Rose House

Rose Grove, Armthorpe, Doncaster DN3 3AJ

Rose House is part of the Runwood Homes portfolio, a expanding provider that is committed to quality provision and makes the most of extensive expertise to achieve a person-centred approach.

Staff teams are highly skilled and motivated, while being able to tailor care for a number of nursing needs, including dementia, respite and day care.

The home has strong local links and takes pride in its reputation.

Group: Runwood Homes Ltd

Person in charge: Pamela Castle (Manager)

Local Authority / Social Services: Doncaster Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Own Furniture if required

Latest Care Quality Commission* Report on Rose House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Rose House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Rose House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for Rose House is calculated as follows: ( (326 Excellents x 5) + (105 Goods x 4) + (26 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 465 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rose House is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Rose House has a Review Score of 9.6 (9.611) from 39 Reviews


Average Ratings

  • Excellent
    28
  • Good
    9
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rose House?

  • Extremely LIKELY
    33
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Rose House

  • Daughter of Resident/Service User
    19
  • Son of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • more

Staff are always friendly and welcoming. Mum is very happy, settled and safe. She is very well looked after.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.6 out of 5

We had a lovely afternoon tea with my nan for Mothering Sunday. Care staff at Rose House are cheerful and accommodating. We are reassured that nan is well looked after which allows us to spend quality time with nan.

How likely would you be to recommend Rose House? Likely

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Average Rating:   4.3 out of 5

I am more than happy with Mum's care at Rose House. She is happy and is well looked after. The staff are all lovely. No complaints.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.9 out of 5

Had a lovely afternoon high tea for Mother's Day. Food and staff extremely lovely.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   5 out of 5

Today we came to Rose House for afternoon tea with my mum. It was absolutely beautiful, the tables set with flowers on just like a posh restaurant. All the girls had their aprons on and kept coming round to make sure everything was okay and if we had all we wanted. A big thank you to all the staff for an amazing afternoon, exceptional just like all the other events we come to. Looking forward to Easter. Thank you once again.

How likely would you be to recommend Rose House? Extremely Unlikely

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Average Rating:   5 out of 5

The Mothering Sunday afternoon tea had a lovely atmosphere. All the residents were happy and it gave the families a chance to have some inclusive time with loved ones. The staff were dedicated and constantly checking everyone was okay. The food was brilliant and they catered to everyone's needs. My favourite thing about the care home is that the staff take time to get to know their residents so they feel comfortable and secure in the environment.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.4 out of 5

Rose House is a very homely care home with several lounges for the residents, all set out as their personal home would have been. The staff are all very friendly and very caring with the residents. Great effort was made at Christmas with decorations etc. A coffee morning held today was enjoyed by many fo the residents. Having looked around other care homes, this one stood out from the rest.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   5 out of 5

Rose House is a very homely and warm place and my mother is very happy there. It is very clean at all times, al the areas. The food is of a very high standard. The staff are just lovely, right down tot he cleaners. Very helpful. If you have a problem, very respectful and caring to the residents. I would, without a doubt, recommend Rose house to any family who needs a care home.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.9 out of 5

Runwood has increased the number of residential rooms. More rooms, more profit. But this increase in residents plus visiting family has increased pressure on toilets and there is always a queue.

The conservatory, a place where one could have time with their family is now used as an overspill dining room. There is nowhere to have special time with loved ones.

How likely would you be to recommend Rose House? Neither Unlikely or Likely

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Average Rating:   3.2 out of 5

The staff were very welcoming and helpful to my mother and myself when she went into the home in June 2017. My mother always praises the staff and food. There is a very friendly atmosphere and the staff are very kind and considerate. They are aware of her mood and always make time to chat with her which is good. I feel that some activities within would be a benefit. The staff I think would like this but staffing levels don't allow them time for this. An activities manager would be great. Mother is happy and feels safe.

How likely would you be to recommend Rose House? Likely

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Average Rating:   4 out of 5

Staff very good, always willing to help.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.7 out of 5

Rose House has been an absolute godsend for our family. Our mum is finally happy and settled, something which she hadn't been for a long time, while we tried to look after her at home with dementia.
The staff are wonderful, so caring and the atmosphere in the home is peaceful and happy. Thank you, to them all for giving us the chance to know mum is cared for in the same way we would care for her.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.9 out of 5

Each and every one of the staff, without exception, are so wonderful with my mum. They have a good knowledge of her ever demanding needs and address them timely, kindly and with great care, showing lots of respect for her dignity. They do this whilst under a lot of stress and pressures of the job and the other residents, who have equal or demanding needs.
Sadly the owners of Runwood Homes have not fulfilled their promise to put in extra staff dedicated to stimulating and entertaining the residents.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.1 out of 5

My father has been in Rose House for 18months now and as a family, we are extremely pleased and happy with his care.

His overall personality has improved and also his medical needs. He is very happy in Rose House

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   5 out of 5

Always welcomed by staff on duty. Always very caring towards residents.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.5 out of 5

Friendly, welcoming environment. Residents are well cared for by knowledgeable staff.
Plenty of activities, staff go above and beyond to make relatives feel included.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.3 out of 5

My mum asked me to compliment the lady who works in the office. In mums words, "she is a lovely and very helpful and always has a smile and a hello. Nothing is too much trouble. She organises my hair being cut and my feet done. This place wouldn't be run without her".
High praise indeed from my 90 year old mum, who just wanted her thoughts noted.
The lady in the office is a credit to your company and I would like to add my thanks for her thoughtful care of my mother you are a star.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.1 out of 5

My grandma has been at Rose House since November and has settled in really well. Her room is lovely and she says the food is really nice. It is a really welcoming home and I feel very comfortable when visiting.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.6 out of 5

Very pleased with care.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the care at the home. The staff are very approachable.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   5 out of 5

A really friendly environment that has changed little over the past 7 years that my mother has been a resident. Very kind, caring and professional staff who always work hard at giving the residents the best care possible. Well done, and thank you!

