Care Homes Owned by HICA Group

My father was recently admitted to Fairways due to suffering a fall at home. Every single member of staff has been amazing; they are all lovely to him and treat him with respect and dignity. When family visit they keep us fully informed and I would recommend this facility to anybody who is looking for care for their family members. Dad is a fussy eater and they ensure they provide something he likes for every meal time.

Overall the care home is warm and friendly and a very safe enviroment. Service users appear well and cared for. I have a couple of negatives but not major or concerning issues. On a recent visit i found my self stuck at the end of the building after attending my relatives room, with no way of returning as all doors were locked i rang emergency bell in the bedroom and in the bathroom, which nobody attended, i had to ring the main telephone line to inform staff i was stuck. I also feel that when posted images of service users to social media, most need their hair brushing. My relatives hair was their crowning glory and it was just so on a daily basis it makes me quite sad seeing photos looking like they have just got out of bed. I totally understand the pressures staff are under, but its surely part of the morning routine . I hope this has been taken as constructive criticism. The home has improved massively and is beautifully presented.You all do an amazing job keeping loved ones safe

I feel so much better knowing that my mum is in a safe caring environment with lovely staff, who get to know the residents as individuals.

From what I've experienced at Cranwell Court; is how fabulous caring accommodating and lovely all staff are , you can tell how much all staff care for the residents in there and how nice they are to family members and talk about memories , every single staff member knows exactly their care users and how to make them happy and the approaches they use are fabulous, everything is all up to an exceptional standard , The way staff speak to residents and family members is so kind and thoughtful, often talking about shared memories and taking real time to connect. It means so much to families to feel included and listened to, and Cranwell Court does this beautifully. What really stands out is how every member of staff , chefs and cooks included knows their care users so well ; their personalities, preferences, and what makes them happy. The approaches they use are fabulous and clearly tailored to each individual, creating a warm, safe, and happy environment for all. Thank you

I was eventually asked to move my husband.

Whilst visiting a patient for catheter care Carly senior was amazing knew everything about the lady I was visiting which helps as we often don't know the patients as we are unscheduled care Carly was efficient polite and very caring

I looked at every nursing home in the Harrogate area and visited some homes, including Hampden, multiple times. I am leaving this review as I would have moved my mother to Hampden House had she not opted to move out of area to be closer to family. The home has very low to no dependency on agency carers/nurses - this is important for consistency of good care and in marked contrast to some of the other homes in Harrogate. The home is attractive, homely and has a very calm, peaceful feel to it. The manager made time to meet my mother, answer quite in depth questions about care, understood everything and I came away with a positive view of how the home is run.

My mother has lived at Overton House for about 6 weeks now and appears very happy. She has told me that they have a lot of fun, and is really enjoying the social events. All the staff are lovely, very friendly and helpful. She has also commented on the large amount of food on offer, which she seems to be enjoying. Can't thank everyone enough for making her, and myself so welcome.

Mum has been at Hampden nearly two years. Although it has taken her time to settle in, she is slowly getting there. This is no reflection on the Home, but more the fact that she is unable to do anything for herself anymore and she finds this difficult. We find the staff very accommodating and friendly, although at times I do feel that staffing levels are a little low. Any time I/mum has any concerns I take them straight to management and they are addressed immediately. Activities are always good. Mums room is lovely and we are fortunate to have a lovely outlook.

Lovely caring staff and they all go above and beyond to care X

Everyone goes out of their way to make sure Mum is happy, and it is so reassuring for us to know that she is safe,cared for, and in such good hands. Thank you everyone,for the wonderful job you do!

They made a very difficult time for us that my much better and gave Dad the peace and respect and care he deserved. Thank you.

Mum was looked after untill her death. She had been a resident for about 1 year. The staff were wonderful and treated her with dignity and loving care.

My Father was a resident at Overton House for 11 months. He had several health issues and dementia. I can't ever express fully how grateful I am for the care and compassion shown to him during his stay. The rooms and common areas are bright, clean and comfortable. The staff are professional, knowledgeable and supportive, towards both their clients and their families. They make a huge effort to keep the people in their care stimulated and busy. They organise activities and special events on a regular basis. Residents in the home are always treated as individuals. staff use their name when interacting with them, not generic dear, lovely etc. My father was treated with respect and dignity. I would recommend Overton House to anyone looking for residential care.

Staff are always friendly and my aunt seems really cared for, there was an open day on August 16th friends and family of residents could go, it was a really good afternoon, food was lovely and the ABBA tribute was amazing. We looked around the newly decorated rooms, and they which were accommodating and nicely decorated, it was a really nice day .

My Dad was transferred to Fairways Care Home and All the staff have been brilliant with supporting him in his recovery and needs. The staff go above and beyond to help if anything required. Any questions our family have asked and support has been great. I would like to say a big thankyou from myself and family for your ongoing help,care and support you continue to deliver for my Dad. Thank You

Since my mum has been in Tamarix Lodge for respite cste after major surgery she has come on leaps and bounds as she gets the best care possible from the whole team of staff. They are all very kind and caring . Mum gets along with all of them and the other residents. She loves the food and has an activity daily . Her room is always spotlessly clean and tidy. The home always smells fresh and staff are very welcoming

My father came into this home on a crisis basis. He has mixed dementia and was a bit bewildered. The whole team was very kind, caring and took so much time to make him feel comfortable. Dad is now a permanent resident and he always tells me how good it is to be there, that everyone is nice and that they can't do enough for him. And the most important thing for me as his daughter is that he tells me every time I visit that he his happy to be there. I find the team are always friendly and care so much for the residents.

My father-in-law went into tamarix in April I have seen a Hugh difference in him he was a man who just looked out of his window counting tractors every day. Since going into tamarix he has come out of his shell plays bingo,bowls,and other activities even baking. This is all thanks to the manager and all the staff who do a fabulous job under difficult circumstances sometimes. Can't praise them enough would recommend them to anyone. There are not enough stars and five is not good enough.

My grandma loves it here, the staff are all so kind and caring. They enable her to keep her independence while helping and supporting in areas she needs assistance.