






Ackroyd House comes from the respected portfolio of Hermes Care, employing qualified carers and implementing innovative care products to help those with care needs achieve an empowered lifestyle.
In the Home, Ackroyd has 20 single rooms, 18 en-suite rooms with a toilet, and 12 en-suite rooms with a toilet and a wet room. Ackroyd is also equipped with assisted bathing and nurse call systems.
Carers treat each service user as an individual...
Care Provided by Ackroyd Clinic
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All our fees are assessed on need. The figures quoted are an approximate range., please discuss your requirements with our Registered Manager who will provide an accurate figure based on the needs assessed.
The price(s) shown are provided by the care home. Contact Ackroyd Clinic for full pricing details and T&Cs.
Contact Ackroyd Clinic to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hermes Care
- Private Owned
Person in charge
- Paulo Barbosa(Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 100
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (12)
Visiting
- All visitors will be between 10:00 am and 19:00 am, avoiding mealtimes, Lunchtime: 12:00 pm to 13:00 pm and Teatime: 16:00pm to 17:00pm. There is an exception for all that are on End of Life Care, they can be visited at any time. (These visiting times may change in case of any outbreak eg COVID-19, D&V, etc)
Parking
- Ackroyd House has private car park they can use on visiting Ackroyd. However Ackroyd will not take any responsibility for any damage on the vehicles parked at Ackroyd car park.
Ackroyd Clinic Reviews (54)
Ackroyd Clinic has a Review Score of 9.6 (9.587) out of 10, based on 19 reviews in the last 2 years.
Over all time Ackroyd Clinic has 54 reviews.
The team treats every resident with dignity, respect, and warmth, creating an environment that truly feels like home. It is clear that all staff go above and beyond.
Communication with our family has always been excellent, giving us reassurance and peace of mind, 24/7.The home is welcoming, clean, and full of friendly faces - we couldn't have asked for a more caring & genuine team to care for my mum.
We are incredibly grateful for the care, patience, and compassion shown to our loved one. Knowing that she was safe and cared for during her time there meant more than anything.
Thank you to everyone at the care home for the outstanding care provided during my mum's time at Ackroyd House. Thank you so much to everyone. +
Thank you so much for taking the time to share your experience with us. Your kind words deeply touch us, and we are grateful for the opportunity to have cared for your mum at Ackroyd House. It warms our hearts that our dedicated team provided personalised care and attention to your mum. We...
He loves the food! Lovely home cooked food.
Thank you Ackroyd x
We are truly pleased to hear that your father has settled well at Ackroyd House and that he is now feeling happier and more comfortable. It means a great deal to our entire team to know that the care, support and...
I am very happy with my husband who suffers with dementia and is in the later stafes, has settled in and is more relaxed than he has for a long time. The staff are amazing, caring and friendly and approachable, as are the management. No one wants to agree for their loved one to be taken into care and I don't think myself and my family could have found a better place for him to be.
Thank you very much for your kind words. It truly means a lot to our team to know that the care we provide makes a positive difference to your experience. We are committed to supporting our ladies and gentlemen with compassion, professionalism, and respect, and your feedback is greatly...
My father was cared for really well during his time at Ackroyd clinic. I would recommend this home to anyone looking for a care home for a loved one.
Thank you so much for such a lovely review especially at this difficult time. The lovely comments will be passed on to all the dedicated staff we have working at Ackroyd House. We are very happy and pleased we met all your expectations as a care home in looking after your lovely Dad
During mum's time at Ackroyd I always felt happy with, and had confidence in, their very capable, caring staff.
Thank you so much for such a lovely review especially at this difficult time. The lovely comments will be passed on to all the dedicated staff we have working at Ackroyd House. We are very happy and pleased we met all your expectations as a care home in looking after your lovely mum.
For the duration of my mother's stay in Akroyd House, she has been looked after to a very high standard. All staff and management have cared for her and treated her with respect. My mum sadly passed away on 11th September, and she was treated with dignity. Management and staff talked me through her passing. They were fantastic with me. I can't thank them enough for everything.
Thank you for the lovely review Anita, your kind words have been passed on to all the staff.
My mother-in-law was discharged from hospital directly to Ackroyd Clinic for palliative care at the beginning of July. The family have been amazed by the level of care she's been receiving by all the staff. My mother-in-law cannot get out of bed, so is totally dependent. All her needs have been cared for from all the professional, friendly staff.
During my auntie's stay at Ackroyd, the staff were caring, respectful, fun and friendly and made her feel at home. She felt safe. Her clothes were washed and ironed, her room was kept very clean, as was the rest of the home. Loved having her hair done. The food was excellent and had good choices. She really enjoyed the concerts, pantomimes, games, sing-alongs and afternoon teas, which made her feel part of a family and made good friends. Thank you to all of you at Ackroyd.
