Tolson Grange

Coach House Drive Bungalows, Off Greenhead Lane, Dalton, Huddersfield HD5 8EG

Tolson Grange, Huddersfield, West Yorkshire
Tolson Grange, Huddersfield, West Yorkshire
Tolson Grange, Huddersfield, West Yorkshire

Anchor’s Tolson Grange, in Huddersfield, is a purpose-built home supporting up to 38 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located in a quiet area of Dalton.

The home strives to deliver a range of residential care services, including convalescence care; respite care and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.

Anchor was named Best Care Home Operator at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have more than 40 years’ experience as a not-for-profit provider of services to older people.

Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Group: Anchor

Person in charge: Robin Bennett (Manager)

Local Authority / Social Services: Kirklees Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Scottish Gaelic; Gaelic

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Tolson Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.4 Tolson Grange has a Review Score of 7.4 (7.388)

The Review Score of 7.4 (maximum of 10) for Tolson Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Tolson Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.269 for Tolson Grange is calculated as follows: ( (39 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 108 Ratings = 4.269

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.119 Points relating to the number of positive Reviews for Tolson Grange is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tolson Grange?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tolson Grange

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

I am happy with the care home in general. The only issue I have is the fact that doors are left unlocked, allowing wandering residents to go in anybody's room and take those persons possessions. My sister's teeth and glasses have gone missing on a few occasions, causing the carers more work than necessary in trying to find them.

How likely would you be to recommend Tolson Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in a care home previously so that was my benchmark of care in the community. It wasn't a good experience. The difference in care in Tolsen Grange is the opposite; from day one we have been impressed with the commitment of the home to tailor individual care and make a difference to the lives of the residents. We are daily visitors to the home and are impressed by the sense of community spirit which is visible between staff and residents alike as well as with relatives.

Such is the nature of my mother's illness, she does have bad days, but more often than not she now has a smile on her face and has a laugh with the staff who take the time to make her feel welcome and special.
There are residents and relatives meetings with the team, but it is also easy to raise and resolve any concerns/issues with management on a day to day basis helped by easy access and the opportunity to discuss these matters direct. A 'can do' attitude definitely prevails in the home.

How likely would you be to recommend Tolson Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I am very pleased with the care my Mum receives at Tolson Grange. The staff alway seem to have time to treat residents with respect. Residents are free to move about the home as they wish. If they speak to a carer the carer always answers them (not the case where Mum was before).

How likely would you be to recommend Tolson Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We have found Tolson Grange staff and management to be caring and understanding. If we have any queries or concerns they are listened to and any action (if needed) promptly taken.

How likely would you be to recommend Tolson Grange? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

From my friend first entering the care of Tolson Grange. She went in a doubled up old lady and within one month she was walking straight up they did a marvellous job with her improving her health keeping her fed well and looking after her hygiene. I honestly think they have kept her going when she was not always been easy to look after, the staff have made her life more pleasant.

How likely would you be to recommend Tolson Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are always kind and considerate and very efficient. The food is excellent as I have recently had meals myself while visiting my dad! The furnishings and decor are clean and tasteful but above all homely, with pictures of past events and scenes. My 3-year-old granddaughter was welcomed and encouraged to "play" with stimulation "games". All the residents have names and photos on their doors so you can recognise them and get to know them (I felt like I was visiting them all). My Dad is always well cared for at Tolson Grange and he is always happy to go back either for daycare or respite. It's like his second home.

How likely would you be to recommend Tolson Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife and I live here together. The staff are very good and we feel safe. We are near our family and never lonely.

How likely would you be to recommend Tolson Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has very good support, care and attention without being forced to comply with any expectations. The 24-hour service is excellent and all her needs are being met. Generally, within reason, her wishes are being met and she has the freedom to join in with activities or to stay in her own room. The care staff try to meet her wishes as far as possible. Medical care is provided as and when needed.

How likely would you be to recommend Tolson Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been very pleased with the care my 91-year-old mother has been receiving at Tolson Grange since her arrival 2 years ago. The staff have been extremely caring, loving and understanding of her needs and idiosyncrasies with extreme patience. From the very beginning, they showed a desire to make her welcome as much as possible and have maintained a flow of love and affection to make her feel at home at all times. The staff also always pay attention and show caring to the concerns of my family regarding my mother and this has been an extreme source of comfort to us helping to alleviate the anxiousness we have for our mother in the sunset of her life now that she is in a position where she needs 24-hour care.

How likely would you be to recommend Tolson Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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