Hilton Rest Home

Quarry Street, Padiham, Burnley BB12 8PH
Review Us
9.9 36 Reviews
  • Hilton Rest Home, Burnley
Hilton Rest Home is a twenty-one capacity Burnley care facility, dedicated to suit the needs of older people, through personalised care packages and adherence to modern standards and regulations.

Dual occupancy rooms are available and the service is passionate about maintaining a homely atmosphere within which service users feel dignified and respected.

All care staff are trained to NVQ level 2 or above.

Situated in a quiet residential area of Padiham, close to local amenities.
Hairdresser visits weekly
Chiropodist visits 6 weekly
Newspaper delivery available
Home cooked food.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £698 – £825
  • RESPITE Self-Funded Residential Care: £721 – £721

No top up required

These prices are only a guideline, please contact Hilton Rest Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mr & Mrs J R Buirds [Buirds Family LLP]

Person in charge

  • Tina Macneall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • lcc and private admissions
  • Ages from 18 to 102

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (9)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Please contact the home directly for current visiting arrangements

Parking

  • Parking on site

Hilton Rest Home Reviews (36)

9.9

Hilton Rest Home has a Review Score of 9.9 (9.860) out of 10, based on 19 reviews in the last 2 years.
Over all time Hilton Rest Home has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hilton Rest Home
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Total of 36, showing 21-36
Review from K T (Daughter of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had to go into the Hilton Rest Home in April due to his dementia and care needs escalating. Myself and my family have been extremely happy with the care he has been given. The staff go above and beyond to support him and meet his needs. Thank you for giving my family peace of mind, knowing my
Dad is looked after and cared for means so much.
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your lovely words. It is our pleasure to support you all.

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Review from Mick B (Son of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting my father I received a very warm welcome by the staff members as i arrived before I got to see my father I was offered a cup of tea and biscuits, which is very thoughtful.
My father is very well looked after he was clean-shaven and smartly dressed and he is very happy in himself.
I could
not be happier to leave my father's care in the hands of Hilton rest home
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank You for your kind words. It is our pleasure to be in a position to support you and your family.

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Review from Jean B (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia, mobility and health issues. After several hospitalisations, the time had come when she needed 24-hour care. Mum was resistant to any care package and adamant that she was capable of living on her own and refusing residential care. Having no power of attorney, this was a sensitive
situation. We visited Hilton Rest Home it had a nice homely feel, was spotless and the residents and staff seemed happy and friendly. We met the manager, an experienced and empathetic lady, who discussed life at the home with us. After a few challenging weeks, mum started making friends and joining in activities. She is helped with her personal hygiene and continence, wearing clean clothes and sleeping in her bed. Mum enjoys the homecooked meals, plenty of snacks and drinks. Mum is a different person and our relationship has improved. We are really pleased to have found Hilton Rest Home as we know she is safe, in a loving and caring home and treated with respect and dignity. The staff are kind and approachable.
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your lovely words. It is our absolute pleasure to be supporting this wonderful lady.

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Review from Bernadette C (Daughter of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted Mum to have a couple of weeks respite, somewhere she would be well cared for and treated with dignity and respect, and we were not disappointed. All the staff and the manager couldn't have done enough for Mum, they really did treat her like family as they did all the residents. It was lovely
to witness, it was a short trial stay for Mum and although she wasn't quite ready to take up permanent residency, I don't think there would be any hesitation by her to go back there in the future. Thanks to you all at the Hilton Rest Home, you should be proud of yourselves.
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your lovely feedback. It was an absolute pleasure to meet this Lady. We are more than happy to support you again in the future if required.
Kind regards
Anne and the team.

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Review from Elizabeth P (Daughter of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went in for 2 weeks of respite care whilst we were on holiday. She had nothing but praise for all aspects of the home, particularly the food! When she comes to needing full-time care this will definitely be our first choice.
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you so much. It was an absolute pleasure having your mum with us.
Anne and the team.

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Review from Keith J (Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a little apprehensive about being moved to Hilton Rest Home not having any experience of care homes. I needn't have had any worries. The staff were all welcoming and kind and the induction process was quick. I was shown to my room, furnished with a nice cup of tea while the staff sorted out my
clothes and made sure I had everything I needed. It has been a pleasurable experience getting to know the people on the different shifts and them getting to know my likes and dislikes. The standard of care I have received has been second to none and the food excellent. I have thoroughly enjoyed my stay here and the laughs with the staff. I would recommend this care home to anyone who is in need of respite care while the healing process takes place. Well done to all of the staff for providing such excellent care. you should all feel proud of yourselves.
Keith.
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your lovely words. It has been an absolute pleasure watching your progress during your stay with us. You will be missed, and we wish you well. Anne and the team.

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Review from Cazzie W (Friend of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly visit a family friend and every time staff are very welcoming and very polite.
They have also complied with all rules and regulations during Covid (visiting pods).
Always have great communication face to face or over on the phone.
Very lovely home and our family friend is very happy
and has never said a bad word about any staff or the rest home in its self.
Thank you so much for all you do.
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your lovely review. We appreciate your support.

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Review from A B (Civil Partner of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a service user of the Hilton Rest Home for a number of years, and on my visits, I have found the staff to be friendly and helpful. It has a nice atmosphere, it is clean and smells lovely.
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your kind words. We are always happy to help wherever we can.

