Care Homes Owned by HICA Group in North East Lincolnshire

My father was recently admitted to Fairways due to suffering a fall at home. Every single member of staff has been amazing; they are all lovely to him and treat him with respect and dignity. When family visit they keep us fully informed and I would recommend this facility to anybody who is looking for care for their family members. Dad is a fussy eater and they ensure they provide something he likes for every meal time.

Overall the care home is warm and friendly and a very safe enviroment. Service users appear well and cared for. I have a couple of negatives but not major or concerning issues. On a recent visit i found my self stuck at the end of the building after attending my relatives room, with no way of returning as all doors were locked i rang emergency bell in the bedroom and in the bathroom, which nobody attended, i had to ring the main telephone line to inform staff i was stuck. I also feel that when posted images of service users to social media, most need their hair brushing. My relatives hair was their crowning glory and it was just so on a daily basis it makes me quite sad seeing photos looking like they have just got out of bed. I totally understand the pressures staff are under, but its surely part of the morning routine . I hope this has been taken as constructive criticism. The home has improved massively and is beautifully presented.You all do an amazing job keeping loved ones safe

From what I've experienced at Cranwell Court; is how fabulous caring accommodating and lovely all staff are , you can tell how much all staff care for the residents in there and how nice they are to family members and talk about memories , every single staff member knows exactly their care users and how to make them happy and the approaches they use are fabulous, everything is all up to an exceptional standard , The way staff speak to residents and family members is so kind and thoughtful, often talking about shared memories and taking real time to connect. It means so much to families to feel included and listened to, and Cranwell Court does this beautifully. What really stands out is how every member of staff , chefs and cooks included knows their care users so well ; their personalities, preferences, and what makes them happy. The approaches they use are fabulous and clearly tailored to each individual, creating a warm, safe, and happy environment for all. Thank you

They made a very difficult time for us that my much better and gave Dad the peace and respect and care he deserved. Thank you.

Staff are always friendly and my aunt seems really cared for, there was an open day on August 16th friends and family of residents could go, it was a really good afternoon, food was lovely and the ABBA tribute was amazing. We looked around the newly decorated rooms, and they which were accommodating and nicely decorated, it was a really nice day .

My Dad was transferred to Fairways Care Home and All the staff have been brilliant with supporting him in his recovery and needs. The staff go above and beyond to help if anything required. Any questions our family have asked and support has been great. I would like to say a big thankyou from myself and family for your ongoing help,care and support you continue to deliver for my Dad. Thank You

My father came into this home on a crisis basis. He has mixed dementia and was a bit bewildered. The whole team was very kind, caring and took so much time to make him feel comfortable. Dad is now a permanent resident and he always tells me how good it is to be there, that everyone is nice and that they can't do enough for him. And the most important thing for me as his daughter is that he tells me every time I visit that he his happy to be there. I find the team are always friendly and care so much for the residents.

Thank you.

With thanks.

The only minor criticism I can make is that sometimes it is difficult to find a member of care staff when needed.

I feel my mum is finally settling into her new way of life. As I visit regularly, I am getting to know lots of the staff and they are all very welcoming. I did ask a few weeks ago if it would be possible to have tea/coffee-making facilities. I've even offered to bring in my own, realising the kettle must be PAC tested. I also appreciate that a kettle isn't appropriate for all residents, so maybe a fob for visitors to enter the Olive Room?

The Entry. I appreciate that staff aren't always available to answer the doorbell but on the last two occasions, I have had to wait outside in the cold to be let in. A visiting relative drove over from Sutton on Sea and could not gain access as no one answered after 20 minutes. I usually end up having to ring the telephone number to ask for admission. Is there a way a doorbell could be fitted in more areas of the care home with an access button?

The refurbishment is looking good, and we look forward to seeing what happens with the outside garden space.

Thank you for everything.

So pleasantly surprised at the lounge of Cranwell, my sister's room is lovely it is cleaned to a high standard, the food served looks excellent, but the thing that pleased me the most is the wonderful caring nature of all staff. My sister is assisted with personal care and always looks well presented. Staff treat her with compassion and respect. The staff are well managed and the building is excellent for resident's needs - well done HICA and thank you. You're brilliant!

Lovely home with great staff.

From the moment Cranwell Court agreed to take my husband as an emergency admission, everyone has gone out of their way to treat him with respect, whilst looking after him and helping him settle in. All the carers without exception are prepared to go the extra mile to make him comfortable. His apartment with its own front door, bed, sitting area, wet room, and kitchenette is very comfortable. It is nice for the family to have somewhere to relax and make a hot drink when we visit him. I would recommend Cranwell Court without hesitation.

After assessments by physiotherapists, they stated she had made good progress and didn't need a rehab bed and continued to make excellent progress with the support and help from all the staff. We would recommend this facility.

Have been helping to settle a friend into Cranwell Court. Only the first few days, but have found all the staff we have dealt with to be very friendly, helpful and professional. Most refreshing.

I cannot thank Cranwell Court enough for all they are doing for Dad.

Dad was treated with great care and respect. Nothing was too much trouble. It brought him alive. The stimulation of other people around him did him good. At home, he would just sit and stare out the window or TV. It gave Mum a well-deserved rest from him shouting for her day and night. Thank you.

I cannot praise highly enough the care given to my mum following a fall. The kindness and support shown by all staff has helped make a very difficult two months easier to manage. Family and friends have been welcomed into the home when visiting Mum and my dad, who spends most of the day by my mum's side, has been supported and befriended by everyone. Mum's needs have been met with kindness, compassion and respect and the professionalism of all staff is helping Mum regain her independence. Thank you.