Inwood House

142 Wakefield Road, Benton Hill, Horbury, Wakefield WF4 5HG
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9.7 39 Reviews
  • Inwood House, Wakefield
Inwood House is a residential care home set in beautiful landscaped gardens in Horbury, just on the outskirts of Wakefield, Yorkshire.

Inwood is home to up to 55 residents and employs around 50 trained and experienced staff, allowing for superb, individualised dementia and residential care. Many people also stay for shorter term respite or rehabilitation stays.

The home has been lovingly extended from an original period property, and comprises majority en-suite and wet room bedrooms. There are multiple communal lounges, an on site café, hairdressing salon, dining room and sun room where residents can relax and enjoy views out over the gardens.

The dedicated activities team always ensures there’s plenty to do for those that wish to participate and make new friends, with regular trips out to a wide range of local parks, museums and nature reserves.

When the weather permits, residents enjoy gardening, reading & outdoor activities in a fully secure and peaceful garden.

The team pride themselves on their dedication to the dignity, privacy, choice, fulfilment and independence of the residents in their care. The in-house catering team prepare a range of meals daily which cater for all residents tastes, with fish and chips on a Friday remaining a firm favourite!

Meal times are flexible and the team will support people to eat if required, while any dietary requirements are accommodated.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Angela Randle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Welcome to visit at any time. Please sign in and out.

Parking

  • There is a large free car park or additional car parking in the side streets around.

Inwood House Reviews (39)

9.7

Inwood House has a Review Score of 9.7 (9.733) out of 10, based on 21 reviews in the last 2 years.
Over all time Inwood House has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Inwood House
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Total of 39, showing 21-39
Review from C B (Relative of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care home is in need of decorating and repair in some areas.
The smell on some days makes your eyes water and is unacceptable in this day and age.
On the whole, staff are good and caring but basic hygiene sometimes lacking. Staff seen eating residents' meals from food trolley. Buzzers not answered
in a timely manner. Overall, not worth the high cost of care.
Reply from Donna Henderson, Home Manager at Inwood House

Thank you for your review, we’re sorry to hear your concerns about the home.


We have an extensive upgrade programme already underway which includes decorating the dining room, lounge area, selected bedrooms and general areas of the home. There have been updates sent to all relatives and residents about the ongoing work.


Thank you for your comment about the care staff, we are proud of the care and compassion they offer our residents.


We endeavour to maintain high standards of cleanliness at all times and are not aware of any issues being raised by other residents or their families. It’s disappointing that you’ve never raised this with us previously.


More than one resident may access our Nurse Call system at one time, meaning there may appear to be a prolonged tone on occasion. Our staff response times are generally excellent.


If you have any further concerns, management are contactable 7 days a week.

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Review from Diane S (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is happy here and likes everyone who helps her. She joins in with the activities and especially enjoys the singing and the visiting singers/musicians. I am comfortable that she is looked after well, and I find everyone very approachable if I have any queries.
Reply from Neil Todd, Regional Quality Support at Inwood House

Thank you for such lovely comments - your mum is a joy to look after, and we're glad to hear she's happy.

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Review from B M (Daughter-in-law of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my father-in-law's second time at Inwood House Care Home. We had to admit him at short notice due to his wife being admitted to hospital. The management went out of their way to help me sort things out quickly to ensure his care was in place quickly.
Whilst he was there, the staff were caring
and treated him with great dignity.
Reply from Nikki Ayliff, Operations Manager at Inwood House

Many thanks for your kind words and acknowledgement of the outstanding work the team do each day - it's greatly appreciated.

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Review from James H (Nephew of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle loved his time at Inwood and improved dramatically. It is a testament to the excellent care that he received that he was able to return home after a four-month stay. All the staff were incredibly caring and vested in him getting better. He was treated with respect and dignity. I would recommend
Inwood wholeheartedly.
Reply from Terri Smith, Home Manager at Inwood House

Many thanks for taking the time to provide your feedback - we will pass on your compliments to the staff team.
Your uncle was a pleasure to care for, and we are here if you ever need support in future.
Best wishes.

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Review from Garry H (Son of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb facilities and superb staff. Staff are all very caring and approachable. Mum thought the world of the staff and was always very happy while at Inwood House. We cannot thank the staff enough for the care and attention they always gave Mum.
Reply from Shaikh Hassan, Home Manager at Inwood House

Thank you for the feedback and really kind words. We strive to look after our residents with dedication, compassion and hard work. Your compliments motivate us to go above and beyond for our loved ones, and we will continue to go the extra mile for them.

