






Twelve Trees is an award-winning, family-owned care provider in the leafy residential neighborhood of Nether Edge in Sheffield. Whether at their Care Home or through their Home Care and Day Care services, they provide the highest standard of care tailored to the individual needs of the people they care for.
Twelve Trees is proud to be the recipient of two Great British Care Awards; 2018 Dignity In Care and; 2019 Palliative...
Care Provided by Twelve Trees Care Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All ensuite home, fees include all activities and outings.
The price(s) shown are provided by the care home. Contact Twelve Trees Care Ltd for full pricing details and T&Cs.
Contact Twelve Trees Care Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Twelve Trees Ltd
- Private Owned
Person in charge
- Nicola Smith (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 3
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (26)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- The home has an open door policy, visitors are very welcome
Parking
- Parking on site or on street.
Twelve Trees Care Ltd Reviews (32)
Twelve Trees Care Ltd has a Review Score of 9.6 (9.634) out of 10, based on 11 reviews in the last 2 years.
Over all time Twelve Trees Care Ltd has 32 reviews.
I cannot emphasise enough how warm the atmosphere is at Twelve Trees. Every member of staff I met when visiting Mum was so friendly and couldn't do enough; carers, cleaners, administrators - were all so approachable. The residents are full of confidence presumably partly because they know that they will receive kindness from whoever they encounter. Mum was in Twelve Trees for a month - as respite from a stay in hospital. She had delirium and was very anxious and agitated to begin with, including a couple of really combative episodes. The staff were absolutely amazing with her. They were so kind and so warm. By the time she left she felt she had made a lot of friends and would miss people. Her bedroom was lovely - with fantastic views. She was always in the company of others. She enjoyed the food and she enjoyed the autonomy that residents are given.
Twelve Trees provided excellent care for my father in his final years after he was unable to live independently at home due to dementia. All the staff dealt with my family in a respectful and dignified manner and were very welcoming every time I visited. I would like to offer particular praise to the management team who provided help, advice and reassurance whenever needed. The home is very clean with nice communal areas inside and out, meals are to a high standard and cooked on the premises. Regular activities are provided with a particular emphasis on day trips out to interesting places and families can see their loved ones enjoying themselves with photographic updates on social media.
My mum had a great stay for respite care, she came home full of the joys of spring. I cant thank the staff enough for looking after my mum while I had a break. She had a lovely day out at a tea dance, she couldn't wait to tell me all about it.
Twelve Trees staff care for my mum in a way she couldn't care for herself at home. Her general health has improved while being in Twelve Trees. They are all very caring, considerate, friendly and look after the residents extremely well. They take her out for day trips and she can sit in the garden as well as the indoor spaces. Nothing is a problem. There are no restrictions on visiting and I can take her out anytime I like. Meals are all cooked on the premises and are excellent. I would have no hesitation in recommending Twelve Trees Care Home.
Twelve Trees provided amazing care for both my grandma's so was a natural choice when mum needed more care than could be provided at home due to dementia deterioration. Mum hated the idea of care so we gently introduced her via the day care route and she attended once a week for several weeks and absolutely loved it! During this time the situation sadly further deteriorated at home despite best efforts and she moved into a permanent place last summer when things reached crisis point. It was the best decision ever. We were blown away with how well she settled and we absolutely loved seeing her on all the trips out for fish and chips, to town, other attractions. She was so well looked after and genuinely happy for the first time in a long time. She made friends and was involved with all the activities. As a family we cannot recommend Twelve Trees enough and honestly believe it is the best in Sheffield. Sadly mum is no longer with us but her last months were so happy.
My husband has Day Care on Tuesdays. The staff are very good, friendly and make him very welcome. The food is excellent and there is always something to do. He has been taken out on quite a few occasions. I think we are lucky to have found such excellent care.
I find the care compassionate and professional that my mother receives, with excellent communication between staff and relatives. The care home has a nice relaxed, homely atmosphere and all the staff are extremely kind and helpful.
