Elm Tree Court - Care Home

344 Preston Road, Hull HU9 5HH
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7.3 3 Reviews
  • Elm Tree Court - Care Home, Hull
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kerry Moss (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (73)

Parking

  • There is ample free parking on site

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Elm Tree Court - Care Home Reviews (3)

7.3

Elm Tree Court - Care Home has a Review Score of 7.3 (7.348) out of 10, based on 3 reviews in the last 2 years.
Over all time Elm Tree Court - Care Home has 3 reviews.

Overall Experience
  • 0
  • 2
  • 1
  • 0
  • 0
Date Published
  • 3
  • 0
  • 0
  • 3
  • 0
Reviewer Connection to Elm Tree Court - Care Home
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from C E (Sister of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
An afternoon of entertainment for the residents, it's lovely to see the ladies enjoying a singsong and a little dance. A fundraising event organised by the activities ladies we were able to enjoy a game of bingo and supper.
Reply from Kerry Moss, Home Manager at Elm Tree Court - Care Home

Thank you for your lovely review! Were delighted to hear that the residents enjoyed the afternoon of entertainment, especially the singsong and dance. Our activities team is dedicated to creating joyful moments like these, and were glad the fundraising event, bingo game, and supper were a hit. Your support and kind words mean a lot to us!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Daughter of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provided is good the carers do an amazing job with the tools provided by the hica group. As always there is room for improvement, for example, the care team should be attached to one area of of home rather than moving from different areas so there is constant familiarity among the residents
and no cross-contamination if there are any illnesses. Sometimes the staff are stretched at times help over busier times would be an advantage for example meal times to assist residents and keep residents sitting at tables to eat meals. The cleaning could be really improved the floors are always dirty I would assume other areas are the same. Laundry service could be improved as items go missing even when marked up. The food could be improved it could be cooked in-house and not bought in, it's repetitive.
Reply from Kerry Moss, Home Manager at Elm Tree Court - Care Home

Thank you for your feedback. We're glad to hear you recognize the dedication of our carers. Your suggestions are invaluable, and we will certainly look into improving consistency in care assignments, addressing staffing levels during busy times, enhancing cleaning standards, and refining our laundry service. We also appreciate your comments about the food and will consider ways to improve meal variety and quality. Your input helps us strive for excellence, and we are committed to making the necessary improvements.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Wife of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are brilliant they show the care they give to my husband and are always willing to help. I have some issues with the food my husband gets. He is on a forkful diet but some meals get repeated too often.
Reply from Cameron Innes, Marketing & Communications Coordinator at Elm Tree Court - Care Home

Thank you for your kind words about our staff. We're pleased to hear they provide excellent care for your husband. We appreciate your feedback regarding the food and will review the meal variety for those on a forkful diet to ensure more diverse options. Your input is valuable in helping us improve our services.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.3 (7.348)

Overview of Review Score

The Review Score of 7.3 (7.348) out of 10 for Elm Tree Court - Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.086 for Elm Tree Court - Care Home is calculated as follows: ( (13 Excellents x 5) + (13 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 35 Ratings = 4.086
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.262 Points relating to the number of positive Reviews for Elm Tree Court - Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 2 Positive Reviews ÷ 14.6 = 0.137
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Elm Tree Court - Care Home

What types of Care is Elm Tree Court - Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm Tree Court - Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Elm Tree Court - Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elm Tree Court - Care Home to the centre of Hull?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Tree Court - Care Home to verify any information. View our terms and conditions. Elm Tree Court - Care Home has an Basic Service - more info.