Hilton Rest Home

Quarry Street, Padiham, Burnley BB12 8PH
Review Us
9.9 36 Reviews
  • Hilton Rest Home, Burnley
Hilton Rest Home is a twenty-one capacity Burnley care facility, dedicated to suit the needs of older people, through personalised care packages and adherence to modern standards and regulations.

Dual occupancy rooms are available and the service is passionate about maintaining a homely atmosphere within which service users feel dignified and respected.

All care staff are trained to NVQ level 2 or above.

Situated in a quiet residential area of Padiham, close to local amenities.
Hairdresser visits weekly
Chiropodist visits 6 weekly
Newspaper delivery available
Home cooked food.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £698 – £825
  • RESPITE Self-Funded Residential Care: £721 – £721

No top up required

These prices are only a guideline, please contact Hilton Rest Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mr & Mrs J R Buirds [Buirds Family LLP]

Person in charge

  • Tina Macneall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • lcc and private admissions
  • Ages from 18 to 102

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (9)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Please contact the home directly for current visiting arrangements

Parking

  • Parking on site

Hilton Rest Home Reviews (36)

9.9

Hilton Rest Home has a Review Score of 9.9 (9.860) out of 10, based on 19 reviews in the last 2 years.
Over all time Hilton Rest Home has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hilton Rest Home
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Total of 36, showing 1-20
Review from Caroline S (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, friendly care home. My mum has been here for about a month and has really settled in well. She is happy and is well looked after. The manager and staff are really friendly and care about the residents.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thanl you for a lovely review, we are happy you decided on the Hilton as a home for mum.

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Review from J A (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Hilton Rest Home with mum as it is small and homely. We were made more than welcome and mum's move in was very easy. We have been encouraged to personalise her room and are welcome to visit at any time. What makes Hilton so special is all the girls who work there. They are all very friendly,
efficient and nothing is too much trouble. They really show they care for mum and the other residents and keep everyone cheerful. Mum has been there now for just over 4 weeks and I know she is safe and well cared for. Thank you so much for making mum's move into a care home a really pleasant and positive experience.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, it is a pleasure to look after mum and welcome you all as a family

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Review from Sharon W (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister & I visited several residential homes & we both agreed that the Hilton Residential home would be the most suitable for our mother. She became a resident on 2/2/2025. From that day to today the care our mother is receiving is excellent and our family have been made very welcome on each visit.
All the staff are kind, caring and hardworking. Mum praises the staff to us each time we visit, which is lovely to hear. Thank you Hilton for looking after our precious mum.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, it is a pleasure to look after your mum and getting to know you all as a family.

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Review from N W (Respite Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a short stay after a stay in hospital. I have found the staff very helpful and extremely approachable. The food first class.
I would recommend to friends and family, I have enjoyed my stay. I have enjoyed the activities that the home provides.
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Review from L K (Granddaughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my grandma recently lost her independence post fall, now requiring 24 hour care it's lovely to know she's happy with her new "home from home" and has settled in really well. As a family we appreciate all the staffs caring hard work you provide which we have encountered when visiting. Not just
for my grandma but all the other residents too.
You all work very hard, it does not go unnoticed and we really are grateful. My eldest son, 9 years, was encouraged to help and get involved with the activities which were taking place when visiting his great grandma. This was lovey for him to engage with other residents of the home and he says the activities are "really cool".
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Review from Amy O (Granddaughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma moved into the Hilton Rest Home after 12 months of health issues including falls. I feel reassured that she is being well looked after by a fabulous team. She has settled in the home well and is enjoying having other people around and has made friends. She has told me she enjoys the food
and has reluctantly been taking part in activities such as armchair exercises that will be beneficial to her.
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Review from D M (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has been a blessing in disguise for mum. We were reluctant to place her in a home but it was the right decision and I cannot praise the home enough. The staff are amazing, always bubbly and happy and it's obvious they love their jobs and are always bright and caring with the residents.

You never feel unwelcome and visits are always comfortable and staff ensure you are made to feel like one of the family. Mum is happy, which is the main thing of course. And the Christmas party was ace!
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for a lovely review, our aim is to ensure our residents are well cared for and happy your review tells us we are achieving that.

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Review from G H (Respite Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relative, my brother in law, uses Hilton Rest Home currently for respite.
I researched and studied online reports and made 6 unannounced visits to care homes on this basis.
My brother in law has Parkinson's disease, MLD and developing mobility challenges.
The Hilton Rest Home has demonstrated
a true empathy and understanding of my brother in laws personal profile needs. The previous manager and current manager have shown patience and support in meeting community based activities during his respite placements.
We are currently waiting for a single occupancy room for our brother in law, he loves the staff, has made a number of friendly and talks constantly about the Hilton when he isn't there. He loves it there, he is happy we are delighted!
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, we have modernised and redecorated all our bedrooms and communal rooms over the last 12 months and we continue to upgrade and improve the home.