Mum had been self funding for a year until we lost trust for her & had to move her. She has dementia and wheelchair bound but she had a nasty Black eye, 2 more utis and a chest infection in the past few months. She had lost over 8kg of weight and basically was ignored and treated with no dignity. Marevto sit in a heavy harness while in her wheelchair and electric material chair. I asked repeatedly to loosen the tight straps and when she left on Tuesday she had wounds on the top of both legs. Mum has a needless hospital visit to A&E and nothing wrong with her and they checked everything even after a CT scan. We then found the huge mistakes and photographs of her very sore bottom and mistakes with her medical history & we were not informed of any of this. Therefore as soon as we were aware and retained the report we made quick steps to move mum asap. We got excuses and I went to see mum and she was laid in bed with only a tight sanitary pad on her and nothing to protect her dignity. Bad!
We hope your mum has settled well into her new care environment. Her deteriorating health was reported to professionals and yourself, with hospital admissions made under GP or paramedic direction. Her black eye, caused by a fall from bed, was reported immediately, and preventative measures were...
The home has a wonderful atmosphere, the staff are very kind and friendly and will help in any way they can. The care is excellent. Also, the entertainment is very good. My husband enjoys doing little quizzes to help him use his mind and the food is delicious. And plenty of it.
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards
My Mum was a resident for the last year of her life. I'm in awe of anyone that works in this profession, but the staff here were all so compassionate, kind, caring and patient, Mum was always clean, well fed and always had a supply of different food and drinks especially cake or icecream! Her room was always emaculate and her clothes were washed and ironed daily, But also everybody was so welcoming of us too at every visit we was welcomed with a smile an update and a laugh. Mum never joined in the activities as she was bedbound and didn't want to (her choice) which was a shame because everyone looked so happy at the events and games and parties. There's always something to celebrate at Acroyd and so much effort goes into it. Even at the end the support and care both Mum and we received was second to non, As a family we thank each and everyone of you
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.
Throughout her stay, the team demonstrated remarkable kindness and professionalism. They were attentive to her needs, always ready with a warm smile and a reassuring word. Their dedication to providing high-quality care was evident in every interaction.
In her final days, the staff's support was invaluable. They managed her care with sensitivity and grace, allowing her to pass peacefully and with dignity. We are deeply grateful for the compassion and respect shown to her during this difficult time.
Thank you, Ackroyd Clinic, for making her final days as comfortable and serene as possible. Your care and kindness will always be remembered.
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.
My dad was admitted to Ackroyd for palliative care. He lived his last 5 weeks in comfort and being well looked after by the staff. Thank you to the team at Ackroyd for taking great care of him. No ratings for activities or value for money as they weren't appropriate.
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.
My mum was a bit frightened at first going into a nursing home, after all the bad things people say about them.
My mum gave it a try and her fear turned into fun and laughter.
The staff here made my mum's final 4 months happy. My mum formed good friendships with the staff, the staff loved her.
The care my mum received from this nursing home was brilliant. I can't thank them enough.
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.
They have been so caring and kind to Mum as she had been there about 2 years, she became one of the family.
Her needs were cared for in a dignified way, she was clean, settled and safe. Mum loved the food which was provided which was a very high standard, she was always clean, dressed, hair done and always looked so comfortable when we visited. Nothing was too much for all the staff, they took the time to talk to you about Mum and it was lovely to see them as it was to see Mum. When mum passed away everyone was so respectful and so kind.
A big thank you to all staff and management who kept us informed along the way with Mum's care and were so kind. Thanks all.
We have nothing but praise and thanks for all the staff and agency workers who helped in so many ways to look after her and ensure she was comfortable.
Without their dedication and care, I'm sure she would not have continued living for so long.
Our sincere thanks to you all from all the family.
Thank you.
I am more than happy to review Ackroyd Clinic. Regarding patient-centred care I would rate excellent. The staff do regular reviews with family around Mum's overall care and go beyond to facilitate all her needs. Mum is no longer able to make choices so have developed a plan around what Mum would have wanted to wear, eat and spiritually believed. The staff are all so kind to Mum and her family, nothing is too much for them to do. All managers have been accessible and very attentive.
Thank you for your kind words, it's much appreciated, I will pass your thoughts onto the staff.
The staff looked after my mother very well whilst she spent her time here. She had a lovely room with a garden view and they even put a birdhouse on her window as they knew she loved nature and animals. The food was lovely and she would always give the nurses (certain ones in particular) a smile.
My dad is in Ackroyd Clinic, the staff, agency workers and management go above and beyond to cater for my dad's needs it's like 1 big family. They all go that extra mile, there are so many good leaders working here from management all down to the cleaners etc.
Thank you very much for your kind words. Your feedback is very important to us, as we have a duty to care for all our ladies and gentlemen, ensuring their safety and well-being are maintained at high standards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ackroyd Clinic.
There are no upcoming events for Ackroyd Clinic.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ackroyd Clinic.
Accreditations
There are no accreditations posted yet for Ackroyd Clinic.
