The Mount

My namy is Andy. The staff and home are 1st class. Always polite and caring to all. They always keep us updated at any changed or Jeans condition. We as a family are so pleased that Jean is staying here and cannot praise the staff enough Thank you.

The staff at The Mount are very friendly they help me go out in the community and walk around all the shops I like all the food that we have and all the puddings I have a nice bedroom with my own furniture.

I love living at The Mount. I like the staff they help me so much. The activities are fantastic.

I have been living at The Mount for nearly two years now. The staff are easy to talk too, hardworkers, kind, very helpful and nice people. The residents are nice, very nice, I enjoy living here. The grounds is lovely and gardens. I have settled in well, get on well with everyone and am happy here. I help out a.s.a.p! I have friends. I am able to go out when I want. Staff are extremely good with everyone. Overall the company is great in everyway I think. I like living her and can't fault The Mount.

I love The Mount. The staff help me a lot.

I really like the Mount. I love all of the activities.

I have lived at The Mount for over 30 years I am very happy here. The staff support me well and really enjoy the food. I also really enjoy the big bust trips and the activities.

I love living in The Mount I have the activities.

My son is there in rest bit and has come on leaps and bounds and is very settled and calm. I would not hesitate in recommend The Mount to everyone.

Our son moved into The Mount in July of 2024 after living in a previous care home for 12 years. What a difference and wonderfully so, supportive, kind and good honest care to all of their residents, this we have witnessed. The staff are happy in their work often singing and interacting in a normal family style, in fact our son states without hesitation - "They're fantastic, and they're my family, yes I love it here, it's brilliant". We are both very observant and keen to see fair and kind handling, including retaining privacy and dignity for all, we've been pleasantly surprised and feel so relieved, to find a genuinely well-managed care home. They really do care.

There is a positive and welcoming environment at the care home. Communal areas are clean, and I see staff engaging with residents in a positive manner each time I visit. Communication is good between the care home and the family. Our family member is happy living here and very much feels part of an extended family. Staff have worked hard to understand our family member as an individual to allow them to support appropriately.

Staff are very welcoming - keeping us informed of any issues - home is always clean and tidy when we visit. Not scored value for money as unsure of any costings. Activities - scored only satisfactory purely because our granddaughter probably could do more but understand that she is more high functioning and more capable than some of the other residents. This provides a safe place for our granddaughter but would like to see them offering her more life skills if that is possible.

Some things need to improve. Windows need cleaning and a lot of moss on the bungalow roof and the gardens.

My son has been a resident at The Mount for thirty years. He has always been happy there. The staff are always available to discuss any problems and are cheerful and helpful.

We (parents) are very happy with the care our daughter receives. She is treated with dignity and respect, and we, as parents, have a very good relationship with the staff. We are always included in meetings and the decision-making process. We feel strongly that our views and our daughters are listened to and taken into account. The home is always welcoming, and there is a "happy buzz and atmosphere".

We are happy with The Mount, my sister is content there, it is her home. The manager is a caring man and she is well looked after.

They are kind and considerate when they have an outing from the home to Scarborough. They will bring my sister-in-law to anywhere plus a carer so we can have lunch together and time for a chat which I appreciate.

I am the service users mum and am not there to overview the service. My son has a very limited vocabulary and we're not able to communicate too well but my son looks forward to his respite days. The staff are very welcoming on arrival and my son enjoys his activities. He has lots of trips and has good food. My son is very happy to go and looks forward to his next visit.

My daughter was only there for a short time as it was her father's funeral. I was very pleased with the care she received whilst at The Mount.

He is now interested when promoted to consider his own personal hygiene which he had seriously neglected whilst living semi-independently. The staff at The Mount have been so supportive in all of my brother's needs and he is very happy being there. The staff are incredibly professional and so caring and approachable there is a constant comfortable atmosphere at The Mount is really a true home.