Positive Step

On behalf of me and my sister, a big thank you to everyone at Positive Steps. Well done!

My mum, who suffers from Alzheimer's, was referred to Postive Step after a hospital stay following a fall. She received kind, patient and attentive care from the staff, who were flexible about our visits given we weren't local. The staff to resident ratios were such that residents received the personal input and stimulation they required. The facility was very clean and well kept and Mum's room was spacious and comfortable. The involvement of Positive Step's social worker, care staff and other health professionals really helped us to decide on the next best step for Mum's care. Mum's stay, just over a month, at Positive Step was good for her and our family, as it gave us the time and professional input to decide on and organise her future care. If your family member is referred to this facility, my experience is that they will be very well looked after.

I would like to thank everyone concerned for their efforts and care and kindness that I witnessed here .

The surroundings were plain but clean. The staff were great and supportive. The Christmas party was fabulous (before the D and V). I would have preferred extended visiting hours on Christmas day, but that is a small thing.

My mum was in a hospital for a few weeks and was going downhill rapidly. She had had a fall and as she has dementia was very confused. She went into Positive Steps just before Christmas and we were all very worried. She was going to be assessed to see if she needed to go in a full-time care home. The nurses and carers were all lovely and happy to talk with family and to reassure my mum who was very tearful but after a few weeks she came on leaps and bounds and made lots of lovely friends. After six weeks she was returned to her home as the team thought she would be able to cope. She is still doing great although she is lonely on her own and I think the residential environment suited her and wouldn't be upset for her if she went in a full-time home in the future.

The staff and carers at this unit are extremely professional and genuinely care about the patients which is exactly what is needed for our loved ones. I cannot thank them enough for the care we have received both for our loved one and ourselves. They keep us informed as much as possible as visitors as well as providing a high standard of care in the day to day running of the home. I just wish the NHS could provide them with more staff as they are working flat out and have so much paperwork to complete it is almost asking the impossible of them to do the job they are doing but I would highly recommend this home to anyone! Thank you for everything.