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Care Home Owned by HICA Group in North Yorkshire

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  • Care Home Owned by HICA Group in North Yorkshire

Only the locations & reviews in North Yorkshire for HICA Group are showing below.

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HICA Group Locations in North Yorkshire (1)

 - Browse 1 Care Home owned by HICA Group in North Yorkshire
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Hampden House
120 Duchy Road, Harrogate HG1 2HE 
8.8 84 reviews
Hampden House, Harrogate, North Yorkshire
"I looked at every nursing home in the Harrogate area and visited some homes, including Hampden, multiple times. I am leaving this review as…"   Read all 84 reviews
  • from £1,500 / week
  • 66 Rooms
Location Type Care Home

Hampden House is a 66-bed, purpose-built nursing home set within the prestigious Duchy Estate. Hampden House offers a full range of care services including personal and nursing care, short stays, and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

HICA Group Reviews in North Yorkshire (84)

Reviews posted for members of HICA Group

Overall Experience
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Reviewer Connection to HICA Group
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Review of

Hampden House

from Erica B (Wife of Resident) published on 2 February 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
This Care Home specifies it cares for people with Parkinson's.
Unfortunately in my experience their staff are not experienced enough for the care of someone with a difficult illness such as Parkinson's.
This is what my husband experienced between June and Nov.
Within 2 weeks he had a serious UTI.
A urine sample was not taken for 10 days although I was asking and insisting they did. Everyone blamed each other as to why it wasn't dealt with and this meant he didn't get the correct antibiotics for 10 days.He was then ill until September, unable to walk and his cognative thinking became worse.
Weekends were difficult as the home was short staffed which left staff under pressure and resulted in poor care and attention.
Food portions are small,afternoon cakes are tiny and weekends sometimes there was not a warm drink or cake offered in the afternoon as there wasn't a member of staff available to organise it.
Management were made aware of my concern.
I was eventually asked to move my husband.
Reply from Laura Newall, Home Manager at Hampden HouseThank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
We can confirm that the concerns raised were fully investigated and addressed in line with our complaints procedure. We always take feedback seriously and use it as an opportunity to review and improve our services.
If you feel that your concerns have not been resolved to your satisfaction, you are entitled to contact the Local Government and Social Care Ombudsman. We would be happy to support you with this process if needed.
Thank you again for bringing this matter to our attention
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Review of

Hampden House

from L G (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked at every nursing home in the Harrogate area and visited some homes, including Hampden, multiple times. I am leaving this review as I would have moved my mother to Hampden House had she not opted to move out of area to be closer to family. The home has very low to no dependency on agency carers/nurses
- this is important for consistency of good care and in marked contrast to some of the other homes in Harrogate. The home is attractive, homely and has a very calm, peaceful feel to it. The manager made time to meet my mother, answer quite in depth questions about care, understood everything and I came away with a positive view of how the home is run.
Reply from Laura Newell, Registered Manager at Hampden HouseThank you very much for taking the time to share such a thoughtful and detailed review. We truly appreciate you considering Hampden House and for the care and time you took in exploring your options.

We are delighted to hear that you valued our , home and the care provided by our dedicated staff team. Consistency and high-quality, person-centred care are extremely important to us, so it is wonderful to know this stood out to you.

We're also pleased that your visit was helpful and informative, and that you felt confident in how the home is run. Your kind words mean a great deal to our whole team.

While we're sorry that circumstances meant your mother moved closer to family, we completely understand how important that is, and we wish you both every happiness.

Thank you again for your lovely feedback and for recommending Hampden House.
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Review of

Hampden House

from D S (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Hampden nearly two years. Although it has taken her time to settle in, she is slowly getting there. This is no reflection on the Home, but more the fact that she is unable to do anything for herself anymore and she finds this difficult. We find the staff very accommodating and friendly,
although at times I do feel that staffing levels are a little low. Any time I/mum has any concerns I take them straight to management and they are addressed immediately. Activities are always good. Mums room is lovely and we are fortunate to have a lovely outlook.
Reply from Laura Newell, Home Manager at Hampden HouseThank you for taking the time to share your feedback about your mums time at Hampden House. We really appreciate your honesty and your kind comments about our team.

