Highgrove House, Chorley, Lancashire
Highgrove House, Chorley, Lancashire
Highgrove House, Chorley, Lancashire

Highgrove House is now part of Unity homes Limited, which has been providing high quality care since 1991.

Highgrove House provides care for residents with a wide range of long-term or temporary needs.

It is situated close to Chorley Hospital in a residential location – but is less than a 3-minute drive from the M61/M65.

Group: Unity Homes Ltd

Person in charge: Pauline Bateman (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care

Admission Information: Ages 55+.

Single Rooms: 43

Rooms with ensuite WC: 11

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Visiting:

Highgrove House welcomes visitors to the home and operates an open door policy.

Parking:

Highgrove House has a large secure car park at the front entrance. There is also easy access for wheelchair users.

Latest Care Quality Commission* Report on Highgrove House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Highgrove House has a Review Score of 9.1 (9.142)

The Review Score of 9.1 (maximum of 10) for Highgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Highgrove House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.444 for Highgrove House is calculated as follows: ( (37 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.698 Points relating to the number of positive Reviews for Highgrove House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.6 Target = 0.698

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highgrove House?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highgrove House

  • Daughter of Resident/Service User
    4
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1

I am very happy with the home, and the staff. The home is clean and airy, not a heavy smell of urine.
Patients are warm, safe, well fed. When a patient had dementia this really is all they need.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My mother has been at Highgrove House since January 2016, when she went in she was not eating well. Since being in, she has improved with her eating and looks well, even though she suffers from dementia. The staff are very caring and the home is always very clean. My mother's dementia was very sudden after a fall and was a shock to us all and I am very grateful to the staff at Highgrove for the way they look after my mum.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted to the care in January 2016, diagnosed with dementia and not being able to look after herself. This was a big family to make and you hope that your loved one will be looked after well. I can honestly say that all the staff we have dealt with from the manager, care staff, cleaners and admin staff have all been extremely professional and helpful. The work staff do is very challenging but nothing is too much trouble for them. It gives you peace of mind to know your loved one is looked after and that you are able to visit anytime you want.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jagjit Sandher, Operations Director at Highgrove House responded to this review on 29 Aug 2017:

Thank you for taking the time to complete the review card.

It's a nice care home and comfortable. The staff are very good and caring.

How likely would you be to recommend Highgrove House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jagjit Sandher, Operations Director at Highgrove House responded to this review on 18 Aug 2017:

Thank you for taking the time to complete the review.

My mum has been here about 6 weeks and I am very impressed with the care and attention she gets she seems to be very happy here. She is 92 years old and has memory problems but is very well looked after and always has a big smile on her face. She needs quite a bit of care and I am very impressed with the way she has settled in and is happy. The staff are very caring and work hard.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jagjit Sandher, Operations Director at Highgrove House responded to this review on 18 Aug 2017:

Thank you for taking the time to complete the review. We are very glad to hear you are impressed with the care our staff provide.

My mother has been here for 18 months during which she has received excellent care.
The staff be they manager, carers, catering staff or cleaners, all take the time to talk and explain how my mother has been doing.
Very approachable, always helpful.
I feel very satisfied and content at the level of care provided.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jagjit Sandher, Operations Director at Highgrove House responded to this review on 10 Jul 2017:

Thank you for taking the time to complete a review card. We are very happy to hear that you are very happy with the care our staff provide.

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Awards / Recognitions

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Care Home Idol 2016

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