Chestnuts Care Centre

Absolutely wonderful place for mum to be in. The staff are brilliant and so reassuring after so much apprehension about mum having to go into respite. Quite a few staff have been working here years which tells you what a settled place it is to work. Mum loves it, & we as a family are happy for her to live here safe and sound.

Mam is enjoying her stay so far and her health have improved 100%

The care that my mother in law is second to none. She is thriving putting on weight and is more socially active. She is eating the food that the carers know has been prescribed by the dietician. We are always made to feel welcome

Visited my mother-in-law today she looked very comfortable sat with other residents in the main lounge area, we were welcomed by the staff who when asked by us if Mum was OK responded by reassuring us that she had a comfortable night and was doing well she also told us where she was and asked if we would like a drink. We stayed with Mum until lunchtime and during the time we sat with her the staff interacted with us and the other residents in a pleasant and respectable way we always go home feeling comfortable leaving our Mum in there care .

As a daughter of a resident in the Chestnuts in Grimsby I am very happy with the standard of care my mother receives.The staff are excellent and nothing is too much trouble,they also make us visitors feel at home too all residents are treated with respect and dignity.although my mum has one of the smaller rooms she is happy and settled in it.management are also very helpful if we have a problem they go above and beyond to fix it.finally I would like to express my concerns about making the activity room into another bedroom as this only leaves the lounge for everyone to sit in and it's just not big enough also there is nowhere to do any activities it's is in my opinion the wrong thing to do as it's only going to be the residence that suffer ,it is out of the hands of the Chestnuts's management and goes much higher,I hope this can be solved.

Nothing is too much trouble to make my mum happy.

The experience since my husband moved in has been brilliant in every way, he appears to be so happy and connected in him staff. He is interacting more and understanding more he's putting weight on because he is eating more. The staff are very good with him to the point I have no worries about him at all at the moment.

My husband has only been here for a short while but am more than happy with the care he is receving and facility provided. He has settled in well and the staff are dealing with his needs on a daily basis, always carers around to speak to and kept informed on how he has been.

My husband is not a resident, he goes in for day care. He can be very difficult at times but the staff and manager handle him with patience, care and dignity. We tried three other facilities and they were unable to deal with him, so this is great help to me to give me time to myself. I am extremely grateful for the support they give me as well as my husband.

My sister has been treated very well since she has lived here. The home is beautiful and clean. Always something going on, but she chooses not to join in. There is window bird feeders in the living room and loves to watch the birds and squirrels in the garden.

My mum has been with Chestnuts for over a year and I appreciate the care that she receives. Due to distance, I am only able to visit once a week but I always feel reassured that my mum's needs are taken care of and that she is treated with respect and dignity. The care staff are lovely and knowledgeable on all aspects of their resident's care. I am always able to ring for any updates, the staff are quick to inform me of any changes as well. Thank you.

Staff are pleasant and caring towards service users. Plenty of activities going on, days out organised. A pleasant place to visit, Mum is well looked after. I have no worries about her when I can't visit.

My wife has dementia, is hard of hearing and has type 2 diabetes, as a consequence, requires assistance with her day-to-day hygiene and health. I moved my wife to this care home after a very bad experience with another care home. I have been observing the way the staff and manager treat my wife, assist her with her daily needs and keep the residents occupied throughout the day. I have been very impressed with the way she and the other residents are treated.

Mum celebrated another birthday at the fabulous Chestnuts Care Centre, all staff are fantastic, they go above and beyond for the residents. Always something going on if wanted to join in or rest and relax, there's always fun and laughter which Mum loves. She's so happy there and so content which is something that's not said about a lot of homes but hand on heart, I couldn't wish for more for my dearest mammy so thank you Chestnuts, your my new superheroes all of you.

A term often used is that you want care staff to treat the people they care for as they would their own family. I feel this was genuinely what happened with a lot of the staff. There was also a commitment to keeping the mood upbeat so they did lots of ingenious entertainments. Dad was usually keen to join in. Dad had a healthy appetite and some specific food requirements but the kitchen was thoughtful and flexible so he continued to get pleasure from his food. When there was a need to raise issues these were taken by the manager with good grace and they were acted on. There were times when I could see staff were under immense strain during lockdowns but I could also see how hard they worked to minimise the impact on our loved ones.

If a blemish could be found it would be the enclosed garden and staff smoking area adjacent to the kitchen. I appreciate that smokers have rights but when the wind is from the wrong direction the smell of cigarette smoke filters through both the kitchen and dining room.

They have managed to get her walking again after she broke her hip which I thought would never happen. I would recommend them to anyone who needed a care home, the Chestnuts are 100%. All angels don’t come with wings, God bless you all.

Great all-round service, always helpful and informative, always clean and tidy everywhere, inside and outside. The home is easily accessible, cheerful and welcoming on arrival and on departure. Nothing is too much trouble for any member of staff at the Chestnuts Care Centre. Mum has settled in very well over the past year she's lived there. Seems generally very happy when I visit once or twice a week. Finally, it's a relief and peace of mind for myself and family that Mum is settled, safe and sound in reliable, safe hands at the Chestnuts.

The staff here are all lovely. My sister-in-law was very nervous about moving into a care home but these ladies have really welcomed her and she absolutely loves it. Nothing is too much trouble and they have become her friends.

Chestnuts Care Centre and its staff have given me my beloved grandma back and I cannot express how thankful I am for this. We nearly lost Grandma in December 2021 and with the Chestnuts staff's diligence, care and support, my grandma, who is surviving dementia, a broken hip alongside COPD, has been given a quality of life that I never believed she would have after seeing her at the discharge home. The staff are professional, kind and above all, treat their residents like family. I can leave my grandma knowing that she is safe, cared for and loved by the carers. To the staff, thank you so much, I'm forever grateful for all that you do.