City Health Care Ltd - Alderson House

Linnaeus Street, Hull HU3 2PD
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1.0 26 Reviews
  • City Health Care Ltd - Alderson House, Hull
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 32 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Near Public Transport
  • Lift
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • City Health Care Partnership CIC

Person in charge

  • Angela Collins (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
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City Health Care Ltd - Alderson House Reviews (26)

1.0

City Health Care Ltd - Alderson House has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time City Health Care Ltd - Alderson House has 26 reviews.

Overall Experience
  • 19
  • 5
  • 0
  • 0
  • 2
Date Published
  • 26
  • 0
  • 0
  • 1
  • 25
Reviewer Connection to City Health Care Ltd - Alderson House
  • 11
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from A N (Partner of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers are very good and look after the residents very well. It's very good with hygiene, the rooms are very well equipped. I would recommend the home to anyone. Also, the staff and carers are very pleasant and caring.
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Review from A W (Daughter-in-law of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite staff. Always polite and helpful. Friendly, nothing is too much trouble. Lovely clean care home.
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Review from Colin H (Son of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class service for my Mum. She has been in the home now for 8 months and is very happy, which as a family is all we could wish for.
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Review from Jacqueline W (Daughter of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and all the staff at Alderson House are excellent nothing is to much trouble. They have coped extremely well during the COVID pandemic.
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Review from Christina B (Granddaughter of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been here since Christmas, which was an emergency placement. He has loved it here ever since, he is very settled and happy at Alderson House. The manager and the staff are absolutely brilliant and keep me informed and updated with everything I need to know and about anything he needs.
Alderson House is a nice care home with nice staff and looks after its residents amazingly. I have no reason to worry anymore as he is so still so well cared for.
Reply from Samantha McEnteggart, Manager at City Health Care Ltd - Alderson House

Thank you so much for your kind review. It's lovely to hear we are able to give you and your family the reassurance that your grandad is happy and settled in our home.

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Review from Lesley C (Niece of Resident) published on 22 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our uncle came into Alderson House in March 2018. He was there until he died in May this year.
It was the best thing that could have happened to him. It took a few weeks to settle in but then he embraced it all. Enjoyed the daily banter with staff, ate well and put on weight.
The home is very clean,
the staff friendly and helpful. Alderson House was the best thing that happened to our uncle and we can highly recommend it.
Reply from Samantha McEnteggart, Manager at City Health Care Ltd - Alderson House

Thank you for your kind review, your uncle was a pleasure to care for.

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Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for City Health Care Ltd - Alderson House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for City Health Care Ltd - Alderson House is calculated as follows: ( (12 Very Poors x 1) ) ÷ 12 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for City Health Care Ltd - Alderson House is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 0 Positive Reviews ÷ 6.4 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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