Twelve Trees Care Ltd

Home very welcoming with very friendly staff all smiling and ready to help.

I cannot emphasise enough how warm the atmosphere is at Twelve Trees. Every member of staff I met when visiting Mum was so friendly and couldn't do enough; carers, cleaners, administrators - were all so approachable. The residents are full of confidence presumably partly because they know that they will receive kindness from whoever they encounter. Mum was in Twelve Trees for a month - as respite from a stay in hospital. She had delirium and was very anxious and agitated to begin with, including a couple of really combative episodes. The staff were absolutely amazing with her. They were so kind and so warm. By the time she left she felt she had made a lot of friends and would miss people. Her bedroom was lovely - with fantastic views. She was always in the company of others. She enjoyed the food and she enjoyed the autonomy that residents are given.

Twelve Trees provided excellent care for my father in his final years after he was unable to live independently at home due to dementia. All the staff dealt with my family in a respectful and dignified manner and were very welcoming every time I visited. I would like to offer particular praise to the management team who provided help, advice and reassurance whenever needed. The home is very clean with nice communal areas inside and out, meals are to a high standard and cooked on the premises. Regular activities are provided with a particular emphasis on day trips out to interesting places and families can see their loved ones enjoying themselves with photographic updates on social media.

My mum had a great stay for respite care, she came home full of the joys of spring. I cant thank the staff enough for looking after my mum while I had a break. She had a lovely day out at a tea dance, she couldn't wait to tell me all about it.

Twelve Trees staff care for my mum in a way she couldn't care for herself at home. Her general health has improved while being in Twelve Trees. They are all very caring, considerate, friendly and look after the residents extremely well. They take her out for day trips and she can sit in the garden as well as the indoor spaces. Nothing is a problem. There are no restrictions on visiting and I can take her out anytime I like. Meals are all cooked on the premises and are excellent. I would have no hesitation in recommending Twelve Trees Care Home.

Twelve Trees provided amazing care for both my grandma's so was a natural choice when mum needed more care than could be provided at home due to dementia deterioration. Mum hated the idea of care so we gently introduced her via the day care route and she attended once a week for several weeks and absolutely loved it! During this time the situation sadly further deteriorated at home despite best efforts and she moved into a permanent place last summer when things reached crisis point. It was the best decision ever. We were blown away with how well she settled and we absolutely loved seeing her on all the trips out for fish and chips, to town, other attractions. She was so well looked after and genuinely happy for the first time in a long time. She made friends and was involved with all the activities. As a family we cannot recommend Twelve Trees enough and honestly believe it is the best in Sheffield. Sadly mum is no longer with us but her last months were so happy.

My husband has Day Care on Tuesdays. The staff are very good, friendly and make him very welcome. The food is excellent and there is always something to do. He has been taken out on quite a few occasions. I think we are lucky to have found such excellent care.

I find the care compassionate and professional that my mother receives, with excellent communication between staff and relatives. The care home has a nice relaxed, homely atmosphere and all the staff are extremely kind and helpful.

From the start we were impressed by the home and senior staff. After attending for day care my wife fractured her hip and required 24-hour residential support. The natural choice was Twelve Trees - a decision which I have never regretted. The home and the staff always engender a cheerful, loving and caring environment. Guests are cared for with dignity and understanding - all personal needs are met. The home is fresh, clean and tidy - no unwanted, stale odours - and the garden is lovely and well kept. The catering is excellent with good choice of food and the rooms are meticulously, regularly and hygienically serviced. My wife now has little awareness of her surroundings but she accepts and responds to the facilities, routine and to the caring, sympathetic staff. She loves the entertainment provided (particularly the music) and enjoys trips out in the mini-van. I am able to see her every day and take her out for a drive. The home welcomes visitors at any time.

My wife has daycare Monday, Tuesday, Friday. I am only at Twelve Trees a few minutes each day. My wife cannot communicate so this review is based on what I observed whilst I'm here. The staff and management are all lovely, very efficient. The place is nice and clean. My wife enjoys spending time there. They feed her too much, if anything, as she has put on weight. I would recommend Twelve Trees to anyone looking for a care home.

