Hilton Rest Home

My sister could not have been better cared for.

My dad had to go into the Hilton Rest Home in April due to his dementia and care needs escalating. Myself and my family have been extremely happy with the care he has been given. The staff go above and beyond to support him and meet his needs. Thank you for giving my family peace of mind, knowing my Dad is looked after and cared for means so much.

I could not be happier to leave my father's care in the hands of Hilton rest home

My mother has dementia, mobility and health issues. After several hospitalisations, the time had come when she needed 24-hour care. Mum was resistant to any care package and adamant that she was capable of living on her own and refusing residential care. Having no power of attorney, this was a sensitive situation. We visited Hilton Rest Home it had a nice homely feel, was spotless and the residents and staff seemed happy and friendly. We met the manager, an experienced and empathetic lady, who discussed life at the home with us. After a few challenging weeks, mum started making friends and joining in activities. She is helped with her personal hygiene and continence, wearing clean clothes and sleeping in her bed. Mum enjoys the homecooked meals, plenty of snacks and drinks. Mum is a different person and our relationship has improved. We are really pleased to have found Hilton Rest Home as we know she is safe, in a loving and caring home and treated with respect and dignity. The staff are kind and approachable.

We wanted Mum to have a couple of weeks respite, somewhere she would be well cared for and treated with dignity and respect, and we were not disappointed. All the staff and the manager couldn't have done enough for Mum, they really did treat her like family as they did all the residents. It was lovely to witness, it was a short trial stay for Mum and although she wasn't quite ready to take up permanent residency, I don't think there would be any hesitation by her to go back there in the future. Thanks to you all at the Hilton Rest Home, you should be proud of yourselves.

Mum went in for 2 weeks of respite care whilst we were on holiday. She had nothing but praise for all aspects of the home, particularly the food! When she comes to needing full-time care this will definitely be our first choice.

Keith.

Thank you so much for all you do.

I have been a service user of the Hilton Rest Home for a number of years, and on my visits, I have found the staff to be friendly and helpful. It has a nice atmosphere, it is clean and smells lovely.

My thanks go to the management team and all of the staff.

I feel that it would be difficult to find anything that comes up to the standards that I have found, care, cleanliness and kindness. I was unsure of what to expect when I had to move into full-time care, having seen many negative reports about care homes, however, I was made to feel welcome from day one and everyone was as good as their word, making me feel welcome and helping me to settle in.

I was so worried about my mum going into respite as she has dementia. The manager and staff were so caring and I felt at home never mind mother. After she came home, mum was still able to attend activities run by the home. I have just booked mum in again for this weekend. I can’t thank the staff enough for looking after my mum.

The food is always appetising and varied. The manager is very professional and always available should anything arises that needs to be discussed.

My grandmother lived at the Hilton and the care provided was second to none, it was delivered with the utmost dignity and compassion. All my family was made to feel very welcome even when I brought my little dog which grandma loved. The home is very well managed and all the staff are kind, caring and very friendly. Grandma was very happy and settled while living at the home and I would like to thank all the staff for their warm hospitality and support.

The care home was a warm friendly place to visit. We went to the home to help with lunches and play a bingo session with the residents as part of our team challenge week where we help a local group. As ever the staff were outstanding with their hard work and treatment of the residents. It was evident they promoted dignity, respect and choice with the elderly and the residents seemed very contented and well cared for. We couldn't thank them enough for a memorable day where generations met and shared laughter and fun.

The home offers a very friendly and homely atmosphere. The staff gave great support to the residents and nothing is too much trouble. At a very difficult time for myself and my sister and of course mum, the home was there to give us tremendous support and ease the pain. The Hilton is a credit to staff and the management, just want to say thank you.

My sister and I were so upset when we had to put our mum into care. But we are so happy knowing that our mum is being looked after in a loving caring home. I have ticked excellent to all the boxes, because our mum is so happy and content and that means the world to us.