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Twelve Trees is proud to be the recipient of two Great British Care Awards; 2018 Dignity In Care and; 2019 Palliative...
Care Provided by Twelve Trees Care Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All ensuite home, fees include all activities and outings.
The price(s) shown are provided by the care home. Contact Twelve Trees Care Ltd for full pricing details and T&Cs.
Contact Twelve Trees Care Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Twelve Trees Ltd
- Private Owned
Person in charge
- Nicola Smith (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 3
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (26)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- The home has an open door policy, visitors are very welcome
Parking
- Parking on site or on street.
Twelve Trees Care Ltd Reviews (32)
Twelve Trees Care Ltd has a Review Score of 9.6 (9.634) out of 10, based on 11 reviews in the last 2 years.
Over all time Twelve Trees Care Ltd has 32 reviews.
As usual, it is the impact of the staff that is the most important factor, and I have nothing but praise for all the staff with whom I’ve had dealings. As you would expect, they are very caring and patient and always helpful. Arrangements during COVID have been robust, but with limited access to residents permitted within particular boundaries.
The care and dedication of all staff that work here are outstanding. I rest assured that the needs of our father and others are very well looked after. The food is all home-cooked and beautifully presented, the hygiene and cleanliness is always a priority for the building and residents, and the love and compassion that is shown to them, especially during these difficult is wonderful. The staff work to keep all the residents as active and happy as they can be.
My mother's Alzheimer's was very difficult for her as she was always an anxious person, but the staff at Twelve Trees are so kind and understanding that she settled in fairly quickly and has been very happy there for six years. I have been delighted with the calm common sense shown by all the staff; the atmosphere is always cheery, and I have never had a moment's concern. My mother is actually happier now, she enjoys the companionship and tells me she's very pleased she lives there, even though she never imagined that she would be happy in a care home. I would recommend Twelve Trees without hesitation. I have been especially pleased by their sensible management of the Covid19 situation.
The time that Mum moved into full-time care was incredibly difficult for Mum and for us as a family, the team at Twelve Trees helped us at a time when we needed it most. Thank you.
My mum was a resident at Twelve Trees for 4 years. Her care was exemplary during this time. We were particularly impressed with the end of life care given by the staff and other visiting health care professionals. The staff were friendly, approachable and professional.
My Mum lived in Twelve Trees after using their home care service. Lovely people, she was really happy all the time. Really clean and pleasant, they were always doing activities and going places. I would definitely recommend Twelve Trees Care.
My mum was a resident in Twelve Trees for eighteen months, until she sadly passed away in November 17.
Throughout her time there she was treated with care and compassion by everyone, she used to thoroughly enjoy the various activities and outings, and it was treated very much as their home.
In the last few weeks Mum spent there, the care was second to none, she was treated with dignity and respect as we, her family, were too.
First class home with first class care. Friendly environment where the resident's needs are always priority. Relatively new manager who is excellent and maintains high standards.
There is always a friendly atmosphere with lots of activities organised for the residents as well as outings.
Staff are warm, approachable and friendly. The home feels like a home - not in any way clinical. The staff show genuine concern for both the residents and visitors. It feels like going to see my Mum and my friends.
Staff are friendly, approachable and professional. Activities are frequent and variable including outings locally and into wider community. Mum has been to Cleethorpes/local pub lunch/tea rooms. She is well cared for- dignified and clean. The home never smells and always looks clean and tidy but homely. All residents appear happy. Minor concerns raised are dealt with and communicated across the team on most occasions. I cannot believe how well my mother has settled and her quality of life improved.
The home provided stimulating activities and trips out.
The home allowed my mum to stay in the home until her passing (rather than hospital) and were extremely kind to us at this time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Twelve Trees Care Ltd.
There are no upcoming events for Twelve Trees Care Ltd.
Awards / Recognitions (3)
- 25 Nov 2022Recipient: Twelve Trees Care Ltd
- 22 Nov 2019Recipient: Twelve Trees Care Ltd
- 23 Nov 2018Recipient: Twelve Trees Care Ltd
Accreditations
There are no accreditations posted yet for Twelve Trees Care Ltd.
Meet the Team (1)

Nicola has been part of the Twelve Trees family for 23 years and manages our care home. Her background begins with a dedication to providing the highest quality of life for each and every one of our residents and backed by her two decades of experience in care. Nicola is CQC compliant, has a level 5 and has undergone a number of continuing education such as leadership, management and specialist care training.
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