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Review from Barbara O (Cousin of Resident) published on 4 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's cousin went to Hilton over three years ago following a stroke and he is now 90 years old. He was able to take his dog Cassie with him which made a great difference to his recovery as he is devoted to her. Unfortunately, he has not been able to see her since the Covid lockdown but the staff
have helped him cope with this and he knows that she is safe and well with the dog walker.
The fact that there have been no Covid cases at Hilton is testament to the dedication and caring of all the staff.
On my visits to Hilton I have seen how patient and caring the staff are. I feel that during the current crisis care home workers have been the unsung heroes.
My thanks go to the management team and all of the staff.
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Review from Winifred W (Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that it would be difficult to find anything that comes up to the standards that I have found, care, cleanliness and kindness. I was unsure of what to expect when I had to move into full-time care, having seen many negative reports about care homes, however, I was made to feel welcome from day
one and everyone was as good as their word, making me feel welcome and helping me to settle in.
Reply from Anne Emmott, Manager at Hilton Rest Home

We very much appreciate the lovely comments and will continue to strive in our quest to provide the highest of standards in everything we do.

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Review from Andrea K (Daughter of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so worried about my mum going into respite as she has dementia. The manager and staff were so caring and I felt at home never mind mother. After she came home, mum was still able to attend activities run by the home. I have just booked mum in again for this weekend. I can’t thank the staff enough
for looking after my mum.
Reply from Anne Emmott, Manager at Hilton Rest Home

Absolute pleasure having mum with us. We are looking forward to seeing her again.

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Review from Carol L (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Hilton to be an excellent care home. My mother has been there since June of last year.
The staff are kind, considerate and extremely approachable. It is kept clean to a very high standard.
The food is always appetising and varied. The manager is very professional and always available
should anything arises that needs to be discussed.
Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your kind words. Very much appreciated.

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Review from Rebecca F (Granddaughter of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother lived at the Hilton and the care provided was second to none, it was delivered with the utmost dignity and compassion. All my family was made to feel very welcome even when I brought my little dog which grandma loved. The home is very well managed and all the staff are kind, caring and
very friendly. Grandma was very happy and settled while living at the home and I would like to thank all the staff for their warm hospitality and support.
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Review from Mandy C (Regular Volunteer) published on 29 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was a warm friendly place to visit. We went to the home to help with lunches and play a bingo session with the residents as part of our team challenge week where we help a local group. As ever the staff were outstanding with their hard work and treatment of the residents. It was evident
they promoted dignity, respect and choice with the elderly and the residents seemed very contented and well cared for. We couldn't thank them enough for a memorable day where generations met and shared laughter and fun.
Reply from Joseph Robb Buirds, Proprietor at Hilton Rest Home

At Hilton, we do all we can to ensure that our Residents have the 'best of care'... It is heartening to see that our efforts have bee recognised.

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Review from Janet M (Daughter of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home offers a very friendly and homely atmosphere. The staff gave great support to the residents and nothing is too much trouble. At a very difficult time for myself and my sister and of course mum, the home was there to give us tremendous support and ease the pain. The Hilton is a credit to staff
and the management, just want to say thank you.
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Review from Julie S (Daughter of Resident) published on 3 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I were so upset when we had to put our mum into care. But we are so happy knowing that our mum is being looked after in a loving caring home. I have ticked excellent to all the boxes, because our mum is so happy and content and that means the world to us.
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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Hilton Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Hilton Rest Home is calculated as follows: ( (192 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 222 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hilton Rest Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report Response by Hilton Rest Home to this inspection report

Rated as good

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (11)

GAIL

GAIL SALMON

Job Title: Senior Carer Joined: 2018

Gail joined us in 2018 from a background of textile work. This role was completely different to anything she had ever done before, so understandably, she was a little unsure but she need not have worried. Within 6 months of being with us Gail was working her way from care assistant to Senior care assistant- Residents and staff love her. When I asked Gail what she likes about working at Hilton ,this is what she said....


" I enjoy my job because I feel honoured that I can help to enhance someone's quality of life, and I feel that I am part of a team ."

Sandra

Sandra Doran

Job Title: Carer Joined: 2022

Sandra joined our care team earlier this year and has settled into her role very well. Sandra is currently working towards her NVQ level 2 in health and social care.

Codie

Codie Gallagher

Job Title: Carer Joined: 2022

Codie joined us earlier this year and is working towards her NVQ level 2 in health and social care.

Tina

Tina Ross

Job Title: Cook

Tina has been at Hilton for many years in her role as a cook.

Deborah

Deborah Large

Job Title: Night Senior

Deborah has been at Hilton for over 20 years.

Michelle

Michelle Coffey

Job Title: Night Senior

Michelle works nights and holds her NVQ level 3 in health and social care.

Vicky

Vicky Chappell

Job Title: Carer Joined: 2021

Vicky has worked in the care sector for many years and joined our team in 2021 as a carer, also covering senior shifts if required. Vicky holds her NVQ level 3 in health and social care.

Emma

Emma Chappell

Job Title: cook Joined: 2021

Emma joined us last year in the role of cook, Emma has many years of experience in the kitchen environment.

Sarah

Sarah Hepworth

Job Title: Carer Joined: 2020

Sarah is currently working towards her NVQ3 in health and social care as well as organising our activities alongside Laura.

Kerri

Kerri Miles

Job Title: Night carer Joined: 2018

Kerri holds her NVQ 3 in health and social care and has been part of our night team for approx 5 years.

Tina

Tina Macneall

Job Title: Registered Manager Joined: 2023

Tina joined us in October 2023
She has over 20 years experience as a Registered Manager in Residential Care, Domiciliary care and Supported Living

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