Care Home Owned by HICA Group in North Yorkshire

although at times I do feel that staffing levels are a little low. Any time I/mum has any concerns I take them straight to management and they are addressed immediately. Activities are always good. Mums room is lovely and we are fortunate to have a lovely outlook.

Lovely caring staff and they all go above and beyond to care X

and cakes are small.
Weekends don't appear to be staffed in the numbers that are working during the week which looks like there is pressure on the staff working and the care they are able to provide. Short cuts on care are taken.
Mouth hygiene for my family member is hit and miss.
Conveen is either not fitted or sometimes is short to the knee which makes it uncomfortable for the wearer and hard to empty.
The three months have been a challenge for me as the family member. My expectations weren't met, but it is early days and I hope things will improve.
Laundry service is good.
Activities are good.
Rooms are good and the garden is lovely.
Staff are friendly.

everyone. Mum especially enjoys the music events and the bingo.
The home itself is beautifully presented and the gardens are amazing. Perfect for enjoying an afternoon in the sunshine.
Everyone goes out of their way to make sure Mum is happy, and it is so reassuring for us to know that she is safe,cared for, and in such good hands. Thank you everyone,for the wonderful job you do!

management do not appear to be addressing the issue properly but appear to be taking the "patching" up approach.

Care/Support - use of agency staff due to being short staffed - something the new management said was one of their top priorities they were going to address 18 months ago when they took over the care home.

way she spent her last months. Thank you.

We felt really confident that we had chosen the right place for her.

know the staff really well and they knew who I was too. Overall experience was excellent.

she is settling well. The staff are so helpful and the rooms and laundry are kept to a high standard. I have been particularly impressed with the social engagement team and the activities that are on offer to my Granny should she choose to participate. Thank you all so much for your warm welcome and all you do to ensure our loved ones are safe and most of all happy in your care.

were pleasant, polite and respectful. The person who helped me to have the one bath I had, was excellent. One person refused to wash my hair, saying that it was the hairdresser's job, but another did wash my hair later. I did mention a recliner chair, to ease leg pain but nothing was offered. The laundry service was good, though some items were lost.

Hampden House her home.