Tolson Grange

My sister has been at Tolson Grange for over 12 months. She is in need of 24/7 care and has difficulty walking. The staff have been excellent with her despite her issues with dementia they are very patient. They also are very welcoming when I visit. The food seems excellent as my sister has put on quite a few pounds. They also offer me drinks and refreshments when I visit which makes it feel homely for the residents and puts my mind at ease.

Excellent care home.

My husband has been a resident at Tolson Grange for three months now and our family is very happy with his care. The staff are kind and attentive and he is very happy in his new surroundings. We are always made welcome when we visit. There is a good choice of food and he enjoys the frequent supply of tea and biscuits! Whilst he is not able to do activities by himself the staff make sure he can join in, where possible, with the daily activities and enjoy the visiting entertainers.

Overall the facilities and care are excellent. All the staff are caring and very helpful to all the residents. They have a very difficult job to do with such a diverse type of residents needing different types of care which they manage so well. As for activities, it is difficult for the staff to organise different things as they are kept busy. Perhaps it might be useful to find out what other care homes organise for their residents such as talking to organised companies who supply visits of different types of animals to care homes.

My mum has been in Tolson for over a year now and I’m really pleased with how she has improved with her general health and mobility. The care team are always around if there is anything to discuss, the food is excellent, plenty of variety. The manager and her admin staff are always on hand to help with any information or paperwork I’m stuck with. Always with a smile. The entertainment is fabulous and lots of activities for anyone who wishes. The room is kept lovely and clean by the domestic staff.

Our wife/mum moved into Tolson last June. It was a traumatic time for mum, dad and us all as a family but I can honestly say that everyone at Tolson was so understanding and helpful. You have all been amazing and I have never known such caring and compassion in one place. Mum is mostly settled now and we can sleep easy knowing that that she is in the best home ever. You hear so many horror stories about some care homes that it does become such a worry finding the right one. Well we have certainly found it, you are all lovely and we as a family couldn’t be more grateful for what you do. Tolson is always spotlessly clean and bright. There are lots of activities and entertainment and the weekly visit from the nursery children seems to be loved by all. Mum loves the garden in summer and I believe it’s having a makeover this year which will be great, just need the weather now. Mum has made friends both with residents and staff and we have too. Thank you Tolson.

My mother who is in her 90’s and suffers from dementia, moved into Tolson Grange just before Christmas 2023. She was made welcome from the moment she arrived and settled into her new life at Tolson very quickly. This was due to the warm, caring and loving attitude of the staff. She has been encouraged to join in the many activities and events and especially enjoys anything to do with music, singing and dancing. I too have been made very welcome when visiting Mum and have found the management and staff extremely helpful. My impression is that the staff work well as individuals and together as a team in a very demanding environment. It was a difficult decision moving mum from her own home to residential care and we have no regrets about choosing Tolson Grange.

There is a real sense of community with the management and staff working as a team with the residents to create a family atmosphere. Residents can take part in a wide range of activities that are provided every day in the communal rooms and they also really enjoy the visits made by singers and entertainers who visit the care home.

General cleanliness is good but we sometimes need to clean Mum’s toilet and bathroom ourselves.

Thank you to the management and staff for the love and care that she received during her time at Tolson Grange I would highly recommend this care home to anyone.

They do care here starting with their attitude. Most of the staff have been here a long time and it shows. They always have a warm smile which creates a feeling of safety and security. And they are very creative. For example, my wife is 80 and has dementia. The staff was great in helping us to organise a birthday party for her and on February 14th Valentine’s lunch for me and my wife. Everyone at Tolson understands what their purpose is and there is a strong sense of inspiring leadership ‘from the top’. They match their caring with professionalism and do it to a very high standard as a result of great teamwork between carers. They communicate with residents and relatives continuously which creates a great atmosphere of belonging. After a year, my wife describes herself as liking it and feeling safe and happy. I would recommend Tolson Grange to you unreservedly. Every pound it costs is a smart investment (we are self-funding).

My Mum went into Tolson Grange 6 months ago. What a beautiful clean home this is. Mum has everything she needs and is looked after 24 hours a day. All the staff are caring friendly and accommodating. Mum loves the food which is very varied. There are lots of activities and excellent entertainment. I couldn't be happier knowing she is in a safe friendly home, it's a pleasure to go visit her. Thank you to all the staff.

I find it odd that staff do not have name badges. My parents-in-law have been at Tolson for nearly 12 months and in all this time staff have not consistently had badges. Whilst name badges are useful for visitors they are essential for residents, especially those with dementia. Please can you get badges sorted ASAP? You can buy simple black badges online and write names in white marker. Very simple.

Thanks

I can not say enough how welcoming Tolson Grange is, the dining room where all the residents congregate is a home-from-home experience. The girls will always greet you with a smile and offer you a drink or food, just on a visit. One of the girls in particular goes the extra mile, I can’t name her. Small with blonde hair she is amazing with the residents and the visitors. Tolson Grange with the time I have spent there, is definitely a home that I will recommend to potential family and friends for a warm safe environment for their loved ones. I have to say that I do miss my visits, hopefully see you again soon.

I always find the staff polite/helpful if I have any questions they are answered. If there are any problems or they require something for Mum they will contact me. Mum is looked after and safe, if I need reassurance Mum is okay, I can always ring and staff will give me an update, that gives me and my partner reassurance that we know she is in the right place.

Thank you.

This feels like a very well-managed establishment with a good ethos and a great team.

My sister is now bedridden with no verbal communication but she is cared for equally as well as when she was mobile, vocal and sometimes aggressive, when she arrived at Tolson Grange some years ago. She is clean and well nourished. Her room is basic but her vision is such that she wouldn't know any different. The staff have always been friendly, helpful and accommodating, even through covid lockdowns.

Making the decision to put Mum in a home was not easy but the carers at Tolsen Grange have taken great care of her, got to know her really well, understood any concerns and sorted them really quickly. They're thoughtful and kind and she's content, which is all we wished for.

I find my mum is well cared for. If there ever are any concerns, I raise them immediately and so far, everything has always been resolved to satisfaction. My mum has been at the care home since March and the staff genuinely appear to care for the residents.