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The Elms

Lowgate, Sutton, Hull, East Riding of Yorkshire HU7 4US
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The Elms, Hull
The Elms, Hull
The Elms, Hull

The Elms Residential Home – Specialist Dementia and Residential Care in Hull

Serving communities across Hull and the East Riding.

The Elms Residential Home is a modern 35-bed care home in Hull, providing exceptional care and support for older people from Hull and the East Riding. The home has been thoughtfully designed to promote comfort, safety, and independence, featuring spacious lounges, inviting dining areas, and secure enclosed gardens that create a warm...  

Care Provided by The Elms

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,100£1,100 - £1,200
Residential Dementia Care£1,100 - £1,199£1,200 - £1,300

We would be happy to discuss our fees. Please contact the home for more information regarding funding

Contact The Elms to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Chelsea Good (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (22)

Visiting

  • The team warmly invite you to visit them and spend time with your loved once. The friendly team will be delighted to welcome you and show you around.

Parking

  • Parking is available on site

The Elms Reviews (37)

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9.7

The Elms has a Review Score of 9.7 (9.660) out of 10, based on 18 reviews in the last 2 years. Over all time The Elms has 37 reviews.

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Showing 37 reviews matching selected criteria
Review from Tracey A (Daughter of Resident) published on 12 August 2026 Submitted via Postal Card
Overall Experience
Can not fault.
Fantastic place, staff/carers

Amazing!!!

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Review from Holli A (Granddaughter of Resident) published on 11 August 2026 Submitted via Postal Card
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A wonderful place for my Nana to live.

Even better that certain members of staff have now left.

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Review from J T (Daughter of Resident) published on 3 August 2026 Submitted via Postal Card
Overall Experience

My mam is happily settled in this home the staff and manager are very friendly and approachable and go above and beyond to help enrich the lives of the people receiving care my mam was very frail and underweight on entering the home and is now a good weight and living her best life, she sees the staff as family and she knows she can ask for anything at anytime

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Review from L G (Daughter of Resident) published on 3 August 2026 Submitted via Postal Card
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The care home has caring, understanding staff. The staff at The Elms treat the residents with care, dignity & respect. Always with a smile. There is a warm atmosphere. Nothing is too much trouble. Mum is very happy and that is what is important to us.

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Review from Gary P (Nephew of Resident) published on 3 August 2026 Submitted via Postal Card
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Fantastic care given to my aunt Norma. The food is excellent. She is more than satisfied with The Elms Care Home. Excellent in every aspect.

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Review from I M (Son of Resident) published on 2 August 2026 Submitted via Postal Card
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Mam has been well treated + looked after by the staff even when mam was taken ill, the staff responded quickly, a first rate service. Mam has put on weight and enjoys her meals + company. The care home keep my family up to date with all activities and mams welfare. We have no issues at all + no complaints well done to everyone + thank you.

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Review from Gillian O (Resident / Service User) published on 23 June 2026 Submitted via Postal Card
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I have been hear several weeks all the staff are very caring and very helpful if I have a problem there only to happy to help. I have a storma can only eat certain foods they cater to my need they are excellent.

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Review from Liz W (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card
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When mum needed full time care, I reached out to my friends for recommendations as many of their parents had experience of being in a residential care home. Having only had experience of one other care home, I felt there must be somewhere better out there. 'The Elms' was highly recommended by two of my friends who's parents had lived at 'The Elms'. I arranged a visit and as soon as I walked in, I knew this was the place mum could be happy + safe. It feels like home. All staff are friendly, knowledgeable and maintain excellent relationships with the residents. The manager is approachable and its evident she wants whats best for those in her care.

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Review from Stewart E (Husband of Resident) published on 20 February 2026 Submitted via Postal Card
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When I vist my wife it feels comfortable and welcome the home The Elms. I see my wife in a comfortable chair and looks settled the staff are very helpfull and always checking to see if all the patients are comfortable and sits with them and talks with them and tends to any needs. The senior staff are friendly and very approachable and willing to help all in all. Its a nice home and has frequent entertainment.

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Review from Steve D (Son of Resident) published on 20 February 2026 Submitted via Postal Card
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My mum has been a resident of The Elms care home since Feb 2025 and has quickly settled in with the help and support of the staff, and now considers it her permanent home. Mum feels safe, supported and comfortable in the home, and has a good relationship with the staff and residents. She participates in most of the arranged activities and especially enjoys a sing along + she also enjoys the occasional outing arranged by the team. The staff are always on hand to answer queries or resolve issues and we appreciate the help and support they give to mum on a daily basis.

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Review from Glenda S (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card
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My mum has lived in The Elms care home for nearly two years and I couldn't wish for a better one. The carers are wonderful in every aspect, they actually care, I couldn't ask for more. The choice of food is excellent with all clients catered for. The home also provides the residents with lots of entertainment, catering for lots of different needs. I firmly believe my mum has a better life because of all the care at The Elms.

