The Knights Retirement Home

365 Clifton Drive North, St Anne's in the Sea, Lytham St Annes FY8 2PA
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9.5 38 Reviews
  • The Knights Retirement Home, Lytham St Annes
The Knights Retirement Home is an integral part of its local community, providing skilled care and a comfortable living environment where older adults can enjoy a comfortable lifestyle and have their well-being, health and nutrition safeguarded.

The home's ethos is to support active and interesting days, with many social events to enjoy and personal interests encouraged and to ensure that all residents' needs are met at a high standard. The Knights is a home from home with care; residents are encouraged to continue their hobbies and to go out to the park, beach and to local places of interest.

All care is person-centred and carried out by a highly-skilled team. As Investors in People the provider has placed a strong focus on developing talent and establishing a strong induction process.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Mary Mills (Registered Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors welcome to pop in and have a cup of tea or coffee and a nice piece of cake, baked freshly every day. The home politely requests that visitors do not call in at mealtimes unless pre-arranged

Parking

  • The home have a small car park at the front of the building

The Knights Retirement Home Reviews (38)

9.5

The Knights Retirement Home has a Review Score of 9.5 (9.498) out of 10, based on 6 reviews in the last 2 years.
Over all time The Knights Retirement Home has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Knights Retirement Home
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Total of 38, showing 21-38
Review from Emma W (Daughter of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to The Knights Retirement Home in July 2022, this being one of the hardest decision we have had to make as a family. The manager and staff were brilliant and made my mum's transition smooth, taking care of her but also supporting me and my children. Since then, what a difference! My mum
is happy, she is smiling again and never stops singing and dancing. The staff are brilliant and never a truer word has been spoken than the motto for the home which is "our residents do not live in our workplace, we work in their home". The daily posts and videos on social media are brilliant, they are always up to something fun! The home has regular parties for us to attend and even have an alpaca visit! I cannot thank The Knights enough for making my mum dance again, this home is a real gem!
Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you so much, Emma. It's fabulous when we get such positive feedback as this. As you know, we always say, it's all about the residents.

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Review from Molly F (Daughter of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lives at the Knights. She is so happy there. Staff are warm and friendly, they can't do enough for the residents and their visitors. I have sat in on some of the activity groups, they are amazing. Thank you for making my mum happy.
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Review from Julie G (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum (96) has been a resident at The Knights Care Home since August 2020. The management and staff are all very helpful and caring. The activities coordinator does an amazing job, always finding different things to keep the residents entertained. There are Facebook updates on a daily basis, so that
you can see what has been happening each day. The food looks lovely and they often do afternoon teas and present them so beautifully on china plates and cups. I take my mum out most days now that restrictions have been lifted and the Carers are always happy to get her ready in her wheelchair and she loves going to Ashton Gardens, which is conveniently placed almost next to The Knights. The staff are all doing an amazing job, in very difficult times just now and I am happy that they are looking after my mum very well.
Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you so much for your feedback. Very much appreciated.

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Review from Elaine H (Daughter-in-law of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother in law was a resident at The Knights Retirement Home for the last few months of her life. She was reluctant to leave her home but was unable to care for herself any more. It was a huge decision for the family and finding the right place was a massive responsibility for my brothers-in-law.
We were all greatly relieved when she moved in as she was now safe. The care and attention she got from all the staff was marvellous. They were always polite and helpful. The atmosphere here is so positive and the residents appear happy and stimulated. Recently she sadly passed away, my family are so grateful to The Knights for making her comfortable and safe her final months. Thank you.
Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you so much for your positive feedback. It is lovely to hear that we make a difference to the lives of our residents.

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Review from Louise H (Daughter of Resident) published on 11 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother could not be cared for better, the staff go above and beyond to help her. The activities are varied and everyone is made to feel at home and comfortable. I would recommend The Knights to anyone looking for a care home for a friend or relative.
Reply from Nicola Holmes, Manager at The Knights Retirement Home

Thank you so much for your kind words.
We love our dancing sessions with your mum.

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Review from Graham P (Son of Resident) published on 7 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was originally the first of my parents to go into this fantastic home after being diagnosed with Alzheimer's. With my dad already in care, it was a big step and with the help of the management, I was able to get my father at the same home. The whole team are fantastic within all aspects of the
home and I feel totally comfortable with both mum and dad getting the care they need.
Reply from Nicola Holmes, Manager at The Knights Retirement Home

Thank you so much for your kind words, we have learnt so many Tom Jones songs we never knew.