My mother initially attended the daycare sessions at Twelve Trees, the experience for mum was really fulfilling and emotionally rewarding, trips out and numerous activities to occupy her. This then extended to Mum having to make the decision to move into Twelve Trees due to health reasons. It was a very stress-free move, all the staff and management were so reassuring and attentive during my mother's move. Twelve Trees staff are so friendly and really caring and sincere to the residents and family members too. Nothing is too much trouble. The atmosphere in Twelve Trees is so happy, homely and relaxing, staff are always interacting with the residents and making sure they are okay and they encourage residents to join in activities to their ability and helping them when needed. For me as a relative I can sleep at night content that Mum appears so happy, well cared for and Safe. I'm always given updates about my mum's health etc. Lastly the food is superb, good choice, cakes, buns homemade are lush.

A fantastic care home, well organised and run. The care staff are consistently excellent and treat residents with kindness and respect. Staffing levels are good and turnover of staff is unusual which is great for continuity of care. The medical care provided by the local GP practice is also excellent with weekly visits from a dedicated GP. We are very grateful for the care provided.

Mum moved into Twelve Trees in April 2021 and lived there until she died recently at 95. It very quickly became home to her and the staff and other residents her second family. Mum was encouraged to join in varied activities which she enjoyed. Even when mum was less able to join in she was still included in whatever capacity was suitable. She particularly loved the singers and in the last weeks, her face would still light up at a familiar tune.

The building and facilities at Twelve Trees are beautiful but what makes it special are the staff. From support staff and care staff to the office team/management. All warm, caring people who do an amazing job. Mum was always treated with kindness and respect. The staff know all the residents well which enables them to offer suitable care for each individual.

Thank you to all at Twelve Trees for providing such a lovely environment for mum to spend her last few years. We were able to carry on making special memories with mum during her time there.

I felt at its centre is just one big heart.

My father-in-law went into Twelve Trees Care Home last September - his choice, but quite an adjustment for him. The management and staff are exemplary and we cannot praise them enough. My father-in-law was quite a character and demanding at times and the staff were so understanding and managed this so tactfully. A few members of staff built up a special rapport with him - they know who they are! We thank them so much for their kindness. We could wholeheartedly recommend Twelve Trees to anyone looking for a care home. The staff are welcoming, well trained, kind and compassionate. The home is spotless thanks to the domestic staff, the food is excellent and the care is wonderful and genuine.

As a family, we don't want to mention the carers Dad had a special relationship with but you know who you are, and thank you from us all. The banter was great. We would recommend Twelve Trees to anyone.

I would have no hesitation in recommending Twelve Trees to anyone considering the need to have their loved one cared for in a home.

Twelve Trees cared for our mother for the last eight months of her life. They looked after her beautifully, she felt safe and secure, had a lovely room and enjoyed the garden when she was able to. As things got harder for her physically they did everything they could to make her comfortable. They helped us all when we needed them most, thank you. We wouldn’t hesitate to recommend Twelve Trees to anyone, their level of care is superb.

Twelve Trees is simply the best. All the staff genuinely care about the residents. As we were told when we selected this home for our Mum, it's her home, and they want her to feel comfortable there. Mum used to get up and breakfast late; she still can if she wishes. The concept of missing breakfast by being too late is unknown. There is a choice of food at every meal and it's all beautifully home-cooked. There are all sorts of entertainments for the residents, even during lockdown when the staff have had to be more inventive on how to keep the residents stimulated. They have done everything possible to ensure that everyone has access to their relatives, either in a covid safe temporary room in the garden or via video call. All this without losing their positive outlook and sunny personalities. It really is a home from home, and we're so happy that Mum is in such a lovely, caring environment where her every individual need is catered for. I can't recommend this care home highly enough.

Staff very kind and helpful to both my husband and our family during his respite care, and when my husband went into care permanently, they couldn't have been more helpful. In spite of Covid restrictions, special outside facilities have been provided for us to visit. I look forward to the day when restrictions are lifted, and we can visit 'properly'.