Westwood Residential Care Home

29-31 Southport Road, Chorley PR7 1LF
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9.4 25 Reviews
  • Westwood Residential Care Home, Chorley
As the longest established Care Home in the Chorley area, Westwood have been consistent in achieving high standards in their inspection reports. The home prides itself on being small, independent and family-owned with a commitment to providing quality care in comfortable, homely surroundings. Westwood is located in a quiet residential area of Chorley which is within walking distance of the town centre, with the park and a bus stop close by.

Westwood offers a personalised 24-hour care service for up to 20 people over the age of 50, delivered by a highly trained, well-experienced team of staff - many of whom have been in employment for over twenty years. Long and short term care is available, also respite breaks.

Nutritious and well-balanced meals are provided for the residents with all dietary requirements catered for. A full daily activities programme ensures there’s always plenty to do. Activities on offer include arts and crafts, quizzes, bingo, social afternoons/evenings, regular visits from local entertainers and trips out to local places of interest.

Westwood is open for visiting anytime after 10am to allow the residents to enjoy their breakfast and complete morning routines, when your family member comes to stay you will be given the code for the doors to enable you access to the home. This must not be passed onto anyone else, this is to ensure the home, your relative, other residents & staff are all kept safe. Please make sure you sign in on arrival and out upon leaving at reception.

All visitors please be aware that Westwood has protected meal times to ensure that all residents are able to enjoy their meals.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £955 – £980
  • RESPITE Self-Funded Residential Care: £955 – £980

Please call for full details

These prices are only a guideline, please contact Westwood Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Westcliffe Homes Ltd

Person in charge

  • Wendy Calvert (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • Westwood is open for visiting anytime after 10am to allow the residents to enjoy their breakfast and complete morning routines, when your family member comes to stay you will be given the code for the doors to enable you access to the home. This must not be passed onto anyone else, this is to ensure the home, your relative, other residents & staff are all kept safe. Please make sure you sign in on arrival and out upon leaving at reception.


    All visitors please be aware that Westwood has protected meal times to ensure that all residents are able to enjoy their meals.

Parking

  • Parking is available on a side street adjacent to the Home.

Westwood Residential Care Home Reviews (25)

Total of 25, showing 1-20
9.4

Westwood Residential Care Home has a Review Score of 9.4 (9.396) out of 10, based on 10 reviews in the last 2 years. Over all time Westwood Residential Care Home has 25 reviews.

Overall Experience

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Review from Yvonne G (Daughter of Resident) published on 13 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this residential care home for approximately 16 months now and has settled in well.
The home is always warm and clean. The beds are changed regularly and the floors are mopped thoroughly. Her room seem to be spotless. She is kept clean and tidy. The staff are attentive, caring and
always happy to have a laugh and joke with mum. She always praises the staff and says "nothing is too much trouble for them".
The meals are home cooked and there is a different choice every day. Mum enjoys the various different activities everyday, she always participates in them - she seems to win a lot at bingo! Something she never played before going into the home.! A possible baking session in the future was mentioned which i know mum would like.
The staff have taken her out in a wheelchair which she enjoyed.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely comments about Westwood and the staff. I will pass these on to my staff who will appreciate your comments. So pleased that mum is happy and settled with us.

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Review from A B (Son of Resident) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Westwood care home as a resident on the 11th May 2023 after being discharged from hospital. My father was in a very poor state of health and mobility but at this present time he has come on leaps and bounds. I put his present condition down to the dedication and care of the staff at
Westwood. Westwood is clean, tidy, and well maintained. All these attributes are at a good high standard. Dad to me is happy, clean and well looked after, he has good food and enjoys playing the piano, this makes myself and the family happy, he's comfortable and happy.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely comments about the staff and Westwood, I will ensure that this is relayed to all the staff, we are all extremely happy to hear that dad is happy and you are happy with the care provided.

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Review from Karen W (Daughter of Resident) published on 1 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood is a homely, friendly, comfortable residential home. My mum is very comfortable there, she always appears clean in her appearance, well nourished and is treated with dignity and respect, and is happy there. The staff work very hard and are always friendly and polite and willing to help There
are plenty of activities on a daily basis which mum can participate in she so wishes.
Food is of a very good standard and mum is always given a choice and enjoys the food served to her. The environment is kept clean and tidy.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your kind review of Westwood, its great to hear your thoughts on how mum is cared for here, I will pass your lovely feedback onto all the staff who care for mum.