We understand how challenging it can be for someone to adjust to a care home, particularly when there has been a significant change in independence, and were pleased to hear that your mum is gradually settling in. Its reassuring to know that you find our staff accommodating and friendly, and that you feel comfortable raising any concerns with management, who are able to address these promptly.

We also appreciate your comments regarding staffing levels and would like to reassure you that we continually review this to ensure we are providing safe, high-quality care and support.

Thank you again for your feedback and for highlighting the activities, environment, and your mums room. Your comments are invaluable to us as we continue to support your mum and all our residents in the best possible way.
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Review of

Hampden House

from B G (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is safe , well cared for and has company ' she has made some lovely friends.
Staff have been amazing with her these years since she lost her 3 precious children ( my siblings ) so thank you from the bottom of my heart and for my support also since I lost my precious son a few months ago .
Lovely caring staff and they all go above and beyond to care X
Reply from Laura Newell, Home Manager at Hampden HouseThank you so much for your heartfelt words. We are truly touched to hear how much our staff have supported your mumand youthrough such difficult times. It means the world to us to know she feels safe, cared for, and has made special friendships here. Your appreciation will be shared with the whole team, who always strive to go above and beyond. We are honoured to be part of your mums journey and to provide comfort and support for your family.
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Review of

Hampden House

from A T (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Hampden House for almost 2 years now,and she has settled brilliantly.
My family and I couldn't be happier with the care and support she receives.
The facilities are excellent,and the activities provided daily are first class. There is always something each week which suits
everyone. Mum especially enjoys the music events and the bingo.
The home itself is beautifully presented and the gardens are amazing. Perfect for enjoying an afternoon in the sunshine.
Everyone goes out of their way to make sure Mum is happy, and it is so reassuring for us to know that she is safe,cared for, and in such good hands. Thank you everyone,for the wonderful job you do!
Reply from Laura Newell, Home Manager at Hampden HouseThank you so much for your kind words and for sharing your experience. We are delighted to hear that your mum has settled so well at Hampden House and that you feel reassured by the care and support she receives. Our team takes great pride in creating a welcoming home with a variety of activities, and its wonderful to know she enjoys the music events and bingo. We truly appreciate your feedback and will share it with the whole teamit means a lot to them.
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Review of

Hampden House

from G B (Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am well cared for in here.
Myself and my clothes and room are all kept clean.
I hope I will be able to stay here for whatever time I have left to live.
We also get nice food to eat.
Reply from Laura Newall, Home Manager at Hampden HouseThank you so much for your kind words. We're truly glad to hear that you feel well cared for and comfortable here. Knowing that you feel clean, safe, and supported means everything to us, and we're honoured to be part of your life.Its also lovely to hear that you're enjoying the foodour team works hard to make sure mealtimes are both nourishing and enjoyable.Well continue doing all we can to make sure you feel at home for as long as you choose to be with us. Thank you again for sharing your thoughts.
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Review of

Hampden House

from B K (Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after. Always treat with care.
Reply from Laura Newall, Home Manager at Hampden HouseThank you for your kind words. Were so pleased to hear that you feel well looked after and cared forthats exactly what we aim for every day. Your feedback means a lot to the whole team.
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Review of

Hampden House

from H A (Friend of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very pleasant and friendly.
Doesn't seem to be enough staff available.
Not a lot of physical activity is available.
Room comfortable.
Reply from Laura Newall, Home Manager at Hampden HouseThank you for taking the time to share your feedback. We're pleased to hear that you found our staff pleasant and friendly, and that the room provided comfort during your stay or visit.We do appreciate your comments regarding staffing levels and physical activity. Were always reviewing how we can improve our service, and your observations are helpful in guiding those discussions. Ensuring residents are engaged and well-supported is a top priority, and we will take this on board as we continue to develop our activity programme and staffing approach.Thank you again for your thoughtful review. If you'd like to discuss anything further, please dont hesitate to get in touch directly.
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Review of

Hampden House

from J T (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the care home is good and Mum likes living there and taking part in the activities. Where I have given a rating of satisfactory it relates to the following:-


Facilities - The boiler/heating system is old and keeps failing frequently leaving residents with no heating or hot water and the

management do not appear to be addressing the issue properly but appear to be taking the "patching" up approach.


