Tolson Grange

As a family member communication with the staff is essential for residents ,family and staff

My Mum continues to be happy and safe at Tolson, having been there for more than 3 years now. She is able to engage in activities if she wishes, or do her own thing in her apartment. Following a recent request to discuss new food options for my mum, management staff were quick to arrange a discussion and follow up with new options. The care staff are genuinely kind and make activities enjoyable and fun for the residents. The home is kept clean and the caretaker is helpful and responsive to requests for help with minor issues. I feel confident that my mum is being well cared for in a safe and respectful environment.

Mum lived at Tolson Grange Care Home from November 2025 to June 2026. From first viewing Tolson Grange as a potential new home for mum, we knew this was the right home for her. The home is spotless and never smells like it does in other care homes. There are plenty of activities to do and regular shows which mum loved to sing along with. All the staff are very friendly and hardworking. Mum was very ill the last few months of her life and all the staff cared for her so well with respect and dignity. The day mum died they were amazing, making mum look so peaceful and at rest, plus taking her out of the building, making it very private. I know it's not nice to send a loved one into a home but I would recommend Tolson Grange to anyone. All mum's visitors, which she had many, always commented - what an unbelievable home Tolson Grange was. Thank you to everyone at Tolson Grange.

David

Mum moved into Tolson Grange due to deteriorating Dementia. We have found the home to be nothing short of excellent. The staff in particular deserve praise as they are welcoming, friendly and helpful. Mum likes to keep herself to herself, but they always make an effort with her, and we can see she is treated with care and respect. The home and mum's room feel warm, clean, comfortable and homely - she feels safe and secure, and views it as her home. The food is healthy, tasty and always with a choice. It was a major decision to move her into care, and it was a major decision (and eye opener) to find the right home for her, but we feel so pleased to have landed on Tolson Grange.

I cannot praise the staff at Tolson Grange highly enough. They are a wonder team of dedicated and skilled people. My mum lived there for three and a half years, she passed away recently. The staff made her one of their own as soon as she arrived. They always treated her with dignity and she was safe in their care. They became her family. It was a pleasure to visit, staff were always professional, there was laughter , banter and kind words. The home was always clean and welcoming, it looked cared for. The food looked great too, my mum definitely enjoyed her meals and snacks. The team made my mum's last years as good as they could be in the circumstances. That made me, my dad and brother feel safe too, knowing how well she was cared for. We feel so lucky that mum was able to stay there. A big thank you to the whole Tolson Team. You are stars.

Under the care of the staff she has settled remarkably well considering her diagnosis, she is cared for treated with dignity & respect she is always well dressed, she enjoys her meals, & when anyone of us or other relatives or friends visits in the morning she always says to us when it's about 11-30 "well it's nearly dinner time you'll have to put me at table now for my dinner!"

I am always impressed by the care given to the residents. Every time I visit the staff are aware of various needs and are able to provide appropriate assistance. They are kind and patient, and friendly with visitors.

They are a caring home all staff are great. They have really helped my mum settle in. I can not praise them enough. They have gone a long way to work out how to make things easier for my mum, even ordering a new piece of equipment so as mum can have a shower safely. I can go back to being a daughter and not a carer. I am not worrying about her daily care, that is someone else's responsibility.

The Staff are always welcoming, and there is a lovely atmosphere about the home. Everyone is approachable and if they are busy, they will come back to you as promptly as possible. There are lots of social events but sadly my relative doesn't join in but we hope in time he will. The staff do try to encourage him though.

Being in the carehome, he has 24hr care & gives us peace of mind, knowing he's well looked after.

I hope that my wife can continue to live at Tolson Grange for the rest of her life.

We know he is safe, warm and cared for. He is happy and so are we.

My mum initially moved into Tolson Grange in September 2024 to convalesce after a fall. She quickly realised that the levels and quality of care that she received could not be replicated if she returned home, so she made the decision to stay permanently. She is very complimentary about the care staff and any minor issues she has experienced with her room or care have been addressed very quickly. I really appreciate the approachability and helpfulness of all the care, admin and management staff.

The staff at Tolson are exceptional, their caring, friendly attitudes make Tolson the place it is. There is a peaceful and often joyful atmosphere in the home. I couldn't think of a better place for my father to reside in his latter years. They settled Dad within the home with the minimum of fuss and went the extra mile to make sure Dad had all his familiar comforts so that Tolson quickly felt like his own home. The staff are always smiling and helpful, nothing is too much trouble for them. What an awesome team!

Since moving there, Mum has developed good relationships with care staff, and their friendly manner and helpfulness have been much appreciated.

Dad has only been in the home a few weeks and the staff are amazing. Such a warm welcoming environment who don't only look after Dad but are so accommodating and welcoming to us as his family. The managers are informative and constantly keep me updated about Dad which is greatly appreciated. I cannot speak highly enough of the home and the staff. We are so happy and relieved we have made the right choice for Dad.

Tolson Grange has cared for my mother for over 10 years, during which her ability to do things and be involved has gradually deteriorated and she has for several years now needed 24/7 care. The staff at Tolson Grange should be commended for their care and interest in those who live there. Is everything perfect, of course not, that is not possible, but every effort is made to to make constant improvements and listen to those who live there and their relatives. The priority must be care, cleanliness and an environment which stimulates to offer as much happiness as possible and this has been achieved.

Mum has been in the care of Tolson Grange for just over 12 months. The transition hasn't been an easy one for us. Having to make the decision that we couldn't give her the care she needed was very hard. The staff at the Grange have been fantastic. Any concerns we have had have been answered pretty quickly, and most problems solved. The entertainment has the residents smiling and joining in. There is laughter, tea, and of course cakes! Always a hand being held, hugs and reassurance (and that's also for us). We wouldn't have her anywhere else. Thank you to all the staff at Tolson Grange.

When I first visited and enquired at Tolson Grange, I knew within the first minute it was right for Mum. Safe to say she didn't want to go and a stressful time for us all. But on the first day the staff were waiting at 2 pm and welcoming, with various lunch options waiting for her including roast pork dinner! This gave us time to move her furniture from home. By the time we had finished moving her in at 5.30 pm she had the biggest smile on her face, declaring 5-star food, 5-star staff, and her room/apartment wonderful. Since then I have only experienced the care and dedication and helpfulness of all the staff, and the regular activities and friendships Mum has made in 6 months. Thank you.