The Elms

Lowgate, Sutton, Hull HU7 4US
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9.8 27 Reviews
  • The Elms, Hull
The ELMS Residential Home – Specialist Dementia and Residential Care in Hull
Serving communities across Hull and the East Riding.

The ELMS Residential Home is a modern 35-bed care home in Hull, providing exceptional care and support for older people from Hull and the East Riding. The home has been thoughtfully designed to promote comfort, safety, and independence, featuring spacious lounges, inviting dining areas, and secure enclosed gardens that create a warm and homely atmosphere.

The dedicated team at The ELMS delivers compassionate, person-centred care tailored to each resident’s individual needs and preferences. Whether residents are privately funded or supported by the local authority, every individual receives the same consistently high standard of care - founded on dignity, respect, and genuine kindness.

For residents living with dementia, The ELMS incorporates a variety of supportive design features to aid recognition and orientation. These include uniquely coloured bedroom doors, sensory artwork throughout the corridors, and contrasting bathroom fittings. Specialist equipment such as hoists, grab rails, and mobility aids is available throughout the home to ensure safety and enhance comfort.
Residents are encouraged to personalise their rooms with familiar belongings and treasured memories, creating a living space that truly feels like home. The on-site salon hosts a professional hairdresser twice a week, while freshly prepared meals are created in the home’s kitchen, with menus designed to meet a wide range of dietary needs and preferences.

The ELMS is committed to fostering an inclusive, nurturing environment where every resident is valued, respected, and supported to live a fulfilling and meaningful life.
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Care Provided by The Elms

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1199
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300

We would be happy to discuss our fees. Please contact the home for more information regarding funding

These prices are only a guideline, please contact The Elms to find out the exact price for your requirements.

Contact The Elms to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Elms to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Jennifer Watson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • The team warmly invite you to visit them and spend time with your loved once. The friendly team will be delighted to welcome you and show you around.

Parking

  • Parking is available on site

The Elms Reviews (27)

9.8

The Elms has a Review Score of 9.8 (9.760) out of 10, based on 14 reviews in the last 2 years.
Over all time The Elms has 27 reviews.

Overall Experience
  • 19
  • 5
  • 1
  • 1
  • 1
Date Published
  • 27
  • 2
  • 6
  • 14
  • 13
Reviewer Connection to The Elms
  • 14
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Carol M (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative was in for more than 6 years in The Elms. He was very well looked after and the care he received was nothing but kindness from all the staff. He passed away recently with the dignity he deserved.
I have nothing but praise for this home and its staff.
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Review from Keith G (Son of Resident) published on 28 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is 97 years old and has been a resident at The Elms for two and a half years. Prior to this, she lived at home with my father with support from local care workers. Whilst at home my mother suffered from severe depression and slept most of the day and night. She was visited by psychiatric nurses
on a regular basis and even a psychiatrist. Since she became a resident in The Elms we have seen a significant improvement in her mental and physical state. She is generally bright and cheerful and even knits. She eats well, gets plenty of fluids. She looks forward to the hairdresser visiting every week, her room is bright, clean and tidy. She gets visits from the dentist, chiropodist and opticians as necessary.
Overall I am happy with her care.
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Review from Patricia W (Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Elms care home is very nice and clean. Staff are very good. Food was very good up to a month ago when we were having a light or buffet meal. I prefer a gravy meal at lunchtime, not as an evening meal. My only complaint.
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Review from Linda B (Daughter of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Elms is a homely, comfortable house in a lovely location. All visitors are made to feel welcome. The residents are treated at all times with respect and consideration. They are clean and have a good regime. Not rushed at all. The meals are good. The bedrooms are comfy and neat. My mum lived here
for 3 years before her recent death. She was happy and I feel she had the best care available to her.
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Review from Pamela H (Daughter of Resident) published on 20 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's first experience of The Elms was in respite (2011/2012) and then as a resident from 2013 until her demise in September this year (2018). We found lots of love, care and attention from the start, the tenderness and consideration Mum was given was exemplary, her room was clean and the food was excellent,
we ate there so can say from experience, we also found it to be very nutritious. The carers always went the extra mile and were considerate to both resident and relative alike, they gave lots of support through some difficult times. Overall I would like to say a big thank you.
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Review from Janet S (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in The Elms for nearly 4 years. The care she has received has been very good. It is a very friendly home and the staff are very caring and helpful.
The food has attained 5 stars and is especially good.
I would recommend The Elms and have had good feedback from visiting friends and
relatives.
They have been glad to get their loved ones into The Elms.
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Review from Catherine K (Daughter of Resident) published on 13 March 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
Found The Elms short staffed most of the time. Food poor for the price they charge. My mother's morning drinks were still on the table at lunch as she needed assistance. Overall, try as you may if short staffed you can only do the best with what you have. Would not recommend The Elms if it is a care
home you need there is not a lot of that.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for The Elms is calculated as follows: ( (135 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 167 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Elms is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jenny Watson

Job Title: Registered Manager Joined: 2022

Jenny Watson began her career in Health and Social Care at the age of 16, gaining hands-on experience across a variety of roles before achieving her goal of becoming a Home Manager in 2005. Over the years, she has cultivated extensive expertise in care home management and holds NVQ Levels 2 and 3, the Level 5 Manager’s Award in Health and Social Care, and a Level 5 qualification in Business Management.


With more than 30 years of experience leading residential, dementia, and specialist care services, Jenny is deeply passionate about delivering high-quality, person-centred care. She is committed to upholding the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are embedded in every aspect of service delivery.


Jenny’s leadership philosophy extends beyond enhancing care standards for residents. She is equally devoted to fostering a positive and supportive environment for staff, families, and visitors. She champions purposeful mentoring and believes that strong relationships build resilient teams—teams that consistently achieve exceptional outcomes.


Her greatest strengths lie in her unwavering dedication to professional, compassionate care and her ability to nurture an open, growth-oriented culture where learning is encouraged and excellence is the standard.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Enhanced Service - more info.