Holcroft Grange

Jackson Avenue, Culcheth, Warrington WA3 4DZ
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9.8 31 Reviews
  • Holcroft Grange, Warrington
Holcroft Grange is located in a vibrant part of Culcheth and enjoys close links to the local community. It offers 40 rooms for older people looking for a comfortable and friendly environment, and has a caring and qualified staff team.

The home is passionate about delivering high care standards, working closely with the Care Quality Commission and always on the look out for new methods and techniques made available in the healthcare industry.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: from £1050

These prices are only a guideline, please contact Holcroft Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Katrina Darbyshire (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • The home do not have specific visiting times but ask that visitors avoid meal times where possible.

Parking

  • Please use the car park at the front of the building, please avoid parking in the ambulance bay.

Holcroft Grange Reviews (31)

9.8

Holcroft Grange has a Review Score of 9.8 (9.773) out of 10, based on 10 reviews in the last 2 years.
Over all time Holcroft Grange has 31 reviews.

Overall Experience
  • 25
  • 5
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Date Published
  • 31
  • 4
  • 6
  • 10
  • 21
Reviewer Connection to Holcroft Grange
  • 14
  • 6
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 31, showing 21-31
Review from Norman H (Respite Resident) published on 6 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service was first rate. Staff very helpful and caring.
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Review from David J O (Son of Resident) published on 3 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first experience of a care home, I have only ever heard bad news about care homes but how wrong they are. I cannot praise the staff of this home enough and when I say, staff, I mean all staff, the ones doing the caring and the all too forgotten staff behind the scenes i.e. cooks cleaners, maintenance
man etc.
My mother was cared for in this home right up to her last day, all staff were excellent caring not just for the welfare of my mother but that of the family.
The care home is run as one big family, warm and inviting.


Thank You for changing my view of care homes.

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Review from Kathleen A (Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband goes into Holcroft Grange for respite care. He his well looked after there and the staff are very kind and helpful.
They are polite and understanding because it is difficult for me as his wife and family because he is suffering from Alzheimer's and Dementia, which puts added strain on the
family.
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Review from B R (Daughter of Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Holcroft Grange care home has been very good. All the staff and management are very caring. Nothing is too much trouble for them. My mother has been living there for 4 1/2 years and my father 3 years. My mother is very frail now and bed bound but they still continue to care for her
with dignity and are always so very caring. It means I have piece of mind when I am not there. My mums life is nearing it's end now and I know she is getting the very best care. The staff are very good to me too, knowing I am upset they do their best to comfort me.
Reply from Shirley Paton, Home Manager at Holcroft Grange

Thank you so much for this moving feedback. We feel privileged to be supporting your parents and it means a great deal to us to know that you have full confidence in their care here at Holcroft Grange. We will ensure this feedback is shared with the staff team.

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Review from Graham P (Son of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Holcroft Grange provides excellent day to day care and support for my mother. They have regular activities and entertainment being organised for the residents involvement and enjoyment.
Reply from Shirley, Home Manager at Holcroft Grange

We are delighted to hear that your mother is enjoying the activities and support at Holcroft. We are committed to maintaining a vibrant atmosphere with a wide range of activities, and we really appreciate you taking the time to provide this feedback.

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Review from P C (Son of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are always lots of activities going on for the residents. The staff are always friendly, helpful, always trying to go the extra mile and try to make it a home from home. There always seems to be a lot of love to go around. Whenever we visit it always seems to have a family atmosphere whatever
time of day we go. It is also very clean and doesn't have any nasty smells. My mother was never happy to leave her home but now seems very happy in her new home, she has been at the home for quite a few years now.
Reply from Shirley Paton, Home Manager at Holcroft Grange

What a lovely review! Thank you so much for taking the time to provide this feedback. Our team will be delighted to know that your mother is so happy here. They really do make an effort to keep activities varied and engaging, and to ensure a loving, homely atmosphere at Holcroft. It's great to hear that this has been your family's experience.

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Review from Bryan K (Cousin of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin is very settled and we are very happy with every aspect of the home.
Reply from Shirley Paton, Home Manager at Holcroft Grange

We are delighted to hear that your cousin is settled and happy at Holcroft Grange. Thank you so much for taking the time to post this feedback, which means a great deal to our team.

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Review from Brenda C (Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived in this home 9 years and I find it is really well run.
Reply from Shirley Paton, Home Manager at Holcroft Grange

Thank you very much for this lovely feedback. Our activities co-ordinator works really hard to ensure an excellent range of things to get involved in, and we know this makes a real difference. I will ensure your feedback gets passed on to the team, and we are delighted to hear that you feel happy and secure at Holcroft.

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Review from Kathryn in Glasgow (Niece of Resident) published on 2 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt spent the last eighteen months of her life at Holcroft and absolutely loved her time there. She regularly said it was like living in Buckingham Palace!
The staff were absolutely marvellous with her, and all the residents, they always had time to stop and chat with her and us the relatives
when we visited or phoned. Nothing was ever too much trouble. The activities organised for them were exceptional, very varied to suit all tastes and abilities.
When my aunt was unwell in the last few weeks of her life the staff were extremely attentive and caring which meant a lot to us, her family, as we all live a long way away and were unable to be there at times.
It's the staff that make a place not the physical building and the staff at Holcroft are very special.
I would recommend this home to anybody who is thinking of moving out of their own home.
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Review from Ann (Daughter of Resident) published on 29 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Holcroft Grange on 1st September 2015. He had had frequent falls and injuries and was becoming increasingly frail and unwell. Since moving into Holcroft Grange he has improved considerably and now looks better than he has for years. Despite frequently saying he didn't want to go into
a care home, he has settled in really well and is very very happy. He often phones us up excited about what has been happening and events that have taken place.
Every time dad phones, he tells us in great detail about the meals he has enjoyed. He says the food is fantastic and he has put on half a stone since admission.
I am a community RGN and visit a lot of care homes . I think Holcroft Grange is outstanding. There is a lovely atmosphere and the care given to the residents is exceptional.
I am so grateful to all the staff and it is so wonderful to know that my dear old dad is living in such a lovely place.
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Review from Chris D (Relative of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed with the home. It is a lively home, very welcoming. The staff are personable and also willing to help at all times. It is clean and light and friendly.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Holcroft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Holcroft Grange is calculated as follows: ( (92 Excellents x 5) + (27 Goods x 4) ) ÷ 119 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holcroft Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Katrina

Katrina Darbyshire

Job Title: Home Manager Joined: 2019

Katrina worked for Minster Care Group for four years before starting as a care assistant and working hard at university to rise through the ranks to senior care assistant and Deputy manager. Katrina finally became a registered manager at Holcroft Grange in 2019.


Katrina leads a fantastic team of healthcare professionals, ensuring the highest standards of care. Katrina conducts regular audits, provides training, and implements preventive measures to keep everyone safe and healthy.


With her leadership, the team is committed to providing exceptional care to all residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holcroft Grange to verify any information. View our terms and conditions. Holcroft Grange has an Enhanced Service - more info.