From the start we were impressed by the home and senior staff. After attending for day care my wife fractured her hip and required 24-hour residential support. The natural choice was Twelve Trees - a decision which I have never regretted. The home and the staff always engender a cheerful, loving and caring environment. Guests are cared for with dignity and understanding - all personal needs are met. The home is fresh, clean and tidy - no unwanted, stale odours - and the garden is lovely and well kept. The catering is excellent with good choice of food and the rooms are meticulously, regularly and hygienically serviced. My wife now has little awareness of her surroundings but she accepts and responds to the facilities, routine and to the caring, sympathetic staff. She loves the entertainment provided (particularly the music) and enjoys trips out in the mini-van. I am able to see her every day and take her out for a drive. The home welcomes visitors at any time.
My wife has daycare Monday, Tuesday, Friday. I am only at Twelve Trees a few minutes each day. My wife cannot communicate so this review is based on what I observed whilst I'm here. The staff and management are all lovely, very efficient. The place is nice and clean. My wife enjoys spending time there. They feed her too much, if anything, as she has put on weight. I would recommend Twelve Trees to anyone looking for a care home.
My mother initially attended the daycare sessions at Twelve Trees, the experience for mum was really fulfilling and emotionally rewarding, trips out and numerous activities to occupy her. This then extended to Mum having to make the decision to move into Twelve Trees due to health reasons. It was a very stress-free move, all the staff and management were so reassuring and attentive during my mother's move. Twelve Trees staff are so friendly and really caring and sincere to the residents and family members too. Nothing is too much trouble. The atmosphere in Twelve Trees is so happy, homely and relaxing, staff are always interacting with the residents and making sure they are okay and they encourage residents to join in activities to their ability and helping them when needed. For me as a relative I can sleep at night content that Mum appears so happy, well cared for and Safe. I'm always given updates about my mum's health etc. Lastly the food is superb, good choice, cakes, buns homemade are lush.
A fantastic care home, well organised and run. The care staff are consistently excellent and treat residents with kindness and respect. Staffing levels are good and turnover of staff is unusual which is great for continuity of care. The medical care provided by the local GP practice is also excellent with weekly visits from a dedicated GP. We are very grateful for the care provided.
Mum moved into Twelve Trees in April 2021 and lived there until she died recently at 95. It very quickly became home to her and the staff and other residents her second family. Mum was encouraged to join in varied activities which she enjoyed. Even when mum was less able to join in she was still included in whatever capacity was suitable. She particularly loved the singers and in the last weeks, her face would still light up at a familiar tune.
The building and facilities at Twelve Trees are beautiful but what makes it special are the staff. From support staff and care staff to the office team/management. All warm, caring people who do an amazing job. Mum was always treated with kindness and respect. The staff know all the residents well which enables them to offer suitable care for each individual.
Thank you to all at Twelve Trees for providing such a lovely environment for mum to spend her last few years. We were able to carry on making special memories with mum during her time there.
The management team always oversaw his well-being and when needed had long heart-to-heart conversations with Dad, to help calm his anxieties.
The accommodation was lovely and kept clean and tidy throughout, with a lightness to the whole atmosphere in the building.
My dad liked to eat in his room, and this was not a problem, with food being brought to him to have on his table. The provision of food and drinks was excellent, with a choice always being offered. Also, my dad being an early-to-bed /early riser was left a snack in case he needed something at 5am.
The staff were also very supportive of me and my siblings, it did feel like we were all being cared for.
I highly recommend Twelve Trees as a Care Home.
I felt at its centre is just one big heart.
My father-in-law went into Twelve Trees Care Home last September - his choice, but quite an adjustment for him. The management and staff are exemplary and we cannot praise them enough. My father-in-law was quite a character and demanding at times and the staff were so understanding and managed this so tactfully. A few members of staff built up a special rapport with him - they know who they are! We thank them so much for their kindness. We could wholeheartedly recommend Twelve Trees to anyone looking for a care home. The staff are welcoming, well trained, kind and compassionate. The home is spotless thanks to the domestic staff, the food is excellent and the care is wonderful and genuine.