Care/Support - use of agency staff due to being short staffed - something the new management said was one of their top priorities they were going to address 18 months ago when they took over the care home.

Reply from Jane Hooren, Deputy Manager at Hampden HouseThank you for taking the time to share your feedback. Were really pleased to hear that your mum enjoys living at the home and taking part in our activities it's always lovely to know when residents are happy and engaged.We would like to reassure you that weve recently had a brand-new boiler installed, which has resolved the previous issues with heating and hot water. We appreciate your patience while we worked toward a long-term solution.Regarding staffing, we acknowledge that the use of agency staff has been necessary at times. However, this remains a key focus for our management team, and we are continuing to make progress in building a stable and consistent team to ensure the highest quality of care and continuity for our residents.Your feedback is valuable to us, and were committed to providing the best possible environment for your mum and all our residents. Please dont hesitate to speak with a member of the management team if youd like to discuss anything further.
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Review of

Hampden House

from Simon W (Son of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was so well looked after by all the staff at Hampden House, who dealt with her needs with care and compassion. She loved looking out from her room onto the lovely gardens and my dad especially enjoyed his afternoon tea and cake when visiting her daily. I will always be grateful for the dignified
way she spent her last months. Thank you.
Reply from Laura Newall, Manager at Hampden HouseThank you for your kind words. We are so glad to hear that your mum was well cared for and that she found comfort in the beautiful view from her room. It's wonderful to know that your dad enjoyed his visits and the afternoon tea-it's those small moments that mean so much. Our team strives to provide dignified care, especially in such important times, and we're truly grateful for your appreciation. We feel honoured to be a part of your mum's journey.
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Review of

Hampden House

from L R (Friend of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was very poorly and needed end-of-life care. She was kept pain-free and treated with care and compassion and I, and her relatives, were kept informed at all stages with kindness and understanding. Thank you for all your support.
Reply from Laura Newall, Manager at Hampden HouseThank you for your thoughtful review. We're truly sorry for the difficult time you've gone through, but it's heartening to know that your friend was cared for with compassion and kept comfortable. Keeping families informed with kindness is a priority for us, and we're glad that you felt supported throughout. Your words mean a lot to our team, and we are grateful for your trust during such a challenging time.
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Review of

Hampden House

from Christina M (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was always cared for with dignity and respect. The gardens were beautifully kept with hanging baskets outside the windows. Mum enjoyed sitting in the gardens under her sun umbrella. Mum was able to be signed out and taken into Harrogate to local cafes and restaurants when relatives came if she wanted.
We felt really confident that we had chosen the right place for her.
Reply from Jane Hooren, Deputy Manager at Hampden HouseHello, Thank you for such a lovely review. All our teams work hard to ensure our residents are treated with dignity and respect. We are very fortunate to have such lovely gardens, which everyone can enjoy. And our residents are all involved in selecting the flowers, plants and colours each year. I will pass on your comments to our teams as well.
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Review of

Hampden House

from Martine T (Niece of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first phone call to our last day, the staff and support we and my aunt received was excellent.
I lived four hours away and I was always comforted to know that my aunt was safe and supported at all times and I was kept up to speed with how she was, which was a great comfort to me.
I got to
know the staff really well and they knew who I was too. Overall experience was excellent.
Reply from Jane Hooren, General Manager at Hampden HouseThank you for taking the time to complete a review. In what I know has been a difficult time with your aunt recently passing away. Your aunt was a wonderful character and a pleasure to look after and she will be missed by residents and staff. And thank you for your kind comments about how you felt staff supported you and your aunt and that she was safe here at Hampden House. And that you were kept updated if any concerns were raised about your aunt's health. And that your overall experience was excellent. It was always nice to see yourself as well when you visited. I will pass your kind comments on to the staff.
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Review of