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Review from Phillip G (Son of Resident) published on 1 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum is and always has been very good.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you for your review of Westwood, its appreciated and I will feedback your lovely comments to my staff.

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Review from A G (Daughter-in-law of Resident) published on 15 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor experience overall; concerns are being dismissed, any feedback is met with hostility and inadequate conduct. We have experienced a very poor standard of care, poor communication, threatening behaviour.

Reply from Sara Hall, Administrator at Westwood Residential Care Home

We are very sorry and disappointed that you have had a negative experience, any feedback we get is used to improve our service. Any feedback received from yourselves will be looked into thoroughly and appropriate action taken. Our aim is to provide the best possible care to all those we support and our entire team takes this very seriously, I would like to again apologise that you feel your experience hasn't met your expectations.

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Review from Chelle C (Daughter-in-law of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with this care home. All staff are very friendly and welcoming. Clean, homely, warm and happy home. It was a joy to see my mother-in-law laughing and joining in the activities. Can't recommend enough. Two members of staff in particular are so welcoming and appear to be so warm and
caring about the residents.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely comments, it's lovely to have such great feedback, many thanks again and I will pass this on to all the staff.

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Review from Janice U (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

By far the most recommended care home in the area. It is very well established and has a reputation for being the best. My dad is so happy and every member of staff is amazingly dedicated to caring and it shows by the atmosphere every time I visit. They go above and beyond with the residents and are
always organising treats and events to keep the residents happy and loved. When my dad first had to go into care, I was devastated and it was a whole new world to me but I can truly say that they have helped so much with my dad's wellbeing and it is a very happy loving home. I cannot thank the amazing staff enough.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your wonderful review of Westwood, I will pass your lovely comments onto my staff, it is so nice to hear that all their hard work and kind natures have made Dad happy and his coming to us a little easier for you, thank you again

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Review from Sandra W (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been happy since she moved in also we have peace of mind knowing she is being looked after well. The staff are great and helpful. Nice place to live for all residents. Friendly and always smiling.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you for your lovely comments, I am glad Mum and you are happy with Westwood and I will pass this on to my staff. Thank you again.

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Review from Stephanie T (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after both physically and mentally. She talks about the caring staff and how lucky she is to be at Westwood.
The staff are friendly and supportive of the residents. They care and interactions I have witnessed are positive.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely review, I will pass this onto my staff.

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Review from S S (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As Westwood is a small home, all the staff know the residents extremely well and have a great understanding of the needs of each individual resident. Mum is well cared for and when I can’t visit, she says “You know I am very happy here”. It is so reassuring to know that Mum is so well looked after by
a team of caring and helpful staff. Thank you all so much.

Reply from Wendy Wilkinson, Manager at Westwood Residential Care Home

Thank you very much for your review, I'm happy to hear Mum is happy and hearing your thoughts on the staff and the home are very much appreciated, I will pass this all on to my staff.

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Review from Chrisitne M (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Westwood Residential Care Home for two months after dislocating her shoulder. She is happy and content and says they are not her carers but her friends. The food is excellent and nicely presented. She will be very happy to stay there. They treat everybody with respect and nothing is
too much trouble.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely review, I will pass this on to my staff, so pleased Mum is happy and content here and staying with us longer.

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Review from Katherine Y (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful Mum was a resident for 13 months from April 2022 until Mum's very peaceful passing on 3rd May 2023. The care and love she received from everyone involved was second to none. Mum loved being part of the Westwood care and considered them all her extended family and although she did have
her particularly favourite carers, she got amazing love attention and understanding from them all. We would highly recommend this home to anyone seeking great 24-hour care for their loved ones.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely review, I will pass your comments on to all the staff, Mum was an amazing lady and we will all miss her at Westwood, it was our pleasure to care for her and we are happy you chose Westwood for her place to live. Best wishes to all the family from all of us at Westwood

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Review from Carol J (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were delighted with the excellent care Dad received at Westwood Residential Care Home. Dad was a temporary stay following a fall, and he is now back at home. Westwood feels like home, and the staff are like family. A credit to all who make this such a special place.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you for your lovely comments. I am so pleased to hear your thoughts on the staff and the home. Very happy dad enjoyed his stay with us; he was a pleasure to have in the home. I will pass all feedback on to my staff.

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Review from Paul L (Son of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, always jolly and respectful. Nothing is too much trouble, they are both caring and professional. Mum is clearly a happier person at this fantastically run home.
The managers are very approachable and answered all our concerns with honesty. I would thoroughly recommend Westwood
Residential Care Home.
Many thanks to all the staff for looking after my mum so well.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely comments. I will let my staff know how appreciative they are.