Meet the Team (3)

My name is Paulo Barbosa, and I am from Portugal. I have been in England since 2015 and I have been working at Ackroyd House since. I have always been passionate about helping people, and I found my calling in being a Nurse. Throughout my career, I have learned many valuable lessons that have shaped me into the leader I am today.
I started my career as a caregiver at Ackroyd to improve my language, so before I start working as a Nurse. As a nurse, I worked my way up the ranks and became a manager. Which has been a challenge and a learning curve. I have been the manager of Ackroyd since April 2022. There are many challenges to overcome, but with hard work, dedication, and Governance Team support, I am able to overcome these obstacles and create a safe and comfortable environment for the residents.
One of the most important things I have learned as a care home manager is the value of communication.Communication is key when managing a team of caregivers, as well as when dealing with the families of the residents. So, we try to make sure that everyone is on the same page, and I encourage open and honest communication. This has helped us to build trust and work together as a team.
Another important lesson I have learned is the importance of empathy. I always try to put myself in the shoes of the residents and their families and think about how I would want to be treated in their situation. This has helped me to create a welcoming and compassionate environment, where the residents feel valued and cared for.
Over the years, I have also learned the importance of staying up to date. I make sure that my staff is trained in the latest best practices. This has helped us to provide the best possible care to our residents and has also helped us to stay competitive in the industry.
Overall, being a care home manager has been a challenging but rewarding experience. I am proud of working for this family and the work we do, and I am grateful to be able to make a positive impact on the lives of the residents and their families. Ackroyd House is not a workplace it is a family home.
I like to think, “Yesterday is the past, tomorrow is the future and today is a gift, that’s why it calls present, so use your gift to be kind and spread kindness to others”.

My name is Monica Bujor, and I have been working in the care home industry for over 8 years. I started my career as a caregiver, and I quickly realized that I had a passion for helping people in need. Over time, I worked my way up to become a care home deputy manager, and it has been a challenging and rewarding experience.
As a care home deputy manager, I work closely with the manager to oversee the daily operations of the care home. This includes managing the staff, ensuring regulatory compliance, and providing the best possible care for the residents. I have learned many valuable lessons throughout my career, which have helped me to become a better leader and caregiver.
One of the most important lessons I have learned is the importance of teamwork. It takes a team of dedicated and compassionate caregivers to provide the best possible care for the residents. I work closely with the manager and the staff to create a positive and supportive work environment. This has helped us to build a strong and cohesive team, which is essential for providing high-quality care to our residents.
Another important lesson I have learned is the value of communication. As a deputy manager, I am responsible for communicating with the staff, the residents, and their families. Effective communication is key to building trust and creating a supportive environment for everyone involved. I always make sure that everyone is on the same page, and I encourage open and honest communication.
Over the years, I have also learned the importance of being adaptable. The care home industry is constantly changing, and we need to be able to adapt to new regulations, technologies, and best practices. I make sure that I stay up-to-date with the latest developments in the industry, and I encourage the staff to do the same. This has helped us to provide the best possible care for our residents, and to stay ahead of the competition.
Overall, being a care home deputy manager has been a challenging but rewarding experience. I am proud of the work we do, and I am grateful to be able to make a positive impact on the lives of our residents and their families. I look forward to continuing to learn and grow in this industry, and to helping even more people in the future.
I start working for Hermes Care Group in 2022, and was one of the best decisions taken, this company is like a big family. When I am not working, I love listening to music, reading, and long drives (in special on the seaside ??).If someone would ask me for words of encouragement for someone looking for the right care home, I would say: “Look for positive attitudes and happy people, a home where the feeling matters the most”.

My name is Susan Gibson, but I like to be called Sue. I have been working as an office administrator at Ackroyd House care home for over 4 years. I have always liked helping people, and working in the care industry previously has helped me in my job as an administrator as I understand what is required.
As an office administrator, I am responsible for managing the administrative functions of the care home. This includes handling paperwork, managing schedules, and payroll, and ensuring that the office runs smoothly.As an administrator, I am often the first point of contact for families and visitors. It is important to be friendly, and approachable, and to provide accurate information in a timely manner. I make sure that I am always available to answer questions and address concerns. This has helped to build trust and confidence among our residents and their families.
In a care home, things can change quickly, and it is important to be able to adapt to new situations. I make sure that I am always ready to take on new tasks and responsibilities.
Being an office administrator in a care home has been a rewarding experience. I am proud of the work we do, and I am grateful to be able to make a positive impact on the lives of our residents and their families. I look at the home as a family and enjoy my position within it.
Frequently Asked Questions about Ackroyd Clinic
What types of Care is Ackroyd Clinic registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ackroyd Clinic have?
There are 48 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Ackroyd Clinic?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ackroyd Clinic to the centre of Rotherham?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ackroyd Clinic to verify any information. View our terms and conditions. Ackroyd Clinic has an Enhanced Service -more info.