Care Home Owned by HICA Group in North Yorkshire

Thank you for taking the time to share your feedback. Were really pleased to hear that your mum enjoys living at the home and taking part in our activities it's always lovely to know when residents are happy and engaged.We would like to reassure you that weve recently had a brand-new boiler installed, which has resolved the previous issues with heating and hot water. We appreciate your patience while we worked toward a long-term solution.Regarding staffing, we acknowledge that the use of agency staff has been necessary at times. However, this remains a key focus for our management team, and we are continuing to make progress in building a stable and consistent team to ensure the highest quality of care and continuity for our residents.Your feedback is valuable to us, and were committed to providing the best possible environment for your mum and all our residents. Please dont hesitate to speak with a member of the management team if youd like to discuss anything further.

Thank you for your kind words. We are so glad to hear that your mum was well cared for and that she found comfort in the beautiful view from her room. It's wonderful to know that your dad enjoyed his visits and the afternoon tea-it's those small moments that mean so much. Our team strives to provide dignified care, especially in such important times, and we're truly grateful for your appreciation. We feel honoured to be a part of your mum's journey.

Hello, Thank you for such a lovely review. All our teams work hard to ensure our residents are treated with dignity and respect. We are very fortunate to have such lovely gardens, which everyone can enjoy. And our residents are all involved in selecting the flowers, plants and colours each year. I will pass on your comments to our teams as well.

Thank you for taking the time to complete a review. In what I know has been a difficult time with your aunt recently passing away. Your aunt was a wonderful character and a pleasure to look after and she will be missed by residents and staff. And thank you for your kind comments about how you felt staff supported you and your aunt and that she was safe here at Hampden House. And that you were kept updated if any concerns were raised about your aunt's health. And that your overall experience was excellent. It was always nice to see yourself as well when you visited. I will pass your kind comments on to the staff.

Hello. Thank you so much for such kind and lovely comments, about the teams here at Hampden, which are greatly appreciated. I am glad that your Granny and you feel that we meet her needs, and she is a pleasure to look after. All departments work closely together to ensure that all our residents receive high standards of Care and Entertainment, our Social Engagement team always aim to do a program suitable for all our residents, if they wish to join in. I will share your review with all our departments. Once again thank you.

Thank you for taking the time to send in a review. I would like to apologise that your stay was not as what we would expect here at Hampden and I will speak to the teams involved to ensure this does not occur again. I hope that this has not put you off returning to the home in the future.

Hello. Thank you for taking the time to complete a review. I am pleased that after such an extensive search for a care home. That your mum is happy to call Hampden her home. This speaks volumes. All our teams work hard to ensure that Hampden is a warm and welcoming home. I will pass on your review to our teams.

Hello. Thank you for such a positive review of your Mothers and yours experiences at Hampden House. I have shared your review with the rest of the teams in Hampden, who are highly delighted that all their hard work has been recognised.

Hello, thank you for writing such a positive review, of the care your father received. At a time that must have been very difficult for yourself and your family. Our team work hard to ensure that all our residents are shown compassion and empathy. Whilst also supporting our resident's families as well. I have passed on your compliments to our care team.