The Elms

Lowgate, Sutton, Hull HU7 4US
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9.8 27 Reviews
  • The Elms, Hull
The ELMS Residential Home – Specialist Dementia and Residential Care in Hull
Serving communities across Hull and the East Riding.

The ELMS Residential Home is a modern 35-bed care home in Hull, providing exceptional care and support for older people from Hull and the East Riding. The home has been thoughtfully designed to promote comfort, safety, and independence, featuring spacious lounges, inviting dining areas, and secure enclosed gardens that create a warm and homely atmosphere.

The dedicated team at The ELMS delivers compassionate, person-centred care tailored to each resident’s individual needs and preferences. Whether residents are privately funded or supported by the local authority, every individual receives the same consistently high standard of care - founded on dignity, respect, and genuine kindness.

For residents living with dementia, The ELMS incorporates a variety of supportive design features to aid recognition and orientation. These include uniquely coloured bedroom doors, sensory artwork throughout the corridors, and contrasting bathroom fittings. Specialist equipment such as hoists, grab rails, and mobility aids is available throughout the home to ensure safety and enhance comfort.
Residents are encouraged to personalise their rooms with familiar belongings and treasured memories, creating a living space that truly feels like home. The on-site salon hosts a professional hairdresser twice a week, while freshly prepared meals are created in the home’s kitchen, with menus designed to meet a wide range of dietary needs and preferences.

The ELMS is committed to fostering an inclusive, nurturing environment where every resident is valued, respected, and supported to live a fulfilling and meaningful life.
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Care Provided by The Elms

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1199
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300

We would be happy to discuss our fees. Please contact the home for more information regarding funding

These prices are only a guideline, please contact The Elms to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jennifer Watson (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Funded
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • The team warmly invite you to visit them and spend time with your loved once. The friendly team will be delighted to welcome you and show you around.

Parking

  • Parking is available on site

The Elms Reviews (27)

9.8

The Elms has a Review Score of 9.8 (9.760) out of 10, based on 14 reviews in the last 2 years.
Over all time The Elms has 27 reviews.

Overall Experience
  • 19
  • 5
  • 1
  • 1
  • 1
Date Published
  • 27
  • 3
  • 6
  • 14
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Reviewer Connection to The Elms
  • 14
  • 5
  • 4
  • 1
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  • 1
Total of 27, showing 1-20
Review from Martin J (Partner of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pauline has multiple serious health problems and is very fragile. She is a very chatty and sociable person and when her health allows, she loves to chat with staff and this is a considerable aid to her comfort and wellbeing. The staff at the Elms Care Home actually care for Pauline and have supported
her through many times when she has been upset or very poorly. They bend over backwards to help and Pauline now has developed key friendships with many of the staff. As someone who always feels ill, her habits tend to more nocturnal, and feeling ill, she doesn't always feel hungry. The staff continually go the extra mile for Pauline and she feels secure and 'at home' there, thanks to Jenny, Chelsea and all the staff's efforts to support here. They are there for her, and this is the first time I've felt this level of support from a home, which is a huge assurance to me that if I have to leave the country with work, I know she is in very safe hands thanks to the care and dedication shown.
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Review from Karen S (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial conversation with a request for a referal for my dad in April the communication from the management has been excellent nothing seems to be to much. The atmosphere is relaxed and the staff team are approachable with a good sense of humour more so towards the residents in thier care,
there is such a pleasant feeling when walking in. My dad is always well presented clean clothing, shaven and hair brushed. Food looks good and well presented. The areas are cleaned regular with some nice aromas from the cleaning products used. I have evidenced activities, positive communication between staff and residents, group resident meetings, choices, safe practices carried out and lots more positives in such a short time. I am more then happy my dad is a resident at the elms.
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Review from D P (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From start to finish, each contact and visit has been 100% positive, accommodating and informed. Mum has settled well. Efficiently managed.
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Review from D F (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During this period, my mother has been cared for extremely well. She has gained weight through eating good and healthy meals. She is always kept clean and tidy. She has nothing but high praise for all the staff members. They are warm and welcoming at all times. I would be happy to become a resident
at this home.
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Review from L D (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mam's room is sparse but as she is visually impaired this is not a big deal. The staff are lovely and know Mam well.
The worst aspect is the pervasive, unpleasant smell that is ever present throughout the home.
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Review from Peter C (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at the Elms following a respite period. She adjusted to this quite easily and was able to have a laugh and joke with the staff. Her room was clean and had a door opening out into a private garden area. A high standard of care was given to her needs at all times.
December
2024 proved to be worrying for both our family and the staff. Her breathing was a problem but I was kept informed of her condition during day or night time if needed. Two short stays in the hospital resulted in a return to the Elms where she had further care.
Her life ended peacefully during her sleep in mid January 2025. I would recommend The Elms to anyone based on my mother's and my own experience. The staff do care.
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Review from S F (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been a resident of The Elms for a few months due to her previous care home closing down. She has been welcomed with open arms by all the staff here (as we as relatives have also). Mum is very well cared for and is kept well entertained. The food is of a very high standard and mum said it's
the best porridge she has ever tasted. It's definitely a thumbs up for us for The Elms.
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Review from G S (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at the Elms Sutton she can't walk now after fracturing her hip. We thought she was at the end of life but after the care here has has become stronger. All the staff are great and she has really taken to two of them and laughs and jokes with them. The way they interact with her is
amazing. I would say that the carers actually care.
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Review from M G (Granddaughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran has been at The Elms for around 6 months now and we couldn't be happier. From the start, the care has been second to none. The staff couldn't be more attentive and kind not only to my gran but to us as a family and it doesn't go unnoticed to the other residents. The home is bright and very beautifully
decorated following the refurb over the past few months and the buzz from everyone reminds us why we chose The Elms. The food, the cleanliness and the activity provision are fabulous. Thank you to everyone at The Elms for looking after Gran like she is one of your own. I couldn't recommend it more.
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Review from Jean L (Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were kind, helped us when they could, always pleasant. It's nice being looked after by them.
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Review from Audrey C (Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and helpful and look after us in this establishment. The food is good and I like living here.
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Review from Pamela D (Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very pleasant living here. The staff are friendly and kind and try to help you in any way they can.
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Review from D G (Husband of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife entered The Elms end of February 2019. I find her care is reassuringly consistent, staff and management have always shown kindness and understanding both to me and her in contact over the phone or in person. There is good communication which aids any problem or misunderstandings that may occur.
I know that my wife is in good hands.
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Review from M B (Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady who cared for me put me at my ease. She is worth her weight in gold. I hope she is appreciated by all of her residents and her employer. She is one in a million. I am very fortunate that she tended to me. Many thanks
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Review from Paula K (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Under the present owners and new manager, things were not good from the start. The manager was unresponsive. Some staff spoke very derogatorily of my father and no one seemed to listen to our concerns about his ulcerated feet. Subsequently, they became infected and he ended up in A&E.
The manager
had started to make some attempts to accommodate our wishes but it was too little too late.
We found the whole outfit shrouded in secrecy with no information given to the family regarding my father's health issues even though we have LPA over his health.
When the boiler broke down we were made to visit him in the freezing conservatory where my father was shivering. At no point did anyone ever inform us we could go into the lounge. We hadn't set foot in there since before the pandemic. After complaining, their response was that we could have gone into the lounge!
I would definitely not recommend this care home.
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Review from T R (Son of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the Elms are always cheerful, friendly and attentive to both residents and visitors. Mum always seems content and happy.
Reply from Shellene Armstrong, PA at The Elms