Hampden House

from S T (Granddaughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most welcoming, hard-working and friendly team are here at Hampden House! My Granny was no longer safe living independently at home and now needs some assistance with everyday personal tasks along with some social engagement and companionship. Hampden House has delivered on all of the above and
she is settling well. The staff are so helpful and the rooms and laundry are kept to a high standard. I have been particularly impressed with the social engagement team and the activities that are on offer to my Granny should she choose to participate. Thank you all so much for your warm welcome and all you do to ensure our loved ones are safe and most of all happy in your care.
Reply from Jane Hooren, General Manager at Hampden HouseHello. Thank you so much for such kind and lovely comments, about the teams here at Hampden, which are greatly appreciated. I am glad that your Granny and you feel that we meet her needs, and she is a pleasure to look after. All departments work closely together to ensure that all our residents receive high standards of Care and Entertainment, our Social Engagement team always aim to do a program suitable for all our residents, if they wish to join in. I will share your review with all our departments. Once again thank you.
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Review of

Hampden House

from C G (Respite Resident) assisted by family/friend published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They made me feel very welcome all the staff were nice. Lovely place, clean and tidy, they were very helpful with my daily needs.
Reply from Jane Hooren, General Manager at Hampden HouseHello, thank you for taking the time to complete a review. I am pleased to hear that you felt welcomed during your stay with us and that everyone was helpful. I will pass your lovely comments onto our teams.
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Review of

Hampden House

from J T (Respite Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall satisfactory and apart from one day (Tuesday) the meals were good although limited choice. My room was a good size and clean on arrival but no cleaning of my room or ensuite was done during my week's stay. No activities or services were offered, I had to ask for everything. Most of the staff
were pleasant, polite and respectful. The person who helped me to have the one bath I had, was excellent. One person refused to wash my hair, saying that it was the hairdresser's job, but another did wash my hair later. I did mention a recliner chair, to ease leg pain but nothing was offered. The laundry service was good, though some items were lost.
Reply from Jane Hooren, General Manager at Hampden HouseThank you for taking the time to send in a review. I would like to apologise that your stay was not as what we would expect here at Hampden and I will speak to the teams involved to ensure this does not occur again. I hope that this has not put you off returning to the home in the future.
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Review of

Hampden House

from Linda O (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampden House was chosen by us after extensive research and visits to alternative care homes and we as a family couldn't be happier with the care provided. All staff have proved to be kind, courteous and helpful at every level and the atmosphere is welcoming most importantly our mum is happy to call
Hampden House her home.
Reply from Jane Hooren, General Manager at Hampden HouseHello. Thank you for taking the time to complete a review. I am pleased that after such an extensive search for a care home. That your mum is happy to call Hampden her home. This speaks volumes. All our teams work hard to ensure that Hampden is a warm and welcoming home. I will pass on your review to our teams.
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Review of

Hampden House

from P O (Respite Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was only a resident for one week - but this enabled me to get back on my feet! So thank you, everyone.
Reply from Jane Hooren, General Manager at Hampden HouseHello and thank you for your review. We were glad that we could assist you at such short notice and how this enabled you to get back onto your feet. everyone.
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Review of

Hampden House

from Barbara B (Respite Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything was quite good but certain staff were not trained to care or make beds.
Some staff were really thoughtful need heating night and morning.
I have sat cold, they bought me a blanket.
Worst things are the beds.
I am allergic to rubber and sweat every night.
Reply from Jane Hooren, General Manager at Hampden HouseHello. Thank you for your review. I am sorry to hear that you felt some staff were not trained to make a bed. We will look into this and ensure going forward that beds are made correctly. Our care team undertake a comprehensive induction and are supervised through this. We will review our processes. I was glad to see that on occasions when you felt cold you were provided with a blanket. In regard to our mattresses the outer cover is made from Polyurethane which is a plastic material, and not rubber. Had we been aware of your discomfort we could have supplied a mattress topper.
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Review of

Hampden House

from Jackie L (Respite Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed care following spine surgery. At short notice Hampden House provided exactly what I needed. I felt the staff were friends with each other and this made for a lovely atmosphere - which I benefitted from very much.
Thanks to all.
Reply from Jane Hooren, General Manager at Hampden HouseHello - thank you for such positive feedback - I was happy that we could assist at such short notice. The teams at Hampden all work together to ensure that Hampden has a friendly atmosphere. And I was delighted to hear that this had benefited you. I will pass on your comments to our teams.
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