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Review from Steve T (Son of Resident) published on 3 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy in The Knights Retirement Home and she is always up to something.
I find the staff very good and the home is well run, I would recommend the Knights to any family with elderly relatives.
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Review from Linda (Daughter-in-law of Resident) published on 3 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care given to the residents of The Knights Retirement Home is excellent. The staff treat the residents with respect, kindness and genuine friendliness. The activities and entertainment offered is very varied and appropriate to the participants. We are very happy with the care our mother/mother-in-law
receives.
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Review from Terence A (Son-in-law of Resident) published on 3 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident in The Knights for six yrs now. The care has always been adequate, but the recent change of management has seriously improved the involvement and quality of day to day activity. She has been very happy there, and currently, at age 97 and in failing health, we are
comforted that the standard of care she is receiving is of the highest standard.
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Review from Tom (Nephew of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle lives at The Knights and is very happy there. He lived abroad for over 60 years and found England very different when he returned. The staff have made him feel very much at home.
Reply from Nicola Holmes, Manager at The Knights Retirement Home

Thank you so much for your comments it's a pleasure to work with your uncle.

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Review from Jacqueline B (Daughter of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received wonderful care here. She had advanced vascular dementia and the staff were always patient and kind and gave her the best possible quality of life that she could have possibly had. I know that she was very content and happy here as she smiled so often and was always having a joke with
the staff. The whole team are upbeat and enthusiastic and arrange all sorts of entertainment and activities for those residents who wish to participate. They treat each resident as an individual and do their best to make them happy. They are a thoroughly professional and caring team in every department. I would absolutely recommend the Knights without hesitation.
Reply from Nicola Holmes, Manager at The Knights Retirement Home

Thank you so much for your lovely comments. It was a privilege to look after your mum and she will be sadly missed by all the team.

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Review from Ann S (Daughter of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in The Knights, it's great they have activities, days out etc. She gets extremely well looked after I would recommend The Knights to anyone looking for a care home.
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Review from Cheryl R (Daughter of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident at The Knights and he is treated with courtesy and consideration by all the members of staff. I visit him most days so get to see his interaction with everyone there regularly. I'm particularly pleased with the entertainment and activities that they have to offer, it's wonderful
to see all the residents cuddling an alpaca or a Shetland pony and the activities coordinator is an absolute joy. She makes the day to day lives of all the residents so much more interesting.
The manager is very warm, friendly and approachable and is always happy to chat and discuss anything with me. I'm more than happy with the level of care my dad receives at The Knights and I feel very comfortable with him being there.
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Review from Janine B (Daughter-in-law of Resident) published on 22 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had no experience of a relative going into a home, we did not know what to expect. The manager could not have been more helpful and explained everything in detail. She ensures that the residents are treated with kindness and respect, as it is their home. My father-in-law gets daily help with
showering and personal hygiene. He is taken out for trips in his wheelchair, which he greatly enjoys. The food is varied and excellent quality. It is a great comfort to know that he is so well looked after.
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Review from Steve B (Son of Resident) published on 22 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly and helpful. My dad is always treated with care, respect and understanding. His room is kept clean and tidy, and he receives as much assistance as he needs with toileting. There is entertainment for people of all needs and abilities, whether it be having a book read to those with
sight problems, or going to a concert in the park. The manager runs the home to a high standard and lets me know immediately if Dad has any problems. Dad could not be better looked after, and this gives me peace of mind.
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Review from Jennie D (Daughter-in-law of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother in law moved to The Knights at the end of October 2018 after hospitalisation. Immediately she was treated with love, dignity and understanding of her challenging behaviour due to advanced dementia. The manager and her staff have made it their business to make sure my mother in law has appropriate
care offered to her at all times. The late Victorian home is warm and cosy and retains some original features that help to make it feel like home.
Tender loving care is given by all the staff there. They have all encouraged my mother in law to be the person she is while acknowledging her limitations and behavioural issues. They always treat her with kindness and love.
The manager has been instrumental in creating a good relationship with social services and also with the local GP. Communications are excellent. My mother in law is nearing the end of her life and her last months are full of joy and love. We could not ask for more.
Reply from Nicola Holmes, Manager at The Knights Retirement Home

Thank you so much for taking the time to write this and for your lovely words. It has been a pleasure and the door is always open for a coffee when you are in St Annes.

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Review from Jeff (Son of Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facilities, care and attention that mum receives here is outstanding. We are continually informed of mums wellbeing. The staff are so caring and nothing is too much trouble. All this gives us peace of mind that mum is well looked after.
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Review from Bernard K (Son of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot speak highly enough of the care and attention that this home offers to my mother.
The staff are very understanding of the demands from my mother and deal with each one in a correct manner. Mum is always happy to see the staff at work and seems to be very happy too.
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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for The Knights Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for The Knights Retirement Home is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) ) ÷ 71 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.568 Points relating to the number of positive Reviews for The Knights Retirement Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 6 Positive Reviews ÷ 6.2 = 0.968
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (1)

Rob

Rob Noel

Job Title: Regional Manager Joined: 2019

I’m Rob and I am the Regional Manager for Pearlcare in the North West. I have been working in health and social care now for over 15 years. I started as a care assistant and worked my way up. I joined Pearlcare back in 2019 as a deputy manager and then home manager of Wellfield in 2020.

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