The Rowans - Care Home

West Ella Way, Kirk Ella, Hull HU10 7LP
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7.9 4 Reviews
  • The Rowans - Care Home, Hull
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debra Hall (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996
  • Number of floors: 1

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (2)
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The Rowans - Care Home Reviews (4)

7.9

The Rowans - Care Home has a Review Score of 7.9 (7.885) out of 10, based on 4 reviews in the last 2 years.
Over all time The Rowans - Care Home has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to The Rowans - Care Home
  • 3
  • 1
Total of 4, showing 1-4
Review from K S (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely family day for VE Day! Lots of effort put in resulting in a great time for all involved.
Would be nice to see more of these sort of events organised for residents and family members!
You can see the residents get a lot out of this which is lovely to see!
Reply from Debra Hall, Home Manager at The Rowans - Care Home

Everyone had a wonderful day, residents, staff and relatives alike - more events like this will be organised going forward. I was overwhelmed by the support from families and friend of our residents, you all made it the day it was - thank you!I was so proud of staff, they did an amazing job

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  • Treated with Dignity
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Review from Jane D (Wife of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The 5 star rewiew is for the VE celebrations staff worked together and provided a very special day which was enjoyed by the residents and myself as a visitor for my husband a lovely day and a happy atmosphere for the residents.How nice would it be for this sort of activity could be enjoyed once a moth
were redidents abd their families coulbe together in one room enjoying music and company well done all the staff!
Reply from Debra Hall, Home Manager at The Rowans - Care Home

What a day it was!! Everyone enjoyed the day, staff went over and above to ensure the day was reminiscent of VE Day and it was amazing to see relatives joining in the dressing up and getting really involved in the whole atmosphere - thank you!We are working hard as a team at The Rowans to organise and provide more themed days for all to take part in - if you have any ideas please let us know

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Review from M A (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Rowans for over 18 months now, and I truly couldn't ask for better care. Having worked in care homes myself-and with Mum having run them-I know how rare it is to find staff this kind, attentive, and genuine. They go above and beyond to make sure she's not just safe, but truly
happy. She's formed friendships, has her favourite carers, and even had her room moved closer to the people she connects with. The staff notice the little things and always take time to share her day with me. Every visit is met with warmth and welcome. It really feels like home, and I'm so thankful she's there.
Reply from Debra Hall, Home Manager at The Rowans - Care Home

What lovely comments, thank you. It is a pleasure to care for Mum. At The Rowans we strive to provide a safe and homely environment not just for the people who live with us but their families as well.

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Review from Sue O (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum who has vascular dementia says she's in her safe place when we return her back from taking her out for lunch, etc
She has never shown any signs of mistreatment. I never advise when I'm visiting. At anytime I go, mum is well fed, clean, very happy and I know very safe.
The team always show
great care, even when they don't know I've arrived, they can be with mum helping her dress or just sat chatting with her. Sometimes I get there and the smell of food is amazing, I ask if there is any left, which is often fresh made bread, home made cream scones, freshly made meals not tinned things.


Mum's clothes are washed dried and returned to her room. And put away for her


Overall I have no concerns with the Carehome. Mum is the most precious person in the family if we had any doubt that she wasn't being looked after we would have moved her. We have never been given any reason to do this as we trust the carers so much. They are a team of very caring hardworking people

Reply from Debra Hall, Home Manager at The Rowans - Care Home

Thank you so much for your review. I'm happy Mum feels safe at The Rowans and the trust you have in the team, the team work hard and are passionate about the care they provide - I'm proud of them! Home cooking is a priority of ours to ensure all our residents receive nutritionally balanced meals.

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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Value for Money
Current Review Score: 7.9 (7.885)

Overview of Review Score

The Review Score of 7.9 (7.885) out of 10 for The Rowans - Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.133 for The Rowans - Care Home is calculated as follows: ( (23 Excellents x 5) + (5 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 45 Ratings = 4.133
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.752 Points relating to the number of positive Reviews for The Rowans - Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 4 Positive Reviews ÷ 10.6 = 0.377
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Rowans - Care Home

What types of Care is The Rowans - Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Rowans - Care Home have?

There are 49 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Rowans - Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is The Rowans - Care Home to the centre of Hull?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Rowans - Care Home to verify any information. View our terms and conditions. The Rowans - Care Home has an Basic Service - more info.