Townfield Coach House Care Ltd (Great Harwood)

99/103 Church Street, Great Harwood, Blackburn BB6 7QB
Review Us
9.6 22 Reviews
  • Townfield Coach House Care Ltd (Great Harwood), Blackburn
Townfield and Coach House has over 35 years' experience in residential and dementia care.

Townfield's dementia care is designed to support and care for people who have Alzheimer’s or any form of memory loss.

They provide person-centered care which is designed to ensure each service user is treated as an individual, meeting all of their needs to achieve a high-quality of life.

Staff are fully trained and experienced in caring for those with dementia. All have been DBS and fully background checked.

Townfield and Coach House has a dedicated recreation co-ordinator promoting quality of life and activities within the home and in the community. Residents are encouraged to live as active a life as possible.

All food is traditional home-cooked, using the freshest, local ingredients. All service users can select from the daily menu and special diets can be catered for.

They also offer respite care and day care.
Show Townfield Coach House Care Ltd (Great Harwood) on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lindsay Arscott Jones (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (2)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home welcome Visitors any time of the day - they advise to avoid meal times - however, some residents enjoy visitors at meals time.

Parking

  • Small car park and Street Parking

Townfield Coach House Care Ltd (Great Harwood) Reviews (22)

9.6

Townfield Coach House Care Ltd (Great Harwood) has a Review Score of 9.6 (9.564) out of 10, based on 7 reviews in the last 2 years.
Over all time Townfield Coach House Care Ltd (Great Harwood) has 22 reviews.

Overall Experience
  • 19
  • 3
  • 0
  • 0
  • 0
Date Published
  • 22
  • 2
  • 4
  • 7
  • 15
Reviewer Connection to Townfield Coach House Care Ltd (Great Harwood)
  • 10
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 1-20
Review from Ian A (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly very helpful nothing is to much trouble everyone seems happy and content The staff are brilliant with residents they take the time to understand the needs of the residents
Reply from Michael Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thankyou for your feedback, we will share this with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen W (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has recently moved into the home and it's still early days, but already it's very clear she is happy and well looked after. She has settled in much quicker and easier than I could have dared to hope. She seems to be thriving with all the activities and the excellent interaction with all staff.
The home gives a very homely atmosphere, and was by far the best one I visited when initially searching for the right home for her and I'm so happy she's doing so well.
Reply from Michael Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thank you for a great review. I will pass this on to the Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E C (Granddaughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grannie was a resident for a short period of time toward her final months of life. I cannot thank the manager and the staff enough for how they cared for my grannie during her final stages of life- nothing was too much for them. The manager was great, very compassionate, understanding, and caring
towards not only my Grannie but toward myself and the rest of our family while we were going through such a hard time. I don't think thank you will ever be enough for how much we appreciated our final days with our loved one.
Reply from Michael Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thank you for your feedback and review we will pass this on to the care team. She will be missed by us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah S (Niece of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie was a resident at Townfield for 8 years. A lovely home and the staff are very kind, caring and patient - with one lady in particular that was wonderful; always smiling and chatty. I am in awe of them all. The place itself is a really nice home, with a good atmosphere. There are lots of activities
and my auntie was really well looked after by the amazing staff. I highly recommend this care home.
Reply from John Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thank you for you feedback. We will pass your feedback onto the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jayne R (Granddaughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care provided!
Carers are compassionate and calm. Very understanding of the needs of a patient with Alzheimer's disease.
All the staff are amazing with my grandma, especially one lady. A massive thank you to her.
Highly recommend.
Been blown away by this care home - they are all
amazing.
Reply from John Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thank you for your kind feedback; we will pass this on to the care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian T (Daughter of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at this care home for twelve months she loves it! She has got a better social life than me there are lots of activities for her to get involved in. The staff are brilliant with my mum and I have peace of mind that she is being well looked after.
Reply from Michael Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thank you for the review, I will pass this on to the staff and management.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia c (Daughter-in-law of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in for over 12 months here but has been in previously for respite and enjoys herself, she has had a new lease of life. She enjoys it when the young children come in to visit, joins in all the activities, the first one on the dance floor when they have someone in musical or
singing, loved by all the staff.
Reply from Michael Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thank you for the review, I will pass this on to the staff and management.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Husband of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very homely and careful people.
Reply from Michael Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thank you for your feedback, we will pass this onto the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from George D (Grandson of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been to this home a few times for respite care and she liked it that much she wanted to live there permanently. Grandma has special dietary needs and they go above and beyond in catering for her needs. She gets on brilliantly with everyone, staff and residents. She has made lots of new
friends. There is always something going on activity wise, singing, dancing, arts and crafts, dominoes and quizzes and many more activities. Nothing is ever too much trouble for any of the staff, they always make time for her and everyone. I would highly recommend this home to anyone looking for a care home at any time.
Reply from John Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thank you for your fantastic feedback, we are so pleased your grandma has settled and enjoys living at Townfield. We will pass this on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter S (Son of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was here on respite and was cared for really well, seemed happy and healthy. Care staff seem to really care and nothing seemed too much hassle for them. I wouldn't hesitate to recommend them to anyone else.
Reply from John Timmins, Owner at Townfield Coach House Care Ltd (Great Harwood)

Thank you for your feedback, we will pass this on to the care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet F (Daughter of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Townfield Coach House for over two years now. The care she receives has been good. She seems totally settled. All the staff that work there are really nice and helpful. Before covid, we could go into the home and visit Mum at any time and unannounced, which speaks volumes to me.
The owners are readily available for any information you require. A good home.
Reply from Michael Timmins, Manager at Townfield Coach House Care Ltd (Great Harwood)

