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The Elms

Lowgate, Sutton, Hull, East Riding of Yorkshire HU7 4US
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The Elms, Hull
The Elms, Hull
The Elms, Hull

The Elms Residential Home – Specialist Dementia and Residential Care in Hull

Serving communities across Hull and the East Riding.

The Elms Residential Home is a modern 35-bed care home in Hull, providing exceptional care and support for older people from Hull and the East Riding. The home has been thoughtfully designed to promote comfort, safety, and independence, featuring spacious lounges, inviting dining areas, and secure enclosed gardens that create a warm...  

Care Provided by The Elms

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,100£1,100 - £1,200
Residential Dementia Care£1,100 - £1,199£1,200 - £1,300

We would be happy to discuss our fees. Please contact the home for more information regarding funding

Contact The Elms to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Chelsea Good (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (22)

Visiting

  • The team warmly invite you to visit them and spend time with your loved once. The friendly team will be delighted to welcome you and show you around.

Parking

  • Parking is available on site

The Elms Reviews (37)

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9.7

The Elms has a Review Score of 9.7 (9.660) out of 10, based on 18 reviews in the last 2 years. Over all time The Elms has 37 reviews.

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Showing 37 reviews matching selected criteria
Review from Audrey C (Resident / Service User) published on 29 April 2024 Submitted via Postal Card
Overall Experience

The staff are very kind and helpful and look after us in this establishment. The food is good and I like living here.

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Review from Pamela D (Resident / Service User) published on 29 April 2024 Submitted via Postal Card
Overall Experience

It is very pleasant living here. The staff are friendly and kind and try to help you in any way they can.

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Review from D G (Husband of Resident) published on 8 December 2023 Submitted via Postal Card
Overall Experience

My wife entered The Elms end of February 2019. I find her care is reassuringly consistent, staff and management have always shown kindness and understanding both to me and her in contact over the phone or in person. There is good communication which aids any problem or misunderstandings that may occur. I know that my wife is in good hands.

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Review from M B (Resident / Service User) published on 5 December 2023 Submitted via Postal Card
Overall Experience

The lady who cared for me put me at my ease. She is worth her weight in gold. I hope she is appreciated by all of her residents and her employer. She is one in a million. I am very fortunate that she tended to me. Many thanks

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Review from Paula K (Daughter of Resident) published on 15 February 2022 Submitted via Website
Overall Experience
Under the present owners and new manager, things were not good from the start. The manager was unresponsive. Some staff spoke very derogatorily of my father and no one seemed to listen to our concerns about his ulcerated feet. Subsequently, they became infected and he ended up in A&E.
The manager had started to make some attempts to accommodate our wishes but it was too little too late.
We found the whole outfit shrouded in secrecy with no information given to the family regarding my father's health issues even though we have LPA over his health.
When the boiler broke down we were made to visit him in the freezing conservatory where my father was shivering. At no point did anyone ever inform us we could go into the lounge. We hadn't set foot in there since before the pandemic. After complaining, their response was that we could have gone into the lounge!

I would definitely not recommend this care home.

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Review from T R (Son of Resident) published on 25 June 2021 Submitted via Postal Card
Overall Experience

The staff at the Elms are always cheerful, friendly and attentive to both residents and visitors. Mum always seems content and happy.

Reply from Shellene Armstrong, PA at The Elms

Many thanks for your feedback and review of The Elms care home.

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Review from Joy H (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience
My Mum spent 15 months as a Resident at The Elms.
The Carers are amazing. I visited my Mum very regularly and was always welcomed by the Carers, who were always happy and extremely helpful. Nothing was ever too much trouble for them.
When my Mum became very ill, the care and compassion she was shown by the Carers was second to none. Unfortunately, Mum is no longer with us, but I am so pleased she was cared for by the wonderful staff at The Elms.

I have no reservations in highly recommending The Elms.

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Review from Andrew W (Son of Resident) published on 22 January 2019 Submitted via Postal Card
Overall Experience

The Elms is a fantastic place. As always, we are greeted with friendly, helpful and 'smiley' staff. My mum has Alzheimer's and is unable to communicate very well but always appears to be happy and settled in her surroundings. The staff are always there to help move Mum if we require somewhere private as she has very limited mobility. My mum always seems happy and that makes me happy!

