Tolson Grange

My wife has been well cared for since she arrived in March, the staff have been kind and caring. Our main concern was whether she would settle in the home, fortunately, she appears content and happy. We think this is due to the friendly staff.

My Mum is very well cared for at Tolson Grange. It is a safe place for her. The staff are kind and always treat her with dignity. They are also welcoming to visitors. Mum always looks well dressed and healthy when I see her, and she regularly has her hair and nails done at the home. Her little suite of rooms is lovely, giving her the option of privacy and a quiet space if she wants to have a rest. I am so pleased there are so many interesting activities available at the home, and I was delighted that my mum is joining in and making friends. We love looking at the photos of her on Facebook! Thank you to everyone at Tolson Grange for making a huge difference to the quality of my mum's life.

I cannot thank all the staff enough at Tolson Grange for the love and care they gave mum. This includes care staff, cleaners, laundry, chef, maintenance, administration and managers. As a team, they work together fantastically. I think their interview process must be unless you are a happy caring person who treats residents and family members with kindness and respect, don’t apply! Mum was so happy in her new home. Both me and my brother were so worried about her settling in but all the staff made this process so easy. Mum really enjoyed her time at Tolson Grange. Mum's move there made it so me and my brother could return to enjoying visits with Mum rather than the anxiety of sorting care arrangements. We cannot recommend Tolson Grange and the staff highly enough. A huge thank you from us to you.

The staff are very pleasant, the room is like a little home from home. Very pleased to see how well Mum looked when I came to visit and how alert she was. A big thank you to everyone. The staff have answered all our questions, without hesitation.

My husband has been at Tolson Grange for 3 and a half years now and I have been more than satisfied with the care shown to both him and myself.

Ultimate confidence and trust in the staff's ability to care for my dad. I don't have to worry about him. Good communication. Friendly approachable staff. Staff seem to really care about my dad as a person.

I would just like to say a huge thank you to the staff for looking after my mum at this difficult time. I have been unable to visit, but knowing she is safe and well lifts a great deal of worry. Thank you.

I have nothing but praise for all the staff. My dad has been so well looked after and cared for and loved by them, I can't praise them enough. They have also been wonderful to me and my sisters. Thank you from the bottom of our hearts.

My father was admitted to Tolson Grange for rehabilitation after a hospital stay. He is thriving and after being able to arrange a "window" visit, I felt very reassured. He suffers from dementia but was coherent and happy. Talking with the staff it is obvious they like him and he is in a very good place. As a family, we can only thank the staff and management at Tolson Grange for the care they are providing.

My husband arrived at Tolson on March 18th and lockdown was on March 23rd, so far 13-weeks I didn't physically see him. Whilst I was devastated at this 'unprecedented' situation, I never once thought that he was not being sympathetically cared for and felt that he was as content and happily settled as he could be in his new 'home'. The staff also went out of their way to make this most difficult and traumatic time for myself and family as stressfree as possible. At the same time, they worked extremely hard in the most challenging of circumstances to ensure residents and staff remained safe and virus free. As time has gone on and we have come out of lockdown, the management and staff have done everything possible to enable us to visit loved ones, and obviously not in the normal, loving way, it was the best they could do given the current circumstances. I know many sacrifices have been made to keep everyone safe. I deeply regret that my husband's dementia means that he now has to live-in care, but I don't regret that he lives at Tilson.

He says: "Thank you so much, you are all marvellous people for the job you do."

The new manager is very good. Most of the staff are excellent. The home has improved in the last 12 months. The home could do with new carpets. The new chairs are a good improvement. It still needs to improve communication regarding clients. The home is expensive compared with several others in the area.

Tolson Grange could do with some interior decoration, however, the care home is run with understanding, care and compassion. It's staff more than make up for it's tired appearance.

None of us knows where we are going with mum, but I know she is in the best place with the finest, most caring people looking after her. Thank you.

Staff try hard under difficult conditions and do a good job.

The care home staff are all very friendly and welcoming. They are always willing to help and discuss my mum-in-laws needs. They respect her dignity and are very understanding, providing individual care, which meets her requirements.

I am happy with the care home in general. The only issue I have is the fact that doors are left unlocked, allowing wandering residents to go in anybody's room and take those persons possessions. My sister's teeth and glasses have gone missing on a few occasions, causing the carers more work than necessary in trying to find them.

My mother has been in a care home previously so that was my benchmark of care in the community. It wasn't a good experience. The difference in care in Tolsen Grange is the opposite; from day one we have been impressed with the commitment of the home to tailor individual care and make a difference to the lives of the residents. We are daily visitors to the home and are impressed by the sense of community spirit which is visible between staff and residents alike as well as with relatives.

There are residents and relatives meetings with the team, but it is also easy to raise and resolve any concerns/issues with management on a day to day basis helped by easy access and the opportunity to discuss these matters direct. A 'can do' attitude definitely prevails in the home.

I am very pleased with the care my Mum receives at Tolson Grange. The staff alway seem to have time to treat residents with respect. Residents are free to move about the home as they wish. If they speak to a carer the carer always answers them (not the case where Mum was before).

We have found Tolson Grange staff and management to be caring and understanding. If we have any queries or concerns they are listened to and any action (if needed) promptly taken.