The staff were also very 'holistic' checking if we, as a family, were okay on some of Dad's 'bad days'. It was just the right approach. Every member of staff from domestics, carers, seniors and the management was amazing and fabulous with my dad. He wasn't a good mixer socially (although he was up until a few years ago) but they never stopped asking him to attend the social events. It appeared there were lots of activities and entertainers and lots of the other residents truly loved it all.
As a family, we don't want to mention the carers Dad had a special relationship with but you know who you are, and thank you from us all. The banter was great. We would recommend Twelve Trees to anyone.
Thank you, Anita, for taking the time to review our home, I will pass on your lovely comments to our team, best wishes to you and your family and thank you for allowing us to look after Dad.
The staff are incredible, genuine and wonderful people, I couldn't have wished for a better place for my mum to be.
We were always made to feel so welcome in this lovely, clean and happy home.
Initially, we were concerned that Mum wouldn't settle being in a new environment but she couldn't have been happier here.
The home has so many activities to keep everyone happy and we certainly enjoyed lots of them too.
Mum's room was lovely, always spotless and we were able to make it perfect with her own things.
Above everything else, the staff are amazing, they genuinely cared and had a real affection towards Mum and the other residents there.
I would have no hesitation in recommending Twelve Trees to anyone considering the need to have their loved one cared for in a home.
Twelve Trees cared for our mother for the last eight months of her life. They looked after her beautifully, she felt safe and secure, had a lovely room and enjoyed the garden when she was able to. As things got harder for her physically they did everything they could to make her comfortable. They helped us all when we needed them most, thank you. We wouldn’t hesitate to recommend Twelve Trees to anyone, their level of care is superb.
Twelve Trees is simply the best. All the staff genuinely care about the residents. As we were told when we selected this home for our Mum, it's her home, and they want her to feel comfortable there. Mum used to get up and breakfast late; she still can if she wishes. The concept of missing breakfast by being too late is unknown. There is a choice of food at every meal and it's all beautifully home-cooked. There are all sorts of entertainments for the residents, even during lockdown when the staff have had to be more inventive on how to keep the residents stimulated. They have done everything possible to ensure that everyone has access to their relatives, either in a covid safe temporary room in the garden or via video call. All this without losing their positive outlook and sunny personalities. It really is a home from home, and we're so happy that Mum is in such a lovely, caring environment where her every individual need is catered for. I can't recommend this care home highly enough.
Staff very kind and helpful to both my husband and our family during his respite care, and when my husband went into care permanently, they couldn't have been more helpful. In spite of Covid restrictions, special outside facilities have been provided for us to visit. I look forward to the day when restrictions are lifted, and we can visit 'properly'.
What impressed me so much during the early months was the ability of Twelve Trees staff to recognise the individual needs of Mum and the other residents. Mum certainly presented challenges, but the staff were so accommodating on spending 1-2-1 time with Mum and recognising some of her early difficulties in coming to terms with the transition she was going through.
A year on, and Twelve Trees is Mum's home, Mum had and still has such a love for life, and has the opportunity to go on trips to various places of interest that make her sparkle. Thank you, Twelve Trees.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Twelve Trees Care Ltd.
There are no upcoming events for Twelve Trees Care Ltd.
Awards / Recognitions (3)
- 25 Nov 2022Recipient: Twelve Trees Care Ltd
- 22 Nov 2019Recipient: Twelve Trees Care Ltd
- 23 Nov 2018Recipient: Twelve Trees Care Ltd
Accreditations
There are no accreditations posted yet for Twelve Trees Care Ltd.
Meet the Team (1)

Nicola has been part of the Twelve Trees family for 23 years and manages our care home. Her background begins with a dedication to providing the highest quality of life for each and every one of our residents and backed by her two decades of experience in care. Nicola is CQC compliant, has a level 5 and has undergone a number of continuing education such as leadership, management and specialist care training.
Frequently Asked Questions about Twelve Trees Care Ltd
What types of Care is Twelve Trees Care Ltd registered for?
Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Twelve Trees Care Ltd have?
There are 26 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Twelve Trees Care Ltd?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Twelve Trees Care Ltd to the centre of Sheffield?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Twelve Trees Care Ltd to verify any information. View our terms and conditions. Twelve Trees Care Ltd has an Enhanced Service -more info.