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Review from Lynne S (Daughter of Resident) published on 14 December 2018 Submitted via Postal Card
Overall Experience

My mother has settled into the care home. The staff are all very helpful and very pleasant, her room is nice and we have no problems at all. It's nice to know that she is in a lovely environment and she has well looked after.

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Review from Josie P (Sister of Resident) published on 11 December 2018 Submitted via Postal Card
Overall Experience

The home is clean, doesn't smell and the staff are very approachable, no problems at all.

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Review from Keith G (Son of Resident) published on 28 November 2018 Submitted via Website
Overall Experience
My mum is 97 years old and has been a resident at The Elms for two and a half years. Prior to this, she lived at home with my father with support from local care workers. Whilst at home my mother suffered from severe depression and slept most of the day and night. She was visited by psychiatric nurses on a regular basis and even a psychiatrist. Since she became a resident in The Elms we have seen a significant improvement in her mental and physical state. She is generally bright and cheerful and even knits. She eats well, gets plenty of fluids. She looks forward to the hairdresser visiting every week, her room is bright, clean and tidy. She gets visits from the dentist, chiropodist and opticians as necessary.

Overall I am happy with her care.

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Review from Carol M (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card
Overall Experience
My relative was in for more than 6 years in The Elms. He was very well looked after and the care he received was nothing but kindness from all the staff. He passed away recently with the dignity he deserved.

I have nothing but praise for this home and its staff.

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Review from Linda B (Daughter of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience

The Elms is a homely, comfortable house in a lovely location. All visitors are made to feel welcome. The residents are treated at all times with respect and consideration. They are clean and have a good regime. Not rushed at all. The meals are good. The bedrooms are comfy and neat. My mum lived here for 3 years before her recent death. She was happy and I feel she had the best care available to her.

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Review from Patricia W (Resident / Service User) published on 26 November 2018 Submitted via Postal Card
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The Elms care home is very nice and clean. Staff are very good. Food was very good up to a month ago when we were having a light or buffet meal. I prefer a gravy meal at lunchtime, not as an evening meal. My only complaint.

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Review from Pamela H (Daughter of Resident) published on 20 November 2018 Submitted via Website
Overall Experience

Mum's first experience of The Elms was in respite (2011/2012) and then as a resident from 2013 until her demise in September this year (2018). We found lots of love, care and attention from the start, the tenderness and consideration Mum was given was exemplary, her room was clean and the food was excellent, we ate there so can say from experience, we also found it to be very nutritious. The carers always went the extra mile and were considerate to both resident and relative alike, they gave lots of support through some difficult times. Overall I would like to say a big thank you.

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Review from Janet S (Daughter of Resident) published on 19 November 2018 Submitted via Website
Overall Experience
My mother has been in The Elms for nearly 4 years. The care she has received has been very good. It is a very friendly home and the staff are very caring and helpful.
The food has attained 5 stars and is especially good.
I would recommend The Elms and have had good feedback from visiting friends and relatives.

They have been glad to get their loved ones into The Elms.

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Review from Catherine K (Daughter of Resident) published on 13 March 2017 Submitted via Website
Overall Experience

Found The Elms short staffed most of the time. Food poor for the price they charge. My mother's morning drinks were still on the table at lunch as she needed assistance. Overall, try as you may if short staffed you can only do the best with what you have. Would not recommend The Elms if it is a care home you need there is not a lot of that.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 June 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Chelsea Good
Chelsea GoodJob Title:Registered ManagerJoined: 2023

Chelsea Good began her career in Health and Social Care at the age of 19, gaining hands-on experience across a variety of roles before achieving her goal of becoming a Home Manager in 2025. Over the years, she has cultivated experience and expertise in care home management and holds NVQ Levels 2 and 3, the Level 5 Manager’s Award in Health and Social Care.

With more than 15 years of experience in residential and dementia care services, Chelsea is deeply passionate about delivering high-quality, person-centred care. She is committed to upholding the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are embedded in every aspect of service delivery.

Chelsea's leadership philosophy extends beyond enhancing care standards for residents. She is equally devoted to fostering a positive and supportive environment for staff, families, and visitors. She champions purposeful support for all who use the service and believes that strong relationships build resilient teams—teams that consistently achieve exceptional outcomes.

Her greatest strengths lie in her dedication to professional, compassionate care and her ability to nurture a culture where learning is encouraged, and excellence is the standard.

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