Twelve Trees Carehome Ltd

17 Priory Road, Nether Edge, Sheffield S7 1LW

Twelve Trees is a family owned care provider in the leafy residential neighborhood of Nether Edge in Sheffield. Whether at their Care Home or through their Home Care and Day Care services, they provide the highest standard of care tailored to the individual needs of the people they care for.

The highly motivated and friendly team work together with residents and their families to ensure the care provided meets the needs and the goals of the people they look after. The home's ethos is to provide personalised, exceptional individual care by an experienced and happy team, many of whom have been with Twelve Trees for over 15 years.

Accommodation is offered in single and twin en-suite bedrooms. All rooms are fitted with a nurse call system, digital TV point, and telephone if required. Communal areas include air-conditioned lounges, a conservatory and dining rooms. All floors can be accessed via a passenger lift.

There is a conservatory and level memory garden with a variety of scented plants and herbs; a haven to relax or entertain in during summer months.

Traditional home cooking is served with a varied menu using ingredients supplied locally. The home was awarded five stars for its food hygiene in October 2016.

The activities coordinator plans weekly activities which are available to residents, as well as exercise classes, entertainment, aromatherapy, hairdressing, and trips and outings in the home's people carrier.

Twelve Trees is privately owned and has a sister company providing quality domiciliary care in Sheffield. The crossover of care services allows them to provide respite and convalescence in the care home.

Owner: Twelve Trees Ltd

Person in charge: Dawn Martin (Registered Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Admission Information: Everyone welcome. Ages 65+.

Single Rooms: 26

Shared Rooms: 4

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

17 Priory Road, Nether Edge, Sheffield S7 1LW

Visiting:

We have an open door policy, visitors very welcome

Parking:

Parking on site or on street.

Latest Care Quality Commission* Report on Twelve Trees Carehome Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Twelve Trees Carehome Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Twelve Trees Carehome Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.901 for Twelve Trees Carehome Ltd is calculated as follows: ( (64 Excellents x 5) + (7 Goods x 4) ) ÷ 71 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.338 Points relating to the number of positive Reviews for Twelve Trees Carehome Ltd is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.8 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Twelve Trees Carehome Ltd has a Review Score of 9.2 (9.239) from 6 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Twelve Trees Carehome Ltd?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Twelve Trees Carehome Ltd

  • Daughter of Resident/Service User
    5
  • Volunteer
    1

My mum was a resident in Twelve Trees for eighteen months, until she sadly passed away in November 17.

Throughout her time there she was treated with care and compassion by everyone, she used to thoroughly enjoy the various activities and outings, and it was treated very much as their home.

In the last few weeks Mum spent there, the care was second to none, she was treated with dignity and respect as we, her family, were too.

How likely would you be to recommend Twelve Trees Carehome Ltd? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

There is always a friendly atmosphere with lots of activities organised for the residents as well as outings.

How likely would you be to recommend Twelve Trees Carehome Ltd? Extremely Likely

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Average Rating:   5 out of 5

First class home with first class care. Friendly environment where the resident's needs are always priority. Relatively new manager who is excellent and maintains high standards.

How likely would you be to recommend Twelve Trees Carehome Ltd? Extremely Likely

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Average Rating:   5 out of 5

Staff are warm, approachable and friendly. The home feels like a home - not in any way clinical. The staff show genuine concern for both the residents and visitors. It feels like going to see my Mum and my friends.

How likely would you be to recommend Twelve Trees Carehome Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Staff are friendly, approachable and professional. Activities are frequent and variable including outings locally and into wider community. Mum has been to Cleethorpes/local pub lunch/tea rooms. She is well cared for- dignified and clean. The home never smells and always looks clean and tidy but homely. All residents appear happy. Minor concerns raised are dealt with and communicated across the team on most occasions. I cannot believe how well my mother has settled and her quality of life improved.

How likely would you be to recommend Twelve Trees Carehome Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

This is an extremely well-run care home. My mother in law spent a year here until her passing last month. She had advanced dementia but was always treated with dignity and kindness. All the carers knew her needs and were very attentive.
The home provided stimulating activities and trips out.
The home allowed my mum to stay in the home until her passing (rather than hospital) and were extremely kind to us at this time.

How likely would you be to recommend Twelve Trees Carehome Ltd? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

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