Darnall View

The manager and all her staff have been excellent since day one. They have been very welcoming and helpful to dad, and us as his family. The staff are friendly and very skilled at what they do. Despite working in difficult circumstances (e.g Covid) and with residents with varying special needs, the staff are professional at what they do. The home is well managed and the staff really do care. My dad likes it so much that he wants to stay permanently. We have real peace of mind knowing our dad is in safe hands.

However, the chaotic billing process we had regarding my father-in-law's fees was questionable? Hermes Care really needs to review how their financial department deals with fees.

All the staff, in my opinion, have gone above and beyond in taking care of my dad. We are in no doubt that dad was loved by every one of the carers and we would not hesitate in recommending this care home to anyone.

After my grandad had a fall and nobody was around to look after my Nannan, I had to look for emergency care, and Darnell View took my Nannan in, it was so easy and stress-free. My Nannan really enjoyed her stay, and when coming to collect her, she didn’t want to return home. She says she never stopped laughing from the day she went in, to the day she left. My Nannan has Alzheimer's and can show very challenging behaviour, but I think because she was so comfortable at Darnell View, she never had any problems. The staff are lovely and can’t do enough for you. I can’t recommend Darnell View enough, my nan now has 28 days respite a year, and she will definitely be returning, and I’m sure she’s looking forward to it as well. Thank you so much for being there when I needed you the most to take care of my Nannan.

Dad has enjoyed his stay at Darnall View because he would have been in the house on his own otherwise, and the company was great for him. Staff and management treated him very well and apparently he didn't want to come home. Very pleased.

My late brother resided in Darnell View almost 3 years, he passed away in hospital on May 22nd, we and he was extremely happy as he was in a safe, secure, caring and friendly environment. Everyone there was like his extended family and we were always made to feel very welcome. Many events celebrating birthdays, Christmas etc with lovely buffets, drinks and entertainment were provided and were enjoyed by all I would recommend Darnell View to anyone knowing it is an exceptional excellent place to obtain from staff and carers every need for people unable to cope living alone anymore.

The staff at Darnall View are extremely caring individuals who perform their task efficiently. The food is of a very varied and wholesome menu. The home, including residents' rooms, is always kept spotlessly clean. Activities are provided, including trips to various places. My dad has been very happy in this home and I would definitely recommend it to anyone. My personal thanks to all for their hard work.

From my first visit when I was looking for a place for my mum, I was immediately taken by the warm and friendly atmosphere by both the residents and staff. I know Mum is being well looked after and will continue to do so during these difficult times. Staff keep me up to date with any significant news and am happy with the care she is receiving.

Both my parents are residents of Darnall View. The staff are brilliant and treat them like their own family. Nothing is too much for them. They keep you informed of what is happening and are always approachable. This has been particularly the case during the unprecedented circumstances we find ourselves in. Highly recommended.

My mum was only a resident for a few months before her death in April (not COVID-19 related). During that time she was very well looked after. She was always kept clean, well-fed and treated with respect by all the excellent caring staff, catering, cleaning and management included. Would highly recommend this care home.

Once again I cannot praise the staff enough for their role in caring for my dad and others in this trying time.

We are very happy to have Mum in Darnall View, we actually feel very lucky.

My Mum lived at Darnall View for the last 3 years of her life: she passed away 1 year ago. She was very happy there and I cannot praise the staff highly enough. She was provided with everything she needed and more. They even offered to nurse her until the end, but she was too poorly to leave the hospital. I often think about the staff and residents at Darnall View and hope they are all well and staying safe through this crisis.

We have found staff, on the whole, to be kind and caring towards Mum. Mum most times we visit is quite settled. She still seems to be able to laugh and have fun, which is the Mum we remember. She sometimes tells me strange things that other patients have done to her such as kicking etc. I just assume that is the illness progressing so I just tell her they are perhaps having a very bad day and they don't know what they are doing.

My partner had been at Darnall View for eight months. The home has a real warmth to it with friendly and helpful staff and management. Nothing was too much trouble and they always found the time to talk and discuss any problems. Every patient was treated with the utmost care and I saw a lot of contentment in other residents. Such a friendly team of employees.

The staff are always friendly and willing to help. There is a good standard of care, it is very clean with lovely bedrooms, good food and cups of tea.

It is a very welcoming place with a homely atmosphere. Mum seems very happy and content.

The manager and her team provide the ultimate care. My mum would never mix with other residents in previous homes but at Darnall View, she is very settled and socialises with other residents that also seem happy and settled too.

The management and staff at Darnell View were excellent throughout the time my father was with them. They were professional in their duties, always demonstrated empathy and treated my father with dignity and respect. The food was excellent. I strongly recommend this venue.

I could not ask for better care givers than the staff at Darnall View. Every request, no matter how small, is acted upon without hesitation. All members of staff working there carry out their role in such a professional and considerate way. They are so respectful at all times of the needs of the residents and make all visitors feel welcome.