Many thanks for your feedback and review of The Elms care home.

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Review from Joy H (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum spent 15 months as a Resident at The Elms.
The Carers are amazing. I visited my Mum very regularly and was always welcomed by the Carers, who were always happy and extremely helpful. Nothing was ever too much trouble for them.
When my Mum became very ill, the care and compassion she was shown
by the Carers was second to none. Unfortunately, Mum is no longer with us, but I am so pleased she was cared for by the wonderful staff at The Elms.
I have no reservations in highly recommending The Elms.
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Review from Andrew W (Son of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Elms is a fantastic place. As always, we are greeted with friendly, helpful and 'smiley' staff. My mum has Alzheimer's and is unable to communicate very well but always appears to be happy and settled in her surroundings. The staff are always there to help move Mum if we require somewhere private
as she has very limited mobility. My mum always seems happy and that makes me happy!
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Review from Lynne S (Daughter of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled into the care home. The staff are all very helpful and very pleasant, her room is nice and we have no problems at all. It's nice to know that she is in a lovely environment and she has well looked after.
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Review from Josie P (Sister of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean, doesn't smell and the staff are very approachable, no problems at all.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for The Elms is calculated as follows: ( (135 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 167 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Elms is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jenny Watson

Job Title: Registered Manager Joined: 2022

Jenny Watson began her career in Health and Social Care at the age of 16, gaining hands-on experience across a variety of roles before achieving her goal of becoming a Home Manager in 2005. Over the years, she has cultivated extensive expertise in care home management and holds NVQ Levels 2 and 3, the Level 5 Manager’s Award in Health and Social Care, and a Level 5 qualification in Business Management.


With more than 30 years of experience leading residential, dementia, and specialist care services, Jenny is deeply passionate about delivering high-quality, person-centred care. She is committed to upholding the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are embedded in every aspect of service delivery.


Jenny’s leadership philosophy extends beyond enhancing care standards for residents. She is equally devoted to fostering a positive and supportive environment for staff, families, and visitors. She champions purposeful mentoring and believes that strong relationships build resilient teams—teams that consistently achieve exceptional outcomes.


Her greatest strengths lie in her unwavering dedication to professional, compassionate care and her ability to nurture an open, growth-oriented culture where learning is encouraged and excellence is the standard.

Frequently Asked Questions about The Elms

What types of Care is The Elms registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Elms have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Elms?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Elms to the centre of Hull?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Enhanced Service - more info.