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Review from J H (Daughter of Resident) published on 15 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Inwood House was a lovely care home, my mother really loved her time there. She felt very happy and everyone was so kind and caring. She loved the food and her room. She loved how the staff took care of her. Her end of life care at the home was cared for with dignity, kindness and compassion towards
my mother and us as a family. Many thanks
Reply from Nikki Ayliff, Operations Manager at Inwood House

Thank you for your lovely feedback. We are so pleased to hear you were happy with your mum’s care, she was much loved by the home and will be missed. The team will really appreciate your comments and we will ensure they are shared with them. Thank you once again for taking the time to send us your review.

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Review from V S (Daughter-in-law of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are happy with the care provided. The staff have shown compassion and care throughout the admission process. The managers have made what we found a very difficult decision a lot easier and have been very welcoming.
Reply from Rachel Beech, Home Manager at Inwood House

Thank you for your review, it is lovely to hear your thoughts on Inwood House and the staff team. It’s a real pleasure to care for your mother-in-law.


Rachel

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Review from E P (Daughter of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall surroundings and atmosphere at Inwood are very pleasant. Covid rules are strictly adhered to. Mum settled in quickly mainly due to the lovely, hardworking care staff who I cannot praise highly enough. Mum says they are all very friendly and helpful. She also says the food is very tasty.
However, the manager/office staff are rude and unfriendly, such a shame they let the home down. If not for the receptionist, I would have had no help at all.
Reply from Rachel Beech, Home Manager at Inwood House

Thank you for your review, we are pleased to hear you feel the care staff are hardworking, and that the food is tasty. It is also good to hear that Covid restrictions are being followed.
It was a pleasure to care for your mum and we wish her all the best for the future.


Rachel

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Review from K N (Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy living at Inwood, the staff are very nice and caring.
Reply from Rachel Beech, Home Manager at Inwood House

Thank you for your kind review, we are very glad to hear you are enjoying your time at Inwood.
The staff will be delighted to hear your feedback


Rachel

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Review from P T (Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind.
Reply from Rachel Beech, Home Manager at Inwood House

Thank you, that is lovely to hear - I will let the staff know as I'm sure they will be very pleased.


Rachel

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Review from Chris C (Wife of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially proposed as a temporary respite 2 week stay for my wife to avoid her anxiety during house modernisation to suit her needs. Then considered her possible added anxiety without me (and mine) so asked if I could stay as well! Accepted! What an excellent opportunity! Every staff member very quickly
understood her character and needs and always gave her necessary care in a most sympathetic manner. Individual rooms were spacious, airy and very comfortable, and common areas also. Food was always more than enough, well presented and with a wide variety over the period. Activities with enthusiastic staff participation were well organised and enjoyed by all residents. A ‘happy holiday’ made so entirely by the warmth and friendliness of carers. This first-hand experience has given me the confidence that should it become necessary, to entrust the care of my wife to this establishment.
Reply from Rachel Beech, Home Manager at Inwood House

Thank you for your lovely review of Inwood House, we are pleased you enjoyed your time with us and wish you and your wife all the best for the future.

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Review from Andy P (Son of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum’s been living at Inwood House for several years now and has been very settled and happy. Most recently we had quite a challenging situation regarding Mum, it was handled with great sensitivity by management. I was particularly grateful to the manager, who went out of her way to support us in a very
considerate manner. Thank you!
Reply from Nikki Ayliff, Operations Manager at Inwood House

It was an absolute pleasure for us to be able to support you and your mum, and we look forward to fulfilling your mum's care needs long into the future. Thank you.

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Review from A K (Son of Resident) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Three years of excellent care from a compassionate, friendly team who always treat mum with dignity. Inwood House is well maintained, clean and above all a happy, safe environment for residents. I would have no problem with recommending this care provider.
Reply from Susan Garnett, Home Manager at Inwood House

Thank you for your very kind words.


It was a pleasure to look after your mum for the last 3 years and we all miss her dearly.


Kind regards

Sue

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Review from M G (Son of Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last 2 1/2 years of his life at Inwood House including a very difficult (for all) lockdown. The staff were fantastic and up to lockdown I witnessed on a daily basis, care and compassion for him and all the others. Caring, efficient and spotless.
Reply from Susan Garnett, Home Manager at Inwood House

Thank you for your kind words, appreciation and for taking the time to leave a review; it’s greatly appreciated and I will ensure this is passed on to the staff team.


