Care Home Owned by HICA Group in North Yorkshire

Reply from Laura Newell, Home Manager at Hampden HouseThank you so much for your heartfelt words. We are truly touched to hear how much our staff have supported your mumand youthrough such difficult times. It means the world to us to know she feels safe, cared for, and has made special friendships here. Your appreciation will be shared with the whole team, who always strive to go above and beyond. We are honoured to be part of your mums journey and to provide comfort and support for your family.

Reply from Laura Newell, Home Manager at Hampden HouseThank you for taking the time to share such detailed feedback about your experience with Hampden House. Were really pleased to hear that you value our laundry service, activities, rooms, and gardens, and that your family member enjoys a varied menu. Were also very grateful for your constructive comments about areas where we can improve. We take concerns about staffing, personal care, and mealtime arrangements very seriously, and your feedback has been shared with the management team so that we can review practices and make adjustments where needed. Your insights help us to continue improving the care and experience we provide for residents and families. Please dont hesitate to contact me directly if you would like to discuss anything further, were here to listen and work with you.

Reply from Laura Newell, Home Manager at Hampden HouseThank you so much for your kind words and for sharing your experience. We are delighted to hear that your mum has settled so well at Hampden House and that you feel reassured by the care and support she receives. Our team takes great pride in creating a welcoming home with a variety of activities, and its wonderful to know she enjoys the music events and bingo. We truly appreciate your feedback and will share it with the whole teamit means a lot to them.

Reply from Jane Hooren, Deputy Manager at Hampden HouseThank you for taking the time to share your feedback. Were really pleased to hear that your mum enjoys living at the home and taking part in our activities it's always lovely to know when residents are happy and engaged.We would like to reassure you that weve recently had a brand-new boiler installed, which has resolved the previous issues with heating and hot water. We appreciate your patience while we worked toward a long-term solution.Regarding staffing, we acknowledge that the use of agency staff has been necessary at times. However, this remains a key focus for our management team, and we are continuing to make progress in building a stable and consistent team to ensure the highest quality of care and continuity for our residents.Your feedback is valuable to us, and were committed to providing the best possible environment for your mum and all our residents. Please dont hesitate to speak with a member of the management team if youd like to discuss anything further.

Reply from Laura Newall, Manager at Hampden HouseThank you for your kind words. We are so glad to hear that your mum was well cared for and that she found comfort in the beautiful view from her room. It's wonderful to know that your dad enjoyed his visits and the afternoon tea-it's those small moments that mean so much. Our team strives to provide dignified care, especially in such important times, and we're truly grateful for your appreciation. We feel honoured to be a part of your mum's journey.

Reply from Jane Hooren, Deputy Manager at Hampden HouseHello, Thank you for such a lovely review. All our teams work hard to ensure our residents are treated with dignity and respect. We are very fortunate to have such lovely gardens, which everyone can enjoy. And our residents are all involved in selecting the flowers, plants and colours each year. I will pass on your comments to our teams as well.

Reply from Jane Hooren, General Manager at Hampden HouseThank you for taking the time to complete a review. In what I know has been a difficult time with your aunt recently passing away. Your aunt was a wonderful character and a pleasure to look after and she will be missed by residents and staff. And thank you for your kind comments about how you felt staff supported you and your aunt and that she was safe here at Hampden House. And that you were kept updated if any concerns were raised about your aunt's health. And that your overall experience was excellent. It was always nice to see yourself as well when you visited. I will pass your kind comments on to the staff.

Reply from Jane Hooren, General Manager at Hampden HouseHello. Thank you so much for such kind and lovely comments, about the teams here at Hampden, which are greatly appreciated. I am glad that your Granny and you feel that we meet her needs, and she is a pleasure to look after. All departments work closely together to ensure that all our residents receive high standards of Care and Entertainment, our Social Engagement team always aim to do a program suitable for all our residents, if they wish to join in. I will share your review with all our departments. Once again thank you.

Reply from Jane Hooren, General Manager at Hampden HouseThank you for taking the time to send in a review. I would like to apologise that your stay was not as what we would expect here at Hampden and I will speak to the teams involved to ensure this does not occur again. I hope that this has not put you off returning to the home in the future.

Reply from Jane Hooren, General Manager at Hampden HouseHello. Thank you for taking the time to complete a review. I am pleased that after such an extensive search for a care home. That your mum is happy to call Hampden her home. This speaks volumes. All our teams work hard to ensure that Hampden is a warm and welcoming home. I will pass on your review to our teams.