
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Review from C C (Son of Resident) published on 31 January 2025
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Review from Irene D (Wife of Resident) published on 21 November 2024
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Review from Jonathan L (Husband of Resident) published on 21 August 2024
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Review from Phil C (Son of Resident) published on 25 April 2024
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Review from Richard B (Husband of Resident) published on 8 March 2024
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Review from Delia D (Daughter of Resident) published on 22 January 2024
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Reply from Jagjit Sandher, Operations Director at Highgrove House
Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Highgrove House Care Home by our Care Team.
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Review from Bernard B (Cousin of Resident) published on 19 January 2024
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Reply from Jagjit Sandher, Operations Director at Highgrove House
Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Highgrove House Care Home by our care team.
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Review from Linda N (Daughter of Resident) published on 30 October 2023
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Review from Joyce S (Wife of Resident) published on 10 October 2023
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Review from S M (Granddaughter of Resident) published on 17 August 2023
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Review from A M (Daughter of Resident) published on 8 March 2023
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Review from Angela A (Daughter of Resident) published on 29 November 2022
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Review from Karen M (Friend of Resident) published on 31 October 2022
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Reply from Jagjit Sandher, Operations Director at Highgrove House
Thank you for your review we really appreciate your feedback.
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Review from S D (Granddaughter of Resident) published on 28 June 2021
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Review from Sarah D (Daughter of Resident) published on 28 June 2021
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Review from Hazel R (Daughter of Resident) published on 14 May 2021
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Review from T W (Daughter-in-law of Resident) published on 2 April 2020
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The Review Score of 9.7 (9.678) out of 10 for Highgrove House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.678 for Highgrove House is calculated as follows: ( (109 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 149 Ratings = 4.678
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Highgrove House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jun 2023
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Job Title: Home Manager
Joined: 2014
Polly Bateman is an experienced manager at Highgrove House, bringing a wealth of knowledge in care and mental health to her role. With a strong background in supporting individuals with diverse needs, Polly is dedicated to creating a nurturing and safe environment for residents and staff alike. Her expertise spans across mental health care, elderly support, and the development of person-centred approaches that ensure every individual receives tailored, compassionate assistance.
Polly is passionate about training and mentoring her team, empowering them with the skills and knowledge necessary to provide exceptional service. Her commitment to excellence makes her an integral part of Highgrove House, ensuring that all residents experience the highest quality of care and focus on future developments. With her dedication and expertise, Polly continues to make a meaningful difference in the lives of those she serves.
Job Title: Team Leader
Joined: 2021
Sithara is a dedicated team leader at Highgrove House, bringing her expertise as a nurse from India to the forefront of compassionate care. With years of experience in healthcare, she is committed to fostering a supportive and efficient environment for both residents and staff. Her leadership ensures high-quality care, emphasising dignity, respect, and individualised support. Sithara’s background equips her with valuable clinical knowledge, making her a trusted mentor and advocate within her team. Her dedication to patient well-being, combined with her ability to inspire those around her, makes her an invaluable asset to Highgrove House and its community.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highgrove House to verify any information. View our terms and conditions. Highgrove House has an Enhanced Service - more info.