Beech House Care Home

Everything is very good.

Thank you for looking after my mother-in-law.

The carers are extremely helpful and caring. The food is good. I am not pressurised into doing anything I don't want to do, but I am encouraged to try to be more independent. My room is comfortable. I can enjoy a laugh with the staff. The rooms are well cleaned. The management is efficient and caring. I am impressed that the drinks trolley comes around regularly and every night we get supper.

I viewed Beech House for my Mum-in-law. The home is very very welcoming, the staff are all fantastic, nothing is too much trouble. All of the staff go above and beyond anything they need to. I couldn't have found a better home for my Mum.

I feel well looked after, I like the food it is very nice. I like the activities here.

Enjoyed it and good company. Very nice room. Friendly staff and very helpful.

Both of my parents have been cared for at Beech House. The thing that stands out for me is the way it is so obvious that the staff really do care for them. Not just for their day to day physical needs but they do everything they can to ensure that they are as happy as they can be. They have gone the extra mile repeatedly. I don't think my parents chose to do any activities!

The visit was very welcoming to me - all the staff were very friendly. It felt like a very safe place to come to visit - all safety procedures were taken care of regarding covid.

I have enjoyed living here. The staff are helpful and understanding.

The care home staff are very friendly and always make you feel welcome when visiting the home, and have managed to make the new Covid testing as stress-free as possible. I wouldn’t hesitate in recommending them for either respite or for permanent residential care, they have done an amazing job under the most difficult of circumstances and I am extremely grateful. Thank you everyone.

I feel good here.

I am more than satisfied with the cate my sister has in Beech House and have nothing but praise for all the staff who are always kind and cheerful to their residents and visitors.

I feel communication is a large let down for the care home. Some staff knows things and others don't, or don't want to know. There are delays over shift changes leaving my parents alone. Breakfast is not always the same time as there are no staff or staff are late. Sometimes, my Mum goes fourteen hours without a drink. She is bed-bound or chair-bound and has to be hoisted into these. A little more time and communication with my parents is required.

It has been difficult not to see our loved ones and give them a hug, which is very difficult for them to understand, my Dad finds it very hard that he is not able to see his beloved wife of 62 years. But this is all for the best of reasons; so that we can see our loved ones again when it is safe to do so. During all this my Mum appears to be happy, she can be seen smiling on photos posted on the closed facebook page and she has even put on some weight. Thank you isn’t enough but a million times thank you to the wonderful Carers and all the staff that make this possible.

Everyone at Beech House has done a fantastic job helping settle my mother into the home at what has been a challenging time. The family are obviously anxious things are right and staff are always so accommodating - as we can't visit or settle my mum in at present it's great that we can phone or they help my mum phone out - it's never any trouble. This is not a great time for a move like this but Beech House has done all they can to smooth the transition - they are so, so patient as I know my mum will need time to adjust to her new lifestyle. Our brief "socially-distanced" quick "hellos" are safe and sensitively managed by staff, and we totally understand that there is no other way for the time being. The Facebook page is regularly updated to keep us all in the loop. The garden looks smashing from the pictures and a great asset for residents, and it will be great, in time, to be able to sit outside and have a proper natter. Endlessly cheerful, positive and supportive staff.

My mum did not want to go into a care home but needed to maintain her safety. She went in as a trial. Since being there over the past three years or so, she has been so happy and of course, decided to stay. She always tells me that the care staff are really nice to her and she loves the company of the other residents. She says she has the best of both worlds now, in that she can be on her own in her own private room when she wants and be with others when she wants also. My mum's appetite is not very good but she tells me she enjoys the home-cooked meals that she has. I would recommend Beech House. The cost of this is expensive but is comparable to others in the area.

I cannot express highly enough the quality of care my mum is receiving particularly at this trying time due to the Covid-19 pandemic. I know she’s well cared for and safe. Thank you.

I represent a group of people, from various churches in the town, who for over 10 years now have taken a monthly service at Beech House. Together with a retired local minister we really enjoy fellowship with the residents. We are always made welcome and the staff are so helpful to us.

Mum is a newish resident. She has struggled with having to go into care full time after initially going in for respite. The whole team have made her welcome and go out of their way to create a homely atmosphere.

Cannot put a price on seeing mum looking well and knowing she’s safe!