Twelve Trees Care Ltd

17 Priory Road, Nether Edge, Sheffield S7 1LW
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9.9 29 Reviews
  • Twelve Trees Care Ltd, Sheffield
Twelve Trees is an award-winning, family-owned care provider in the leafy residential neighborhood of Nether Edge in Sheffield. Whether at their Care Home or through their Home Care and Day Care services, they provide the highest standard of care tailored to the individual needs of the people they care for.

Twelve Trees is proud to be the recipient of two Great British Care Awards; 2018 Dignity In Care and; 2019 Palliative Care Award.

The highly motivated and friendly team work together with residents and their families to ensure the care provided meets the needs and the goals of the people they look after. The home's ethos is to provide personalised, exceptional individual care by an experienced and happy team, many of whom have been with Twelve Trees for over 15 years.

Accommodation is offered in single and twin en-suite bedrooms. All rooms are fitted with a nurse call system, digital TV point, and telephone if required. Communal areas include air-conditioned lounges, a conservatory and dining rooms. All floors can be accessed via a passenger lift.

There is a conservatory and level memory garden with a variety of scented plants and herbs; a haven to relax or entertain in during summer months.

Traditional home cooking is served with a varied menu using ingredients supplied locally. The home was awarded five stars for its food hygiene in October 2016.

The activities coordinator plans weekly activities that are available to residents, as well as exercise classes, entertainment, aromatherapy, hairdressing, and trips and outings in the home's people carrier.

Twelve Trees is privately owned and has a sister company providing quality domiciliary care in Sheffield. The crossover of care services allows them to provide respite and convalescence in the care home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1225 – £1425
  • RESPITE Self-Funded Residential Care: £1025 – £1225

All ensuite home, fees include all activities and outings.

These prices are only a guideline, please contact Twelve Trees Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola Smith (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Everyone welcome
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (26)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • The home has an open door policy, visitors are very welcome

Parking

  • Parking on site or on street.

Twelve Trees Care Ltd Reviews (29)

Total of 29, showing 1-20
9.9

Twelve Trees Care Ltd has a Review Score of 9.9 (9.879) out of 10, based on 12 reviews in the last 2 years. Over all time Twelve Trees Care Ltd has 29 reviews.

Overall Experience

  • 27
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Date Published

29
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Review from M P (Son of Resident) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees staff care for my mum in a way she couldn't care for herself at home. Her general health has improved while being in Twelve Trees. They are all very caring, considerate, friendly and look after the residents extremely well. They take her out for day trips and she can sit in the garden as
well as the indoor spaces. Nothing is a problem. There are no restrictions on visiting and I can take her out anytime I like. Meals are all cooked on the premises and are excellent. I would have no hesitation in recommending Twelve Trees Care Home.

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Review from Sarah S (Daughter of Resident) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees provided amazing care for both my grandma's so was a natural choice when mum needed more care than could be provided at home due to dementia deterioration. Mum hated the idea of care so we gently introduced her via the day care route and she attended once a week for several weeks and absolutely
loved it! During this time the situation sadly further deteriorated at home despite best efforts and she moved into a permanent place last summer when things reached crisis point. It was the best decision ever. We were blown away with how well she settled and we absolutely loved seeing her on all the trips out for fish and chips, to town, other attractions. She was so well looked after and genuinely happy for the first time in a long time. She made friends and was involved with all the activities. As a family we cannot recommend Twelve Trees enough and honestly believe it is the best in Sheffield. Sadly mum is no longer with us but her last months were so happy.

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Review from Gillian N (Wife of Resident) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Day Care on Tuesdays. The staff are very good, friendly and make him very welcome. The food is excellent and there is always something to do. He has been taken out on quite a few occasions. I think we are lucky to have found such excellent care.

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Review from S G (Son of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care compassionate and professional that my mother receives, with excellent communication between staff and relatives. The care home has a nice relaxed, homely atmosphere and all the staff are extremely kind and helpful.

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Review from Barry H (Husband of Resident) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start we were impressed by the home and senior staff. After attending for day care my wife fractured her hip and required 24-hour residential support. The natural choice was Twelve Trees - a decision which I have never regretted. The home and the staff always engender a cheerful, loving and
caring environment. Guests are cared for with dignity and understanding - all personal needs are met. The home is fresh, clean and tidy - no unwanted, stale odours - and the garden is lovely and well kept. The catering is excellent with good choice of food and the rooms are meticulously, regularly and hygienically serviced. My wife now has little awareness of her surroundings but she accepts and responds to the facilities, routine and to the caring, sympathetic staff. She loves the entertainment provided (particularly the music) and enjoys trips out in the mini-van. I am able to see her every day and take her out for a drive. The home welcomes visitors at any time.

