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The Rowans - Care Home has a Review Score of 7.9 (7.885) out of 10, based on 4 reviews in the last 2 years. Over all time The Rowans - Care Home has 4 reviews.
Review from K S (Daughter of Resident) published on 19 May 2025
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Overall Experience
4.0 out of 5
Reply from Debra Hall, Home Manager at The Rowans - Care Home
Everyone had a wonderful day, residents, staff and relatives alike - more events like this will be organised going forward. I was overwhelmed by the support from families and friend of our residents, you all made it the day it was - thank you!I was so proud of staff, they did an amazing job
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Review from Jane D (Wife of Resident) published on 19 May 2025
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Overall Experience
5.0 out of 5
Reply from Debra Hall, Home Manager at The Rowans - Care Home
What a day it was!! Everyone enjoyed the day, staff went over and above to ensure the day was reminiscent of VE Day and it was amazing to see relatives joining in the dressing up and getting really involved in the whole atmosphere - thank you!We are working hard as a team at The Rowans to organise and provide more themed days for all to take part in - if you have any ideas please let us know
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Review from M A (Daughter of Resident) published on 19 May 2025
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Overall Experience
5.0 out of 5
Reply from Debra Hall, Home Manager at The Rowans - Care Home
What lovely comments, thank you. It is a pleasure to care for Mum. At The Rowans we strive to provide a safe and homely environment not just for the people who live with us but their families as well.
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Review from Sue O (Daughter of Resident) published on 19 May 2025
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Overall Experience
5.0 out of 5
Mum's clothes are washed dried and returned to her room. And put away for her
Overall I have no concerns with the Carehome. Mum is the most precious person in the family if we had any doubt that she wasn't being looked after we would have moved her. We have never been given any reason to do this as we trust the carers so much. They are a team of very caring hardworking people
Reply from Debra Hall, Home Manager at The Rowans - Care Home
Thank you so much for your review. I'm happy Mum feels safe at The Rowans and the trust you have in the team, the team work hard and are passionate about the care they provide - I'm proud of them! Home cooking is a priority of ours to ensure all our residents receive nutritionally balanced meals.
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The Review Score of 7.9 (7.885) out of 10 for The Rowans - Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.133 for The Rowans - Care Home is calculated as follows: ( (23 Excellents x 5) + (5 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 45 Ratings = 4.133
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.752 Points relating to the number of positive Reviews for The Rowans - Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 4 Positive Reviews ÷ 10.6 = 0.377
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Feb 2025
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