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Review from G F (Son of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 81 year old mother has been a resident at Hilton Rest Home for four years, after suffering a stroke, all the staff are very caring and professional, and attend to all my mum's needs. They make sure her medication is correctly taken, it is always clean and warm, and there is always a good smell coming
from the kitchen.
It is not an ideal situation but my mother chose the Hilton as my father was also a resident in his final few years.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review. We strive to deliver an excellent standard of care every day. We are continually improving the home and the facilities we provide.

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Review from Michael H (Son of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short stay in hospital, my Dad wasn't fit enough to go home, we decided it would be better for him to go into a care home just for a few weeks, something he had always been against, but he agreed to give it a try. Since being in the Hilton he has put on weight and he is happy, he loves the food
and the staff are great, really friendly and caring, he is also walking better. He has now decided he wants to stay there. The home is clean, no bad smells and a lovely atmosphere.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, we aim to provide excellent care and a happy environment for our residents. It is a testament to the staff when our residents thrive in our care.

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Review from S R (Daughter of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hilton Residential Home has recently become home for our mum. The management and staff team have supported us to make a difficult decision, they have answered our questions and treated our mum with dignity and respect while she settled into a completely new lifestyle. The home is a small group of
people which gives it a homely comfortable feeling with always enough staff on hand to ensure the needs of people are met in a timely manner. There is a lot of fun and laughter from both staff and the people who live at the Hilton and I always feel welcome when I go to visit and always go home feeling my mum is safe and cared for.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review. Our main aim is to provide excellent care for our residents in a happy and friendly home. Thank you for recognising the hard work we do.

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Review from Jeanette E (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here now for six months. Prior to moving in, we thought she hadn't long to live. She was in very poor health and couldn't walk. Six months on and she is doing really well. She has gained weight, is walking short distance and her health has improved significantly. Most importantly she loves
the staff and we as a family, are very happy with her care.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for your lovely review, it is a pleasure to care for your mum and get to know you all as a family.

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Review from J P (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the Hilton Rest Home for a few months now and is treated with dignity, respect and compassion, as you would expect.
The size of the home was a factor during our search and the feeling of calm on entry really helped.
The team are wonderful, hilarious at times, very welcoming and are
happy to answer any queries/questions you may have. They like family to be involved.
The home is clean. Food choices are varied and home-cooked. There are daily activities for those wanting to take part - give the armchair exercises a go.
I would 100% recommend the Hilton.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, I know you particularly enjoy our armchair exercises, it's a pleasure to look after your mum and get to know you all as a family. Kind regards, Registered Manager

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Review from Danny M (Son of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked into this home for my mum for a 2 week respite period at very short notice, after ringing to check availability I was asked if I would like to come down and take a look around, my first impression was that there was no awful smell and that the staff were very helpful, polite and they were interacting
with the other residents in the lounge, this instantly put me at ease.
After further medical diagnosis, my mum is now a permanent resident and I cannot speak highly enough about all the staff and management as they have made a difficult process so much easier, they are all very approachable and make you feel very welcome.
My mum has also commented on how happy she is and how much she is enjoying being there which again is down to the caring nature of all staff.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, it is our pleasure to look after your mum and get to know you all as a family.

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Review from Donna P (Granddaughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The best part of this home is the staff, they truly care about those they look after. Our Gran has lived here for over 5 years now and the love she is showing and care given allows us to feel safe and peaceful about her being there.
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Review from W A (Sister of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hilton Rest Home! What can I say - it is the perfect place for my sister to reside!
My sister has been resident at this home since October 2021 and she could not be in a better place.
The complete team at the Hilton the care staff, manager, and domestic and kitchen staff are all warm, friendly, and
responsible within their roles.
My sister receives excellent care with all her needs catered for to exceptional standards. Privacy and dignity are a main priority at all times as is the happiness and well-being of all the residents who are respected as individuals.
My sister has mild learning difficulties which was and continues not to be a problem for the staff, she easily settled in the home and is very happy there.
A new manager was employed last year, she has made many changes and improvements to the home providing the residents with improved facilities and decor, all areas have been upgraded and my sister's room is lovely!
A pleasant "home" from home keeping my sister safe!
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, it is a pleasure to look after your sister and get to know you too. We strive to do our best every day and make our resident's stay with us enjoyable.

