Ribble Valley Care Home

He was there for two weeks of respite for my mother and received a very warm welcome, as did she when she visited him, and excellent care, particularly given his challenging health issues. Then Covid-19 and the restrictions around it kicked in and his period in the home was extended to protect him and my mother from the higher risk of infection of being back at home with carers visiting twice a day. Within a couple of days, he was diagnosed with pneumonia (not the virus) and spent his last days there. He could not have been in a better place. My sincere, whole-hearted and deep thanks to all the staff who ensured he was as comfortable as possible, who cared for him with all they had, despite the many additional challenges they had both at work and in their home life, due to these exceptionally difficult times.

My father went into Ribble Valley Care Home for short respite very much at the last minute. I cannot fault the preparation that was put into his arrival and his room, nor the staff who welcomed us. Nothing interfered with the essential business of getting him safely settled, with as many of his own belongings as he wished, and the staff immediately got on with trying to make him happy and comfortable. He had a room with possibly the loveliest view of Pendle ever, and a big window that you could open, which made us happy. Then we found ourselves mid coronavirus crisis, and the care home was deemed the safest place for him. Very sadly he was then diagnosed with pneumonia and was put on end of life care. We could not have asked for kinder, warmer people to look after him, and us, during this very difficult time. The atmosphere in the home remained calm and happy, despite the heightened worry for all, and deeply caring. We are all so very grateful. Thank you to all the marvellous staff.

I was very happy when I visited my mum at this nursing home. She looked a lot better than she had done for a while. The staff were so kind and gentle, loving even with her. I feel the staff are enriching the lives of the residents here. It feels warm and friendly. Nothing was too much trouble, the manager had time for all of us to discuss Mum and how she was and what she needed, she even took the time to paint Mum's nails. The home smelt lovely and was very clean and tidy. I felt settled once I'd visited. Many thanks.

I have visited many care/nursing homes and was very impressed with the Ribble Valley Care Home and what it had to offer.

I cannot say enough and praise the staff and the way they have cared for my dad during his second stay at Ribble Valley care Home. They have been kind and gentle with both my dad as a resident and my mum as a visitor. The standard of his care, his room and the food have been fantastic. Thank you, I feel safe knowing my dad is here.

I have found the atmosphere and staff at Ribble Valley to be excellent. Our friend is very happy there. The food is good. The staff very caring and friendly and he is always treated with respect and dignity.

Overall very satisfied with the care for Mother.

My mother is a very independent strong-minded woman who has resisted full-time care. However, I am very pleased to say she has settled very quickly and is happy. I'm very happy because I know she's safe, cared for, clean and well fed by an excellent team of care staff. Thanks to all concerned.

I visited my friend tonight for the first time since the home was taken over by the new owners. I can already see and feel the improvements in the surroundings. The care has always been very good and the staff are all lovely.

I can’t wait to see what the new owners do with the house side of the care home.

My mother went into Riverside very recently but she has settled in very quickly, thanks to the help and kindness shown by the staff. They always greet you and keep us informed. I am very impressed by the staff, nothing seems too much trouble for them.

My husband and I are extremely concerned about the number of established members of staff who have left recently. We believe the care home is using more agency staff which is not very settling for the residents. Why is there a sudden outflux of well-liked and dedicated staff leaving? This concerns us.

I am very disappointed and worried for the future, and just felt I needed to voice my concerns.

Very happy with the care my mother is receiving at Riverside. Mum is settled and happy.

Very happy with the care my friend is receiving at Riverside. He is well looked after and cared for.

However, his health has since deteriorated and he has moved into the quadrant; I call at many different times of the day and Dad is always well cared for and relaxed and happy. The staff are fab and there are some who go way above and beyond in a very busy challenging environment.

I have peace of mind that Dad is very well cared for and grateful he was able to go to Riverside.

Keep up the good work, words cannot portray my thanks for the dignity, care, respect and love given to Dad.

I was apprehensive about bringing my husband tot he home but everyone was so welcoming and friendly. The staff went out of their way to make him happy in a situation he finds difficult. At times he can be difficult especially with personal care but everyone is patient with him. He enjoys the food. When a problem arises eg his dislike of noise they go out of their way to solve it.

Staff are friendly, helpful and approachable and are patient with and respectable towards the residents. The quadrangle is a very pleasant place in good weather. The staff are good in that they help when dogs are brought in and accept they can cause problems like pinching food. Given the circumstances, I feel relaxed that my husband is content and well cared for.

Good access for medical, health and social agencies. Good support for family and friends.

Mum is happy here, could do a bit more with the residents - activities.

Friendly staff who take care of residents well under challenging conditions. Always warm and tidy.