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Review from S Y (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in very well at Westwood and says she is happy and given every consideration by the lovely staff. She particularly enjoys the lovely home-cooked food and having new friends. The staff are very obliging and on hand to answer any questions or concerns.

Reply from Wendy Wilkinson, Manager at Westwood Residential Care Home

Thank you so much for your feedback, I will pass your comments on to my staff to let them know how much they are appreciated.

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Review from David M (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very well and is happy and well looked after due to the great staff at Westwood. Couldn't recommend highly enough. Top class establishment.

Reply from Wendy Wilkinson, Manager at Westwood Residential Care Home

Thank you so much for your review, I have passed this on to my staff to let them know how highly thought of they are.

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Review from Susan J (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood has been the home from home for one of our closest friends for a number of years now. We are truly overjoyed with the compassionate and outstanding care that our friend receives on a daily basis from the staff and from the owners and manager at Westwood. Westwood is owned and managed by a truly
wonderful family; the family are completely compassionate and meticulous in their approach to caring not only for the residents but also in caring for the residents’ families and friends – that is us. We live in New Zealand at present (but we are from Lancashire) and are really made to feel so welcome by the staff and owners. My Mum also lived at Westwood, so we have known the staff over a period of three years. The owners and the Manager have a wonderful way of making us and our friend feel part of the Westwood Community on all occasions. The owners and the Manager treat us all with exemplary compassion. The staff members at Westwood offer some of the best care I have seen.

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Review from Ros M (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Westwood for 18 months. When I looked for care homes, I visited eleven but when I entered Westwood, I was struck by the friendliness of the staff and the fact that a lot of staff had been there for a number of years. It may not be the most swish building or the most up
to date décor, but that is more than made up for by the welcome and homely feel. Mum's needs are quite substantial but this has never been a problem. She is always happy, clean, tidy and well fed. The food is all homecooked and varied. Regular entertainment is provided and they often have singers or choirs and pre-Covid, had visits from the local nursery. I ring each day to see how she is and never feel like this is too much trouble for the staff. I visit regularly and have been exceptionally grateful that during the pandemic, we have continued to be allowed to visit in a pod. Westwood, for my mum, is home from home and she regards it as such. I have total peace of mind that she is OK there.

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Review from Jo M (Granddaughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is quite difficult to put into words how incredible Westwood have been with my Grandma and especially during the pandemic. Gran is always clean, hair tidy and looks really well cared for. The staff are excellent at providing her with everything she needs and wants as she has limited movement. The
food always looks (and smells) yummy. At present, we are not allowed in due to the pandemic, but Westwood have done everything possible to accommodate visiting whilst protecting themselves and the residents. From socially distanced meetings in the garden during summer, to a secure pod in the conservatory during winter. The staff have been very helpful and friendly during my daily check-in calls and are always happy to take the phone to Gran so we can speak. Before the pandemic, I used to visit regularly and Westwood is always safe, clean, tidy and staff well presented. Gran's room is spacious to accommodate mobility equipment and the bed regularly changed. Cannot recommend enough.

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Review from John H (Nephew of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is aimed at acknowledging the staff, residents and family members for what they have collectively achieved, not only from the start of the pandemic but in the months before, when my aunt moved into the care of the home. Searching for a suitable establishment is without a doubt stressful, Westwood
became our place of choice. The fact that they have long-serving members of staff dedicated to the care and wellbeing of residents was evident from the outset. The original owner is also a resident, with his daughters now running the business, which speaks volumes, but standards are not just high because of that. Everyone is treated with dignity and respect. What the home has managed to do during the pandemic, keeping everyone safe, has been outstanding, during such a difficult time. Seasonal activities to simulate the residents continued without the direct help from family members. Every opportunity to arrange safe visiting was explored, including the introduction of the “Pod" so well done.

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Current Review Score: 9.4 (9.396)

Overview of Review Score

The Review Score of 9.4 (9.396) out of 10 for Westwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.496 for Westwood Residential Care Home is calculated as follows: ( (95 Excellents x 5) + (12 Goods x 4) + (12 Very Poors x 1) ) ÷ 119 Ratings = 4.496

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Westwood Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Westwood Residential Care Home

What types of Care is Westwood Residential Care Home registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westwood Residential Care Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Westwood Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westwood Residential Care Home to the centre of Chorley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westwood Residential Care Home to verify any information. View our terms and conditions. Westwood Residential Care Home has an Enhanced Service - more info.