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Review from Martin J (Partner of Resident) published on 29 September 2025 Submitted via Website
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Pauline has multiple serious health problems and is very fragile. She is a very chatty and sociable person and when her health allows, she loves to chat with staff and this is a considerable aid to her comfort and wellbeing. The staff at the Elms Care Home actually care for Pauline and have supported her through many times when she has been upset or very poorly. They bend over backwards to help and Pauline now has developed key friendships with many of the staff. As someone who always feels ill, her habits tend to more nocturnal, and feeling ill, she doesn't always feel hungry. The staff continually go the extra mile for Pauline and she feels secure and 'at home' there, thanks to Jenny, Chelsea and all the staff's efforts to support here. They are there for her, and this is the first time I've felt this level of support from a home, which is a huge assurance to me that if I have to leave the country with work, I know she is in very safe hands thanks to the care and dedication shown.

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Review from Karen S (Daughter of Resident) published on 18 June 2025 Submitted via Website
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From the initial conversation with a request for a referal for my dad in April the communication from the management has been excellent nothing seems to be to much. The atmosphere is relaxed and the staff team are approachable with a good sense of humour more so towards the residents in thier care, there is such a pleasant feeling when walking in. My dad is always well presented clean clothing, shaven and hair brushed. Food looks good and well presented. The areas are cleaned regular with some nice aromas from the cleaning products used. I have evidenced activities, positive communication between staff and residents, group resident meetings, choices, safe practices carried out and lots more positives in such a short time. I am more then happy my dad is a resident at the elms.

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Review from D P (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card
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From start to finish, each contact and visit has been 100% positive, accommodating and informed. Mum has settled well. Efficiently managed.

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Review from D F (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card
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During this period, my mother has been cared for extremely well. She has gained weight through eating good and healthy meals. She is always kept clean and tidy. She has nothing but high praise for all the staff members. They are warm and welcoming at all times. I would be happy to become a resident at this home.

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Review from L D (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card
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Mam's room is sparse but as she is visually impaired this is not a big deal. The staff are lovely and know Mam well.

The worst aspect is the pervasive, unpleasant smell that is ever present throughout the home.

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Review from Peter C (Son of Resident) published on 18 March 2025 Submitted via Website
Overall Experience
My mother became a resident at the Elms following a respite period. She adjusted to this quite easily and was able to have a laugh and joke with the staff. Her room was clean and had a door opening out into a private garden area. A high standard of care was given to her needs at all times.
December 2024 proved to be worrying for both our family and the staff. Her breathing was a problem but I was kept informed of her condition during day or night time if needed. Two short stays in the hospital resulted in a return to the Elms where she had further care.

Her life ended peacefully during her sleep in mid January 2025. I would recommend The Elms to anyone based on my mother's and my own experience. The staff do care.

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Review from S F (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card
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Mum has only been a resident of The Elms for a few months due to her previous care home closing down. She has been welcomed with open arms by all the staff here (as we as relatives have also). Mum is very well cared for and is kept well entertained. The food is of a very high standard and mum said it's the best porridge she has ever tasted. It's definitely a thumbs up for us for The Elms.

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Review from M G (Granddaughter of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

My gran has been at The Elms for around 6 months now and we couldn't be happier. From the start, the care has been second to none. The staff couldn't be more attentive and kind not only to my gran but to us as a family and it doesn't go unnoticed to the other residents. The home is bright and very beautifully decorated following the refurb over the past few months and the buzz from everyone reminds us why we chose The Elms. The food, the cleanliness and the activity provision are fabulous. Thank you to everyone at The Elms for looking after Gran like she is one of your own. I couldn't recommend it more.

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Review from Jean L (Resident / Service User) published on 8 May 2024 Submitted via Postal Card
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The staff were kind, helped us when they could, always pleasant. It's nice being looked after by them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 June 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Chelsea Good
Chelsea GoodJob Title:Registered ManagerJoined: 2023

Chelsea Good began her career in Health and Social Care at the age of 19, gaining hands-on experience across a variety of roles before achieving her goal of becoming a Home Manager in 2025. Over the years, she has cultivated experience and expertise in care home management and holds NVQ Levels 2 and 3, the Level 5 Manager’s Award in Health and Social Care.

With more than 15 years of experience in residential and dementia care services, Chelsea is deeply passionate about delivering high-quality, person-centred care. She is committed to upholding the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are embedded in every aspect of service delivery.

Chelsea's leadership philosophy extends beyond enhancing care standards for residents. She is equally devoted to fostering a positive and supportive environment for staff, families, and visitors. She champions purposeful support for all who use the service and believes that strong relationships build resilient teams—teams that consistently achieve exceptional outcomes.

Her greatest strengths lie in her dedication to professional, compassionate care and her ability to nurture a culture where learning is encouraged, and excellence is the standard.

Frequently Asked Questions about The Elms

What types of Care is The Elms registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Elms have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Elms?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Elms to the centre of Hull?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Enhanced Service -more info.