Twelve Trees Care Ltd

17 Priory Road, Nether Edge, Sheffield S7 1LW
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9.9 29 Reviews
  • Twelve Trees Care Ltd, Sheffield
Twelve Trees is an award-winning, family-owned care provider in the leafy residential neighborhood of Nether Edge in Sheffield. Whether at their Care Home or through their Home Care and Day Care services, they provide the highest standard of care tailored to the individual needs of the people they care for.

Twelve Trees is proud to be the recipient of two Great British Care Awards; 2018 Dignity In Care and; 2019 Palliative Care Award.

The highly motivated and friendly team work together with residents and their families to ensure the care provided meets the needs and the goals of the people they look after. The home's ethos is to provide personalised, exceptional individual care by an experienced and happy team, many of whom have been with Twelve Trees for over 15 years.

Accommodation is offered in single and twin en-suite bedrooms. All rooms are fitted with a nurse call system, digital TV point, and telephone if required. Communal areas include air-conditioned lounges, a conservatory and dining rooms. All floors can be accessed via a passenger lift.

There is a conservatory and level memory garden with a variety of scented plants and herbs; a haven to relax or entertain in during summer months.

Traditional home cooking is served with a varied menu using ingredients supplied locally. The home was awarded five stars for its food hygiene in October 2016.

The activities coordinator plans weekly activities that are available to residents, as well as exercise classes, entertainment, aromatherapy, hairdressing, and trips and outings in the home's people carrier.

Twelve Trees is privately owned and has a sister company providing quality domiciliary care in Sheffield. The crossover of care services allows them to provide respite and convalescence in the care home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1225 – £1425
  • RESPITE Self-Funded Residential Care: £1025 – £1225

All ensuite home, fees include all activities and outings.

These prices are only a guideline, please contact Twelve Trees Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola Smith (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Everyone welcome
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (26)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • The home has an open door policy, visitors are very welcome

Parking

  • Parking on site or on street.

Twelve Trees Care Ltd Reviews (29)

Total of 29, showing 21-29
9.9

Twelve Trees Care Ltd has a Review Score of 9.9 (9.879) out of 10, based on 12 reviews in the last 2 years. Over all time Twelve Trees Care Ltd has 29 reviews.

Overall Experience

  • 27
  • 2
  • 0
  • 0
  • 0

Date Published

29
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17

Review from Vanessa S (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve Trees is an amazing care home where Mum is wonderfully looked after. The staff are lovely and caring, and Mum is very fond of them, they manage to help Mum's personality shine even through her dementia. The place has a welcoming and homely feel to it, less care homey than others we looked at.
The front garden is easy for Mum to get to and is lovely, and the hair salon is very on-trend! The activity calendar pre-Covid was full of different activities, visitors and outings, which was great for Mum because she's a sociable person.
The time that Mum moved into full-time care was incredibly difficult for Mum and for us as a family, the team at Twelve Trees helped us at a time when we needed it most. Thank you.

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Review from Cath G (Daughter of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Twelve Trees for 4 years. Her care was exemplary during this time. We were particularly impressed with the end of life care given by the staff and other visiting health care professionals. The staff were friendly, approachable and professional.

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Review from Chris B (Son of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived in Twelve Trees after using their home care service. Lovely people, she was really happy all the time. Really clean and pleasant, they were always doing activities and going places. I would definitely recommend Twelve Trees Care.

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Review from Alison C (Daughter of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Twelve Trees for eighteen months, until she sadly passed away in November 17.


Throughout her time there she was treated with care and compassion by everyone, she used to thoroughly enjoy the various activities and outings, and it was treated very much as their home.


In

the last few weeks Mum spent there, the care was second to none, she was treated with dignity and respect as we, her family, were too.

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Review from Paul W (Regular Volunteer) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class home with first class care. Friendly environment where the resident's needs are always priority. Relatively new manager who is excellent and maintains high standards.

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Review from Susan R (Daughter of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a friendly atmosphere with lots of activities organised for the residents as well as outings.

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Review from Helen K (Daughter of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are warm, approachable and friendly. The home feels like a home - not in any way clinical. The staff show genuine concern for both the residents and visitors. It feels like going to see my Mum and my friends.

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Review from Elaine B (Daughter of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, approachable and professional. Activities are frequent and variable including outings locally and into wider community. Mum has been to Cleethorpes/local pub lunch/tea rooms. She is well cared for- dignified and clean. The home never smells and always looks clean and tidy but homely.
All residents appear happy. Minor concerns raised are dealt with and communicated across the team on most occasions. I cannot believe how well my mother has settled and her quality of life improved.

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Review from Angela L (Daughter of Resident) published on 25 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well-run care home. My mother in law spent a year here until her passing last month. She had advanced dementia but was always treated with dignity and kindness. All the carers knew her needs and were very attentive.
The home provided stimulating activities and trips out.
The
home allowed my mum to stay in the home until her passing (rather than hospital) and were extremely kind to us at this time.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Twelve Trees Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Twelve Trees Care Ltd is calculated as follows: ( (123 Excellents x 5) + (17 Goods x 4) ) ÷ 140 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Twelve Trees Care Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Nicola

Nicola

Job Title: Care Home Manager

Joined: 1997

Nicola has been part of the Twelve Trees family for 23 years and manages our care home. Her background begins with a dedication to providing the highest quality of life for each and every one of our residents and backed by her two decades of experience in care. Nicola is CQC compliant, has a level 5 and has undergone a number of continuing education such as leadership, management and specialist care training.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Twelve Trees Care Ltd to verify any information. View our terms and conditions. Twelve Trees Care Ltd has an Enhanced Service - more info.