Care Homes Owned by Hermes Care

Thank you for your kind and thoughtful feedback. We are delighted to hear that your father is settling in well and that you and your family feel reassured by the care and support provided. Your appreciation means a great deal to our team, and we remain committed to ensuring his comfort, dignity, and recovery throughout his stay.

Thank you for your very kind review .We love to read your positive feed back and I will share this with the staff team

Thank you for your kind words. It is much appreciated and i have fed back to our wonderful staff.

Thank you so much for your lovely words. It was a privilege to care for your dad, and we're truly grateful for your trust and support.

Thank you for your kind words positive feedback from our families is very important to the team

Thank you such much for your kind words. It brings us great joy that not only are we looking after our residents well but also their visitors who are very important to our residents.

We hope your mum has settled well into her new care environment. Her deteriorating health was reported to professionals and yourself, with hospital admissions made under GP or paramedic direction. Her black eye, caused by a fall from bed, was reported immediately, and preventative measures were successfully implemented. Her weight loss, monitored due to a BMI over 30, was discussed with her GP, dietitian, and SALT team as potentially linked to underlying conditions. Her care has never been neglected. The equipment used was an insitu sling, not a harness, assessed by staff and specialists. The hospital pack accurately reflected her care needs and included photos showing skin improvement. She has no bed sores, and documentation shows regular care and staff interaction. We believe the care plan is accurate and transparent. We regret the breakdown in trust and wish your mum continued good health.

Thank you so much for your kind and thoughtful words. We're truly grateful for your trust and are honoured to have cared for your mother. Your support means a great deal to all of us at Darnall Grange.

Thank you very much for taking the time to give us such positive feedback. We are happy that your mum is settled here with us at White Rose :)

Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.

Dear Susan, thank you for taking the time to leave us a review on this page. As you are aware, we know of your dissatisfaction having spoken to you about it and have applied all due measures to try to resolve this for you.I have also spoken with all staff members present on her admission day, and they confirmed that she was not wearing glasses when they saw her. Additionally, the first photograph taken of her for our records shows that she was not wearing glasses. Although we understand your concern and recall seeing her wearing her glasses during a visit to your home, our subsequent, more thorough searches of the premises have not yielded any results. While we acknowledge your belief that she would not be without her glasses, we were unable to locate them despite diligent efforts. We understand this situation may be frustrating, and I sincerely apologize for the inconvenience caused on behalf of the company.