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Review from S B (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival at the Hilton myself and my father were made to feel very welcome by the staff on duty. The home overall was clean and tidy with no 'smells'. His bedroom was cosy, comfortable and inviting. He was also very happy with the menu and said there was a good choice on offer. He thoroughly enjoyed
his week of respite care and is looking forward to coming back in August.
Keep up the good work Team Hilton!
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, It was lovely to get to know your dad and we are happy he is returning to us in August. Regards Tina MacNeall Registered manager.

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Review from Harry C (Mother of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother is in the Hilton Rest Home. She is 102 age. When you walk in the care home it is very clean there is no smell and the staff are really nice people and the manageress is a really nice lady and even the lady who owns the care home is lovely they even have our chef there to do the meals and on
a nice day those who can sit outside, they will take him out into the garden all in all I wouldn't want my mother anywhere else but the Hilton Care home.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, It is a pleasure to have your mum stay with us, she makes our day with her story's she tells us. Regards Tina MacNeall, Registered Manager.

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Review from Jennifer B (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival you are made very welcome, the staff are friendly and confident, My dad usually has a daily paper but hasn't bothered with it as he says 'I don't need it, there's enough going on'. He complimented the menu saying that there was a good choice on offer and especially liked the banana milkshakes.
His bedroom was cosy, clean and comfortable. His care needs were met with a very high standard of person-centred care.
Dad thoroughly enjoyed his week at The Hilton and I wouldn't hesitate in recommending this care home for respite or long-term care.
Well done Team Hilton.
Reply from Tina Macneall, Registered Manager at Hilton Rest Home

Thank you for that lovely review, it was a pleasure to meet you all and have your dad come to stay with us, we are so happy he enjoyed it and we look forward to seeing him again in the future Regards, Tina MacNeall, Registered manager

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Review from K J (Sister of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provided my sister with a place to live following a hospital stay. She had complex needs and was met with a caring, consistent approach by the staff and manager.
The care offered in the home is fabulous. The manager is understanding, compassionate and approachable.
My sister could not have
been better cared for.
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you. It was a pleasure and an honour to support such a lovely family.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Hilton Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Hilton Rest Home is calculated as follows: ( (192 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 222 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hilton Rest Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report Response by Hilton Rest Home to this inspection report

Rated as good

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (11)

GAIL

GAIL SALMON

Job Title: Senior Carer Joined: 2018

Gail joined us in 2018 from a background of textile work. This role was completely different to anything she had ever done before, so understandably, she was a little unsure but she need not have worried. Within 6 months of being with us Gail was working her way from care assistant to Senior care assistant- Residents and staff love her. When I asked Gail what she likes about working at Hilton ,this is what she said....


" I enjoy my job because I feel honoured that I can help to enhance someone's quality of life, and I feel that I am part of a team ."

Sandra

Sandra Doran

Job Title: Carer Joined: 2022

Sandra joined our care team earlier this year and has settled into her role very well. Sandra is currently working towards her NVQ level 2 in health and social care.

Codie

Codie Gallagher

Job Title: Carer Joined: 2022

Codie joined us earlier this year and is working towards her NVQ level 2 in health and social care.

Tina

Tina Ross

Job Title: Cook

Tina has been at Hilton for many years in her role as a cook.

Deborah

Deborah Large

Job Title: Night Senior

Deborah has been at Hilton for over 20 years.

Michelle

Michelle Coffey

Job Title: Night Senior

Michelle works nights and holds her NVQ level 3 in health and social care.

Vicky

Vicky Chappell

Job Title: Carer Joined: 2021

Vicky has worked in the care sector for many years and joined our team in 2021 as a carer, also covering senior shifts if required. Vicky holds her NVQ level 3 in health and social care.

Emma

Emma Chappell

Job Title: cook Joined: 2021

Emma joined us last year in the role of cook, Emma has many years of experience in the kitchen environment.

Sarah

Sarah Hepworth

Job Title: Carer Joined: 2020

Sarah is currently working towards her NVQ3 in health and social care as well as organising our activities alongside Laura.

Kerri

Kerri Miles

Job Title: Night carer Joined: 2018

Kerri holds her NVQ 3 in health and social care and has been part of our night team for approx 5 years.

Tina

Tina Macneall

Job Title: Registered Manager Joined: 2023

Tina joined us in October 2023
She has over 20 years experience as a Registered Manager in Residential Care, Domiciliary care and Supported Living

Frequently Asked Questions about Hilton Rest Home

What types of Care is Hilton Rest Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hilton Rest Home have?

There are 9 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Hilton Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hilton Rest Home to the centre of Burnley?

3.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilton Rest Home to verify any information. View our terms and conditions. Hilton Rest Home has an Enhanced Service - more info.