






The Elms Residential Home – Specialist Dementia and Residential Care in Hull
Serving communities across Hull and the East Riding.
The Elms Residential Home is a modern 35-bed care home in Hull, providing exceptional care and support for older people from Hull and the East Riding. The home has been thoughtfully designed to promote comfort, safety, and independence, featuring spacious lounges, inviting dining areas, and secure enclosed gardens that create a warm...
Care Provided by The Elms
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We would be happy to discuss our fees. Please contact the home for more information regarding funding
The price(s) shown are provided by the care home. Contact The Elms for full pricing details and T&Cs.
Contact The Elms to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- GB Healthcare Group Ltd
- Private Owned
Person in charge
- Chelsea Good (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1996
- Last Refurbishment: 2018
- Number of floors: 4
Room Information
- Single Rooms (33)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (22)
Visiting
- The team warmly invite you to visit them and spend time with your loved once. The friendly team will be delighted to welcome you and show you around.
Parking
- Parking is available on site
The Elms Reviews (37)
The Elms has a Review Score of 9.7 (9.660) out of 10, based on 18 reviews in the last 2 years.
Over all time The Elms has 37 reviews.
The staff are very kind and helpful and look after us in this establishment. The food is good and I like living here.
It is very pleasant living here. The staff are friendly and kind and try to help you in any way they can.
My wife entered The Elms end of February 2019. I find her care is reassuringly consistent, staff and management have always shown kindness and understanding both to me and her in contact over the phone or in person. There is good communication which aids any problem or misunderstandings that may occur. I know that my wife is in good hands.
The lady who cared for me put me at my ease. She is worth her weight in gold. I hope she is appreciated by all of her residents and her employer. She is one in a million. I am very fortunate that she tended to me. Many thanks
The manager had started to make some attempts to accommodate our wishes but it was too little too late.
We found the whole outfit shrouded in secrecy with no information given to the family regarding my father's health issues even though we have LPA over his health.
When the boiler broke down we were made to visit him in the freezing conservatory where my father was shivering. At no point did anyone ever inform us we could go into the lounge. We hadn't set foot in there since before the pandemic. After complaining, their response was that we could have gone into the lounge!
I would definitely not recommend this care home.
The staff at the Elms are always cheerful, friendly and attentive to both residents and visitors. Mum always seems content and happy.
Many thanks for your feedback and review of The Elms care home.
The Carers are amazing. I visited my Mum very regularly and was always welcomed by the Carers, who were always happy and extremely helpful. Nothing was ever too much trouble for them.
When my Mum became very ill, the care and compassion she was shown by the Carers was second to none. Unfortunately, Mum is no longer with us, but I am so pleased she was cared for by the wonderful staff at The Elms.
I have no reservations in highly recommending The Elms.
The Elms is a fantastic place. As always, we are greeted with friendly, helpful and 'smiley' staff. My mum has Alzheimer's and is unable to communicate very well but always appears to be happy and settled in her surroundings. The staff are always there to help move Mum if we require somewhere private as she has very limited mobility. My mum always seems happy and that makes me happy!
My mother has settled into the care home. The staff are all very helpful and very pleasant, her room is nice and we have no problems at all. It's nice to know that she is in a lovely environment and she has well looked after.
The home is clean, doesn't smell and the staff are very approachable, no problems at all.
Overall I am happy with her care.
I have nothing but praise for this home and its staff.
The Elms is a homely, comfortable house in a lovely location. All visitors are made to feel welcome. The residents are treated at all times with respect and consideration. They are clean and have a good regime. Not rushed at all. The meals are good. The bedrooms are comfy and neat. My mum lived here for 3 years before her recent death. She was happy and I feel she had the best care available to her.
The Elms care home is very nice and clean. Staff are very good. Food was very good up to a month ago when we were having a light or buffet meal. I prefer a gravy meal at lunchtime, not as an evening meal. My only complaint.
Mum's first experience of The Elms was in respite (2011/2012) and then as a resident from 2013 until her demise in September this year (2018). We found lots of love, care and attention from the start, the tenderness and consideration Mum was given was exemplary, her room was clean and the food was excellent, we ate there so can say from experience, we also found it to be very nutritious. The carers always went the extra mile and were considerate to both resident and relative alike, they gave lots of support through some difficult times. Overall I would like to say a big thank you.
The food has attained 5 stars and is especially good.
I would recommend The Elms and have had good feedback from visiting friends and relatives.
They have been glad to get their loved ones into The Elms.
Found The Elms short staffed most of the time. Food poor for the price they charge. My mother's morning drinks were still on the table at lunch as she needed assistance. Overall, try as you may if short staffed you can only do the best with what you have. Would not recommend The Elms if it is a care home you need there is not a lot of that.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 June 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Elms.
There are no upcoming events for The Elms.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Elms.
Accreditations
There are no accreditations posted yet for The Elms.
Meet the Team (1)

Chelsea Good began her career in Health and Social Care at the age of 19, gaining hands-on experience across a variety of roles before achieving her goal of becoming a Home Manager in 2025. Over the years, she has cultivated experience and expertise in care home management and holds NVQ Levels 2 and 3, the Level 5 Manager’s Award in Health and Social Care.
With more than 15 years of experience in residential and dementia care services, Chelsea is deeply passionate about delivering high-quality, person-centred care. She is committed to upholding the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are embedded in every aspect of service delivery.
Chelsea's leadership philosophy extends beyond enhancing care standards for residents. She is equally devoted to fostering a positive and supportive environment for staff, families, and visitors. She champions purposeful support for all who use the service and believes that strong relationships build resilient teams—teams that consistently achieve exceptional outcomes.
Her greatest strengths lie in her dedication to professional, compassionate care and her ability to nurture a culture where learning is encouraged, and excellence is the standard.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Enhanced Service -more info.