Amphion View

17/19 Avenue Road, Wheatley, Doncaster DN2 4AQ

Owner: Amphion View Ltd

Person in charge: Jim Thomson (General Manager)

Local Authority / Social Services: Doncaster Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Single Rooms: 35

Rooms with ensuite WC: 35

Facilities & Services: Day Care • Sheltered Housing • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Amphion View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Amphion View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Amphion View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.892 for Amphion View is calculated as follows: ( (83 Excellents x 5) + (10 Goods x 4) ) ÷ 93 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Amphion View is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Amphion View has a Review Score of 9.6 (9.606) from 8 Reviews


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amphion View?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amphion View

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The staff are fantastic at this home. Nothing is too much trouble. All staff very friendly, helpful and professional.
My father was in the home for 6 months prior to his death. The care, compassion and overall everything was fabulous. The atmosphere is one of warmth and family.
After my father's passing, my aunt moved into Amphion View and again the care and compassion shown was outstanding. She recently passed too. I have a lot of respect for everyone at Amphion View.

How likely would you be to recommend Amphion View? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

All staff at the care home were very caring towards mum during her lengthy stay, they interacted really well with her, and formed a nice supportive relationship with mum. Whenever I visited, the staff were always extremely helpful, and regardless of the demanding role they have, there was always room for an approachable smile. During the last few days before mum passed away, the staff and management were little short of fantastic, very professional and caring. Nothing was too much trouble, they really did make things a little easier for the family at a difficult time.

How likely would you be to recommend Amphion View? Extremely Likely

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Average Rating:   4.9 out of 5

Nigel Best, General Manager at Amphion View responded to this review on 20 Mar 2018:

Thank you so much for taking the time to leave such a lovely review.

My auntie was a resident in this care home for just over a year.
We were able to take a few furniture items and pictures to hang on the walls which really helped her settle in.
The staff and management were very good, nothing was too much trouble.
The communication from the staff with any information that we needed to know was excellent. This gave us a lot of confidence in the care home.
Being able to visit at any time was a big help.
Thank you to all the staff of Amphion View Care Home for caring for our auntie.

How likely would you be to recommend Amphion View? Extremely Likely

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Average Rating:   5 out of 5

Thanks to all the care team at Amphion View for their care and kindness. They made my father's stay as comfortable and settling as possible.

How likely would you be to recommend Amphion View? Extremely Likely

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Average Rating:   4.7 out of 5

Amphion View provided excellent care for my uncle over 18 months.
The care and attention to detail were outstanding, showing respect throughout.
The comforting touches, respect and dignity and caring words and thought shown throughout this time there were second to none.
My uncle was placed on end of care and passed away in the home.
The communication with me was excellent and he was in great hands at this very difficult time.
Thank you.

How likely would you be to recommend Amphion View? Extremely Likely

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Average Rating:   4.8 out of 5

My wife has been a resident in Amphion View for about 3 and a half years now and I've seen the different levels of support she has received as her condition has deteriorated. Nothing is too much trouble for the staff and I can't thank them enough for the care they give to my wife. I visit most days and am always made to feel welcome which is a great comfort.

How likely would you be to recommend Amphion View? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was at this care home for approx 21/2 years. She received first class care even though she was a difficult resident and could sometimes be aggressive and stubborn. I have always witnessed the staff deal with residents in a dignified and respectful manner providing 1st class care for my mother right to the end.

How likely would you be to recommend Amphion View? Extremely Likely

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Average Rating:   5 out of 5

All staff are friendly, very helpful and make you feel at home. They are very caring to my mum. The manager's door is always open if you just need to talk. Nothing is too much trouble for them. We are very pleased with our mum's care.

How likely would you be to recommend Amphion View? Extremely Likely

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Average Rating:   5 out of 5

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