Thanks for your feedback. I'll pass this on to all the Staff and Kath.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael S (Brother of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has enjoyed excellent residential care from Townfield Coach House Care, he is comfortable and feels part of the home. The staff and management are kind and gentle with him, in such a professional, caring way. For my part, I have an excellent relationship with the manager and all the staff.
I am kept up to date at all times.
Reply from John Timmins, Director at Townfield Coach House Care Ltd (Great Harwood)

Thankyou for your kind feedback, we will pass it onto the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jilly S (Daughter of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been looked after well during the pandemic. As soon as government guidelines allowed, the home implemented them so initially, we were able to see Mum in a pod and then her room, this was amazing. Infections have been picked up and her stay in hospital was all dealt with by the experienced staff.
Thank you for this, Mum continues to deteriorate but she knows she will be cared for really well.
Reply from John Timmins, Director at Townfield Coach House Care Ltd (Great Harwood)

Thank you for your feedback, we really appreciate this and will pass it onto the team. With thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue J (Daughter of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted in December 2020 during the Covid pandemic. I expected that the consequential isolation and lack of visitors would make transition from home to care home very difficult. To the credit of all the staff at Townfield, this was not the case. All Mum has ever said is that everyone is
so kind, respectful and inclusive. The staff are also very diligent in respect of Mum's health care needs. It is so reassuring to know that Mum is happy and safe in such a caring environment.
Reply from John Timmins, Director at Townfield Coach House Care Ltd (Great Harwood)

Hi Sue, Thank you for your feedback, we will ensure this is passed onto the care team. We are really pleased that your mum has settled in so well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice M (Daughter of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Townfield Coach House for nearly three years and has always been well cared for and treated with respect and dignity.
There is a very homely and happy atmosphere amongst the staff, which transpires to the residents. The management and directors are always happy to answer
any questions. There does seem to be a good atmosphere across the board.
The food is all homemade to an excellent standard and whenever my mum's nutritional needs have altered these have been met.
I am so glad we chose Townfield Coach House for my mum's care, and we can't thank them enough.
Reply from John Timmins, Director at Townfield Coach House Care Ltd (Great Harwood)

Thank you for your feedback, Janice, it is a pleasure to care for your mum, and the support you and your family offer is much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M K (Granddaughter of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad stayed at Townfield for a short while when we moved, and as a family, we couldn’t have thought of a better place to accommodate him whist he needed the care to meet his needs!
The staff were absolutely wonderful with him, so friendly and caring, and go above and beyond to make sure not just
my grandad but all the residents are getting the best quality of care.
We can’t thank them enough for making our grandad happy and settled with his short stay with you.
Thank you very much; you are all very much appreciated!
Reply from John Timmins, Director at Townfield Coach House Care Ltd (Great Harwood)

Thank you for your feedback, we will pass this onto the everyone in the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan S (Friend of Resident) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have the greatest respect and admiration for the staff and managers at Townfield Coach House Care. Without exception, they have all demonstrated a high degree of care and compassion, whilst still being professional and following government guidelines, during the current Covid-19 outbreak. They have
responded to relatives/friends concerns during the lockdown by setting up a video calling account, enabling residents and families/friends to stay connected; this has been a lifeline. Staff have continued to provide our loved ones with motivating daily activities, tasty menus, musical entertainment, keeping them both engaged and happy, as well as providing extra treats such as introducing a sweet trolley. Staff go the extra mile for the people in their care, and I am confident that my dear friend is safe and well cared for and, just as importantly, she is valued as an individual too. I highly recommend Townfield as a home that truly cares for and about each of their residents.
Reply from John Timmins, Director at Townfield Coach House Care Ltd (Great Harwood)

Thank you very much for your review, I will pass it onto the team who have been continuing to work so well during this difficult time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Townfield for more than five years.
During that time the care has been outstanding.
It has been a real home from home. Staff genuinely care about their job and treat the residents like their own family.
Furthermore, management consider their staff and recognise the pivotal
role these staff play.
I'm a registered nurse working in an acute setting. I have been at times humbled and in awe of the care provided to my dad. Thank you so much for everything you have done. I can't express how thankful I am to you all.
Reply from John Timmins, Director at Townfield Coach House Care Ltd (Great Harwood)

Thank you for your feedback and also the gifts that you have sent to the home. I will pass this review onto the care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K W (Son of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is well cared for and happy. Staff are very friendly and accommodating. Nothing is too much trouble, I feel relaxed in the knowledge he is well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah H (Daughter of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Townfield is a lovely home and my mum is more than happy there, she is well looked after and cared for and has been for the past few years. The home has recently been redecorated and looks very nice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Townfield Coach House Care Ltd (Great Harwood) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Townfield Coach House Care Ltd (Great Harwood) is calculated as follows: ( (70 Excellents x 5) + (11 Goods x 4) ) ÷ 81 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Townfield Coach House Care Ltd (Great Harwood) is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Kathleen

Kathleen Howard

Job Title: Registered Manager Joined: 2004

Mrs Kathleen Howard has over 20 years of working in the social care sector. Kathleen worked at Townfield since 2004 and has gained her National Vocational Awards 2 + 3 in Health and Social Care, Leadership and Management award level 4 and a Foundation Degree in Health and Social Care (Rehabilitation Pathway)

Frequently Asked Questions about Townfield Coach House Care Ltd (Great Harwood)

What types of Care is Townfield Coach House Care Ltd (Great Harwood) registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Townfield Coach House Care Ltd (Great Harwood) have?

There are 20 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Townfield Coach House Care Ltd (Great Harwood)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Townfield Coach House Care Ltd (Great Harwood) to the centre of Blackburn?

4.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townfield Coach House Care Ltd (Great Harwood) to verify any information. View our terms and conditions. Townfield Coach House Care Ltd (Great Harwood) has an Enhanced Service - more info.