Care Homes Owned by HICA Group in North Yorkshire

Thank you so much for taking the time to leave such a wonderful review. Were delighted to hear that you have found our staff to be caring, approachable and supportive, and that you feel comfortable discussing your mums changing needs with both the care team and management.

We understand how important it is for families to be kept informed, particularly when they live some distance away, so its lovely to know that you feel reassured and involved in your mums care. Most importantly, were so pleased to hear that she is happy and settled and enjoys taking part in activities and spending time with other residents.

Were always happy to support family visits and make arrangements wherever possible, and we hope you continue to enjoy your time together when you visit.

Thank you again for your kind words and for recommending Hampden House for both permanent care and respite. It means a great deal to the whole team. Read less

Thank you so much for your lovely and heartfelt review. It means a great deal to the whole team at Hampden House to know that your mum is happy, safe and well cared for, and that you also feel welcomed and supported whenever you visit.

We understand how important it is for families to have peace of mind when their loved one is in our care, and were delighted that you feel reassured knowing your mum is in safe hands. Well continue to provide her with the kindness, care and support she deserves.

Thank you again for your kind words and for highlighting our home, spacious surroundings and gardens. Its wonderful to hear how much you and your mum value Hampden House. Read less

Thank you again for bringing this matter to our attention Read less

Thank you very much for taking the time to share such a thoughtful and detailed review. We truly appreciate you considering Hampden House and for the care and time you took in exploring your options.

We are delighted to hear that you valued our , home and the care provided by our dedicated staff team. Consistency and high-quality, person-centred care are extremely important to us, so it is wonderful to know this stood out to you.

We're also pleased that your visit was helpful and informative, and that you felt confident in how the home is run. Your kind words mean a great deal to our whole team.

While we're sorry that circumstances meant your mother moved closer to family, we completely understand how important that is, and we wish you both every happiness.

Thank you again for your lovely feedback and for recommending Hampden House. Read less

Thank you for taking the time to share your feedback about your mums time at Hampden House. We really appreciate your honesty and your kind comments about our team.

We understand how challenging it can be for someone to adjust to a care home, particularly when there has been a significant change in independence, and were pleased to hear that your mum is gradually settling in. Its reassuring to know that you find our staff accommodating and friendly, and that you feel comfortable raising any concerns with management, who are able to address these promptly.

We also appreciate your comments regarding staffing levels and would like to reassure you that we continually review this to ensure we are providing safe, high-quality care and support.

Thank you again for your feedback and for highlighting the activities, environment, and your mums room. Your comments are invaluable to us as we continue to support your mum and all our residents in the best possible way. Read less

Thank you so much for your kind words. We're truly glad to hear that you feel well cared for and comfortable here. Knowing that you feel clean, safe, and supported means everything to us, and we're honoured to be part of your life.Its also lovely to hear that you're enjoying the foodour team works hard to make sure mealtimes are both nourishing and enjoyable.Well continue doing all we can to make sure you feel at home for as long as you choose to be with us. Thank you again for sharing your thoughts. Read less

Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff pleasant and friendly, and that the room provided comfort during your stay or visit.We do appreciate your comments regarding staffing levels and physical activity. Were always reviewing how we can improve our service, and your observations are helpful in guiding those discussions. Ensuring residents are engaged and well-supported is a top priority, and we will take this on board as we continue to develop our activity programme and staffing approach.Thank you again for your thoughtful review. If you'd like to discuss anything further, please dont hesitate to get in touch directly. Read less

Thank you for taking the time to share your feedback. Were really pleased to hear that your mum enjoys living at the home and taking part in our activities it's always lovely to know when residents are happy and engaged.We would like to reassure you that weve recently had a brand-new boiler installed, which has resolved the previous issues with heating and hot water. We appreciate your patience while we worked toward a long-term solution.Regarding staffing, we acknowledge that the use of agency staff has been necessary at times. However, this remains a key focus for our management team, and we are continuing to make progress in building a stable and consistent team to ensure the highest quality of care and continuity for our residents.Your feedback is valuable to us, and were committed to providing the best possible environment for your mum and all our residents. Please dont hesitate to speak with a member of the management team if youd like to discuss anything further. Read less

Thank you for your kind words. We are so glad to hear that your mum was well cared for and that she found comfort in the beautiful view from her room. It's wonderful to know that your dad enjoyed his visits and the afternoon tea-it's those small moments that mean so much. Our team strives to provide dignified care, especially in such important times, and we're truly grateful for your appreciation. We feel honoured to be a part of your mum's journey. Read less

Thank you for your thoughtful review. We're truly sorry for the difficult time you've gone through, but it's heartening to know that your friend was cared for with compassion and kept comfortable. Keeping families informed with kindness is a priority for us, and we're glad that you felt supported throughout. Your words mean a lot to our team, and we are grateful for your trust during such a challenging time. Read less

Thank you for taking the time to complete a review. In what I know has been a difficult time with your aunt recently passing away. Your aunt was a wonderful character and a pleasure to look after and she will be missed by residents and staff. And thank you for your kind comments about how you felt staff supported you and your aunt and that she was safe here at Hampden House. And that you were kept updated if any concerns were raised about your aunt's health. And that your overall experience was excellent. It was always nice to see yourself as well when you visited. I will pass your kind comments on to the staff. Read less

Hello. Thank you so much for such kind and lovely comments, about the teams here at Hampden, which are greatly appreciated. I am glad that your Granny and you feel that we meet her needs, and she is a pleasure to look after. All departments work closely together to ensure that all our residents receive high standards of Care and Entertainment, our Social Engagement team always aim to do a program suitable for all our residents, if they wish to join in. I will share your review with all our departments. Once again thank you. Read less

Hello. Thank you for your review. I am sorry to hear that you felt some staff were not trained to make a bed. We will look into this and ensure going forward that beds are made correctly. Our care team undertake a comprehensive induction and are supervised through this. We will review our processes. I was glad to see that on occasions when you felt cold you were provided with a blanket. In regard to our mattresses the outer cover is made from Polyurethane which is a plastic material, and not rubber. Had we been aware of your discomfort we could have supplied a mattress topper. Read less