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Review from J S (Husband of Resident) published on 2 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has daycare Monday, Tuesday, Friday. I am only at Twelve Trees a few minutes each day. My wife cannot communicate so this review is based on what I observed whilst I'm here. The staff and management are all lovely, very efficient. The place is nice and clean. My wife enjoys spending time there.
They feed her too much, if anything, as she has put on weight. I would recommend Twelve Trees to anyone looking for a care home.

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Review from Ann B (Daughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially attended the daycare sessions at Twelve Trees, the experience for mum was really fulfilling and emotionally rewarding, trips out and numerous activities to occupy her. This then extended to Mum having to make the decision to move into Twelve Trees due to health reasons. It was a
very stress-free move, all the staff and management were so reassuring and attentive during my mother's move. Twelve Trees staff are so friendly and really caring and sincere to the residents and family members too. Nothing is too much trouble. The atmosphere in Twelve Trees is so happy, homely and relaxing, staff are always interacting with the residents and making sure they are okay and they encourage residents to join in activities to their ability and helping them when needed. For me as a relative I can sleep at night content that Mum appears so happy, well cared for and Safe. I'm always given updates about my mum's health etc. Lastly the food is superb, good choice, cakes, buns homemade are lush.

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Review from M J (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home, well organised and run. The care staff are consistently excellent and treat residents with kindness and respect. Staffing levels are good and turnover of staff is unusual which is great for continuity of care. The medical care provided by the local GP practice is also excellent
with weekly visits from a dedicated GP. We are very grateful for the care provided.

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Review from Mary H (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Twelve Trees in April 2021 and lived there until she died recently at 95. It very quickly became home to her and the staff and other residents her second family. Mum was encouraged to join in varied activities which she enjoyed. Even when mum was less able to join in she was still included
in whatever capacity was suitable. She particularly loved the singers and in the last weeks, her face would still light up at a familiar tune.


The building and facilities at Twelve Trees are beautiful but what makes it special are the staff. From support staff and care staff to the office team/management. All warm, caring people who do an amazing job. Mum was always treated with kindness and respect. The staff know all the residents well which enables them to offer suitable care for each individual.


Thank you to all at Twelve Trees for providing such a lovely environment for mum to spend her last few years. We were able to carry on making special memories with mum during her time there.

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Review from Christina D (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees looked after my dad for the last year of his life. The care was excellent with the staff being very patient with my dad and his ways. They were kind and considerate, taking time to help him when he struggled.
The management team always oversaw his well-being and when needed had long heart-to-heart
conversations with Dad, to help calm his anxieties.
The accommodation was lovely and kept clean and tidy throughout, with a lightness to the whole atmosphere in the building.
My dad liked to eat in his room, and this was not a problem, with food being brought to him to have on his table. The provision of food and drinks was excellent, with a choice always being offered. Also, my dad being an early-to-bed /early riser was left a snack in case he needed something at 5am.
The staff were also very supportive of me and my siblings, it did feel like we were all being cared for.
I highly recommend Twelve Trees as a Care Home.
I felt at its centre is just one big heart.

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Review from Gary A (Son-in-law of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went into Twelve Trees Care Home last September - his choice, but quite an adjustment for him. The management and staff are exemplary and we cannot praise them enough. My father-in-law was quite a character and demanding at times and the staff were so understanding and managed this
so tactfully. A few members of staff built up a special rapport with him - they know who they are! We thank them so much for their kindness. We could wholeheartedly recommend Twelve Trees to anyone looking for a care home. The staff are welcoming, well trained, kind and compassionate. The home is spotless thanks to the domestic staff, the food is excellent and the care is wonderful and genuine.

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Review from Anita A (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees is an exemplary care home. My dad went into Twelve Trees in September 2022 and was admitted to hospital in August where he passed away. From day 1 the staff were all amazing. Our dad is quite strong-willed and likes things in a certain way and the staff all appreciated that and were so
kind to him.
The staff were also very 'holistic' checking if we, as a family, were okay on some of Dad's 'bad days'. It was just the right approach. Every member of staff from domestics, carers, seniors and the management was amazing and fabulous with my dad. He wasn't a good mixer socially (although he was up until a few years ago) but they never stopped asking him to attend the social events. It appeared there were lots of activities and entertainers and lots of the other residents truly loved it all.
As a family, we don't want to mention the carers Dad had a special relationship with but you know who you are, and thank you from us all. The banter was great. We would recommend Twelve Trees to anyone.

Reply from Simon Mills, Director at Twelve Trees Care Ltd

Thank you, Anita, for taking the time to review our home, I will pass on your lovely comments to our team, best wishes to you and your family and thank you for allowing us to look after Dad.

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Review from Janine K (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees looked after my mum for the last eight months of her life.
The staff are incredible, genuine and wonderful people, I couldn't have wished for a better place for my mum to be.
We were always made to feel so welcome in this lovely, clean and happy home.
Initially, we were concerned that
Mum wouldn't settle being in a new environment but she couldn't have been happier here.
The home has so many activities to keep everyone happy and we certainly enjoyed lots of them too.
Mum's room was lovely, always spotless and we were able to make it perfect with her own things.
Above everything else, the staff are amazing, they genuinely cared and had a real affection towards Mum and the other residents there.
I would have no hesitation in recommending Twelve Trees to anyone considering the need to have their loved one cared for in a home.

