Westwood Residential Care Home

29-31 Southport Road, Chorley, Lancs, PR7 1LF

As the longest established Care Home in the Chorley area Westwood have been consistent in achieving high standards in their inspection reports, the most recent being a 'Good' rating in February 2016. The home prides itself on being small, independent and family owned with a commitment to providing quality care in comfortable, homely surroundings. Westwood is located in a quiet residential area of Chorley which is within walking distance of the town centre, with the park and a bus stop close by.

Westwood offers a personalised 24-hour care service for up to 20 people over the age of 65, delivered by a highly trained, well experienced team of staff - many of whom have been in employment for over twenty years. Long and short term care is available, also respite breaks.

Nutritious and well-balanced meals are provided for the residents with all dietary requirements catered for. A full daily activities programme ensures there’s always plenty to do. Activities on offer include arts and crafts, quizzes, bingo, social afternoons/evenings, regular visits from local entertainers and trips out to local places of interest.

Owner: Westcliffe Homes Ltd

Person in charge: Helen Seddon (Acting Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 0

Rooms with ensuite WC: 7

Facilities & Services: Respite Care • Convalescent Care • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Directions:

Westwood, situated in a quiet residential area, is only a short walk from Chorley town centre and also lies on a bus route.

The Home is conveniently situated close to motorway links - the nearest junction of the M61 (junction 8) being under three miles and M6 (junction 28) under five miles away.

Visiting:

Visitors are welcome to Westwood at all times.

Parking:

Parking is available on a side street adjacent to the Home.

Latest Care Quality Commission* Report on Westwood Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Westwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Westwood Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.938 for Westwood Residential Care Home is calculated as follows: ( (46 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Westwood Residential Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Westwood Residential Care Home has a Review Score of 9.7 (9.688) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westwood Residential Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westwood Residential Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2

Westwood is a lovely, homely place with excellent carers. Mum is treated very well in the home, is taken out on day trips where possible, and is kept stimulated by activity days and visits.
We as her family, are made welcome at any time and we are very happy in the knowledge that she is safe in a clean, friendly atmosphere.

How likely would you be to recommend Westwood Residential Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

We had 3 1/2 years experience of this care home and only had a couple of complaints which were immediately dealt with to our satisfaction. Our Dad was taken care of with dignity and staff were genuine, caring individuals. The activities co-ordinator does an excellent job with activities and events, always ensuring the residents have something to occupy their minds. Food excellent. Would highly recommend this care home.

How likely would you be to recommend Westwood Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I cannot praise Westwood highly enough. Their care of our Dad was of the highest standard. The staff care for the residents in a compassionate and dignified way and nothing is ever too much trouble for them. The family atmosphere is wonderful and they make sure that residents and their families are well cared for and well informed. The food is excellent and is home cooked on site. The residents are always offered a choice. Dad’s dietary needs were catered for with so much extra effort I cannot thank staff enough. I would say Westwood is truly a home from home. The activities are well planned and keep residents stimulated and the trips out are always special days which can be relived through the many photos taken by staff and volunteers. Westwood gave us an extra three and a half years with Dad for which we will be eternally grateful. The ability to care for someone in life takes a very special person, to care for someone in death takes an angel. Thanks to all the Westwood Angels.

How likely would you be to recommend Westwood Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum lived at Westwood Residential Care Home for nearly 3 years and having worked there herself over 20 years ago we found 5 carers there that were still on staff while she was a resident - a great testimony to their practices and work environment.
Mum broke her hip and if the staff hadn't 'rescued' her from the hospital she wouldn't have survived more than a few weeks but due to the care, she received she recovered marvellously.
At the end, the love, affection and attention given to Mum and her family were outstanding and way above anyone could expect and I could not recommend Westwood highly enough. I hope I am that lucky if needed.

How likely would you be to recommend Westwood Residential Care Home? Extremely Likely

Overall Standard

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Cleanliness

Treated with Dignity

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Staff

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Management

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Average Rating:   4.9 out of 5

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