It was a pleasure to take care of your dad and we all miss him and his sense of humour.


Regards


Sue

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Review from Christopher R (Son of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently passed away after five very happy years at Inwood House. In all of those years, she kept saying how lovely the staff were. As a visitor, I could see that she was well cared for in every way. The food was well prepared, and wholesome and everywhere was clean and cared for. However,
it was the attitude of the staff, whether, in management, nursing care or housekeeping, that so impressed me and my sisters and we will always be grateful to them for their help and kindness.
Reply from Alistair How, Chief Executive at Inwood House

Thank you for your kind comments. Your mother was much loved by all the staff, and we were very fond of her. I am glad that we could care for her and make the final years of her life as comfortable as possible. Your feedback will be shared with the Inwood Team, so thank you.

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Review from Ted D (Son of Resident) published on 17 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clean, well-cared-for residential home. Excellent staff; friendly, dedicated, considerate, cheerful and very professional. My mother spent over four years here until she died last week. The levels of care, particularly in the final weeks, were exemplary. Nothing but praise for the staff and the care
provided.
Reply from Alistair How, Chief Executive at Inwood House

Thank you for your kind words regarding the care and team at Inwood. We always aim to put our residents and their relatives first at all times.

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Review from Martin S (Son of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother stayed at Inwood for just over 2 weeks in orders to discover what a care home could offer her and to help her decide whether the time was right for her to make the change from living alone to a care environment. In the end, she decided that she did not yet require the level of care offered
by Inwood and is now back in her own home, however, should the time come when this level of care is required, Inwood is the place that she would like to be.
The rooms are well appointed and kept very clean. The staff pop in regularly to make sure everything is OK. The building is modern and well appointed. Handrails in all the corridors and lifts. Very secure. The staff are caring and dedicated. There are light and airy communal areas on both floors. All in all, a really good experience and highly recommended.
Reply from Alistair, Chief Executive at Inwood House

Thank you for your review. It was a pleasure to care for your mother during her respite and we would welcome you back any time.

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Review from Janet W (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just moved to this amazing residential home. All the Management have made my mum extremely welcome and I cannot praise this home enough. My mum is treated with dignity, compassion and kindness by ALL the staff. Nothing is too much trouble for the care assistants. The home itself is clean
bright and welcoming and the resident's rooms are spacious, well equipped. The food is varied, warm and delicious. There is a widely varied entertainment programme. Our family were very impressed with the free cafe and any time visiting hours.


Unfortunately, my mum had a really bad fall last year breaking her hip, pelvis and knee, so she requires a lot of care with her mobility and personal needs but I am confident that she is dealt with in a dignified way at all times. Her records are kept up to date and I can see at a glance what care mum has received. She has settled well and feels safe.


This is an outstanding residential home which is very well run with qualified kind, caring staff.

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Review from Jane (Daughter of Resident) published on 7 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has lived at Inwood since January when he was discharged from hospital following surgery for a fractured head of femur at the age of 91. The staff at Inwood are dedicated, compassionate and understanding. Since he has been living there my father has improved physically, mentally and emotionally.
He is very happy living there and I can sleep at night without worrying about him and jumping every time the phone rings! I am happy and confident that he is safe and being well cared for.
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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Inwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Inwood House is calculated as follows: ( (192 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 243 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Inwood House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Donna

Donna Henderson

Job Title: Home Manager Joined: 2023

Donna is a highly regarded Registered Manager with almost 30 years of experience in leadership roles in care organisations.


She’s held a variety of roles in the sector, starting as a Carer and working up to Senior, Deputy and Manager positions.


Donna has received industry recognition for her leadership skills, winning the Manager of the Year award at the Yorkshire & Humberside Social Care Awards.


Outside of work, Donna enjoys time outdoors with Spencer her Labrador cross.

Carrie

Carrie Stabler

Job Title: Deputy Manager Joined: 2021

Carrie is our Deputy Manager at Inwood. She has two decades of experience in both residential and complex care settings in & around Yorkshire.


Born & bred in Horbury, Carrie knows the area and is well-liked by the staff, residents and families we serve.


Fun fact: Carrie worked at Inwood House 10 years ago as a Night Carer before returning in 2021 as our Deputy Manager! We’re lucky to have her back.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Inwood House to verify any information. View our terms and conditions. Inwood House has an Enhanced Service - more info.