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Review from Susan M (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees cared for our mother for the last eight months of her life. They looked after her beautifully, she felt safe and secure, had a lovely room and enjoyed the garden when she was able to. As things got harder for her physically they did everything they could to make her comfortable. They helped
us all when we needed them most, thank you. We wouldn’t hesitate to recommend Twelve Trees to anyone, their level of care is superb.

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Review from Cathy B (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees is simply the best. All the staff genuinely care about the residents. As we were told when we selected this home for our Mum, it's her home, and they want her to feel comfortable there. Mum used to get up and breakfast late; she still can if she wishes. The concept of missing breakfast
by being too late is unknown. There is a choice of food at every meal and it's all beautifully home-cooked. There are all sorts of entertainments for the residents, even during lockdown when the staff have had to be more inventive on how to keep the residents stimulated. They have done everything possible to ensure that everyone has access to their relatives, either in a covid safe temporary room in the garden or via video call. All this without losing their positive outlook and sunny personalities. It really is a home from home, and we're so happy that Mum is in such a lovely, caring environment where her every individual need is catered for. I can't recommend this care home highly enough.

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Review from Jean G (Wife of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very kind and helpful to both my husband and our family during his respite care, and when my husband went into care permanently, they couldn't have been more helpful. In spite of Covid restrictions, special outside facilities have been provided for us to visit. I look forward to the day when restrictions
are lifted, and we can visit 'properly'.

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Review from Simon J (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Twelve Trees last year. Well, that's not entirely true, as Mum was 'welcomed and invited' into Twelve Trees, and that's where we knew we had made an amazing choice in care for Mum. Mum, suffering from Alzheimer's, despite her protestations that she wasn't ready to move to a care
home and that her rightful place was back at her own home was given all the care and attention needed during those early months.
What impressed me so much during the early months was the ability of Twelve Trees staff to recognise the individual needs of Mum and the other residents. Mum certainly presented challenges, but the staff were so accommodating on spending 1-2-1 time with Mum and recognising some of her early difficulties in coming to terms with the transition she was going through.
A year on, and Twelve Trees is Mum's home, Mum had and still has such a love for life, and has the opportunity to go on trips to various places of interest that make her sparkle. Thank you, Twelve Trees.

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Review from Russell A (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care at Twelve Trees for just over one year and is happy there, despite her initial reluctance to go into care. The home is in a nice, leafy location with small but pleasant grounds. The standard of decor is good as is the food. Plenty of activities are arranged by the staff.
As
usual, it is the impact of the staff that is the most important factor, and I have nothing but praise for all the staff with whom I’ve had dealings. As you would expect, they are very caring and patient and always helpful. Arrangements during COVID have been robust, but with limited access to residents permitted within particular boundaries.

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Review from Therese W (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dedication of all staff that work here are outstanding. I rest assured that the needs of our father and others are very well looked after. The food is all home-cooked and beautifully presented, the hygiene and cleanliness is always a priority for the building and residents, and the love
and compassion that is shown to them, especially during these difficult is wonderful. The staff work to keep all the residents as active and happy as they can be.

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Review from H P (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's Alzheimer's was very difficult for her as she was always an anxious person, but the staff at Twelve Trees are so kind and understanding that she settled in fairly quickly and has been very happy there for six years. I have been delighted with the calm common sense shown by all the staff;
the atmosphere is always cheery, and I have never had a moment's concern. My mother is actually happier now, she enjoys the companionship and tells me she's very pleased she lives there, even though she never imagined that she would be happy in a care home. I would recommend Twelve Trees without hesitation. I have been especially pleased by their sensible management of the Covid19 situation.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Twelve Trees Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Twelve Trees Care Ltd is calculated as follows: ( (123 Excellents x 5) + (17 Goods x 4) ) ÷ 140 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Twelve Trees Care Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (1)

Nicola

Nicola

Job Title: Care Home Manager

Joined: 1997

Nicola has been part of the Twelve Trees family for 23 years and manages our care home. Her background begins with a dedication to providing the highest quality of life for each and every one of our residents and backed by her two decades of experience in care. Nicola is CQC compliant, has a level 5 and has undergone a number of continuing education such as leadership, management and specialist care training.

Frequently Asked Questions about Twelve Trees Care Ltd

What types of Care is Twelve Trees Care Ltd registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Twelve Trees Care Ltd have?

There are 26 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Twelve Trees Care Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Twelve Trees Care Ltd to the centre of Sheffield?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Twelve Trees Care Ltd to verify any information. View our terms and conditions. Twelve Trees Care Ltd has an Enhanced Service - more info.