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.8 out of 5

This was my first time at a Chrsitmas party in Rose House and it was a very pleasant evening, the care and attention given to detail both for residents and non-residents was second to none. The singer engaged all the residents in the sing-along and it was so nice to see the smiles on their faces and the food was top class.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.8 out of 5

We chose this care home for my mother because of the caring and supportive staff, the pleasant, purpose-built surroundings and the cleanliness and warm atmosphere. She has now been there for several months and we are still highly satisfied with our choice after seeing more than a dozen homes for people with Alzheimer's.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.9 out of 5

My mum has now been at Rose House for 8 months. She is treated with kindness and respect. Helped where necessary but left to be independent wherever possible. She is well cared for and looked after. I am now able to go on holiday with peace of mind, knowing she is safe and looked after. She is no longer worried about the 12 hours at night and being alone. She feels secure and safe. We are both delighted now we have come to terms with the situation.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.3 out of 5

Ambience of staff is first class, aunty has issues with locked doors in corridors gives her a feeling of "Being in Jail". I understand the locked doors, which restrict residents movement and to restrict access to stairs. Surely removing these doors, thus giving residents more freedom and placing restrictions at the top of the stairs would be better. Aunty has stressed she will not stay.

How likely would you be to recommend Rose House? Neither Unlikely or Likely

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Average Rating:   4 out of 5

My father has only been at Rose House for three weeks. We have felt very welcome from day one. All staff are very pleasant and approachable. The facilities are excellent, very clean and well decorated. The staff are very attentive to all residents. We have only had the one opportunity to attend and activities evening which we all enjoyed and look forward to the next one.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   5 out of 5

Came for open day and pea pie and supper absolutely BRILL. Had a vocalist who was very good, engaging with residents and staff. I would find it difficult to pick out one member of staff for praise. All excellent!!

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.6 out of 5

We are extremely happy with the care and support that my mum receives, she was very unhappy at home and didn't like being on her own. Since coming to Rose House she is so happy, always laughing which is lovely to see. As long as mum is happy that makes us happy. All carers/staff are always pleasant and can't do enough for mum.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.7 out of 5

My mother is very settled and happy in Rose House. Staff are very helpful and caring. Residents are treated with care and respect at all times. Accommodation is clean and comfortable.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   5 out of 5

This home has been excellent for my mother-in-law. We cannot believe the change in her. She is always happy when we visit. The care and friendships she has made is invaluable at this time in her life. The staff are always very accommodating and very helpful.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.8 out of 5

My grandma has been at Rose House for five months. She is the happiest she has been for years. All the staff are friendly and helpful. Staff are very patient with all residents and have all their best interests at heart, they can never do enough for them. My grandma is always well presented, clean and smart.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.5 out of 5

Rose House is a delight all the staff are lovely and whilst the home is not the most modern it is the most homely, nothing is too much trouble and all the guests are always clean and tidy. The mother's day tea was nice, with cream teas and set in the conservatory, very "proper".

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been a resident at Rose house for the last 8 years!
Rose House is now run by 'Runwood Homes' along with the rest of the care homes administered by Doncaster M B C.
We really did not know what to expect, we had previously been VERY happy with the care my mum was given, great staff, food and accommodation.
The transition as far as my mums care is concerned has been flawless, with most of staff remaining in post.

I decided to place this particular review after visiting mum on 6th March this year, Mothers Day' we were invited for 'High Tea'.
Rose House now have a 'Cake Room' a very pleasant area (in fact 3 adjoining small rooms) with Tea and Coffee making facilities and CAKES/BUNS etc available for a donation (all made at Rose House) and all as good if not better than you would get in any posh tea room, because mum has difficulty eating now they had even made her a fancy 'cup cake' using mousse and topped with cream, it must have been good as it disappeared fast!!

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has always enjoyed previous stays at Rose House on rehabilitation and was very happy when she made the decision to become a full time permanent resident in Rose House. In the opinion of all of the family she is much happier in herself and is a lot more positive in attitude compared to feeling depressed in her own home living alone which was an opinion her doctors had great concerns about.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   5 out of 5

Absolutely wonderful place, light airy, smells clean and fresh and the staff are so lovely, kind, caring and respectful. My mum has been here less than a month and seems a good 20 years younger! Thank you all so much. The tea room is a great idea!

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   5 out of 5

Mum is very happy here, we cannot praise the staff enough for the care they give. Lovely friendly place.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.9 out of 5

The care home is a warm and friendly place. Was going to be closed down by Doncaster Council, was taken over by Runwood Homes 1st September 2015.
Needs now to be updated, redecorated, need fresh input, more activities. Hopefully this will happen in the future.
I think we expect more from and better care homes as people are living longer with dementia so spending more time in a care homes.

How likely would you be to recommend Rose House? Likely

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Average Rating:   3.4 out of 5

Rose House is a very well run care home.
The staff are polite and helpful. The only fault I can find is that there is not enough activities to stimulate residents, but I am informed that this is going to be dealt with. Since my Mum arrived, 6 weeks ago, she has nothing but praise for the staff.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.8 out of 5

To date all seems to be going well since the takeover. Standards are/seem to be as previous very good. Staff are friendly and helpful. The home seems much more sociable and interesting since the recent influx of people. I can not really think of any useful, constructive criticism.

How likely would you be to recommend Rose House? Extremely Likely

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Average Rating:   4.3 out of 5

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rose House